I can't give a les than 1 start I bring my wife mini van over 3 weeks ago because there (fixed) and still with the same problem after $2,000 take 2 more weeks to fix the problem i hope after $1465.37 more ihope work better now thank for no that much help to stuart weinstoc service guy with his bad actitud thanks read more

Joey Accardi - Car Dealers Near Me - Pompano Beach, Florida

If you call and provide a stock number they will tell you they have the car in stock , you'll drive to their store and when you get there they will tell you that the car is not there that is the car is in route but they have a different one. No regards for people's time . Not a good first impression . Decided to take my business somewhere else. Ed. read more

Do not go to the service department. Liars and worst of all inept. Had to go there because my jeeps insurance had a contract with them. I paid out of pocket towing to go somewhere else. It's indescribable how much of a junk yard it is with subhumans working there read more

Honestly I wouldn't recommend buying your car from this place and definitely DO NOT get it Serviced here. The service department is horrible at this place. I bought my Jeep here November 25th 2023. My Jeep started jerking when trying to take off at around 2 RPMs. It does it horrible when it's cold. No codes and no lights on in the dash! Every time I've taken it here to get it serviced they have my car for weeks at a time and the issue is still not fixed! Melvin just seems like he hates his job. He is rude and genuinely seems disinterested in his customers. I never get a call from them letting me know when my car is ready to be picked up! I always have to call and they never answer the phone. I'm now being told in order for them to fix the issue "something needs to fail" but when I initially took it up they fixed a transmission temperature sensor! That didn't fail so why was it replaced?! Then after having it and driving it for a week still the issue was not fixed! Took it up again and they had it again for weeks! I had to pay a $500 deductible for them to replace the throttle body! Yet again I'm sure that didn't fail either! It was just dirty is what I was told. The issue is still not fixed. This is honestly the worst car buying experience I've ever had in my life! read more

The worst thing you could have done was let Rick(Service Manager) go. For the last 5...years I never hesitated to bring my truck in, because I knew that there was a rep there that would shoot straight and provide impeccable service. Now, I can't even get someone from service on the phone. In fact, the answering service sounds like a dying robot and after going thru a few cycles...says your closed. It's 1pm on a Friday! CLOSED?????? From the latest reviews, it seems like you guys have some work to do. Getting Rick back(with a raise) might be the first step. read more

My husband went to see what his car was worth and to possibly trade in for a cheeper car and get the cash for his paid off car. He walked out of there still financing another vehicle ... that is his own fault. Although when he told me what he had done he went back just hours later to try and give back the car and they refused to do anything. We went back the next day to try and unwind the contract and no one would do anything. I also mentioned to them that I have many friends in the fishing community that are friends with Joey Accardi and if it would help to throw out some names that possibly they would just make things right. Still nothing ! They also charged sticker price for the car that also has the dealer fees included in that price... it says it on the sticker and yet they still charged him additional bogus dealer fees . The sales man Chris is Shystie AF and the manager Ken is clueless. The only half way decent person was the finance guy Kareem. My husband has learned a hard lesson but they shouldn't take advantage of people to make a deal ... if you want an honest Jo nonsense dealership then go to JM Lexus instead. read more

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DON"T BY ONLINE. I just had a car delivered to me after signing papers. The car was sent to me filthy dirty. Stained seats,dirty inside. Moon roof has marks all over it and No Books ,owners manual and One key. I asked this salesperson if it was in the car and if it had 2 keys. He said yes.The sales person was Michael Biltmore. I asked him three times to make sure it is clean and all the books were in the car. Now i see why he took blurry photos. Just sneaky crooks. I asked them to pay to have it detailed where I am. ( Lets see what they say) Cant believe they sent this car a Chrysler Pacifica Limited with no owners manual. It came from them to Sarasota. I paid the delivery. They charge the highest dealer reconditioning fee fee for doing nothing. Run away from the place. The tire only have another 12000 miles left on them also. read more

Absolutely positively crooks. Their prices on AutoTrader are lies. Their real cost is 20% higher. They just lure you into the dealership and hope you're old and/or dumb. read more

First off, I have to start by saying WOW! A++++ customer service from Dean Lelchuk! He offered us such an amazing experience! Buying a car is an uncomfortable and unavoidable experience we all have to go through in our lives. My husband and I were car shopping and although we dislike the hunt, it had to be done. We went to about 3 different dealerships and we were striking out left and right. On the last day before giving up, we found a truck that lured us in to visit Dean at Joe Accardi. From the beginning, we felt very welcomed and comfortable. Dean introduced himself as the salesman who would be assisting us to see the truck. He was very sweet and gave us ample time to prep our coffee, for what we knew would be a LONG day (thank you Dean!). Needless to say, we saw the truck and fell in love. Unfortunately, it was not in our price range. Dean was extremely willing to show us other options. He very patiently spent about 2 hours with us at this point. We were going back and forth on which truck would be the best option for us and for our finances. I have to say, there was NO PRESSURE from Dean. We were given the time we needed to make the best choice for us, that we would not regret later (also, he gave us some snacks which is a huge bonus because we were starving). At the end of the day, Dean wanted to make sure we were happy and that we chose what was fitting for our needs. We will absolutely go back to Dean in a heart beat when we need to purchase a new car. We know he is someone We can recommend to everyone, and we know they will be in good hands. I'm so glad I am able to share this wonderful experience for such a daunting and scary task of purchasing a vehicle. Also, Ricardo on the financing side of it was extremely helpful with sharing our options. He really assists you as if he was assisting a friend. He was very nice and made the experience painless. Thank you all so much for your commitment to amazing customer service. I hope it does not go unnoticed! read more

The worst service . Incompetent staff. Total rip off. If you have a Chrysler Dodge or Jeep go to another Chrysler dealership. They lie and make false promises, that will only cost you money. Keep away! read more

Do no but from them will scam u I bought a Camaro from then and a year later I'm upside down 10,000$ can't sell it if u wanted too

Went to the dealership, sat in the waiting area for 15 mins with no one paying attention. Lots of salesman walking by....no acknowledgement. Finally left and went elsewhere. read more

Horrible place to do business..dont do business with these people if u can help it.. drove an 1 hour to see a car that they had .. after calling me several times to see it.. they sold it knowing that I am coming down to see it.. read more

If I could give this dealership 0 stars that would be too good for the. The worst customer service ever in sales and especially service. No communication. They are so short handed they can not get work done or even have time to look at your vehicle. I can't stress enough to avoid this dealership at all cost. read more

I was recommended by the owner to meet a salesperson who was great and sold me a 2016 Chrysler 200. The electronic emergency brake suddenly began coming on by itself while driving. The key fobs opened every door but the driver's side. When we took it in we were told the car needed an oil change (it was no where close to needing one) and that is why the emergency brake came on by itself. The key fob had a short and it was fixed. However, both key fobs could have a short at the same time? Took car back finally fixed door issue with new internal component in driver's door. This is only the beginning folks!! We were told to drive the car at our own risk! Service tech was wonderful trying to help but here is our experience: Week of March 23-30, 2019 Emergency brake engaged on its own immediately shutting entire car off on the road Brake engaged on its own again the next day in almost the same road location. Car lost all power again. Took car to service department of dealership they said it was because car was low on oil and performed an oil change. They said brake would engage and shut down car if oil was low. They tried to tell us this was normal. Week of October 25-31, 2019 Emergency brake engages again with our 18 year old daughter driving the car. Immediately the car loses all power. Again service department says needs an oil change and performs one Told to drive car at, "Our own risk". December 27, 2019 Take car to Joey Accardi service department due to safety concerns Jim Collins, new service technician, is apprised of previous complaints Informs us we needed a new engine to solve the issue and it will take approximately 1 week Spoke to General Manager, Jim Collins Sr., who said he would contact me after the holidays End of January/Beginning of February Car was returned with new engine and over heats on the way home. Car overheats on the next day when attempting to drive to dealership February 23rd- after several messages left for Mr. Accardi and the General Manager and no return call a letter was left for Mr. Accardi asking to contact me to discuss these issues Received a call from the service technician, Jim Collins the next morning Week of February 17, 2019 Car was "fixed" While driving off the lot noticed a crack in the windshield of the car Dealer said they would replace and placed order for new windshield. On the way home noticed battery voltage was low. Called dealer to inform Week of March 1, 2019 Battery voltage lower Replaced battery with independent mechanic Week of March 12,2019 Power steering shuts down and then entire car in the middle of the road Car towed to dealership- suggest to check alternator due to a new battery being installed 5 days ago and voltage was still low Week of March 19, 2019 Informed that it was a bad cell in the battery, battery was 1 week old. Had same issue with previous battery Week of March 25, 2019 Informed that it was the alternator and an additional part. April 1, 2020 Needs repair $612.04 alternator $100 labor PCM will be covered under powertrain warranty Will not buy car back from us. We can trade it in and buy another car from them. This is the worst!! I will never buy a Chrysler again. Really disgusted. Over the course of these events messages have been left for the owner and managers. NEVER GOT A CALL BACK. STILL WAITING!!! read more

Joey Accardi Chrysler Service of Pompano Beach, FL provided AWFUL service and then overcharged me; 1) The service dept took 1.5 days to change transmission fluid and oil. 2) The service dept rarely answered their phone. 3) The service dept NEVER called me with status. 4) I was told the oil would be synthetic blend but full synthetic was added. 5) The windshield tag specified the wrong mileage for the next oil change. 6) I was OVERCHARGED $65 including $38.64 for shop fees which was never disclosed AND SHOULD BE PAID BY THE DEALER, NOT THE CUSTOMER. AVOID JOEY ACCARDI CHRYSLER!!!! read more

I can't believe how these service people lie !!! I went in for a possible battery issue. They said it needed a charge and they charged it for me. . I'm good to go. Same issue. Went to auto parts because it was acting up again. Open the hood. Not one finger print that they even touched the battery. Did nothing and sent me away with an unsafe vehicle. You people are pathetic. To think I was coming back to buy my daughter and I a vehicle. That will never happen. Notice not one finger print on that battery. They didn't even touch it. Crooks read more

I was shopping for a car this weekend and made an appointment with Joey Accardi. Everything was great up until the point of when I got there. When I arrived I was greeted by someone on the lot and told them I had an appointment. I waited outside for around 15 minutes waiting on the sales rep. He brought the keys so I could turn the car on, once turning the car on the check engine light was on and the car was dirty. After test driving and coming back I sat down to look over paperwork noticing a 1500$ reconditioning fee. When I asked about the fee they told me it was the cost of getting the car ready to sell. A dirty car and check engine light on isn't a car that is ready to sell. read more

The service department at Joey Accardi Jeep is complete shambles and to be avoided at all costs. I brought my jeep in for a warranty repair just as the warranty was expiring. They kept the car for 1 month before "completing" the repair. Shame on me for not checking to see if the seat recline handle was working when I picked the vehicle up but as soon as I got home I noticed it was not done. Back to the dealership for another month! At one point they told me it was fixed but when I got in there it was still in the shop. It's like the left and does not know what the right hand is doing. The dealership kept on giving me every excuse under the book. After one month they called to tell me that they had done a recall repair but were still "working on" the seat handle. They told me to pick up the jeep and the Service Manager would contact me about scheduling the main repair. No call was forthcoming. I called 3 time to the Service Manager, each time I left a message, each time the call was not returned. Come on this is management 101. These guys cannot do even the basic things right. Do not trust them with your equipment. read more

Sevice center has no care for people safety. Employees are driving customers cars without masks or gloves. Not one employee was wearing a mask! They all had it around the neck. Also why not set up outside tables to check people in. They all gave me dirty looks when I asked why they were not wearing masks. read more

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Thank you Jimmy in Jeeps service department for being a good person and doing the right stuff to get me on the road again. You were the only person that was willing to make things happen. The 1 star is not meant for you Jimmy in service. It's there's for the rest of the dealership and there lack of integrity. I recommend anyone looking to buy a car from them to carefully read all the yelp reviews. A couple of hundred people can't be wrong. Joey Accardi I welcome a call from you if you wish to discuss this further. Paulsammel@gmail For all that read this stay tuned to see if Joey follows up. I will repost if I hear from Joey. read more

Initially we took our jeep in for a service the call back time needs work I must say . However when we decided to buy a new jeep instead Dean rocked the show. He was super patient , knowledgeable, and detailed . We didn't feel pressured to make a decision and he repeated reassured us that we will Make the best decision for our growing family !His customer service was so appreciated !!!! Amazing job Dean!!!! read more

Joey Acardi has had my Chrysler Van for 7 months in the service department. Everytime we call we are given the run around. We've asked to speak with the General Manager and he will not even come to the phone. I am on disability and have been without my van for the entire 7 months. The van has been left outside with the windows down which caused leaves and debris to get inside and the humidity is ruining the interior. At some point they moved the vehicle and somehow the tire was flat but they drove it anyway with a flat tire! Whatever you do be very leary of this shotty place . read more

If you want bad treatment, bad service just stop here. Horrible experience. I would never step here again. Had to tow my truck here. Issue was relate to recall. Spoke with service advisor, who mention that car is going to be a month maybe two to get done. After couple days I went to the dealer to check. They make talk with the mechanic who mention truck dies because of crank sensor ( Recall issue) Mention to him to change oil, he said that the truck is leaking oil from the rear main seal. ( I authorize the service). After 3 weeks got call that truck was ready. Had to pay for the service (rear main seal) not part of recall. Went to cashier and notice overcharged for using credit card. She mention that couldn't do anything. As far that I know that overcharging credit cards in Florida is against the law. Just to make short had to bring the truck 4 times to get the service right. Recall was done first time but they didn't fill up the reservoir with coolant. After take the truck first time had overheating problem. Brought back for the second time. They said was clamp that was not put on place. ( Pressure test done and solve the problem) that's what they say. Thirty time pick up the truck after couple day starts to have leaking in my driveway from transmission. (Recall they remove that) Brought the truck back again . Service adversor contact me a couple days later and told I have water pump issue! ( that's strange because on the second time they pressure test and just found the clamp problem) didn't authorize the service and told I'll pick up. Went to the dealer to pick up the truck. Wait for 30 minutes, they couldn't start the truck. Contact FCA and open complain at uscustomercare@fcagroup.com They crank so much, that they dry the battery. Return next day to pick up the truck. When start notice that the battery was bad. When to Walmart and had they change. This dealership shouldn't be operating under RAM franchise.. read more

Melvin Rivas, the service advisor was great! He ordered a part for my Jeep, called me when it came in, dropped my Jeep off and he called the next day and said it was ready! I know this Dealership is short staffed right now, and Melvin was doing the work of 2-3 people, and still provided excellent service! The repair tech (Mike Teschner) did an outstanding job also, vehicle was clean inside, no smudges, etc. The new radio works great! read more

Absolutely the worst dealership I have ever dealt with in regards to service. My car has been there for over 1 month. Was finally called this week to pick it up and when I got there it was dead. I called them yesterday and the service advisor hung up on me because I asked her to stop talking over me. I called again and asked for the service manager, Jesse, who was unavailable. I left him a message. It has now been 3 days since and still no return of call from them. read more

Today I am giving NOT Joey Accardi a 4 star but Melvin in the service department a 5 star. He was amazing thank you Melvin. 4 star because Joey Accardi didn't return my call when I was trying to get update when car would be done. Again thank you Melvin in the service department read more

I bought a brand new Jeep grande Cherokee from here over $40,000 and I have had an issue with getting gas. It just continues to click every place I go. I have had the car serviced while under warranty and still did not fix the issue. I have been here 5 separate times making appointments and they keep telling me to reschedule. They used to give rentals or loaners. Now they tell me there are none available. But I am currently sitting here for 3 hours and counting with no answers. Speak to the manager no help. Do not buy a car or truck from here unless you plan in getting it serviced else where. Buying a brand new truck I should be able to get a full tank of gas. No one cares that I am a teacher and I have to get 100 things done on the days I have off. read more

Brought in cheep Cherokee to check in issue with idling 3-1-22 it's been there since. Two mechanics quit the service advisor quit and car needed one piston now it's two piston. doesn't look like I'll have my car back anytime soon. when asked for loaner they said they didn't have any. Don't take your car to get fixed at Joey Acardi. Everyone is nice over the phone but I haven't had a car in a month and nothing is resolve. read more

I have never in a million years experienced the worst customer service ever. My car has been sitting there for seven day and they still haven't looked at it. Alex is a rotten egg liar... they truly are horrible people all the way around. They just don't care about anyone but themselves. Look at the ratings, it's all true. The five stars that they're getting is probably fake. They should have a 1 not a 2 rating.... read more

Went in for a routine tire rotation and oil change. I know these usually take a very long time, so I was very surprised my car was serviced in less than 2 hours. Ammy was very kind and speedy. Also I got my key fob batteries replaced and Kevin and the guys there got this done for me in minutes. I know car dealers are not the most delightful places but I can honestly say that they staff in service here is kind and polite; they were considerate of my concerns and needs. Definitely one the best Jeep dealers I've been to. I don't expect my car to be serviced in 30 minutes or less either. I'll be sure to come back! read more

Bought my jeep there I wish I didn't. They got me to drive an hour to get over there because when I called they told me they had a white diesel jeep. When I got there they did not. I bought a jeep and after I bought it when I looked at my contract I realized that the sale price was 20k over the sticker price that was advertised on the jeep. I should have paid more attention to the paper work. Super shady, super predatory. While I was there the sales person told me that I would be getting a survey and that if I didn't give him 10 stars-like if I even gave him a 9 that he wouldn't get paid. That was so weird and awkward. I never did the survey but I wish I would have and given 0 stars but now the link to do so is expired. But ofcourse the first couple days after the sale the representative was texting my phone asking me for more proof of ID and if I had done the survey yet. Ugh. So bad. read more

I brought my 2018 Jeep in because of a reoccurring death wobble for the 3rd time to be evaluated and fixed. They had my Jeep for 4 DAYS!!!! Only to tell be it was my TIRES. $500 rental bill and no reimbursement because tech could not diagnose it. Took them 4 DAYS to tell me I need new tires. Only problem with that story was I was in 2 other times with great tire tread 2 months prior with same problem. Customer Service was totally non helpful or sympathetic. Service manager said there was nothing he could do. LOL This dealership put us out on street w no rental, no reimbursement and no sympathy LOL. Worst Car dealer experience I have ever had. They couldn't diagnose problem , completely useless. And $500 in the whole. WTF? read more

Bought my Jeep in Northern FL where the new vehicle prices are much cheaper but brought it here close to my house for service for the last 6 years. Express service (oil change, tire rotation, replace in stock bolt on Mopar parts) is fast (same day). Staff are great and quality of work are not a problem but the limited capacity to deliver timely service is a huge problem. For any non - express either on or off warranty service the dealership can't handle the volume of service they take in. In the past when I had major service and they gave me a free loaner for a week I didn't notice the time but they don't do that anymore so you'll be without a vehicle for a week or more now if you bring your vehicle here. The staff is patient and honest and will tell you they can't even look at the vehicle to diagnose the issue for a week because they are so busy. It's hard to get them to answer a call because they are so busy so you need to go in person to get an update on service progress. But when you drop the car off there will be a salesperson calling you for a cold sales call to try to get you to trade in and buy a new vehicle. The customers and staff deserve much better from the Dealership's management and owner. The owner should be smart enough to realize there is so much more money in automotive service and building a reputation than quick sales and invest in the long term growth of the business. I'll never go back there for service. There are many other places in SoFlo that can turn a vehicle over quicker. read more

We bought a truck at this dealer, unknown of the service for bought vehicles. We had the worst experience in customer service. It was a problem every time we had a recall, as they never had the parts, never had appts available for diesel trucks, it was just a pain every-time we had to deal with our truck at this dealership. They dismissed our calls, never returned calls, ignored our concerns and they finally recommended us to find another dealer to deal with our truck as they do not have enough mechanic personnel to deal with our truck. Best advice ever. Never going back to joey accardi and Do NOT recommend to anyone. Just awful. read more

This was the worst customer service I have ever experienced. When I brought my Jeep in I was told it might be a two day wait until someone could look at it. It was a month. This was despite me calling 4 or 5 times a day for an answer. No one ever returned my calls. When I left messages with the reception no one ever called me back. In the end I had to go to their showroom to find out what was going on. Fortunately they had a manager there who had been brought in from another office for a couple of days. He told me there would be another 2 week wait as my spare part had only just been ordered and he agreed to give me a hired car. By the time I got my Jeep back Joey Accardio had had it for 2 months! When I went to collect my Jeep and to pay, their credit card machine wouldn't work. So I was there for an hour and half trying to pay. The next day I realised they'd taken my payment twice. When I called Joey Accardi about this they denied there was a problem. Finally, I had to get my bank to claim my money back. Even when Joey Accardi realised it was their mistake, no one offered an apology. It was a truly awful experience. Very stressful. I am not one for writing negative comments but this experience was so stressful I'm forced to to warn others. read more

These guys have an average 2 star review BECAUSE they earned it. They dangle prices, but good luck getting them to ever really offer them. They'll WASTE your time. Wanted a Jeep Overland, got nothing but a runaround. Vehicles they publish on their website - they didn't even have them. Terrible. Look at all those 1-stars - Joey Accardi has earned them. read more

Too bad I have to leave any star. I took my 2016 Jeep compass over to Joey accardi to have them look at my windows not going down. after them having it for one week, I got a call from them saying that the master control switch of the driver's side door needed to be replaced. The total cost for this repair was going to be 1200. I asked them if it was covered under the warranty, I was told it was not because of water intrusion. I took it to another dealership and after their inspection free of charge diagnostics where as of Joey charged me 185 dollars, they told me all that need to be changed was a fuse after they replace the fuse everything worked great. I would never and will never recommend Joey accurdy to do any repairs to your vehicle. read more

Customer service here is horrible. I brought my car here for service and a repair . The parts were sitting in shop for several day and no has worked on it plus the service rep do not answer the phone all call a pushed off on operator who have no answers . With that I will never buy a car from them because of the poor service read more

Unfortunately, this dealership is the most disreputable dealership ever, they do not stand by their work, they will send you out in an unsafe car, jeep or truck. They will tell you they will give you credit for the work they did not perform, and then two years later, they will sue you for the credit that they gave you. buyer, beware when buying a car at the most disreputable dealership and as well be more leery of their shady service department, shady service tactics. This is the quintessential bad dealership. If there was a way to Rate less than one star I would. Check other post I'm not alone. read more