Mark is your go to insurance guy! My partner and I moved to Massachusetts last year. Mark helped us…read morethrough all the RMV paperwork and helped us find very affordable policies. We just renewed our policies and he made the whole process effortless. They are a top notch group to work with!

I've had my car insurance under these folks since I learned to drive. My whole family does…read more Nice enough people work there. But I think their prices are too high with the competition these days. The internet ruined them.

As a first car owner and back than student I thought that signing up with a big insurance such as…read moreLiberty Mutual would be the safest as well as most affordable choice. Comes to find out after an accident my points of course influenced the annual deductible fee and as well as my monthly payments. A dear friend of mine referred me to Cohen and Miles and I will be forever grateful. Matt my insurance adjuster has not only offered me a better deal but has always been beyond helpful with any small or big request. I would highly recommend their service to anyone looking for a fair deal and someone who truly takes their time to assist you. Good luck and drive safe! Lati

Everytime I talk to Matt, I'm impressed how energetic, bluntly honest, on point, and fast this guy…read moreis. Whatever I ask him to do, the answer is always "I'll do it right now" - and he actually does! Many of the things he recommended me he uses himself or for his family members. Comparing prices with friends, I see that he got me awesome deals and perfect advice how to build and maintain my perfect insurance profile.

Garrett Maushart responded to my inquiry re: car ins. & responded to me by saying to wait until I…read morereceive the upcoming bill in June which I did. Garrett immediately called back when I got my renewal & has save me hundreds of dollars. I am very grateful to Garrett on his professionalism & expertise in his filed. Thankful & grateful to Garrett.

I don't know why I continue to do business with them. Sometimes I don't even get a response. I sent…read morean email question to Monica 8/10 and never got a reply. Today is 9/7. I intend on moving my homeowners insurance to another business.

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

They knowing sold me insurance with higher rates at $1200 that ended up being $1500. As they…read moreblaming me for picking the plan. When they're the insurance agent. Would not even fix what they caused.

Most of the clients are Chinese speakers - Mandarin Cantonese and Tai Shan. Their agents speak all…read moredialects of Chinese. It is an unassuming office in the Tai Tung block on Harrison. This is the one place where you can pick up insurance for all your needs in one place. Kudos to Chan Insurance for being a big supporter of the Chinatown community!

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

Regarding: Paul Alves…read more After my father passed away and my mother sold her home of 48 years, Paul made an emotional and hard transition so easy for our family. Even though Paul's office is located in another state, he was there for us every step of the way. We are so thankful for his kind, compassionate and efficient help!

We had to switch auto and home insurance--and Mario Vargas walked us through the process from start…read moreto finish--professionally, efficiently, patiently, and kindly. Insurance is a foreign language for most consumers, but Mario made it painless and drama-free. We can't thank Mario and his team enough!!! Top notch service with a big heart, "just what the doctor ordered" especially this time of year. We are grateful, especially as were expecting a daunting and painful process. Mario saved the day! It is comforting to note that the whole Vargas & Vargas team is on the customer's side from start to finish--from "Hello, I need assistance with..." to "Could you explain what that means to me?" to "What are the next steps?"--with constant email and phone follow-ups and check-ins. You, as "valued customer" (as most businesses claim) are indeed valued--and never feel abandoned or left behind, or that you're a nuisance if you ask questions or G-d forbid, appear a bit "clueless" with the process. Vargas & Vargas is in full partnership with you so that it really does feel like a "united front." I can't say that of most, if not all companies I've given business to. And I suspect, nor can many of you! So, a good resolution (if you're trying to think of one) is to spare yourself the headache of insurance-searching, and at the minimum, do a thorough chat with Vargas & Vargas! Look no further. Call Mario of Vargas and Vargas--you'll be glad you did! Thank you, Mario! Thank you, Vargas and Vargas! Andy Reyes 5 stars!!! Topnotch!!!!

I am having a grave problem with Massachusetts Insurance Agency. They have arranged for insurer,…read moreMetLife Auto and home, to cancel my car insurance policy for no reason and without my approval. I prepaid for a year!!!!

I have been going to this family run business for all my needs! They are extremely professional in…read morethere. I got in an accident last week and spoke to James. One of the nicest guys that I have met. He walked me through the entire process and even sent me to a really nice auto body shop to take care of the car. Thank you MA Insurrance