Dana has been my agent for many, many years. The customer service received from this office is the…read morevery best, no matter the circumstance.

Dana is great. Always a big smile on her face & one of the most pleasant people I have ever met in…read moremy life. She will try extremely hard to make things right. I was with Dana for many many years & unfortunately my vehicle I have now is comercial. Soon as I get another vehicle or a motor cycle I am right back with her.

I'm not someone who typically writes negative reviews, but my recent experience has been so…read morefrustrating that I feel obligated to share it for others considering insurance options. I've had both auto and condo insurance with State Farm for about a year. While my auto policy remained stable, my condo insurance suddenly increased from $650 to $950 -- roughly a 33% jump. I reached out to my agent, John Avery, well over a month in advance to understand the increase. Despite multiple emails and follow-ups over several weeks, I received no response. Even after contacting State Farm directly twice and being told they would follow up, nothing happened. Eventually, just one day before the policy renewal, I received a call from the agent's office attributing the increase to "inflation," with no real explanation or willingness to review alternatives. The response felt dismissive, as if they were perfectly fine losing a customer. Unfortunately, things only got worse when I had to file claims. After a snowstorm caused suspension damage, followed by a pothole incident that resulted in a flat tire, I filed two claims. What followed was an incredibly disorganized and time-consuming process: I was sent to multiple repair shops that either couldn't help or redirected me elsewhere I was told different and often conflicting instructions by different representatives each time I called Scheduling an appraiser was extremely difficult -- appointments kept changing depending on who I spoke to I spent hours coordinating between auto shops and State Farm, including sitting at a shop for over 4 hours, only to find out the shop had never received the required communication from State Farm After all this, I was told the appraiser had "missed" the inspection and that I would need to restart the entire process, leave my car again, and reschedule everything This level of inefficiency is incredibly frustrating. Filing a claim is already stressful -- this experience made it unnecessarily worse. Communication was poor, coordination was lacking, and the burden of managing the process was entirely pushed onto me as the customer. To add to the inconvenience, even something as simple as rescheduling an inspection cannot be done online -- you have to call every single time. I understand insurance claims can be complex, but this experience felt disorganized, unresponsive, and dismissive of the customer's time. Honestly, I expected much better from a company like State Farm.

Do not trust this agency…read more John Avery somehow sold my elderly mother a rental insurance policy on top of a car insurance policy (that she actually wanted). There is no rental property. Absolutely shameful.

Pete has proven to be an exceptional partner in providing proactive support and advice in an easily…read moredigestible manner throughout the years. He is quick to respond to our questions and always is on top of everything within the insurance realm. If he doesn't know he always finds out the information requested and has gone above and beyond for us in many ways throughout the past 6+ years working with him. He has also been a great source when we have been in need of connections for services such as windshield replacements or things related to insurance claims and has proven to be well connected to top notch groups that have provided the same level of service as Pete! We highly recommend Pete Staton & Concept Insurance and feel confident you'll be thankful you contacted him when evaluating home and or auto insurance!

Concept Insurance is an outstanding agency that always has your back. We have been clients for 10…read moreyears and they have always been our biggest advocates and gone the extra mile for us, whether helping us with claims or helping us find the best coverage options. Everyone at Concept is very professional and supportive, we've never had any issues communicating with them. We plan to be their clients long-term and always highly recommend them to all our friends and family.

Kleinschmitt doesn't exist, and it's not clear that their successor has an office in Ann Arbor…read more Weird. The business was acquired by Gallagher in 2023 and we just found out today - we can't find any notice that the name and owners had changed!! We had good experience with Kleinshmitt over the years, hopefully Gallagher will be ok. Gallaghe

Everything! Everyone is kind but nothing is ever communicated to all the others. DM me if you would…read morelike further information.

Quite literally, there's no one better. I've been with Tom for over 5 years and any issue/question…read morethat I have ever had has been addressed above and beyond with the upmost professionalism, courtesy and transparency. And that's all you can ever ask for.

I've been a customer with Tom Pelham State Farm for over ten years -- in that time the team has…read morebeen so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what's kept me a State Farm customer for all of these years!

Patrick, Carlos and their staff are the best! They are very laid back but knowledgeable. I haven't…read morehad to make a claim but I've heard they really take care of the clients. The staff sends me proof of insurance immediately when I need it. If you want a great insurance agent work with one of them. They work with small businesses as well.

From the owner: Farm Bureau Insurance of Michigan serving Ann Arbor and Ypsilanti, specializing in home insurance,…read moreauto insurance, renters insurance, life insurance, health insurance, commercial insurance, and retirement planning.

I have been with this agency since moving to the area 12 years ago, when they were first on the…read morecorner of Ashley and Miller. The office staff (Erin, Jessie and Ben are who I usually talk to) are great. They make things easy to understand and they never act like I am bothering them, though it may be the third time in a week I call with what I think is a stupid question. If you like State Farm, I would highly recommend this agent.

The office is very responsive. I was able to call and get a new car added to my plan (+…read moredocumentation sent to me) inside of 15 minutes.

When I was switching insurance companies, I called virtually every major insurance carrier in the…read moreAnn Arbor area. It took a *lot* of time and effort but I was fed up with nice-up-front, poor-in-a-claim, here's-a-rate-increase. I chose Joe Tiberi-Farm Bureau both for cost, and for the excellent responsiveness I got from their office even though I wasn't a customer. What a GREAT choice. They are responsive, helpful, and office manager Kennedy goes out of her way to assist in any way possible. So I not only have excellent rates, I have a company that's gone out of its way to help me with some issues I've had. You can't do any better.

From the owner: I chose a career as a Farm Bureau Insurance agent because I care about the people in my community…read more Because I live and work in Ann Arbor, my goal is to serve my neighbors by providing the best family coverage. Additionally, I have fifteen years of experience in the insurance industry, so I am knowledgeable of each of our products and what will be of greatest benefit to you. I am focusing on getting to know you and your family, as well as your needs and dreams in order to develop a personal relationship and insurance plan for you. Every family is unique; there is no one-size-fits-all insurance package. You will have peace of mind knowing that you have an insurance agent who cares. My goal is to bring you peace of mind as well as help you and your family through the toughest times of your life.

I was inquiring to shop my car & homeowners insurance. After…read moreinitial contact there is zero follow up. Joni's availability makes it difficult to get a quote. I would not recommend if you expect timely follow up. Possibly they do not need any new business?

Joni was very dis missive and unhelpful to the point of being rude, I've been a client since 2015…read moreand they never called to tell me I'm paying too much for my insurance. Then when i asked for a reimbursement she kind of laughed and said they dont do that. Very poor customer service. would not recoomend doing business with a small business that doesnt look out for their clientele.