Dr Verna and my long time dental hygienist are the best. I would not go any place else!read more

They need to hire more dental hygienists there so they could provide me with basic dental care like…read morea wellness check up every six months. They have been using a lame excuse that they are recruiting for a vacant hygienist position. But they've been using that excuse for three years now. A good question to ask is "where is the job posting, I have a great hygienist to recommend?" The reality is that they stopped trying to care at this place. Avoid them at all costs!

Receptionist Kay was terrible. Asked several times to speak with the manager and every time I was…read moreput on hold for 10 mins with no answer. I am not exactly sure what her issue was as I have been a loyal patient and only needed to resolve a scheduling issue that was on their end! 5 times I called until finally I decided to cancel service with them.

This place is the worse place ever.i had an appointment to get a filling 2 times but instead the…read moregave me treatment plans and billed my insurance. This place is a scam go at your own risk

I would rate 0 if I could based on how they treat new patients. Stay away. They send you all kinds…read moreof emails making sure to make sure you have everything in order yet they don't do that themselves. Shame.

I had 4 wisdom teeth pulled and experienced no pain at all. I am 45 yrs old and the only thing I…read morehad was swelling the first day. Dr. O'Brien is a God send and I see why they call it gentle dental. 100000000000000% recommend.

LOVE this place! Everyone here is very knowledgeable and extremely nice. Not only do they do a…read moregreat job with my teeth, they really know how to handle little kids. Before putting anything in their mouths, they show them the brushes/equipment and make sure they're comfortable with the whole process. Then, afterwards, they get to chose a little gift from their "treasury chest". My kids love coming here and sit extremely still because they know they'll get a surprise at the end. I do not plan on leaving this dentist anytime soon.

Awesome Dentist, was recommended to him by my father when home for the holidays and have been going…read moreevery year since, even though I have another dentist where I live. Real personable guy and funny too if you like Chuck Norris jokes. Staff is great as well.

The office does great work, especially one of the wonderful dental assistants. Her name is Lamika,…read moreand she did a great job with taking x-rays in a manner that was quick and professional.

If no stars were an option that is exactly what I would give, based on lack of professionalism and…read moreinability to provide products they advertise due to lack of expertise and poor work ethics. Timeline of Events as follow: Nov. 2023 - I had a consultation was provided with a quote, during consultation I asked all questions and advised on my needs in order to make a decision as whether or not to do business with them. Dec. 2023 - I go into office for fitting at which time receptionist produces bill that is $150.00 in excess of what I was quoted. I bring this fact to her attention. She goes to office manger who advises that as a courtesy they will write off the $150.00. In my mind I'm thinking this is not a courtesy and where did this extra $150.00 come from? Dec. 2023 - I pick up product and it's incorrect color, Aspen agrees to remake it. Dec. 2023 - I pick up remake 7 days after. Jan. 2024 - Less than a month later the product breaks. Aspen advised they will remake. Upon picking up the remake I advise them that there are minor modifications I need which I was told can be done by the in house tech. The receptionist is adamant that it must be done by the doctor and gives me an appointment with the doctor. Jan. 2024 - Day of the appointment I am notified by Aspen that they need to cancel the appointment due to the doctor not being in due to sickness. I advised the receptionist that I don't need to see the doctor I need to see the tech again receptionist is adamant that appointment is needed with the doctor. Jan. 2024. - A few days later I go in for scheduled appointment only to be advised that the tech is not in and the doctor cannot handle. So I'm again given another appointment. Jan. 2024 - I finally have the appointment with the tech whom when making the requested modifications damaged another section which now resulted in them having to do another remake. Well as of today I went in for appointment to pick up remake. I requested two modifications which again I was advised the in house tech can do. I'm sitting in the chair I overhear the Dental Assistant conversing with tech about the modifications that I was requesting. The technician becomes unhinged screaming at the top of his lungs that he is not doing another remake (mind you I didn't request a remake I requested a modification) and how he is done with this. From there the Office Manager comes in telling me that the Doctor will be in. I first advised the Doctor of my dissatisfaction with the tactless unprofessional behavior of his technician and further advised that the technician owed me an apology. The Doctor continuously tried to justify the behavior of the technician. Further along in conversation I am giving the Doctor back his words with respect to modifications that he told me could be done in house. The Doctor becomes extremely annoyed advising me that he does not like the fact that I am continually saying "You told me", I'm thinking to myself this is weird and everyone in this office is weird. Trying to remain calm and refrain from using trigger words, I communicate to the doctor the very minimal modifications I needed done, the Doctor says that he can do them. I then question if he the Doctor could do them what was the issue with the tech doing them? The Doctor responded perhaps he doesn't know how. Ultimately I expressed my dissatisfaction with the practice a whole as well as the product received. I was offered a refund which would have required me to leave the product which wasn't a doable option. I did express to the Doctor that I would be filing a complaint with the PA Attorney General's Office. At this point the Doctor became unhinged, and in doing so the behavior of the tech was understood as behavior start with the head. Unhinged Boss produces an unhinged worker. The proper way this should have been handled would have been for the Doctor to apologize for the horrendous experience from inception to present , and to offer a full refund without requiring me to leave the product.

This dentist office continues to haunt me years after leaving as a patient…read more Flash back a few years. I had a credit on my account based on them messing up a charge, which seems to be a recurring theme. No problem, I had work coming up and figured I would use it. My appointment comes and somehow they used my credit on my wife's service without either of us knowing. We don't even have the same insurance and she has an HSA just for this, so deciding to use my credit based on our home address is wild. I let it go. Then she has more work done and once again they send me the bill instead of her and even try to change my insurance. I call, they apologize, and then a month later they send it to collections anyway. Last straw. They sort it out eventually after a lot of unneeded stress and no apology/accountability. I tell them to close my account because they were mediocre to begin with and find a new dentist (note: 5 years later, Dental Health Care Associates in Aston, better service and they can still count, zero billing errors!). My wife stayed at this place because she loves Grace. I have never met her but apparently she walks on water. Fast forward 4 to 5 years later and I get a new bill for service in March. I have not been a patient in years, obviously they started trying to charge my account (instead of my wife's insurance) again. I call and explain that and they still try to pin bills on me instead of charging the actual patient, no apology no empathy, just more excuses. They even said my name shows up as "do not call" in their system, and somehow I am still the one getting billed. I hung up, they had no power, it isn't like I am a patient... they called my wife and sorted it by actually charging the proper account! At this point it is just impressive. Five years later and still the same issues. I wish I could give a negative star. I hate these guys!

I want to express my extreme disappointment with my experience today. After waiting three weeks for…read morethis appointment, I waited 45 minutes in the office only to be asked to complete a form I had already submitted twice online. Because my time was not respected, I was forced to leave the office without being seen.

Amazing care and outstanding customer service. The attention given by the staff is wonderful.read more

Excellent care! I felt like my initial visit was super thorough. From admins to dentist, everyone…read morewas clear with expectations, and very kind.

Now Universal dentistry commuted insurance fraud. Now I have to deal with that as I lay bedridden…read morefrom what they did to me !!!

I had my initial evaluation May 2018. Going off all the "successful" commercials, I went there…read morewith a hopeful heart. Well, it is now almost 6 years. In that time, I had all my lower teeth removed due to a receding gum line from medication that I take for my back. In the 6 years, I went through 6 Dentists, pain and disfigurement. I went so long waiting for them to get it right that I have permanent wrinkles and ruined my smile. I ask anyone if you have had this done to you, would not want Universal Dentistry to be held accountable? I just don't want anyone else to buy into the false advertisements on "affordable, quality, and service".

If you aren't going to Dice Dental, you should be. Top quality care, compassionate, and they…read morelisten to you. Dr. Katie allows takes your input into consideration when discussing treatment plans. I have had cleanings, and cavities taken care of. All went well and the entire staff is very kind.

Would give a ZERO. Thus place is horrible. The dentures they made me did not fit. The bite was not…read moreright, the gum was not made to go down where it should, the top was so thick it made a puffiness in my appearance. Glue wouldnt even hold them. They felt like hockey pucks in my mouth. They did not make it right. I went to Brandywine Dentures and Implant's in Chadds Frod and they did an amazing job. My new dentures fit so well I can even eat without glue ! If you need dentures stay clear of dice dental and go to Brandywine Dentures and Implants you will not be disappointed !!

I love Erica at the front desk!! She is the absolute sweetest woman ever and is super speedy and…read moretalented!! Dr Goldenburg is an amazing dentist and his work is phenomenal!! After another dentist really messed my teeth up when I was 14, he really fixed them back up and redid all of them. He is very kind and understanding!! They also refer you to the best places when needing endo work!!I am now 19 and I've yet to have any issues with any of my teeth and/or have a bad visit!! Thank you guys!!!

when you go you trust them with one of your most important features. Your smile. When I started…read moregoing to the dentist several years ago, I went to fix my wrecked smile. They crafted two dentures for me that broke multiple times. each time they broke I had Pay for a new one. it got so bad they finally ordered me brand new ones that had to pay for again for the seventh time. if that wasn't bad enough, I was getting my teeth cleaned, and they broke one of my teeth. When I went to get a cavity filled, they broke the tooth further requiring a crown that they made me pay for. hack dentist. hack results. do not use these hacks.