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    John C Ricotta & Associates

    5.0 (1 review)
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    12 years ago

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    Lori Jurkowski - Christie's International Real Estate - Sold 28 Seacrest Village Lane Chatham

    Lori Jurkowski - Christie's International Real Estate

    (5 reviews)

    Lori came highly recommended by a neighbor and a friend after she had sold their homes in Chatham…read more After our first meeting my wife and I knew there was no reason to interview any other realtors, Lori was the one! We are so pleased we chose her to sell our home in Chatham during this very active selling season..Lori had multiple showings during our first weekend on the market, and by the end of the weekend we had 5 very strong offers, all above the asking price! Lori went above and beyond during and after negotiations as there were a few obstacles thrown at us throughout the process. She was always available for any questions we had and her relationships with various people within her field made what could of been a difficult process, smooth as could be, and we closed the sale earlier than anticipated. Lori is a very hard working individual whose knowledge and professionalism is only exceeded by her wonderful personality.

    Lori found us our dream home in ONE day even during an ultra-competitive buyer's market. She showed…read moreus a large range of homes, never pressured us, and knows so much about each area/neighborhood, which was so helpful to us. She was a huge help structuring the offer as well. Lori has gone way above and beyond and is just a super nice, hardworking person! She has a vast amount of experience and is very generous with her time and guidance - always making time to answer our many questions - even after we closed on the house. We can't say enough good things about her. We feel so lucky we got to work with Lori - she's a really special, knowledgeable, kind, and trustworthy agent - definitely one of the best on the Cape! Trust her to find you your new home - you will be glad you did!

    Melanie Gundersheim - Gundersheim Group Real Estate

    Melanie Gundersheim - Gundersheim Group Real Estate

    (25 reviews)

    South Boston

    Melanie is the best and was truly the best resource for my husband and I when navigating the ins…read moreand outs of purchasing our home, especially as first-time homebuyers! We had so many moments when we could've put in an offer, or we could've settled for less, but Melanie did not allow that to happen. With her expertise and her ability to just fully understand what we truly wanted, she was able to give us advice that was thoughtful and she would not let us settle for less than what we wanted! Even when we had questions or any concerns, Melanie was super responsive and made us feel like we were her only clients, even though we know this is far from true. She really helped guide us through the whole home buying process and made sure we felt 100% comfortable before moving forward in the process. She helped us get our offer accepted on a home where she could tell that we could really picture ourselves, and 4 months in, my husband and I couldn't be happier living in our new home!

    Melanie was great to work with! She is extremely knowledgeable about the home buying process which…read morewas helpful for us as first time buyers. She was also very patient with us during the search given what was available on the market at the time and what we were looking for. Melanie was easy to talk to, always listened and respected our feedback, and working with her it was clear she wanted to find us the right home and not just make a sale. While Melanie helped us find our forever home, we would use her again and are happy to recommend her to others!

    New England Vacation Rentals and Property Management

    New England Vacation Rentals and Property Management

    (5 reviews)

    My wife and I renting 30 Chatham Crest Drive, Chatham, MA…read more Quite frankly, my wife and I were thrilled by the location, the exterior, the interior, the central air, the color combinations and the appointments we found on our arrival. It is a terrific house. Both Betsy and I had long associations with Chatham many years ago, before we were married. With this marvelous house as a base in such a beautiful locale, much of our expected stress has evaporated. Our very best to you, yours and your staff! We wish you continued success in your endeavors.

    This review has nothing to do with the quality of a property rented through NEVR, and everything to…read moredo with management of the property, which is entitled and unprofessional. I booked "Bay Dream" in Eastham, MA Pre-Covid with a check in time of 3pm and check out time of 10am. I did not purchase cancellation insurance as I fully intended to use the property. The $9000 fee for the 1-week rental was split into 2 payments, $4500 paid upfront and $4500 to be paid 60 days in advance of the stay. In early June I received an email that the second payment was due. As the pandemic had intensified, my wife called New England Vacation Rentals ("NEVR"), who manages the property, to see what their Covid cancellation policies were. As all reputable rental companies recognized, this was an unusual time, and most were working with their clients to cancel properties due to the pandemic. NEVR's offices were closed, and a message on the service directed us to send an email to them, which we did. By this time Massachusetts policies were that guests had to self-quarantine for 14 days, which was not possible in a 7-night stay. After 3 days we still hadn't heard from NEVR, so we emailed again. We got a reply, stating that the self-quarantine rules were "not enforceable" and that our only option to cancel was to forfeit our $4500 deposit. As this was not an option for us, we pressed on and paid the remaining $4500. Guidance around travel to Massachusetts and this property continued to change. The check-in time was changed from 3pm to 4pm, presumably to give the cleaning crew an extra hour to clean. The check out time was also moved up from 10am to 9am for the same reasons. Massachusetts also required a Covid test for people traveling from certain states, so we had to get tested the day before we traveled. All this is fine, and understandable under the circumstances we're all in. What transpired next is not. We arrived at the property at 3:40pm to find the house cleaned and vacant. As no one was there, any reasonable renter would assume it would be permissible to enter. 5 minutes later, the owner of the property knocked on the door, identifying herself and claiming "you're early." This was strange, but I briefly chatted with the owner and then moved on to unpacking and stocking up for the week. At check-out, we were asked to email NEVR when we had vacated the house. I did this at exactly 9am, again to accommodate for extra cleaning. Following NEVR's check out guidelines, we removed all food, trash, bagged the linens, set out the trash cans for pickup -- everything per their guidelines. We packed up the car with all luggage, locked the doors and went for one last walk at low tide, to celebrate the week. When we returned from the walk the owner was there, again, to state that check out was at 9am. We told her we were out. The cleaners weren't there, just the owner. 2 hours later, an email from NEVR was forwarded to me from the owner, who stated they did not want to rent to me again. "The house was left a mess, heavily used, they checked in early, checked out late. No need to take issue with them. Just don't want them as guests again." NEVR replied to the owner " No worries...we put him on the DO NOT RENT list" with a little smiley emoji at the end. Why they would send this to me is inexplicably unprofessional. When I questioned this, they hid behind the owner's wishes, stating that it was the owner's wishes, and not recognizing the callousness of forwarding the email, which caused my wife and I unnecessary stress and anxiety. While the check-in/out times were changed, without compensation to me, I acquiesced, only to receive blowback from both the owner and NEVR. They didn't use the extra time to do additional cleaning, they just wanted us out earlier. As for leaving the house 'a mess,' this is nonsense. We not only followed their guidelines, we exceeded them. As an owner of vacation rental properties in California, I am acutely aware of what a mess a tenant can leave. I have 25 years of messes. We did not leave a mess. Perhaps this owner shouldn't be renting their property at all. She seems to have issues letting go. What's worse is that throughout discussions with NEVR, they offered no apology. It is clear that NEVR views the relationship with their homeowners as the "customer," while renters are the "product." This is exactly the opposite of what it should be. No renter wants to deal with an owner at all. We have been renting properties on the cape for almost 30 years. This was our 12th trip. We have stayed in many houses, and used many management companies. Until this trip, we have had zero issues. None. The sad part about this is it has nothing to do with the property. It's a beautiful place. This is all about the interaction with the owner and NEVR. How unfortunate.

    John C Ricotta & Associates - realestatesvcs - Updated June 2026

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