My wife and I renting 30 Chatham Crest Drive, Chatham, MA…read more Quite frankly, my wife and I were thrilled by the location, the exterior, the interior, the central air, the color combinations and the appointments we found on our arrival. It is a terrific house. Both Betsy and I had long associations with Chatham many years ago, before we were married. With this marvelous house as a base in such a beautiful locale, much of our expected stress has evaporated. Our very best to you, yours and your staff! We wish you continued success in your endeavors.

This review has nothing to do with the quality of a property rented through NEVR, and everything to…read moredo with management of the property, which is entitled and unprofessional. I booked "Bay Dream" in Eastham, MA Pre-Covid with a check in time of 3pm and check out time of 10am. I did not purchase cancellation insurance as I fully intended to use the property. The $9000 fee for the 1-week rental was split into 2 payments, $4500 paid upfront and $4500 to be paid 60 days in advance of the stay. In early June I received an email that the second payment was due. As the pandemic had intensified, my wife called New England Vacation Rentals ("NEVR"), who manages the property, to see what their Covid cancellation policies were. As all reputable rental companies recognized, this was an unusual time, and most were working with their clients to cancel properties due to the pandemic. NEVR's offices were closed, and a message on the service directed us to send an email to them, which we did. By this time Massachusetts policies were that guests had to self-quarantine for 14 days, which was not possible in a 7-night stay. After 3 days we still hadn't heard from NEVR, so we emailed again. We got a reply, stating that the self-quarantine rules were "not enforceable" and that our only option to cancel was to forfeit our $4500 deposit. As this was not an option for us, we pressed on and paid the remaining $4500. Guidance around travel to Massachusetts and this property continued to change. The check-in time was changed from 3pm to 4pm, presumably to give the cleaning crew an extra hour to clean. The check out time was also moved up from 10am to 9am for the same reasons. Massachusetts also required a Covid test for people traveling from certain states, so we had to get tested the day before we traveled. All this is fine, and understandable under the circumstances we're all in. What transpired next is not. We arrived at the property at 3:40pm to find the house cleaned and vacant. As no one was there, any reasonable renter would assume it would be permissible to enter. 5 minutes later, the owner of the property knocked on the door, identifying herself and claiming "you're early." This was strange, but I briefly chatted with the owner and then moved on to unpacking and stocking up for the week. At check-out, we were asked to email NEVR when we had vacated the house. I did this at exactly 9am, again to accommodate for extra cleaning. Following NEVR's check out guidelines, we removed all food, trash, bagged the linens, set out the trash cans for pickup -- everything per their guidelines. We packed up the car with all luggage, locked the doors and went for one last walk at low tide, to celebrate the week. When we returned from the walk the owner was there, again, to state that check out was at 9am. We told her we were out. The cleaners weren't there, just the owner. 2 hours later, an email from NEVR was forwarded to me from the owner, who stated they did not want to rent to me again. "The house was left a mess, heavily used, they checked in early, checked out late. No need to take issue with them. Just don't want them as guests again." NEVR replied to the owner " No worries...we put him on the DO NOT RENT list" with a little smiley emoji at the end. Why they would send this to me is inexplicably unprofessional. When I questioned this, they hid behind the owner's wishes, stating that it was the owner's wishes, and not recognizing the callousness of forwarding the email, which caused my wife and I unnecessary stress and anxiety. While the check-in/out times were changed, without compensation to me, I acquiesced, only to receive blowback from both the owner and NEVR. They didn't use the extra time to do additional cleaning, they just wanted us out earlier. As for leaving the house 'a mess,' this is nonsense. We not only followed their guidelines, we exceeded them. As an owner of vacation rental properties in California, I am acutely aware of what a mess a tenant can leave. I have 25 years of messes. We did not leave a mess. Perhaps this owner shouldn't be renting their property at all. She seems to have issues letting go. What's worse is that throughout discussions with NEVR, they offered no apology. It is clear that NEVR views the relationship with their homeowners as the "customer," while renters are the "product." This is exactly the opposite of what it should be. No renter wants to deal with an owner at all. We have been renting properties on the cape for almost 30 years. This was our 12th trip. We have stayed in many houses, and used many management companies. Until this trip, we have had zero issues. None. The sad part about this is it has nothing to do with the property. It's a beautiful place. This is all about the interaction with the owner and NEVR. How unfortunate.

Booked a vacation through VRBO for a Del Mar property. The service attention to detail by Ruby and…read moreCallie, at Del Mar, was so helpful in assisting us with the completion of our paperwork to finalize our upcoming vacation. Thank you Del Mar!!

I recently stayed at a Del Mar vacation rental as a person who was invited by another who paid for…read morethe rental. This was at Dennisport, MA, more on listed at 1 mile from the beach. The house was very nice and clean. The only real problem there, was no internet or cable. So if you want to stream, you better make sure you have either a roku or google chrome cast with you. Since none of the TV are smart tv's! Also the internet is a little buffering problem. If you wpn't have cable then at least for the amount you pay, have a smart tv. Or just have cable based on what they want to rent the place!

If you are looking for a property to rent during the summer months try using these folks. They are…read morereally on their game running a highly organized super efficient process from signing the initial contract to their hyper organized check in. I love to see a smooth running machine.

Surfside is a vibe. Super nice and cozy spot with a friendly atmosphere. Vicky and the rest of the…read morestaff are awesome and fun to chat with, and the common areas typically have approachable and interesting guests lounging around. Front yard is popular with the local bunnies if you're into that. The place also happens to be one of the best locations in town -- right at the midpoint between the ocean and a prime July 4 parade viewing area, and in easy walking distance to the local shops and restaurants. Great rooms as well; got sort of a rustic character but without sacrificing the general comfort, cleanliness, or essentials you'd expect from a high-quality chain hotel. Been coming here for years and highly recommend it. Photo taken just now while enjoying the ocean breeze on the porch swing before bed.

One of the most unique places I have stayed in quite some time…read more First off, while it's not cheap, it's definitely way less expensive than everywhere else in the area - especially for having parking, being literally across the street from the beach, and being a 10-minute walk to the Main Street. You could park once and then not have to drive again for your time in Chatham. Also, it's very well equipped - the people who run the place know what people need for the beach and work hard to make it happen. There's towels, wagons, umbrellas and coolers. There's a communal fridge and an ice machine. There's a vending area for drinks and a continental breakfast and a wine hour. Also plenty of space for sitting outside and visiting with a view of the water. The beach across the street is really cute, too. The rooms themselves are quirky, but clean and workable with fast WiFi. The stairs are really steep so if you have any mobility issues at all I would recommend a first floor room. The bed was comfortable and the new AC was useful for blocking out next door neighbor noise. The bathroom was a bit weird - the sink counter was falling off the base a bit and the floor seemed soft/likely in need of replacement, but all was functional. The only really odd thing was that my room was next to a room which had a private bath not in the room but across the hallway, and the neighbors had both bathroom and bedroom doors open going back and forth as if it was their private area - I felt like I was intruding although I had to go through the hall way to enter and leave. However, it just added to the quirk!

We used New England Vacation Rentals to rent a property for 4 nights…read more Friendly service and they listened to what we were looking for. Our place was super clean, check in and check out instructions were clear and easy to follow. THANK YOU! We had a great time and our stay was very comfortable!

We rented a supposedly luxury home in Centerville, MA and although the view was fabulous, the home…read morewas not clean and the porches - which were a major part of the experience, were dirty, dusty, full of cobwebs, etc. We attempted to contact the company - NEVR - before posting this review but after several attempts at reaching a manager and leaving multiple messages - we gave up. So disappointing, as we brought in dear friends from California and No. Carolina - I'll remember this birthday celebration as a beautiful view and very disappointing stay.

My boyfriend and I stayed in the cottage behind the rental office last week and had the most…read moreamazing experience. The cottage itself is set back from the road amid a beautiful garden and right near the woods. It was clean, spacious, stocked with everything (and more!) than we expected, and decorated with an adorable rooster meets beach theme. The owners, who live in the house in the front, were extremely friendly and helpful but also gave us the utmost privacy. Everything from booking to picking up and sadly dropping off the keys was a breeze. I would absolutely recommend them to anyone thinking of vacationing in Orleans.

We absolutely loved the house we rented. It was a clean and beautiful home. The property management…read morecompany was very helpful. We had problems with our refrigerator and they helped us out ASAP by bringing us I've and a mini fridge until the broken one could be replaced. I would use them again if we head back to that area of the Cape.

A home away from home in Chatham:…read more We loved our recent stay in Chatham and especially staying at the Chatham Guest Rooms. We stayed in the upstairs 'Main Suite' which was spacious and comfortable for our family of 4! We really enjoyed having a full kitchen to cook in and a washer and dryer too! The apartment also came with everything we needed to enjoy the beach: chairs, towels, umbrellas, and a beach tote to carry everything in. This really came in handy! Danielle and Bob were very welcoming and created a lovely, thoughtful vacation get-a-way for their guests in a beautifully restored historic farmhouse! Thank you!

If you're looking for quality lodging at an affordable price on Cape Cod, I highly recommend…read moreChatham Guest Rooms. This is a house about a mile down from downtown Chatham with three "guest room" options: the Main Suite, which has a full kitchen, the Garden Suite, which has a private deck and library, and the East Room, where we stayed: a room with a private bath, queen-sized bed, and large window seat overlooking the garden that fills the rear of the property. The rooms all come equipped with coffee makers, cube fridges, and a cupboard with cups, plates, coffee filters, and other essentials. The East Room is large enough for two people, nicely decorated, and appointed with a lovely antique armoire and flat-screen TV. It has exposed ceiling beams, a cool, soothing decor palette, and soft lighting. The bathroom is modern with a glass-walled shower. My only caution is that the queen-sized bed is very soft, so be aware of that if you prefer a firm mattress. I got a peek at the Main Suite, which is gorgeous, and though we went off-season I could tell that the garden would be beautiful come springtime. This is not a B&B, but there are several options for breakfast nearby, more than that in-season. The business is run by two personable locals, Bob and Danielle, who also run a neat antique map shop that's adjacent to the rooms. They are helpful, attentive, and full of suggestions for things to see and places to dine. They allowed us our privacy while being attentive to our needs and picking up the room, and they checked on us regularly to make sure we were comfortable. Chatham is a quiet, quaint town with friendly people--not funky, more of a get-away-from-it-all type of place. The Guest Rooms are about a mile down from Chatham's downtown, which has a great locally-owned bookstore (remember those?), a neighborhood theater, and a variety of restaurants and shops. The lighthouse and beach are down there as well and make for a pleasant walk after a meal. There's a grocery store and CVS nearby. Chatham's location in the "elbow" makes it ideal for venturing out to explore other parts of the Cape. If things get too sleepy for you, the energy of Provincetown is about 75 minutes north. Cape Cod Mall is a 20-minute drive away if you tire of cute, small, locally-owned businesses and just want Starbucks and a movie with Dolby Surround Sound. Finally, the price is good, especially for the Cape where even off season B&B's and inns can be pricy. The local guide Bob and Danielle gave us reported that the Guest Rooms are one of the most reasonably-priced accommodations in the area. The Main Suite was priced about the same as a 3-star hotel room in a city and had much more to offer. For what we would have paid to stay at a flea-bag hotel, we had a great experience in a clean, comfortable, personally-appointed setting. .

My son is the 5th generation to stay at Pilgrim Village. That should tell you a lot- an ideal and…read moreaffordable setting for a family vacation located within easy walking or biking distance to a number of beautiful beaches, the town of Chatham, shopping and restaurants. Chatham is one of the last bastions of civilization. The town is beautiful, the people friendly, and everybody seems ecstatic to be there. The 4th of July parade is a real slice of Americana- a gesture back to a simpler time. I've travelled to almost every state and a long list of countries, but Chatham and Pilgrim Village top the list of places that make my blood pressure drop and a smile to my face. My 7 yr old son has a blast, and I feel comfortable that he is always safe riding his bike by himself through the community, meeting a bunch of kids his age, going to the playground or shuffleboard court. We never worry about him, and when we leave the community we don't even think about locking our cabin. The tranquil beach on White Pond has the cleanest water I've ever seen, is full of fish, rowboats are provided, and just sitting by it lowers your blood pressure by 30 points. If you want a 5-star hotel with mints on your pillow every night, this is not the place. But if you like a mildly rustic, relaxed atmosphere, a place where you can bring an entire family for a week for less than a thousand bucks a week, want the option to cook in your cabin rather than bear the expense of eating 3 meals a day at restaurants, this is the place for you. The Swenson family has run the place forever, are infinitely helpful, and really care about the beautiful grounds. Their daughter, son-in-law and son are taking over, and bringing new ideas to the mix like wifi, Sunday s'mores cookouts and 4th of July fireworks at the beach. One other reviewer spoke of the "draconian rules". I don't know what he was up to, but I've never experienced anything like that. If you are single, a couple, or a family, I highly recommend Pilgrim Village. Most of the visitors have made it a tradition. Many, like me, have been coming here for decades. We stay for 2 weeks each year. At this price, an extended stay is totally doable. Try staying at the Chatham Bars for that long. You'll have to take out a 2nd mortgage! ENJOY!

Houses are not updated. There is mold throughout the house. Washer was broken. Oven didn't work…read more Owners didn't care.