Dr. Raekes has a very kind, but also professional nature about her. She is very thoughtful in her…read morestudying your symptoms and coming up with a diagnosis. She listens carefully to the patient and shares her thoughts on what she thinks is going on and what the best options are to deal with it. I've been seeing her for 18 years and think she is one of the best Doctors I've ever seen. I don't know if she is accepting new patients ( she's very well liked) - but if she is - consider yourself very lucky to get in and see her.

Complex care is one of the most reliable and friendly care clinics! All the providers are nice and…read moreunderstanding, i feel very welcomed with the medical staff as well!

They take the time needed with each patient. The providers truly care. Easy to make appointments…read more Greatest asset to the Tri-cities community, especially for complex medical care.

This doctor has pretty much the best bedside manner I have ever found in a doctor. He is nice,…read morekind, caring and compassionate.

I agree with the last reviewer, Dr. Leedy is hands down the BEST doctor I have ever met. I wish he…read morewas not retiring shortly!!!

Dr. Atwood is nice and thorough. Seems knowledgeable and spends time with you. I believe she is…read moreone of the rarely found independents. Doctor gets a 4+ but nurses and office staff unimpressive....2. Being an independent probably can't afford higher caliber staff I'm guessing.

My entire family has been long time patients of Br. Benedict…read more Two stars because he's an amazing provider, however the front desk staff, billing, and scheduling has ALWAYS been terrible. Now with the Kadlec takeover, if you can believe it, they're EVEN WORSE. Forcing patients to schedule annual exams 1-2 years in advance is ridiculous. Putting someone on hold for 30 minutes with an automated message telling them they are last in a que of 50 people is absurd. Can't help but feel it's pure BS intended to force people to an automated form of communication, the opposite approach of the type of care that was received when the practice was independent.

Dr. Benedict is an excellent physician, it is often hard to get through the staff!…read moreyou must have patience to get through to him! but it is worth the wait! His nurse is very good also.

Poor service , lack of empathy and deposits to be held without consent or prior knowledge to…read moreupfront fees. Dr Lorenzo's bedside manner . Sadly condescending. Communication is non existent. Disappointing. :/ I am 57, I have 3 daughters, my mother was a nurse. I believe it is my responsibility to inform new patients of their poor performance and practices.

I had an appointment for a pap smear with Nickole Perry. I had to take time off work to take the…read moreappointment, pay the co-pay, and all of that. When I get into the room she tells me she doesn't have time for one of those and sends me on my way after maybe 10 minutes. The only thing she did in those 10 minutes was read my previous visits. It was an extremely disappointing experience.

Dr Penrod needs to be in charge without allowing patient input. He never even asked any good…read morequestions. I would not recommend him

Been going here for years! They always take forever to get you back. Take forever to be once once…read moreyou're in the room! But if your 10 minutes late (even though your NEVER late) due to writing the wrong time down they reschedule you! Thanks a lot Serena! Shows how much you give a crap about seeing your long term patients!!

Review for Best Med Urgent Care…read more I rarely leave reviews, but our recent experience at Best Med was disappointing enough that I felt it should be shared. We called ahead at 6:15 p.m. to ask if they were busy, knowing they closed at 7. The person on the phone said they were very busy and it would depend on how many more people arrived before us. We asked if there was a way to reserve a spot or check in online, and were told no it's first come, first served. I was in excruciating pain from a kidney stone, so we drove straight there and arrived within five minutes. The parking lot was nearly empty, just a couple of employees outside smoking. When I walked in, the receptionist said, "Sorry, we're not taking any more patients this evening," claiming two more patients had just walked in. Yet, the waiting room was completely empty, and there was no indication that the clinic was too full to help. To make matters more confusing, the front of the building has a sign saying you can check in online. I asked why this wasn't mentioned when we called, and in fact, we were told the opposite that they did not do that and so why advertise it on the building of all places?. The entire interaction felt dismissive and unhelpful, especially in the context of someone clearly in visible pain. If they were done seeing patients for the night, they should've just said so upfront it would've saved us time, frustration, and unnecessary discomfort. I hope they consider improving their communication and patient care process. Transparency and empathy go a long way in healthcare

I'm writing this for my 88 year old mother. The care was great, but it's the billing that is…read morehorrible. My mother paid the bill right away and has received the same bill 3 more times. She has gone down all 3 times to explain that she already paid it and nothing changes.

From the moment I made my appointment through having an ultrasound, a biopsy and ultimately an…read moreabdominal hysterectomy, I have been treated so well by Dr. Lorenzo, his staff and the ultrasound tech. As someone who has never given birth, I was nervous for every procedure. Dr. Lorenzo explained things to me in a way I could understand and offered multiple options to me, not pushing any particular one on me. My surgery was August 2025 and I have felt like a new woman ever since, iron anemia is now cured. His office staff and assistants are amazing and the hospital staff where the surgery was performed also spoke highly of him. My abdominal scar healed so good. Without a doubt I would highly recommend. I traveled from Yakima to see him and have the procedures performed. Definitely worth it.

I went to Dr.Lorenzo and he did not care about me at all or my pregnancy I passed out from low iron…read moreand he told me I was okay and normal and didn't run any tests honestly dont go to him if you are planning to get pregnant or are pregnant

I have been seeing Dr. Merrifield for 15 years. She is the best!! She cares about each individual…read moreas a person. She believes in preventative medicine, and taking care of yourself as naturally as possible. The only thing is she no longer accepts insurances, so prepare ahead.