I have nothing but great things to say about the Kathy Landers Agency-- especially Erica Reich…read more As a 40+ year State Farm customer, I was dismayed to learn that my California agent couldn't help me insure a new home in southwest Washington. Without a referral, I contacted two State Farm agencies and an independent agent. Erica promptly returned my email, and within two days I was all set with competitive homeowners' coverage just in time for closing. I wholeheartedly recommend the Kathy Landers Agency to anyone who needs insurance in the Vancouver, WA area. They are timely, professional, and thorough, with excellent communication and follow-up.

I worked with Erica Reich, Account Manager for State Farm in Kathy Landers office. Erica took time…read moreto give me multiple quotes for multiple items and coverage. She was extremely responsive and answered all of my questions in a timely manner. We emailed a lot, but I was able to call the office and reach her quickly for more explanation. The rates were much better than what I was paying and even saved me money! I will be recommending Erica to my friends and family.

Audrey was unwilling to help me with an insurance quote, after I told her I was potentially moving…read moreat some point in time. I was not worth her time. Very unprofessional to me!

I had a positive experience with Audrey at Davidson. She was recommended by our banker to help us…read morewith insurance during the building process. It went so well that we switched our auto policies to Audrey. Unfortunately the industry has been forced into making insurance a commodity but Audrey made the process feel personalized. I was presented with several options each providing varying levels of coverage and was able to make the decision that best protected my assets. Thank you Audrey.

First impressions are important. it is bad manners for a new customer at an insurance agency to…read morehave their car stolen during the first month. Pickett Insurance handled this with grace and great service. That was many years ago. We have continued to be impressed with the quality of the companies they represent and their own prompt attention to any questions or concerns. Our current agent is Kim Waller. Every year at renewal time Kim has done a careful review of our policies to figure out which company can offer us the best coverage and service at the best price. "Careful Review" does not mean a few minutes in front of a computer screen. This year Kim spent hours and hours on the process. In a number of phone calls she explained the pros and cons of switching from our current insurer to another company. We ended up saving $1000 by making the change.

From the owner: Ensuring Our Clients Are Protected From Life's Unexpected Surprises for Over 60 Years…read more As an Independent Personal Lines agency, we offer choices from a number of companies so we can objectively help determine the best program for your needs. We conduct a thorough analysis of your current situation to offer you options and help you customize coverage that works best for your needs. Whether you're looking for auto, home, or renters insurance or need to insure your boat or personal watercraft, give us a call!

If I could give this office 0 stars I would. Here is the complaint we filed with the Washington…read moreState insurance commissioner's office today: On June 3, 2021, I contacted Ami's office via email requesting that my wedding ring be added to our insurance policy. The ring was added as requested. In August 2023, when we sold our home, our homeowner's policy was mistakenly not canceled by the title company. Upon realizing this oversight in February 2024, we immediately contacted Shayla at Ami's office to request the cancellation of our homeowner's policy and a refund retroactive to August. At no point did we request cancellation of the ring policy, nor were we informed by Shayla or anyone else that canceling the homeowner's policy would also cancel coverage for the ring. In fact, the ring policy was never discussed. One month ago, my wedding ring was lost. When I reached out to Ami's office to file a claim, we were shocked to discover that coverage for the ring had been canceled without our consent or knowledge. Despite our clear communication, Ami's office refused to accept any responsibility for this error or to work with us towards a resolution. Additionally, we are currently constructing a new home. On March 4, 2025, our lender explicitly communicated with Shayla Girdner at Allstate, requesting that our construction policy remain active until the completion and closing of our home. Shayla confirmed receipt of this instruction and agreed not to cancel the policy prematurely. However, we discovered today that our construction policy was canceled on March 10, 2025, and erroneously converted to a homeowner's policy, even though construction remains incomplete and we have not closed. As a result, we now have a home under construction without any insurance coverage. Furthermore, due to the advanced stage of construction, we have been unsuccessful in securing alternative insurance coverage. This series of negligent actions by Ami's office has placed us under severe financial risk and hardship. We request immediate investigation and intervention by your office to resolve this matter promptly and ensure accountability. Thank you for your urgent attention to this issue. *if you value good customer service, it is advised you look elsewhere. Other agents in our area have also had customers coming to them from Ami's office citing complaints for terrible service and looking for a new agent. Allstate customer service was able to remedy Ami's errors, and apologized profusely for her negligence.

I tried to cancel my policies through Ami by emailing her. She directed me to call the AllState…read more1-800# which promptly transferred me to her office. When I told the receptionist that I wanted to terminate my policies, I was told to email Ami. Having already done so, and having been directed to call, I asked to be transferred to her or another agent. I was informed that the person answering calls was working remotely and that this was not possible. After emailing Ami AGAIN she replied that she would process the cancellation after her meeting. I didn't hear back from her so I emailed asking if it had been done, she replied that yes both policies had been cancelled. To my surprise, I awoke this morning to a bill from Allstate saying my policy was increasing due to ending auto pay? After calling Allstate I found out that she had taken auto pay off of my auto policy and had not terminated either my home or auto policies as stated. I was finally able to cancel through All State directly, but it has taken me 2 days to do something as simple as terminate my policy. This is shady business practice and I highly recommend you find someone else to fill your insurance needs. Per Ami's response I did try to call the call center before business hours but opted to wait until she opened to go through her. Please refer to her email (attached photo) stating that my policies would be terminated on 1/1/23. What a way to do business! She is a scam artist!

I absolutely LOVED having Shawn Vorrath as my insurance agent! Only switching because I have to,…read moreotherwise Shawn would have my business for LIFE! This office handles their business so effortlessly that - get this - I never had to go into the office once. Communication is top tier and the office staff are SO FRIENDLY and SO GOOD at what they do! Your search ends here, I promise you'll be hard pressed to find a better insurance agent in Vancouver than Shawn Vorrath State Farm. 5/5!

I have been a State Farm customer for decades and was fortunate to locate Shawn when I moved to…read moreVancouver. Her office wasn't the closest to me, but I had heard good things about her and the recommendations were right on. I found her to be the most knowledgeable and helpful agent in my many years as a customer. She takes the time to know your situation and make practical, cost-saving suggestions. I have moved to Portland recently and she somehow managed to help me avoid a big price increase with the new neighborhood and new address. I don't know how she did it, but I was more than happy to be able to stay with State Farm (I had, at her suggestion, checked quotes from other companies) and especially to keep her as my agent. Shawn has proved to me that she will go the extra mile for her clients, and is genuinely invested in them.

Heidi should teach other agencies what "Customer Service" is about. Not only am I with a reliable…read morecompany, but it's also nice to be in the caring hands of someone that is not driven by commissions but taking care of the customers. What's not to like. Jerry Read

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have a very experienced, professional staff willing to help with any of your insurance needs.

Because im so happy with my state farm rep, i had to post here too:…read more Megan at Aaron Starwalt State Farm has been great to work with. She was able to get our family fully covered at a great rate- now our cars, jewelry, homes, and work trailer/equipment are covered by one office and it feels great! Thank you for getting us the best rates in a professional and timely matter. I've already recommended your services to many other friends and family! Thanks again for being a one stop shop that has helped us manage the risks of everyday day life!

I chose Aaron and his State Farm agency based on a recommendation, and we have had our policies…read morewith State Farm for approximately a year. Unfortunately, based on my personal experience, I would not trust this agency to walk my cat, much less handle my insurance. I wish I could share more details publicly, but because this matter is currently being disputed and reviewed, I am going to limit this review to my own experience and matters that can be documented. I filed a complaint with State Farm corporate regarding the handling of our insurance and my concerns about this agency. The State Farm corporate complaint number is 1915530. In my opinion, the response I received did not adequately address the issues and questions I raised. I have also contacted the Washington State Office of the Insurance Commissioner and asked that the matter be reviewed independently. I am not going to use this review to decide who is legally right or wrong. That is for the appropriate parties and regulatory authorities to determine after reviewing the documentation. What I can say is that, based upon my personal experience, I was extremely dissatisfied with the way my concerns were handled and with the level of communication and respect I received as a customer. If I were choosing an insurance agency today, I would shop elsewhere for an agency that I felt would communicate clearly, answer my questions, and treat me with respect when a problem arose. That is my opinion based solely upon my own experience. State Farm corporate complaint: #1915530

Derek is amazingly helpful. He was able to help me and my family with putting together options to…read moreoptimize our insurance spend for both home and auto in a very short period of time. We will keep letting our friends' circle in this area know about Derek and the Evergreen Insurance and what they can deliver.

Couldn't get a response to a call or email. I was wanting them to be my agent for auto, home, and…read moreboat insurance.

I would like to thank Jerry who helps me more than he knows…read more He takes care of not only my auto insurance he helped me by listening to me and directing me to who could help me out with my homeowners insurance. I appreciate you taking the time to be a ear when I needed someone to listen and care and that is why I will only use State Farm for my home and auto insurance needs. Thankyou for looking out for my family and me. Peace. Shirley Neet

Diana Higgins was so wonderful! She went the extra mile to help me understand my quote. She was…read morepatient, well educated and made the experience painless! Wonderful customer service and would suggest working with her!