My three children see Dr. Casilli. She has been our pediatrician for four years and has always been…read morekind, considerate, and helpful. I appreciate the ability to call their triage nurse when determining whether to schedule a sick visit and being able to speak with an on-call physician on weekends.

We love Dr.Lett. Both kids see her. We've never had any negative experiences with any of the…read moredoctors. Love that they have urgent care available on Saturdays.

Our family has appreciated VIPR (Rivergate Pediatrics) for over 16 years. All three of our children…read morehave benefitted from being under their care. Even the nurses are attentive and the front desk ladies go above and beyond in their assistance. Dr Eidson gets ***** himself, but the entire staff has been outstanding.

Absolutely love this clinic. Best and calm staff. Providers Actually Pay attention to their…read morepatients .Always Helpful. I've been bringing my son to this clinic since he was born .So we're 8 years in. Thanks for all you do for my child and everyone else's. You are appreciated.

My mother has been deceased for 15 months. I'm still getting reminders she is over due for a…read morecheckup. I've asked the office to correct this issue. It's very upsetting to me to get these text messages about my mother. I've been told it's the message service that hasn't updated her records. WELL, perhaps the office would take care of this with their service provider. Terrible service!

I have been a patient of this clinic for 3 years. I went to them in March for sciatica pain. My…read moreregular doctor Reed was unavailable so they put me with their new nurse practitioner. She prescribed a steroid shot. I told her that I had a steroid shot in January and Febuary. She said, no problem, you need another one. I found out later that I should not have a steroid shot but once every three months. Three hours later I had a seizure which put me into UMC hospital in Lebanon (U Might Croak). Upon admission they asked if I had had a flu shot this year. I said no and they asked me if I wanted a new one. Being barely awake I said yes. So I was in the hospital for excessive innocclations and their recommendations were additional innocclations. All-righty then. Needless to say, five weeks after my treatment by Family Medical, I'm really not sure if I'm going to live from this point on. Could I sue them for malpractice? Yes. But I'm sure they have maintained the best legal representation in Nashville. Am I going to pursue it? No. But would I recommend them for a PCP? Hell no. Dr. Reed needs to retire. Dr. McKinney needs to retire. The whole practice needs to retire. They hire front office staff and nurse practitioners based on how cute they are and not if they they graduated above the bottom 10% of their class. Caveat Emptor.

The phlebotomist at this practice should lose their license. They absolutely traumatized my…read moredaughter trying to get her blood. That incompetent woman flossed my daughters arm with a needle at minimum 12 times. My husband and I were in such shock that we didn't stop her and I wish we would have! We left with my daughter hysterical. Any doctors appt since, she is hysterical due to the fear this place gave her. She was a carefree 6 year old prior to this incident. And come to find out it has happened more than once. The doctor was fine enough but shame on them for keeping someone like this on staff. We will not be back.

This is the best Peds office I have ever been to. The providers are amazing with my little one and…read morealways includes her in the visits instead of just asking me the issue. They truly listen to us in depth The whole staff that I have had interactions with has always went above and beyond to make sure the experience is a good one!

How could you call yourself a walk in kids urgent care but turn away my 4 year old daughter in need…read moreof a tetanus shot because she doesn't have other vaccines?? Very disappointing and the opposite of the Oath that a doctor takes. Shame on your office

We absolutely love this place. They are caring and always available. They will call you back…read moreimmediately even if it is in the middle of the night. One side of the building is a walk in clinic!! The office and rooms are entertaining for kids and so pretty. I love the doctors and nurses. This place is awesome and there is a reason they won Best of Wilson County!!

Dr. Neil Kirshner has been my son's pediatrician since birth. He is a kind, compassionate and…read morethorough physician. He doesn't rush through your appointments and takes time to address every concern you may have. I would follow this pediatrician to another practice if he ever choose to leave Children's Clinic East!

Today we saw Dr Shepard and he was such a nice man. He took his time and talked to us thoroughly…read more He genuinely seemed to care about my daughters wellbeing. We have been here before to see Dr Hitch and she was great as well. I'm so glad we found this office!

This is the most horrible place to take your child to.My 6 year old daughter had swollen lymph…read morenodes in her neck. I took her back a few days later after she did not get out of bed for a week and she was not eating. They told me that they tested her for mono, I had no reason not to believe them.The next day I weighed my daughter she had went from 101 pounds to 96.6 pounds in a matter of days. I called the next day crying my eyes out and asked them why they did not weigh her and why is she getting worse and please help her. Instead of trying to figure out what was wrong with her they told me I could not bring her back. I called them two or three times crying and begging them not to kick her out. The last thing she needed was to go to a doctor who knew nothing about what was going on with her. Well after five doctors and a week later I found out she had mono. Kids Kare in Cookeville did not even test her for mono. I know because I looked at Labcorp Patient Portal.Then it all made sense.They kicked my six year old daughter out when she was very sick because they made a mistake and did not want to own up to it.They did not test her for mono and tried to manipulate me into thinking I did something wrong when I called them crying my eyes out asking them why they did not weigh her and why isshe not getting better. They could have just admitted they made a mistake and tried to help her but no they blame me for calling up there crying scared to death about my kid. This is the sorriest doctor office I have ever been to in my life. Dont waste your time taking your child there because if they make a mistake they will try to manipulate you into thinking you did something wrong. Horrible people very unethical. They had the nerve to tell me that kicking her out was best for her because they did not want to admit they made a mistake. I ended up having to take her to five different places and my daughter is so traumatized from this experience that she can not even function at school. Her teacher said she is so worried about her health that all she does is cry and she is suffering from severe anxiety, something she has not had any trouble with until kids kare decided to ruin herlife and traumatize her till she can not even function. I am suing them for medical malpractice and my attorney is pretty confident we will win because I don't have to pay him till its settled in court!

This is the last time I am taking my child here. The first time he was taken, they forgot to give…read morehim all of his vaccinations, then they said we had to bring my son back in. When we brought him back in they said that it had not been long enough and he would have to comeback. Yet they still billed our insurance. The second visit, the three nurse practitioner's diagnosed our son with laryngitis, which turned out he had RSV. At that point the office tells us, "Sorry, he more than likely got it from our office, we have had a lot of kids with RSV here." The doctor then disagreed with the diagnoses and my child was put on a third round of antibiotics. This very last visit, I needed them to fill out a form for our son's dentist. They told my wife they did not need an appointment to bring the paperwork in and they would sign in. My wife gets there and my son stays with me. They tell my wife that my son has to come in for the forms to be signed. Their incompetence may seriously harm a child. I do not recommend them at all.

I figured it was about time I wrote a review. Over the years I have been very, very picky about the…read morephysicians my family and I choose to visit. And, I've found it quite difficult to find the right fit, to be honest. So, early on, I really struggled to find the right physician and group for my kids. And, the fact is, when you choose your child's doctor, you aren't just making that choice - you are choosing the office staff, the physical office space and location, the hours, the other group physicians, etc. We lived in Franklin years ago, when my kids were little. I have plenty of "horror" stories of the various physicians and groups we tried out then. From 2004-2008 we were in Florida, and it was even more difficult there - I never found a physician I was confident in! When moving back to Tennessee, a lot of prayer (yes! prayer) went into my search for a new pediatrician. Dr. Pinkley was the first we saw, and we've never regretted that decision. Fantastic facility (and I've been in some nasty offices!), pleasant and helpful staff, generous office hours, great nurses, and we've had good experiences with the other doctors, the few times we were unable to see Dr. Pinkley. We've used this group for 7 years now, and never looked back. We love Dr. Pinkley!

We see Dr. Whitehead for my baby. He always takes time to answer all of our questions and concerns…read moreand never rushes us out the door. He has young kids and is very knowledgeable on the current science and treatment ideas for kids. He never pushes unnecessary tests or medications and has great recommendations for foods and care for our little girl. The advice line is always really helpful when we call and gives us things to try at home before suggesting we come in. We really enjoy this clinic!

Alicia is rather amazing along with her nurse Kristen. My child had some special issues and we were…read moreguided to the right referrals immediately. Will always be appreciative of this team with Heather at referrals too. Thank you.

We recently switched from a pediatrician in Franklin to Grace Pediatrics in Thompsons Station,…read moremainly because it is closer to our home. We have been blown away by the care that we have received from Grace Pediatrics! I am so happy that we made the switch, not only because it's closer to our home, but because we like it much more! I feel more supported by the staff, where at the other office, I felt like we were just a number to them. I cannot recommend Grace Pediatrics enough!

I had visited here last year for my son for a physical. Rebecca Knight was there doing it for him,…read moreand when it came to checking private areas, she stated whilst looking "oh you're a big boy." Totally unprofessional, do not visit here, do not use them as your pediatrician m.

Ok so I don't want to give this place a good review and have too many people for us to get books…read morewhen we need It. This place took us in and got us taken care of after several years of negative experiences with another provider. I credit this practice with helping to enhance my child's quality of life. They ran new tests and got a correct diagnosis, allowing us to get proper treatment and progress immediately. The folks up front are really pleasant and make this place run efficiently. If I move an hour away I'll probably still make the drive.