Leanna is wonderful! I really can't say enough good things about her. She's knowledgeable, patient,…read morefun to work with, and responsive to texts and emails. Working with Leanna, I had complete confidence that the process would go smoothly and that I was in good hands. We got our dream house for the price we could pay. When we were done, I felt like Leanna was truly happy for us and celebrated this important moment in our lives. She even sent us two big crates of moving boxes. I recommend her 100%

Leanna is a class act, top notch realtor. She handled every part of selling my house with…read moreexpertise and a wealth of knowledge. Leanna's guidance and recommendations were spot on to ensure getting the best price for my house while spending the least amount of money. Leanna has a very responsive and timely communication style. She has a straight forward approach, which is refreshing these days. Her staging and use of Zillow showcase highlighted my home above the others. I received a cash offer for full asking price the same day that my house was listed thanks to Leanna. If you want someone you can trust, who shows up with a smile and does what she says she is going to do, Leanna is the one to call. She is also really funny and has some great social media videos.

TheGOOD rating is for PAST services…read more Their LIFETIME HOME HANDYMAN service has as of now, at least today, NO LONGER AVAILABLE. Don't know who has taken over Coldwell Banker Mountain West, but they aren't willing to honor commitments.

Do your own due diligence. Our realtor was Jake Lucey. He was nice, but we called him when we…read morewanted to look at something and we'd meet at the house. I'm an old lady, I've been through this numerous times, I've never had anyone wait for me to call them, but whatever. We found the house we wanted in May, it had an accepted offer so we went on to look at a couple more then WE found out the offer had fallen through and it was back on the market. We made an offer and it was accepted. From here to closing was a nightmare, but by no fault of Coldwell Banker. My mortgage broker, well that's just a different nightmare. To Coldwell Banker's credit, they handled themselves quite professionally with a mortgage broker who denied responsibility for anything and cussed people out. One of the big selling points for us was, as stated in the ad, "Property is on a dead end street and adjoins vacant land which provides great privacy." I have autoimmune diseases, I need peace and quiet. Unfortunately, they did not tell us that a development for the vacant land had already gone through the public appeals process and had been approved by the city 6 months earlier. 8 months after closing, the construction started up against my back fence, rumbling the entire house. Today, 15 months later, the road is being put through. There's a number of other little things that should have been disclosed, like water spigots that aren't connected to water, electrical outlets in the backyard, RV pad and storage shed don't work, etc., But those are all little things compared to how much rumbling my house has been doing for the past 7 months. Yeah, do your own due diligence if you're working with them. I don't recommend at all.

My wife and I buying a home. Dealing with so many people. Then we met with Jackie. She has such a…read moregreat outlook on life and was funny and sweet. Jackie did such a nice job of talking and keeping us posted on the paperwork status and helped alleviate our concerns. A hug to my wife who is just so overwhelmed with all this. I recommend Jackie and AmeriTitle any day. Very nice people. Jackie is the best. Love her very much.

Run ...run far away from this title company. They are the most unprofessional and unorganized group…read moreI have ever dealt with. You are kept in the dark until literally hours before you are to close and then hit with requirements that they want immediate response to. No matter how on top of things your broker or agent is this will be the nail in the coffin for any real estate transaction. Any other company would be more responsible than the flakes at this location.

HORRIBLE TRAUMATIC EXPERIENCE My amazing father has dementia…read moreand my family is dealing with the many challenges that come with this disease including the loss of his drivers license and the decision that he can no longer care for himself. It was time to sell his home and he would move to a place where meals are provided and other care that he needs is available. Mind you my parents have only purchased 2 homes in their lifetime and still reside in my childhood home. They are not savvy or knowledgeable about anything related to selling a house. I was ultimately referred to the realtor's broker Melina who contacted me about my requests for fliers and/or a QR code and using social media to promote the house and specifically that in the walkable neighborhood of Englewood where my dad's house is located is a great way to inform people about my dad's remodeled and quaint home. I was told that fliers, social media and other suggestions for advertising were NOT within the advertising agreement that my dad signed with my mom present. They are responsible for signing the agreement but they also didn't know that for the agent/broker commission that all they would essentially receive is staging for a tiny 2 bed 1 bath home, pictures of the property and an open house (neighbors by invitation) the open house was self serving as a way to meet new potential clients and let looky Lou's snoop around the house. I was appalled and shocked no hustle, no strategy whatsoever to make this house move quickly. I believe the house had been on the market for not even 2 weeks and when Melina the owner of this company spoke with me she was a NIGHTMARE think Devil Wears Prada Linda Wintour kind of pompous, rude and condescending. I was hurt, felt disrespected and very upset by her actions and how she treated me. It led to a total breakdown in trust and confidence in her and her agent. I'm not sure if she had even the slightest twinge of care about my family and caregivers fatigue from caring for a family member. Selling his house included the dismantling of my dads home, belongings and it's a painful experience for him and our family. Hiring a realtor and a broker is supposed to take the responsibility and stress away from the family turning it over to "professionals" who happily collect commission and that is when we decided this was not a safe or honorable place to place our trust. The worst part is that I informed Melina owner/broker that my dad didn't have a copy of his signed contract nor did my mother. The broker said that it must be in a box from his move....ummm....No. Electronic email is standard for sending a contract. I did speak to Melina/owner-broker again and I was hoping for a chance to move forward and unfortunately I was again met with a communication style that was abrupt, harsh and her goal is about winning and being right instead of seeking to understand and find common ground. On the complete opposite spectrum our agent remained positive, kind, caring and compassionate. I highly recommend her and hope she's able to find a brokerage firm that matches her energy and professionalism. We appreciate her dedication to our family.

If you are even considering buying a home in Salem/Keizer, I need to tell you a story about an…read moreamazing woman and realtor - Melina Tomson. My Mom recently passed away from brain cancer. It was my job to "handle her affairs", one of which was to sell her home. We interviewed several people based on YELP reviews. We chose Melina to sell Mom's home. We had NO IDEA what a good choice we made. She staged the house just beautifully. Within days we got our first offer. But there were problems on the horizon. Essentially, my Mom's home (which looked beautiful) had a fair amount of deferred maintenance. Here's what we faced 1) sunken oil tank, 2) old roof, 3) heater air-conditioning needed to be replaced, 4) water main to the street needed to be replaced, 5) electrical panel needed to be replaced. That, combined with clouds on the title and some other "issues" meant that we had two "failed sales". Through all of this Melina was "as cool as a cucumber". She always had the answers. More than that - she always knew exactly the right person to call in to help. And, since she's worked with all these contractors before, she was able to get them to do the work with the expectation they would get paid at closing. She did all this with a super positive attitude. The house sold in a fairly short period of time considering the challenges. I don't live in the Salem/Keizer area so there is just no way we could have done this without Melina's finesse, knowledge, and hard work. If you are considering buying or selling a home in the Salem/Keizer market, your first move should be to pick up the phone and call Melina. I'm not a huge referral person, but I would take a phone call from anyone that has any questions. Melina is a rock star! Thanks! You are a friend of the family...

I would not recommend using the property management they charg tenants for damages that are…read moreexisting without photo of property before over charging for repairs they charge for painting when painting is supposed to be done between tenants anyways they do everything they can to take tenants deposit if I could give no stars I would

I contacted them to view a property which are the stars I gave because that went ok. I applied and…read moredidnt receive a response. I contacted the office to make sure it was received and the receptionist was very rude and told me everything was on the website (understood) I just anticipated a response of some kind. I did receive one shortly after. When I came to the office to bring my docs and application fee I realized they only take cashiers checks not personal checks but I gave everything else and said I would run and get a cashiers check. I did, when I came back the receptionist pulled out a calculator and said we dont accept applicants who make less than 3x the rent. Aside from the fact that this doesnt account for my bills and whether I can afford it or not-obviously as an adult with 20 years of impeccable rental history Im qualified to determine what I can afford but I also found it unprofessional to do that in front of me, the client, and everyone else in the office waiting to be helped. This couldve been listed in the application, or when I submitted my application before my trips to the office or even on my 2nd trip. I also now see on the website a co-signer can assist, this option wasnt offered to me and I have one! In addition to rental references accounting for the last 13 years of my rental history. They also expect you to list and potentially pay a pet fee for goldfish.

Sonya and Jerry Gleismann were great to work with. They had our house under contract in 2 days and…read morefor close to the list price. They were extremely accommodating with my 85 yr old mother and the fact that we were on the east coast during much of the sale process. I would definitely recommend them

We tried working with a Berkshire agent recently, and it was the least professional real estate…read moreexperience I can remember. We dealt with Berkshire agent Frank Sanford on a $3,600 home rental, while also searching for a home in Lake Oswego in the $4m range. An "uncomfortable experience" in many ways, especially for my wife. Throughout, Mr Sanford was unprepared, and frequently suggested options which demonstrated a lack of ethics and integrity on his part. Not someone I want to do business with, or have represent our family. There's plenty of professional agents in the marketplace, and we'll work with BH managers to identify a more suitable Berkshire representative (or find a new realtor).

Vera Stanley has been my agent for many years, and I can't imagine buying or selling without her…read more My latest purchase was a tough one. Inventory was low, prices were high and interest rates are very high. Vera wrote 5 offers on my behalf, 3 were multiple offer situations, and 4 were accepted. One I terminated before receiving a response. The conditions of the first 3 properties caused us to terminate but lucky number 5 is my beautiful new home. Vera has sold 2 personal homes for me and a rental property. My 2nd home received multiple offers during the Christmas holidays, and she worked tirelessly to negotiate the best offer which we accepted Christmas night. She has the technology, staff and energy to do the hard work that is required to close deals. I highly recommend her regardless of your budget or needs because she works as hard for the first-time buyer as she does for more seasoned folks. When I mentioned to her, I was maybe interested in selling my rental she pulled from a list of previously interested commercial buyers and had an offer waiting for me when I listed. Thank you, Vera, I love my home.

I wouldn't give 1 star if I had a choic…read more DONT WORK WITH HANNAH FOUTS!!! Hannah (who works for HomeSmart Realty) rendered horrible service and did not follow through with her promises. As if packing up a 5 bedroom house and moving from Las, Vegas, NV to Salem, OR isn't stressful enough-- we were given the keys to a home that smelled like dog/urine and was disgustingly dirty. The oven and microwave were absolutely filthy too. When the house was shown to me, I mentioned the smell and I was told the house would be "professionally cleaned" upon arrival and retrieval of the home but that wasn't the case. When I text messaged Hannah pictures and complaint, she had the audacity to recommend I try and use the "self cleaning" option on the stove. To my dismay, the stove that came with the house DOES NOT have this option. This house should have been cleaned, ready for move in and it wasn't! Also, the previous owner left several things, including 2 large trash bins FULL OF GARBAGE. I was told he'd stop by to pick them up and that hasn't happened either. The grass in the yard was up to my knees so it doesn't surprise me that the owner left things this way. Fair warning, DO NOT USE HANNAH FOUTS. I don't recommend her.

Wow, just wow. The Salem Real Estate Group is just a gem of a team here in Salem. Home buying can…read morebe a very daunting process, especially during the first time, but this team made it so much easier. Communication was top-notch from beginning to the end and they were so patient with our endless questions. We moved here from out of state and worked with them mainly remotely due to Covid and it could not have been more stress-free and seamless. The Salem Real Estate Group had our best interest from the beginning and we are so thankful we chose them. Special thanks to Kellie, Katy, and Dewey for helping us find our first home! You are all rockstars!

We sold our home with Salem Real Estate Group. I would be hard pressed to recommend them. It took a…read morevery long time for us to get our home sold. My husband and I had to be very proactive in dropping the price instead of being advised. I would recommend shopping around for a more responsive realtor when selling a high end property.

The purchase and/or sale of a home is one of the biggest financial transaction most of us make in…read moreour lifetime...It can be a very stressful and arduous process that can be very painstaking to say the very least... Hector made this process for my wife and I relatively simple and stress free...He was very professional in the way he guided us through the process. Being that he was raised in the surrounding Salem area, his general knowledge help guide us to specific areas. With his previous work experience in the building industry, he provided us with expert knowledge of materials and craftsmanship, that only a few Realtors would be able to provide. Most importantly, he was very patient with us throughout this Real Estate transaction...he was never pushy and provided the both of us with the necessary information to make sound decisions... With the transaction finalized, my wife & I would definitely recommend Hector for any of your Real Estate transactions in the Central Willamette Valley area... On a whim. we chose Hector because of his humorous John L Scott webpage photo...We now consider him a great friend...

My husband retired and we decided to move to Oregon where our oldest daughter had just moved to…read more Amy recommended her realtor, Hector Garcia whom we decided to work with and are so happy we did! For the following 6 months we were impressed by Hector's knowledge and connections over and over. We were not easy clients being older with all that comes with it! Number one on our list was a single story home with some space. Elbow room plus storage for our 10 Tons of possessions! This we got and more! This was to be our final home, hopefully and Hector in the following months educated us about things we had no idea about, like sewers and water rights. We saw so many houses we lost track of how many but through it all Hector patiently guided us through it! Hector is so knowledgeable about so many things, from windows to roofs! Being local to the area Hector knew people and assisted us getting inspectors, negotiated repairs and even got us a mountain of firewood to get us through the winter in our new home. Throughout the entire process Hector assisted and guided us. Thank you Hector for your excellence and professionalism. We love our forever home and it even has a river running through it!

I contacted Bertolucci Management regarding the state of the landscaping at my retirement community…read morewhere I have resided for 10+years. Initially they were very responsive to my concerns, but after sending pictures of the dying and horribly chopped trees and plants, they no longer responded. The landscaping was ignored for several weeks, then resumed with no improvement. There in ONE employee who is responsible for all of the landscaping in a 300+ retirement community. He has had no training in the proper care of trees, shrubs, roses, rhodedendrons, azaleas, perennials, etc. The arborvitae that borders my building are diseased and dying. It's very unsightly. I can't recommend their services.

Honestly I am not sure how they have such bad reviews. I have been a tenant with Bertolucci for 7…read moreyears (end of this month). I have complained multiple times when bad neighbors have occurred and although they cant just go off my word they have always walked me through the process to make a complaint and get the situation sorted out. I have always heard of places taking FOREVER for maintenance but with everyone of my experiences they get ahold of me within 24 hours and its usually my schedule they are going around. I recently wanted to move and didnt even think twice of applying for another management company or private owner because ive heard horror stories like the ones described in some of these comments but ive NEVER experienced that with Bertolucci management and for that I am grateful. Even now in my new apartment their has been a more difficult situation that I wont go into and up to this point I have had no problem being able to speak to someone about my concerns. Multiple people in the office celebrated with me as we moved into our apartment. I wanted to share my experience because there is always two sides to a story