First time visiting this clinic due to a referral from an emergency room visit. Plenty of parking…read morewhen arrived very early in the morning. The front entrance has a security/ front desk that provided exact location of the clinic because its a big building and I looks like its easy to get lost in there in my opinion. Typical waiting even with an appointment. Clinic looks new, neat and clean. Good customer service from front desk person. Looks like a fast paced busy clinic based on the people in the waiting area. There is a small tv but is off, it would be nice if there is a big tv or multiple tvs so people won't get bored waiting. We were called around 7:20 for a 7:00 appointment. During our brief visit, Dr Kofoed was pleasant, calm, not rushing, showed the photo of the xray and able to explain everything we need to know. I was able to schedule the next follow up appointment and will update the next experience based on that.

Dr. Kofoed is not just a great doctor he is a wonderful person. You're a person and not just a…read morenumber in a chart. Takes time to listen and address your concerns.

My dad had total knee replacements done by Dr. Dennis on both knees, one year apart, and we…read morecouldn't be happier with the results. His recovery went incredibly well both times, and even his doctors and physical therapists were very impressed with how smoothly and quickly he recovered. Dr. Dennis was professional, skilled, and truly gave my dad his quality of life back. We are so grateful for his care and highly recommend him to anyone considering knee replacement surgery!

I went to Dr. Dennis about persistent back pain that was effecting my quality of life. He told me…read moreto "take advil and get a different job." The most useless, cold, unhelpful doctor I have ever talked to.

I didn't see a doctor there but was recommended by NorthBay ER. I had a fractured shoulder. I…read morecalled and was transferred to voice mail. I left a message. Called the next day, same scenario. No return call. Called the ER and they called their office. They told ER there was a problem with my insurance and they would call me later today. Both were lies. I had already called my insurance and was told I would have a higher copay because it was out of network and everything was fine. I did billing and coding for doctors, clinics, and Orthopedic doctors for over 35 years so I know how it works. I finally got a call 2 days later. If I or my employees ran our facilities like this, we would be out of a job. Very bad customer service.

The secretaries of this building and the office are a bunch of incompetent, condescending witches…read more I had a right shoulder injury that broke it and required surgery and I kept calling them to try to get ahold of my doctor I saw. They came back after a 3 minute wait and said "we can't find em" let's. Just switch your Dr. I'm like okay? So They did and he saw me and started the whole process over again which took 2 weeks. He saw me and scheduled surgery. He said "talk to the secretary to get the dr. Note." So I did, I said I needed it asap. They said it would take 1 day to send it through email...it took almost the entire month to get it filled out after calling back 5 TIMES. And each time they gave me a snippy attitude AS IF I WERE IN THE WRONG. In the actual surgery room they asked me if it was my left or right arm. I said right obviously that's where the Injury and sling is. "They told me oh I guess it was an orthopedic secretary who wrote down the wrong information" THEY ALMOST OPERATED ON THE WRONG SHOULDER BECAUSE OF THESE INCOPMATENT SECRETARIES. and yet they have the disrespect of a snotty teenage brat towards the patient who sustained injury to no fault of his own. I definitely dont need to feel like im burdening or angering them by calling in and asking for help. I treat them respectfully and all do is dish out is attitude after several times being PROVEN they are in the wrong.; without fail I might add. Replace these people. They have no idea how to treat desperate patients.

Dr Birkbeck is awesome! The Nursing Staff is awesome!…read more The receptionists service was AWFUL! My experience with the front, the receptionist, was AWFUL. I sat for over 30 min after my scheduled appointment time, I even waited approximately 15 min to ask when I was going to be seen and why a patient that came in after me was being called before me and the receptionist said with a superior tone, "some patients need x rays and there are different doctors" (I literally heard the patient called for the same doctor as me), and then I was told by the nurse "I'm sorry about the wait, you were never checked in". To me that is unacceptable, it wasn't even that busy in the front, why wasn't I checked in by the receptionist? The way the receptionist dealt with me and my situation made me feel like she was looking down on me, like I was stupid or something. I'm very observant and pay attention to things. I had other appointments to get to, I even came in early.

I've seen Dr. Birkbeck twice, one for each wrist roughly a year apart…read more The first experience, I never got a clear answer, even after an MRI and cortisone injection, as to why I was in pain. The second experience I chose Dr. Birkbeck because I thought I was an existing patient since it'd only been a year (turns out, I wasn't. They charged my insurance for a new patient exam...the bill in and of itself is a whole other issue.) I had been in a motorcycle accident on 7/6 and received a diagnosis in the ER for a left wrist fracture. When I showed up 4 days post accident, he took me out of the ER splint, put me in a cock-up wrist brace and sent me on my way for another week. Then he puts it in his records that I agreed to the brace! (I would have much preferred a cast for the stability) He also spent less than 10 minutes with me in the exam room, and I wasn't swollen at this point. I then go back, at this point 10 days post accident, and get follow up x-rays in which he informs me there's been no change...well no kidding duh! I can remove the brace to shower (he told me I could) and it was not stable enough so it was moving! I then explain to him that with my work, the brace wasn't stable enough for me and he says, and I quote "I'm glad you told me. We can switch it up or I can put you in a cast, IF YOU'D LIKE". What is this, patient is the doctor for the day?! So I opt for the cast, and his medical assistant Crystal puts it on way too loosely. I have to come back in two days later for a new cast to be put on! Luckily, this time around, Taylor Luis (his other medical assistant) apologized that I had to come back in and she cut off the loose cast and put me in a new, much more secure, one. Again, this appointment, the doc spent less than 10 minutes with me. I was then told to follow up in 4 weeks. They cut me out of the cast, took x-rays, and put me in the room. The doc comes back and says "your x-rays are looking great and you're healing up nicely. I'm going to put you back in a brace for two to three weeks and then I'd like you to start moving and using your wrist. But I don't need to see you again, unless you feel it necessary, and I don't think you'll need physical therapy". So I say "Oh so I'm healed?" and he says "No, you're healing"...So 5.5 weeks post-fracture, and he sends me on my way, not fully healed, and doesn't need to see me again? Didn't seem right. Especially after yet again another 10 minute appointment. I am now 8.5 weeks post accident, still in a brace because the pain is so bad I almost went back on opioids, and am going to eat the cost to see another doctor for a second opinion. Keep in mind, this was not a compound fracture that required surgery, a simple distal radius fracture. I would have given 0-1 stars if it weren't for his medical assistant, Taylor Luis. She has been extremely pleasant and helpful. When I called for my request for medical records to be sent to another doctor, she was very polite and understanding, not offended that I'm taking my business elsewhere. If I could review just her, I would give her 5 stars.

LOVE LOVE LOVE Dr. Seibert, Dr. Brookes and their staff! I had a work injury in 2018, and it took…read moreMANY hours of attention to my knee to be able to walk. I absolutely could not have done it without them! Thank you for all your encouragement!

Son and Father fixed my broken hip. I thank God for sending me to them both when a fun night turned…read moreinto chaos. We were destined to meet at an appointed day and time. May God continue to bless their hands...

I was injured at work and was sent to this location for physical therapy. I did not have a lot of…read morehope that I was going to get the full use of my hand back, however, after only 6 visits so far, I'm very pleasantly surprised at how amazing my hand feels. Catherine, James and Chris are fantastic!! The facility is very easy to get to, everyone there is very kind and helpful. It's clean and they sanitize everything right after use. I highly recommend the center for your rehabilitation and therapy needs. I'm looking forward to finishing my treatment and can't wait to get back to full duty!!

Coming here on & off for a while now. Both aprents have had multiple physical events requiring…read morerehab. Everyone here is very kind, patient, encouraging & extremely knowledgeable. Thank you to all staff for what you do!

Dr. John Diana is the best of the best. He replaced my right knee 6 years ago and my left knee this…read moreweek. He used the Stryker Triathlon knee parts and the MAKO robot. It is not an easy recovery, but worth it in the end. You only want the best surgeon for this kind of surgery. Infection and failure are a huge issue that you won't need to worry about with Dr. Diana and his wonderful staff.

Dr Diana answered all my questions regarding my bum knee and I feel very comfortable going ahead…read morewith a knee replacement surgery with him. The staff was also helpful and friendly. I did have to wait for awhile but that doesn't bother me.

Dr Franzino reconstructed my ACL and repaired my meniscus on my left leg. I went to see several…read moresurgeons and he was my clear choice. He verbalized the plan and made sure I agreed to it. Other surgeons were not as forthcoming or willing to discuss the surgery. Dr Franzino encouraged my input and shared his own experiences, allowing me to make the decision as to what was best for me. Fast forward several years later and my surgical knee and leg are way stronger than my more dominant side. I have no limitations and no pain. I can squat over twice my body weight with no pain. Dr Franzino is the best and I have recommended him to many friends and no one has been dissatisfied.

I had rotated cuff surgery in 2004from Dr Franzino.He did a outstanding job.I live in Idaho now but…read morehe is the best so far

I was referred to Dr. Huffman by my PCP, Elizabeth Matorana, PA over 5 years ago. I have been…read moreimpressed and happy from my first visit to all my other visits, over the years. Dr. Huffman and his staff, Dawn and Sarah are professional, compassionate and efficient. He listens and spends the time needed during an office visit. Over the years I've had numerous epidural injections and nerve blocks, and Dr. Huffman he was always professional and gentle with every treatment received. Dr. Huffman never rushed me into surgery but always worked with me and took the time to explain the results of all my diagnostic tests. Over the years my spine has deteriorated to a point where surgery is now indicative. The only reason I'm moving forward with the surgery, is that I have complete confidence and trust in Dr. Huffman and his staff. I'm ready to get my quality of life back. Thank you Dr. Huffman, Dawn and Sarah, for the quality of care rendered to date! June B.

Dr Huffman's staff member was very very rude to both me and my primary care doctor's staff. I can't…read morecomment on Dr Huffman since I didn't meet him. His staff member ( I was told there are 2) was so condescending, unprofessional, and nasty to both of us that I decided (with my primary care doctor's blessing), to go to Golden State Ortho in Walnut Creek, which offers a very professional and friendly environment, staff, and physicians. I have been a clinical nurse specialist for a long time and have only been treated like this once before within the same practice/ Napa Valley Ortho/ back in 2019. I was going to give Huffman a try since he is a different type of specialist than the one I saw in 2019. However, even though Walnut Creek is more inconvenient than Napa, I'm very happy with Golden State Ortho. Until doctors start being responsible for their office staff's approach to patients, the patients will be unhappy with the doctor before they even meet her/him, the disrespectful and unprofessional tone being set by the staff. hope Dr Huffman sees this review.

Dr. Elmes is the only reason I healed properly from a pretty bad injury. He was focused and clear…read moreon his treatment, and no nonsense with me about what I needed to do. I appreciated his candidness and forthright approach. I owe the fact that I can walk, relatively pain free and without a permanent limp to Dr. Elmes. Highly recommend to anyone needing a good surgeon & doctor for broken bones.

Doc is excellent. MA very good. But, they will make you sign a form that looks like it came from…read morethe county probation department, agreeing to random drug testing, what you can tell other docs, that you come in and show your pill bottle on demand by them, and other crazy stuff as if you're a criminal. This seems to be due to their paranoia about opiates, but they make you sign it even if no one is going to prescribe you opiates, and before they even know why you are there. Update 1/3/17: I note that NorthBay's PR department has immediately responded to my review, while I am still waiting for medical responses from the medical office from several days ago.