First time visiting this clinic due to a referral from an emergency room visit. Plenty of parking…read morewhen arrived very early in the morning. The front entrance has a security/ front desk that provided exact location of the clinic because its a big building and I looks like its easy to get lost in there in my opinion. Typical waiting even with an appointment. Clinic looks new, neat and clean. Good customer service from front desk person. Looks like a fast paced busy clinic based on the people in the waiting area. There is a small tv but is off, it would be nice if there is a big tv or multiple tvs so people won't get bored waiting. We were called around 7:20 for a 7:00 appointment. During our brief visit, Dr Kofoed was pleasant, calm, not rushing, showed the photo of the xray and able to explain everything we need to know. I was able to schedule the next follow up appointment and will update the next experience based on that.

I saw Dr.Kofoed for evaluation of a lump on my ring finger. He was very thorough, carefully…read moreexplained my options and let me make the decision as to what I wanted to do. He is a very kind and caring man who takes his time and is very clear in his explanations. It was a pleasure to work with him, and I will likely go back to have the finger taken care of if it doesn't clear up. I highly recommend him as a kind of doctor that we're all looking for. His office staff was also very helpful and pleasurable to work with.

My dad had total knee replacements done by Dr. Dennis on both knees, one year apart, and we…read morecouldn't be happier with the results. His recovery went incredibly well both times, and even his doctors and physical therapists were very impressed with how smoothly and quickly he recovered. Dr. Dennis was professional, skilled, and truly gave my dad his quality of life back. We are so grateful for his care and highly recommend him to anyone considering knee replacement surgery!

I went to Dr. Dennis about persistent back pain that was effecting my quality of life. He told me…read moreto "take advil and get a different job." The most useless, cold, unhelpful doctor I have ever talked to.

I didn't see a doctor there but was recommended by NorthBay ER. I had a fractured shoulder. I…read morecalled and was transferred to voice mail. I left a message. Called the next day, same scenario. No return call. Called the ER and they called their office. They told ER there was a problem with my insurance and they would call me later today. Both were lies. I had already called my insurance and was told I would have a higher copay because it was out of network and everything was fine. I did billing and coding for doctors, clinics, and Orthopedic doctors for over 35 years so I know how it works. I finally got a call 2 days later. If I or my employees ran our facilities like this, we would be out of a job. Very bad customer service.

The secretaries of this building and the office are a bunch of incompetent, condescending witches…read more I had a right shoulder injury that broke it and required surgery and I kept calling them to try to get ahold of my doctor I saw. They came back after a 3 minute wait and said "we can't find em" let's. Just switch your Dr. I'm like okay? So They did and he saw me and started the whole process over again which took 2 weeks. He saw me and scheduled surgery. He said "talk to the secretary to get the dr. Note." So I did, I said I needed it asap. They said it would take 1 day to send it through email...it took almost the entire month to get it filled out after calling back 5 TIMES. And each time they gave me a snippy attitude AS IF I WERE IN THE WRONG. In the actual surgery room they asked me if it was my left or right arm. I said right obviously that's where the Injury and sling is. "They told me oh I guess it was an orthopedic secretary who wrote down the wrong information" THEY ALMOST OPERATED ON THE WRONG SHOULDER BECAUSE OF THESE INCOPMATENT SECRETARIES. and yet they have the disrespect of a snotty teenage brat towards the patient who sustained injury to no fault of his own. I definitely dont need to feel like im burdening or angering them by calling in and asking for help. I treat them respectfully and all do is dish out is attitude after several times being PROVEN they are in the wrong.; without fail I might add. Replace these people. They have no idea how to treat desperate patients.

Let me start by saying that Dr Birkbeck is one of the nicest people I have met since moving to the…read moreNorth Bay three years ago. Not only is he a very gifted surgeon and family man but also just a down to earth approachable guy that likes to Mt Bike. I sought out Dr Birkbeck and his team specifically because he specializes in hand and wrist surgery. My experience was absolutely wonderful from the initial consultation to the final follow up appointment. I was also seen by one of the groups PA's Alexis Rockwell and she is amazing as well. It was obvious to me that they care very deeply about how their patents are doing post surgery and I was given ample opportunities and encouraged to ask questions. I had absolutely no discomfort after my surgery and was given adequate pain medication if I should need it post surgically but it was not required. I am not in a big hurry to have surgery again anytime soon but if the need should arise there is no question in my mind that I would chose Dr Birkbeck and his team of dedicated professionals for any orthopedic needs I may require in the future. I would also not hesitate to refer my friends and family to Dr Birkbeck. From the bottom of my heart thank you once again Dr Birkbeck for such outstanding care. P.S. I was back on my Mt Bike five weeks after surgery!!!! Very Respectfully; Dr Philip R Clark DDS FAGD CRTT

Dr Birkbeck is awesome! The Nursing Staff is awesome!…read more The receptionists service was AWFUL! My experience with the front, the receptionist, was AWFUL. I sat for over 30 min after my scheduled appointment time, I even waited approximately 15 min to ask when I was going to be seen and why a patient that came in after me was being called before me and the receptionist said with a superior tone, "some patients need x rays and there are different doctors" (I literally heard the patient called for the same doctor as me), and then I was told by the nurse "I'm sorry about the wait, you were never checked in". To me that is unacceptable, it wasn't even that busy in the front, why wasn't I checked in by the receptionist? The way the receptionist dealt with me and my situation made me feel like she was looking down on me, like I was stupid or something. I'm very observant and pay attention to things. I had other appointments to get to, I even came in early.

LOVE LOVE LOVE Dr. Seibert, Dr. Brookes and their staff! I had a work injury in 2018, and it took…read moreMANY hours of attention to my knee to be able to walk. I absolutely could not have done it without them! Thank you for all your encouragement!

Son and Father fixed my broken hip. I thank God for sending me to them both when a fun night turned…read moreinto chaos. We were destined to meet at an appointed day and time. May God continue to bless their hands...

I was injured at work and was sent to this location for physical therapy. I did not have a lot of…read morehope that I was going to get the full use of my hand back, however, after only 6 visits so far, I'm very pleasantly surprised at how amazing my hand feels. Catherine, James and Chris are fantastic!! The facility is very easy to get to, everyone there is very kind and helpful. It's clean and they sanitize everything right after use. I highly recommend the center for your rehabilitation and therapy needs. I'm looking forward to finishing my treatment and can't wait to get back to full duty!!

Coming here on & off for a while now. Both aprents have had multiple physical events requiring…read morerehab. Everyone here is very kind, patient, encouraging & extremely knowledgeable. Thank you to all staff for what you do!

Dr. John Diana is the best of the best. He replaced my right knee 6 years ago and my left knee this…read moreweek. He used the Stryker Triathlon knee parts and the MAKO robot. It is not an easy recovery, but worth it in the end. You only want the best surgeon for this kind of surgery. Infection and failure are a huge issue that you won't need to worry about with Dr. Diana and his wonderful staff.

Dr Diana answered all my questions regarding my bum knee and I feel very comfortable going ahead…read morewith a knee replacement surgery with him. The staff was also helpful and friendly. I did have to wait for awhile but that doesn't bother me.

I had rotated cuff surgery in 2004from Dr Franzino.He did a outstanding job.I live in Idaho now but…read morehe is the best so far

I was originally booked for my initial appointment, same day i booked i got a text stating i would…read moreneed to reschedule as the dr was unavailable, ok booked for the following week. The nignt before I got a text message stating my appointment was cancelled and rescheduled to today, july 13th. I did my paperwork prior to arrival as well as brought my imaging disk from my MRI with me as well as my 11 year old daughter .... we are sitting in the reception area for no longer then 3 minutes when i hear one of the 3 ladies behind the desk casually say 'retard' in her conversation with the other employees. Uhh what? 2 seconds later she says 'shit' so i stand up look at them and say uhh hello? Language as i point to my daughter. The one speaking doesnt look at me, her coworker begins to 'whisper' and tells her to 'shut up, that lady is mad, she heard you theres a kid here' Woman with the professionalism of a potato makes eye contact with me, laughs it off and they continue to whisper. I get into the waiting room and there is a bunch of confusion surrounding my MRI results. 25 minutes later one of the women comes in tell me because they would have to get medical consent from my attorney to get my records released to them the doctor said to cancel my visit and i would have to come back another day. This was my 3rd attempt at actually being able to have my appointment, i completed everything they asked me to do in preparation for my appointment but on thier end they waited until im sitting in the office to figure out what they needed on thier end. And because they would need to reach out to my attorney they couldnt be bothered. Absolutely unprofessional from start to finish. The doctor couldnt be bothered to come in to the room himself to speak to me directly after a mistake on thier end and absolutely wasting my time. If i could give less stars i would. Please note this is at his Oakland, CA practice. 7677 oakport drive

I was referred to Dr. Huffman by my PCP, Elizabeth Matorana, PA over 5 years ago. I have been…read moreimpressed and happy from my first visit to all my other visits, over the years. Dr. Huffman and his staff, Dawn and Sarah are professional, compassionate and efficient. He listens and spends the time needed during an office visit. Over the years I've had numerous epidural injections and nerve blocks, and Dr. Huffman he was always professional and gentle with every treatment received. Dr. Huffman never rushed me into surgery but always worked with me and took the time to explain the results of all my diagnostic tests. Over the years my spine has deteriorated to a point where surgery is now indicative. The only reason I'm moving forward with the surgery, is that I have complete confidence and trust in Dr. Huffman and his staff. I'm ready to get my quality of life back. Thank you Dr. Huffman, Dawn and Sarah, for the quality of care rendered to date! June B.

Dr Huffman's staff member was very very rude to both me and my primary care doctor's staff. I can't…read morecomment on Dr Huffman since I didn't meet him. His staff member ( I was told there are 2) was so condescending, unprofessional, and nasty to both of us that I decided (with my primary care doctor's blessing), to go to Golden State Ortho in Walnut Creek, which offers a very professional and friendly environment, staff, and physicians. I have been a clinical nurse specialist for a long time and have only been treated like this once before within the same practice/ Napa Valley Ortho/ back in 2019. I was going to give Huffman a try since he is a different type of specialist than the one I saw in 2019. However, even though Walnut Creek is more inconvenient than Napa, I'm very happy with Golden State Ortho. Until doctors start being responsible for their office staff's approach to patients, the patients will be unhappy with the doctor before they even meet her/him, the disrespectful and unprofessional tone being set by the staff. hope Dr Huffman sees this review.

Dr. Elmes is the only reason I healed properly from a pretty bad injury. He was focused and clear…read moreon his treatment, and no nonsense with me about what I needed to do. I appreciated his candidness and forthright approach. I owe the fact that I can walk, relatively pain free and without a permanent limp to Dr. Elmes. Highly recommend to anyone needing a good surgeon & doctor for broken bones.

Doc is excellent. MA very good. But, they will make you sign a form that looks like it came from…read morethe county probation department, agreeing to random drug testing, what you can tell other docs, that you come in and show your pill bottle on demand by them, and other crazy stuff as if you're a criminal. This seems to be due to their paranoia about opiates, but they make you sign it even if no one is going to prescribe you opiates, and before they even know why you are there. Update 1/3/17: I note that NorthBay's PR department has immediately responded to my review, while I am still waiting for medical responses from the medical office from several days ago.