If you're considering purchasing homeowners insurance from Liberty Mutual/Safeco, I strongly…read morerecommend looking elsewhere. In my experience with one if there third-party claims representative, ALL-Cat my claim was denied at first without any inspection of the property. I was also informed in writing that I had made "threats" during prior communications, with the Adjuster something I completely dispute. After that allegation, all communication was restricted to email only, making it difficult to resolve the situation fairly. The overall process felt one-sided and unprofessional.

Every time we have a glass claim, we are told we need to download an app and take pictures of a…read morechip in the windshield! Until I do this, I am told I cannot set a scheduled time to get the damage repaired! Of course, now the starburst in the windshield has the potential to turn into a crack that requires the windshield to be replaced. Meanwhile, I don't receive the required "text," and I am told to call 800-561-0198 to have it resent, only to discover they are closed in the afternoon! Safeco's process and communication for getting a simple glass claim and repair completed are appalling and pathetic! It would seem that after using Safeco for over 30 years and paying them over $5400 a year for insurance, they would provide better service. As their service continues to decline, it appears we need to find another insurance company. Obviously, we do not matter to this company, and after getting the runaround from their phone representatives, they have no interest in us as customers.

I really was reakkyt impressed that Mai persevered to get the quote to me when the email did not…read moreShe has very interesting options that may also save many with unfamiliar companies. I abided by the decision for the client, but recommend her nonetheless.

From the owner: Evergreen New Life Agency is more than just an average Insurance Agency. We want to take the burden…read morefirmly off our clients’ shoulders by providing the best coverages available that we can offer. We believes that listening and to truly understand our clients' needs is the best way to protect them in a long run. Honesty and transparencies are our mottos. As a one-stop Insurance Agency with years of experience managing a wide-range of risk and exposures, we have the skills to ensure our clients receive exceptional coverage. To keep your loved ones safe and to protect your assets, contact us to find out how we can help. Our team of experts is waiting to hear from you.

I read all of these posts about low risk, bait and switch, etc. I have to tell you these guys are…read morethe best of the heap if you are a safe, low risk driver. I've had a few comp claims with them and their experience is fantastic. I recommend these folks every time I can and have personally brought friends and family to Pemco. Give them a shot.

After 25 years as a loyal customer with PEMCO Insurance, I was recently informed that my auto…read morepolicy will not be renewed. This decision was based on two incidents involving a driver on my policy within the past year--one at-fault accident and one not-at-fault accident. What's most concerning is not just the outcome, but the process: * The not-at-fault accident appears to have been weighed equally * There was no meaningful opportunity for appeal or discussion * I was told the decision is final, despite over two decades of continuous business I understand that insurers must manage risk. However, it's disappointing to see long-term customer relationships seemingly carry no weight in these decisions. I've filed a formal complaint with the Washington State Office of the Insurance Commissioner to better understand how this decision aligns with regulatory standards. Sharing this experience in the interest of transparency and to ask a broader question: Is this the level of consideration customers should expect after 25 years of loyalty? If others have had similar experiences or insights, I'd be interested in hearing them.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

When it comes to customer service, Neil and his team are second to none. Whether it's answering…read morebasic questions about coverage or responding during critical moments, their support has always been prompt, reliable, and genuinely customer-focused.

Neil and his staff are Superior! Knowledgeable, so very experienced, wise and kind. I trust them…read moreand know you will, too. Neil helped us choose the right insurance for our home, rentals and autos. State Farm is the company we have been with for over 40 years and Neil is the best agent we have ever had.

I needed home insurance along with earthquake... OMG.... This San Diego office with a Seattle…read more address is a waste of time. I had a three week window to find an insurance before the other policy expired... Dusty? Could not return a phone call 3 TIMES!!!! Good lick to a business with POOR customer service!

Wish everyone worked like they do! We've been with BIG since…read moreour Belltown apartment renters insurance, and grown into homeowners and cars... always getting friendly and efficient service and I can say with confidence that I feel fully assured as well as insured with Fernando an email away.

I am Meiping Li . I am so appreciated with Kim 's quality service . I will recommend her to my…read morefriends.

Great insurance agent!!!! It's so hard to find responsible agents these days, esp after they sell…read moreyou a policy, customer service is nearly none, but it's completely opposite here at Safeinsur. Every time I need a document or have a question regarding my insurance policy, they always answer me promptly, and go extra miles to help me out. I feel like I am always taken care of with them. The price is also very compatible.

In a world filled with bots and service reps who read through an algorithm whether it applies or…read morenot, working with Libby has been wonderful. The insurance company itself has been challenged to follow straightforward instructions, but Libby has been my tireless and sympathetic advocate. I'm going to explore switching all of my insurance needs to this agency.

Great customer service and was able to save our HOA a lot of money. Went through our HOA documents…read morein detail to make sure the policy was the right fit.

This is a review surrounding the quote process, as I ultimately didn't go with Spangler but had a…read moregreat experience. I called for a quote and spoke with Cathy, who was very friendly and engaged. Out of all the insurance agents I spoke with, Cathy asked the most relevant questions and seemed to truly care to try and get us the best rates. She also genuinely seemed happy for our new first home. Cathy got back to me with quotes within a few hours. They were great quotes. Ultimately it didn't work for us as we went with our father-in-law's agent, but the rates were very competitive and the experience overall was great. I can tell this is a quality firm.

Our daughter recently moved from Pennsylvania to Washington state, and we were looking for some…read morequality, caring, personal service in an insurance agent. We really lucked out in finding Spangler Insurance! Both Tom and Cathy were extremely helpful, very prompt in responses, and very willing to answer questions. They seemed to completely understand that a move is no easy matter and that we had lots of questions. But no worries ... Tom and Cathy took a confusing situation for us (a move to another state) and made the insurance part of that a simple matter. I would highly recommend Spangler Insurance! If you are looking for personal attention and a concern for customer satisfaction, you will find it here.

After being a customer with them for 10+ years, I've finally decided to write a review. I have yet…read moreto meet, see or hear from Mr. Amacher myself after many visits in their office or by telephone. Many customers stay because we don't bother switching like myself but after Mr. Amacher has collected my tens of thousands of dollars over 10 years, I don't think it's too much to actually get my insurance card in a timely manner. You only need to mail it out twice a year! To make it worse, my husband called last month and spoke to someone, again, to remind them they forgot to mail us our cards. Do you think we have our cards yet???? The physical card expired on 5/13/17 so we had to get on our computer and print a copy. How difficult is it to treat your customers like we matter? We moved out of Seattle years ago and will soon be looking for a new agent because this office is beyond incompetent and lazy. I am sick of calling and reminding them to do their basic job each year. Yes, I am frustrated and I have many good reasons why. Shame on me for staying this long. I will soon take my loyal business elsewhere.

WOW, just wow! Customer service is alive and well ! Elliott returns calls , is knowledgeable,…read morerespectful and so helpful! This company is 5 star !