These guys know their stuff. They are helpful if you have a question and reliable if you have a repair.

* Unwelcoming atmosphere. * Needed help finding one item and the employee I asked was rude and not helpful. * Won't ever be back because of the terrible customer service. read more

We've lived here in West Covina for over 40 years, our family has always used Johny's pool services for: repairs, parts, equipment replacement, and pool supplies. Their services were always professional, courteous and knowledgeable, impeccable, especially dealing with Al, something has terribly changed in the last year. I'm finding that the customer service reponse has gone down the toilet!! They scheduled a service guy to service our pool last Friday, a service guy was sent out to service two leaks. Apparently wrong info was given to this guy. Says he was here to pull my pool motor out, wrong info was given to him. he tells me he has to go back to shop, because he didn't come with correct tools to take care of leaks, OK, I understood. I called back later and asked when could they reschedule the service, they couldn't because they were really busy, understood, they would call me back and reschedule, they never did, I called again, and they said they apologize for the inconvenience and would send someone out the following week Friday, they never did. I again called, asking where was the service guy? This was at 1:30 pm. He tells me that his service guy called off, and he planned on coming over himself, however he was too busy!! At this point, I am upset and asked why he didn't call us earlier? Again he apologized. This unacceptable business practice got old. We canceled service. Needless to say, we will not be using their services again. Just curious, are there any others who have experienced the changes of this once quality pool service business?? Please share.... Sign, Very disappointed read more

I have been using their pool clean service for a year. About 10 days ago, I scheduled a pool leak inspection with them. I took time off work to be home for the appointment. On the day of the inspection Mike (appears to be the head of the repairing team) called to say the technician was sick and could not come. While things happen, there was no apology -- only that he didn't want to "waste my time," even though my whole day had already been disrupted. In addition, I don't understand why the inspection/repair team could not perform the promised service simply because one technician was unavailable. This is not a one-person company, and you would expect reasonable backup arrangements in place. Last-minute cancellation with no apology shows little respect for a customer's time. I hope the company will respond and demonstrate accountability by offering a prompt, reliable rescheduled appointment and appropriate consideration for the inconvenience. I would like to see how they make this right. read more

Do NOT give them your business!! Every employee starting with the owner are extremely rude every single time you go in there , they all have a bad attitude. They have no good customer service.... They never greet you with kindness or respect. Plus, they are expensive. I called and spoke to the owner about their rude behavior towards customers and to my surprise the owner was the most disrespectful. No wonder all the workers are rude. We work hard for our money and I will no longer pay for an item or service at a company were they treat you like crap. Johnny's pool service in Covina on Barranca sucks!!!! read more

Had to call here for a hose for . Servoce rep was great and knowledgeable. I highly recommend coming here if tou do pool commercial.

Johnny's pools is phenomenal! There customer service is amazing! I have had some problems with my pool and they have helped me so much! No matter the questions that have been there fir me. They don't try to sell me products just good advice and helpful hints. I'm at a loss for words to describe this business and all the employees are GREAT! If you havexa pool this is the place for you, also their prices are more than reasonable! Thank you guys so much!​ read more

They know their stuff. We have a vinyl pool. We've been using them for years and they always get it right. Only drawback is they didn't show up twice for the scheduled appointment time. Otherwise, solid service and knowledgeable with all things pool related. read more

Lazy nosy employees, they assumed I was dumb deaf and blind dont go there at all.. and rude on the phone

MAJOR RIP OFF! My husband was charged $199 for a part that is readily available on Amazon and multiple online sites for $60 or less. We could understand if Johnny's doubled the cost of the part, but 3-4 x's is beyond ridiculous. So much for supporting local businesses. This is why so many stores are going out of business. read more

This store has been my go to for regular supplies for years but now that I'm having issues with my pool's chemical balance, I find the staff to be useless and not helpful. This weekend the staff was only interested in watching the football game and didn't make any attempts to help me or answer questions. They won't be getting my business ever again read more

I'm tired of going in there everytime and hearing nothing but the two bosses in the back yelling and swearing at each other and their employees. Give me and instant migraine when all I need is help on my pool! read more

We come here for chlorine and whatever else we may need for the pool. The guys here help you out they test your water for you if you need some advice on how to service the pool. Trouble shoot... They also carry parts here if you need to fix your pool cleaner or chef he out your filters. They offer pool service. read more

They are not a very friendly group of people. Hard to do business with. Their communication with their customers is terrible. Most people that do work for you will tell you what they did and how to get things back on track from the customer end. Not these guys. They come in and according to them fix the problem, and that's it till you call them back with the same problem. And of course they charge you every time. And they don't teach their weekly pool guys the same routine. We've had 5 different guys who all did different things, not very well read more

I've been there a couple times in the last few months since I served my pool they have one young lady they sold me items that did not need. She told me I needed to balance my pool with the chemicals so I purchased additional chemicals including pool softener bag . She said I would be needing pool softener. As I returned to the store to verify how much pool stuff do I need to add to the pool a different young man just at the water and said I need to know chemical or softener. I was in great condition. Today I stopped by again she immediately asked me how my pool look I told her excellent she didn't started to try to have a conversation with me about selling me additional chemicals and I told her I did not want to even start a conversation since I still have a brand new bag of chemicals she told me I did not need. I've been dealing with the store for years. I think this new employees are hiring are all about sales. I would not recommend doing business with this store as long as these employees are hired there. read more

We had our pool filter replaced. Johnnys prices were fair and they made scheduling easy. Mike was here on time and did a great job. Well versed and knowledgeable in answering our questions. They've been the neighborhood Go-To for decades! Win Win! read more

After the fires and wind our pool was filled with debris. Mark came and cleaned the pool and it is now crystal clear. Can't say enough good things about Mark and Johnny's service. read more

We have been with another local service for the past 4 years. We left due to high cost and poor service. When I was in search of a new service, I contacted Johnny's. Over the phone I was told what was included in the service. I mentioned that with our former sevice, I would have to constantly still scrub my pool sides, empty my leaf baskets myself and sometimes even add my own tablets. I was assured that would not be the case with Johnny's. We started with a filter cleaning, some chemicals, and normal weekly service. I have caught the service tech on my camera and he is very thorough. Our pool has never looked better. We are thankful to have changed to their service! read more

Johnny and his team recently did a remodel on our pool and was able to complete it in only 2.5 weeks time. He was highly responsive and cleaned up each day. The final product has been amazing as well. read more

On Monday June 29, 2020, Michael (the FRAUDULENT "Service" guy) charged my Dad $95 to look at his spa and 1) Determine the issue(s) of why his spa wasn't working correctly and 2) Provide an estimation of parts and costs to fix his spa. As the attached photo states, Michael told my Dad that an estimation would follow and that he would contact my Dad within a couple of days to provide an estimation and finalize the ordering of parts to begin the fix. I am EXTREMELY disappointed to report that Michael and his HORRIBLE lack of intent to follow-up with my Dad did not hold his word. My Dad ultimately had to contact Michael himself, after giving him the benefit of doubt that Michael would value professionalism and exhibit good customer service by upholding his promise to call my Dad within the week. Yes, Michael went an ENTIRE WEEK without calling my Dad after his initial appt. This is absolute fraud as we all know it to be because what service personnel would NOT follow-up with their customer to make more money by getting the actual job done?? Anyway, my Dad contacted Michael's office a week after he came out to my Dad's house and of course the person he spoke to via phone told my Dad that Michael was not in the office for the day and that he was out on a job, but would contact my Dad the following day. Once again, Michael did not contact my Dad and my Dad ended up calling him AGAIN. A few days later, my Dad FINALLY got ahold of Michael and Michael told my Dad it would cost a total of $825 to provide a new power board and sensors for the heater on his spa. My Dad said fine, let's move forward with ordering the parts and getting the job done. Michael said it would take a week to get the parts and that he would contact my Dad as soon as he received them and finish the job. OF COURSE it's September now and my Dad has yet to hear from Michael or anyone else from this company. I will make it appoint and my responsibility to leave negative reviews on all forums until this issue is resolved and my Dad is refunded his $95. This is completely bogus and I will inform people NOT to use this company. Horrible customer service and lying staff is no way to lead a company. If you cannot efficiently execute a job, own up to it with an apology and refund the money to the customer you lied to, don't just ignore the customer and expect it to go away, that is extremely unprofessional. I will stop leaving negative reviews on all forums until your company refunds my Dad his $95. This really sucks, I have never in my life given a company 1 Star so for me to leave this review speaks volumes!!! read more

Johnny's Pool & Spa Service - Pool & Hot Tub Service Near Me - Covina, California

Wish I could leave no stars!!!! My mother had work on her pool with the piping and they had to come out twice in less than a year and now the pipes are leaking again! Do not use this company read more

I had service from Johnny's Pool in the past for pool equipment problems and was satisfied with the service. They are experienced and knowledgeable on various brands and types of equipment. Costs was reasonable. I would call again for service and recommend giving them for pool equipment problems. read more

Johnny's pool always cleans my pool filter. They are quick, always calls before they are coming out. They will bring with them any product you order. Their prices have increase but what hasn't. Their technicians are knowledgeable and fast. Would recommend them for all you pool servicing needs read more

Probably the rudest staff I ever met! Never I Have I ever been spoken to in such disrespect. I'm amazed when I went in I saw awards.... Like how in the world did they get those? Did they get those for being rude? I tried to ask questions about pool supplies because I'm a first time pool owner and they did not want to help me at all. The looked at me like I was supposed to know like i was supposed to be a pool professional over night. I rather drive all the way to Leslie's pool then to ever go back. read more

AVOID THIS PLACE AT ALL COSTS..Terrible customer service.. I can't believe how rude they are.. it's not my job to know about pools ITS YOURS!! yet you treat people like morons because we have questions! Like wtf.. this was my second time coming here, cuz I thought the first time the guy was just having a bad day, I now know that's NOT true, your all a bunch of A holes who think your so special because you know about pools! Woopty freaking Doo! I will tell everyone I know to avoid this place!! read more

I would have give 0 star if Yelp allows me to. Contacted the guy Johnny and he came without mask yet we reminded him nicely. Very rude response to our questions and feel like I am idiot to him. Agreed with other Yelp feedback that front desk is not professional and rude. Called them for service enquiry and they put me on hold for 3 minutes. Then come back and asked me "what can I help you" again. Can't only say goodbye to them and for sure doesn't recommend their service. read more

Called these guys out to fix my pool pump and they couldn't come for a week. Waited for them and the guy shows up 2 hrs late , doesn't know how to fix the pump so FaceTimes another guy who says he will check a few things and call back. Finally after 2 calls to the store he calls back and says he will come out the next Monday. He never shows. I call the shop and they say they have to check with him, no one calls back. I called another pool service they came out right away and fixed it. Terrible service and no follow through . read more

I used this business after my old pool supply business closed, I bought a new pump motor from them, then after 5 years the bearing started making noise. I took it to them and they rebuilt it for $100 dollars. This was about 7 years ago, the bearings started to go bad again 9/2022. I called them on a Saturday to see if they could fix it, their first response was, is not worth fixing, better to replace it. When I mentioned that they had rebuilt it for me before, they said what's wrong, the bearings are making noise. They said; bring it in we'll take a look, but no promises. I dropped off around 9am, they said they would call me. Around 1pm I decided to give them a call since they didn't reach out to me. They said they couldn't fix it and that I needed to buy a new one. I said I'll pick it up, and think about buying a new one. Since they were pushing a new one from the beginning, I felt like they didn't even try. I brought the motor home, ordered the bearings on Amazon after taking the motor apart. Only cost me $20 for the bearings. These guys are price gouging like everyone else. We'll never buy a thing from them again. read more

Johnny's Pool & Spa Service - My pump motor rebuilt by me. - Pool & Hot Tub Service Near Me - Covina, California

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Amazingly well stocked with quality goods. They have everything, with knowledgeable people to help you solve your problems.

Terrible customer service skills on the phone very grumpy man it looks like you don't want a customer at your shop, I don't even have to express anymore you have a lot of bad reviews, I hope you have a good day sir read more

My Uncle is in pool service so I call him anytime I have an issue with my pool. He came and suggested I may have a leak and highly recommended Johnnys Pool Service to confirm my leak and to do repair. So I called and Johnnys came out and confirmed the leak to its exact location and gave me an estimate for the repair (which was quite fair for the work) so I set up my next appointment. Today their guy Albert came and cut the concrete and then he had me come out and showed me the break in the pipes and other damage around it caused by the leak before he removed anything else. He gave me He then completed all the leak repairs & installed the new skimmer, as well as let me know he can take care of couple other issues he noticed I was having (that I thought we'd do ourselves later) but the fees for the additional repairs were so reasonable i was able to have him take care of everything!! I did think that I'd have to have someone come and re-pour the concrete he had to cut for the repairs but when I went out there To see the finished work, I saw concrete was poured as well!! He just left and I can already see the difference in how well everything is now running!! Thanks Albert! Johnnys Pool Service provided great service, very reasonable fees, great communication! I would definitely use them again and highly recommend. read more

Johnny's Pool & Spa Service - Had to cut about 17"x17" of concrete to do repair. Thought I'd have to repour concrete. Grateful it was included in repair. - Pool & Hot Tub Service Near Me - Covina, California

When I need pool Supplies & Equipment Johnnys is the Best, it's out of my way but will plan to go here first & recommend to others. Very Friendly & helpful, best prices around read more

People at the front desks are rude and don't want to be bothered. Crazy this place is in business with service like that.

Johnny & his son did some pool equipment replacement for us when our pump & filter went bad. Got us up and running same day! He also came back out and replaced a burnt out light bulb that had a stripped screw - charged us $200 which I believe was a very fair price. Thanks JP&S! read more

We called to get information on service costs for maintenance for our pool . He made us feel like we were bothering him by asking questions , very short on answers and extremely rude. Please do yourselves a favor and try another business for your pool needs! read more

Wow. Called to ask a question and got the rudest person available. "Whatever" isn't a professional response when a customer answers their question. Yeah, I went elsewhere because you were closed when I needed the part. Thanks anyway. read more

Stay away. They made an appointment to come over. Didnt show, didnt call. Then let me know it didnt work for them , when I called them

I am glad I found this place. Only pool supply place to carry the things I need for my above ground pool. From adapters, water testing and filters. Reasonably priced and best of all no waiting for shipping just grab and go locally. read more

Johnny's Pool & Spa Service - Pool & Hot Tub Service Near Me - Covina, California

The old man (I assume owner) couldn't be more unhappy to be getting my business. Maybe he's just gruff naturally, but saw him giving another customer a rough time after he'd done the same to me. Cheer up dude, life ain't THAT bad. I only bought the part I'd come for because Leslie's didn't have it in stock. Won't be coming back read more

Bad costumer service for sure. Just went in for a new bulb for my pool light , thought I would help out local businesses during this pandemic. You would think they would treat you better but they don't. Bad attitude and the whole feeling you get from them that your bothering them. Asked for a new bulb and inquired about using a LED vs a conventional bulb and asked if they had a specialty lights (bulbs that turn different colors) all I got is " we don't have any of that stuff if you want a bulb let me know". How about offering to order one for me I was there to support local businesses. I could have bought what I needed from Amazon but well I was supporting local businesses. I bit my tongue and just bought the bulb they had but not after hearing him sigh when he asked me how many Watts would I need I showed him the old bulb I had brought with me and said I don't know but here is the old bulb he looked at it in discuss and turned to his co worker and asked him if he knew how many watts the old bulb was......lazy and unmotivated. I will never go back for any of my pool needs just based off of how they treated me. STAY AWAY FROM THIS Business and go to Leslies a bit pricey but at least your being treated like a human. read more