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    Jim's Pool & Spa Supply

    3.4 (19 reviews)
    Closed 12:00 pm - 5:00 PM
    Updated 2 months ago

    Services - Jim's Pool & Spa Supply

    Pool maintenance

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    Photo of Ray G.
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    2 months ago

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    1 year ago

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    10 months ago

    Just called in to ask a question before I could even respond to his answer he hung up on me what a terrible way to do business

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    11 months ago

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    1 year ago

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    10 months ago

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    3 years ago

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    3 years ago

    This place has lots of parts for your pool. His chlorine is of great quality. Is my go to place to purchase it.

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    7 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    11 years ago

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    10 years ago

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    12 years ago

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    12 years ago

    Would not go anywhere else for pool supplies. Owner is very knowledgeable and has all the supplies you could ever need.

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    Review Highlights - Jim's Pool & Spa Supply

    He is my go to person whenever I have questions or issues with my pool.

    Mentioned in 4 reviews

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    Leslie's Pool Supplies Pro

    Leslie's Pool Supplies Pro

    3.5
    (38 reviews)
    $$$

    Rene was awesome in getting my pool filter running, in a…read moreshort amount of time. He worked so hard to get the job done. Thank you so much Leslie pools for Rene.

    If I could give it negative stars I would. You can thank Antonio for that - a condescending, rude,…read moremean, waste of an employee at this location. I have been trying to bring my pool back on track after I had an algae issue and he refused to test my water quality 2 days in a row. I tested my pool water there the day before and the chlorine level was very low. After adding 2 gallons of 12.5% chlorine and some muriatic acid, I wanted to get the water chlorine level tested again the next day and he refused to test. As a very busy physician, I rushed to my house on my lunch break to grab a sample of pool water to take to him to test before going back to the office and after all that he declined to test. He made a few rude comments about me being a doctor and what I would do/not do for a patient in a similar situation (completely irrelevant analogy and comparison). He told me there was no need to retest and I just needed to go and add more chlorine to the pool. I left that location very frustrated and rushed to the Rowland Heights location on Colima, where the gal was extremely helpful. She retested the water and told me to definitely NOT add more chlorine. At that time the pool chlorine level was high at 11 (which was okay, since I had to overshoot to kill the algae). She even told me to come back in 3 days after making a few more chemical adjustments to the pool to retest for free. I rarely take the time to write reviews (especially negative ones), but I definitely would warn everyone AGAINST going to the La Puente location and asking Antonio for help.

    Custom Spas Direct

    Custom Spas Direct

    4.8
    (49 reviews)

    We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

    During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

    Hot Tub and Swim Spa Outlet

    Hot Tub and Swim Spa Outlet

    3.7
    (56 reviews)

    Hello Benjamin-…read more This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot

    We paid in full for a hot tub and were promised on the contract that they would remove the old hot…read moretub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount.

    Pool Icons

    Pool Icons

    4.5
    (110 reviews)

    Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

    not sure how they received all 5 star reviews with the experience i had. christian managed my…read moreproject (building a pool and hardscaping my backyard). this 3 month project ended up taking 7 months. christian was barely ever on-site to oversee his workers. things were rarely done correctly the first time around and a large amount of mistakes were eventually fixed once i pointed them out. 1) the original dig for the pool was not done in the correct area of the backyard and not according to plans 2) tile was placed in incorrect directions around spa which had to be removed and redone 3) trash was left for months on end in my front yard 4) $25K retaining wall originally built to 40 ft instead of 50 ft as it was clearly written in the plans 5) the slope behind my retaining wall was not to code 6) nail heads poking thru and showing thru artificial turf 7) they had to break down a wall to get their cat into the backyard and it took almost the length of the entire project for them to obtain the correct stone vaneer to rebuild the wall to its original state 8) the pool startup included was horrible - the pool should have been brushed daily and chemicals tested frequently and none of this was done by his pool startup guy, Angel 9) water was not flowing smoothly from one of the sheer decents so his workers came out and instead of fixing it, made tons of scratches over the tile. The workers were just very sloppy and did not seem to take pride in any of the work being done. And lastly, the fireplace key to turn on/off the fireplace fell off shortly after the project ended. i contacted christian about this in april and though he kept saying he would send someone out to fix it, it is now june and he does not return phone calls or texts. Though I am happy for the most part with the finished product, it should not have been this much of a headache with these many mistakes for a project that cost over $175,000.

    Jim's Pool & Spa Supply - hottubandpool - Updated June 2026

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