Been going to them for years with all my family vehicles. Honest, fair, timely and good…read morecommunication on all levels. Very good rates and won't charge you if you don't need the work.

Tony Andrew's and crew are fantastic getting my jeep repaired. They have repaired my sensors and…read morefront end suspension. A great job replacing my Tim's unit. The quality of work is also great. I went in for an oil change and they went the extra mile leveling off the other fluids. Highly recommended. Their prices are surprisingly low with the quality one gets. They keep my 2014 jeep wrangler at 210k on the road safely.

Quick service. Honest. Efficient. Malik was knowledgeable and helpful, highly recommend!read more

Very slow service. Oil spilled on the engine. Smoke pouring out from under the hood. Very expensive.read more

Mark and the staff at H&S Auto really helped us out with our car trouble. He went the extra mile…read morewhen he didn't have to ! I would recommend this shop.

Very happy with Rick and Mark and the whole team! Excellent service and always done right the first…read moretime.

So I may be a bit partial as I've been in involved with New England Brake & Muffler since the…read morestart. But hey, my business partner, Aaron Brasie has been great. So this review goes out to him. He has done a fantastic job teaching all of us how to perform exhaust, brakes, front and work, and small engine repair! Now that the shop's running smooth it free's me up to be in the office, where I can devote most of my attention to all our customers. It's been a pleasure to give back to Berkshire County and to contribute as an asset in the small town of Pittsfield, Massachusetts! Thank you to all our loyal customers who have made our local busines a success! If you're ever in town and your car breaks down, give us a call!

These guys are fantastic. no bull, just honest evaluation, quick repair, and fair prices. They…read morestand by their work. I had a muffler done and a couple of months later I thought the manifold had blown, took it in, it was a broken clamp. Fixed it, no charge. My go-to guys.

They took an old set of snow tires off my hands. They were very pleasant and helpful.read more

I bought four new tires at Mavis in Pittsfield, Massachusetts. I also did a wheel alignment and…read moreother work as well including shocks. They seemed pretty good except that when I brought my car back home to New York to do my inspection the mechanic there said I needed new tires. My tires that I bought at Mavis about two months prior were already boiled on the inside. The mechanic in New York said probably whoever installed the tires didn't do the wheel alignment. I've been chasing Mavis since September 2 and the corporate office people keep brushing me off and telling me some imaginary person is going to give me a call and they never do. Stay away from this and all Mavis branches. Especially to buy tires unless you like buying them twice.

Mike was amazing! I had a brake light warning that came on my dashboard. He evaluated the brake…read morefluid, and also went the extra step of checking the brake pads and rotors, and gave me great advice about when to followup on that and how to know when it becomes a problem. He was so kind and helpful.

My boyfriend has been getting oil changes at monro outside of Pittsfield for years. We moved here a…read morefew months ago and decided to go to the one here. He told them he had a coupon which he had always used to get oil changes at other monro locations. Never once did another location ask him for a printed coupon. Well apparently this one is different... the space was loud so he could not hear the price so he paid and $50 happened. He didn't notice until he got home. He called back and they told him it had to be printed and did not want to issue a $20 refund. Nowhere in the coupon does it say that and he has never been asked that at any other monro. No wonder Walmart has a lot more business than they do. We will try the one in Lenox next time. Edit: replying to monro on asking me to call. My boyfriend did call. First the store. Rude attendant. And then costumer assistant. The woman was rude and kept interrupting my boyfriend and did not let him explain. She said she would call back today on the refund 04/06/2021, he had not received a call. He will be calling back tomorrow.

Great service, freindly and fast. Very busy place but they move right along. The only drawback, fox…read morefake right wing news on their TV and evidently a trump person. Otherwise, quality repair on tires service.

I dropped off a flat tire to be fixed. It was repaired in under an hour which was great. However,…read morethe wrong tire was given back to me. The person I dealt with, instead of taking responsibility blamed his employees. He said "I have a bunch of Airheads working for me". I found that very unprofessional. At this point I don't know if the repair was properly repaired but the customer service left a lot to be desired.

I had an appointment at 10:30 am and was on time. It was 15 minutes before anyone cam into the…read moreoffice to address me. I was told it would take "about an hour" to put on my road tires. I let them know I'd be across the street and to please call or text when the car was ready. An hour later I hadn't heard from them, so walked back over and they hadn't even looked at my car yet. They weren't considerate enough to even notify me. They then said it would be "another hour, and we are taking it right now." An hour later I called to see if it was done and they put me on hold for 15 minutes and never answered. Then when I arrived I was told it would "be another 15 minutes." 25 minutes later the car was done. Two Hours and 30 minutes for what I was told would be a one hour visit. 1. It is simple consideration to tell the truth about timing so people can plan their day. 2. It would have been simple consideration to have called me about the delay. 3. It would have been simple consideration to have answered the phone instead of leaving me on hold 15 minutes. When I mentioned these things the answer I got was a shrug and "Well, it's that time of year." What time of year? Apparently the time of year to disregard customers. The prices and work are decent. The customer service is AWFUL-and for no good reason.

Overall a positive experience. Even though they could not fix the car, they admitted so after…read morespending about 15 minutes trying to diagnose the problem, and they did NOT charge for the diagnosis. They did not have a computer for our make/model, but Anthony was honest and gave his best estimate of the source/cause of the problem. he was young, but knowledgable. MOST IMPORTANTLY, he admitted what he did not know instead of trying to BS us! As others have commented the call center # to get an appointment is based out of Singapore which is crazy and the operators are so out of touch with American habits, but make an appointment and then go directly. The operator gave us an appointment time an hour out, we were close by and headed over and they took us immediately.