I brought my vehicle to Higher Standards Automotive after hitting a pothole that caused a noise on…read morethe right front suspension. I made it clear the issue was on the right side, but they diagnosed the left strut as the problem and told me it was a safety concern. Based on their advice, I approved all repairs. Despite noting it was our only vehicle, they never contacted us when it was ready. On the drive home, the right strut (the side I had originally reported) failed, causing more damage and put my wife, children, and others at risk. When we returned, they admitted the right strut was unsafe but only offered to fix it at full cost again. The invoice also showed a deferred repair that was never mentioned to me. Other issues included: - Car left unlocked with a dead battery at pickup. - Owner admitted being "too busy to document things." - I was signed up for XM promotions without consent. - Staff gave inconsistent explanations of the damage. This experience was a financial and personal hardship. I sold my motorcycle to cover the first repair, only to have the same problem get worse. I left feeling misled, unsafe, and dismissed. Between the misdiagnosis, poor communication, and lack of accountability, I cannot recommend this shop to anyone.

They should be called No Standard. Had friends van in since December. She didn't know much about…read morethe problems , she's 78 So she asked me to talk for her. they lied to me everytime I called and that was every two weeks. So March 17th I called again and said we were moving to another place. Mechanic Said great because didn't know what was wrong. Told them van would be picked up the 24th he said it was running and would make it to the new place. Said let them know what time and they would have car running and warmed up. Turned out picked up the 28 th called them the night before. Get there van won't start can't find keys and motor hood in car not on. 5 hours later they get running. We're very rude to 78 yr lady asking why car was not done. They can not tell me anything they had done. Even though they were always either staring to work or going to work on the Van. Do Not Trust This Shop

UPDATE: After being told I would get a call back by 1:30 Mike called back at 6:20. No apology…read morewhatsoever. He tried to justify it by saying he "had to run the sales floor." Which raised the question of why Feeny would have a sales person intervene in a service matter. Well, it's because his service staff is apparently so fragile that interacting with me is just overwhelming. When I reminded him that I was just following the instructions given by HIS service department and that my truck could pull me into traffic he couldn't care less. He told me to take it to another dealer and I reminded him that I spoke to three within a 50 mile radius and all of them said that because Stellantis corporate had intervened they would not clean up Feeny's mess. He then told me that the alignment was "within specification" according to the service manager and when I asked why it was okay for Feeny to ignore the instructions they gave to me he said he was not there when the instructions to return if the problem persisted. Not only is that not an answer but shows what cowardly liars Feeny staff are. When I asked direct yes or no questions he refused to answer then told me to go get it aligned privately and "Chrysler would pay me back." At that point I knew he was patronizing me and just looking for a way to get off the phone. Needless to say Mike got the verbal berating he deserved. I am still in contact with Stellantis corporate and will be seeking legal counsel. Bob Feeny, you should be ASHAMED. UPDATE: The factory over tightened the front end components on my 2024 Gladiator. After a week in service and a replaced tie-rod I was advised to drive it until it reached over five thousand miles to see if the new parts would "settle in." Was told to reach out to the service department if it was still pulling to the left and it still is as you read this. Because Feeny is still butt hurt from my reviews on both Yelp and Google they refuse to fix the issue. I have reached out to three other Jeep dealerships and all of them have told me the same thing: It's Feeny's problem and they want nothing to do with it. I have also spoken to Stellantis customer service who told me that Feeny cannot refuse services covered under warranty. After speaking to the service manager Nate, I was forwarded to Mike who I'll assume is the GM. Mike accused me of being rude to Nate which is a flat out lie. Never once was I ever rude to him and actually told him I felt bad that he was forced to contact me about something he just became aware of. I was also accused of being mean to Lance, which is also false. If you read my previous reviews you'll see I pointed him out as the one of the few exceptions that did his job well. So because I embarrassed Feeny and Quality Truck Accessories (which Feeny owns) with the truth they have no problem leaving me in a dangerous situation where my vehicle can pull me into oncoming traffic. You should also note that their one star reviews outweigh their positive reviews. So it's not just me. I guess because they are located in one of the wealthier cities in mid Michigan they're used to people just accepting their absurd overpricing and labor rates, as well as having to argue to arrange for a loaner, which by their own admission from their transportation specialist is a constant fight between sales and service. Simply put, they don't want to add another loaner to the fleet because it'd cost them more, so it's easier to just keep people waiting and their own staff fighting amongst themselves. The work I need done is covered under warranty, and that's a good thing. I can't imagine what they'd attempt to charge if it wasn't.

I would highly recommend this dealership and Brandon Munsey as a sales person if your looking for a…read morenew vehicle!! I was tentatively looking at some Rams online and Brandon from Feeny contacted me right away and was very eager, without being pushy, to make sure he found us exactly what we wanted and nothing more. We went back and forth over text until I could make it in to the dealership. He was quick to respond and answered all my questions. Even though I was also communicating with other dealerships at the same time, Brandon seemed to be the most knowledgeable and attentive to my needs and wants in a new vehicle and also made sure I knew he would get me the best price possible. I set a few a different appointments with dealerships in the area with Feeny being the first one. We met up with Brandon and he was amazing, he was flexible, understanding, super knowledgeable, and made the entire process so easy for us and our family. That day we found a truck that we absolutely loved, with so many more options than we asked for. We had a tricky situation with our trade in but Brandon made it go as seamlessly as possible and it was a great experience. I don't enjoy the car buying process at all, I have done it many times but I have to say this was the easiest and most pleasurable experience I've ever had. I'm so so happy with my new truck!!

I have been a customer for many years and 3 vehicles with lots of veriable issues, I was always…read moretaken fair and fast care of. They had times where they easily could have padded the bill and didn`t. Heath and Bob have always been more than fair..! I have a 92 Tempo they ben servicing for 15 years ..Runs etc. great today..! And lent a loaner car if needed..

Took my Jeep to Price's Auto after a different mechanic said my 4 wheel drive wasn't fixable…read more Price's repaired it like new within two days and offered a free loaner car during that time. They are now my go to repair and maintenance shop. Glad one of my coworkers recommended them and now I do too.

I would give zero if I could. We had a sensor light come on…read moreon our 2025 Jeep Grand Cherokee, new under warranty. Took us 16 days to get it in. My wife dropped it off on Wednesday and we heard nothing. She called and they said they didn't get to it and they would call her on Thursday first thing. 4:30 she calls them!!! She's told it would cost $770.00 to fix it. $70.00 for the part and $700.00 labor! (FOR A SENSOR) They tried to say a rodent ate the wiring. No proof, just them saying it. I sincerely believe it was them taking advantage of a woman bringing it by herself. We got the car back absolutely filthy, covered in dust from them leaving it outside, which they said they worked on it. We've bought 6 vehicles from Garber and WILL NEVER GO THERE AGAIN. WOMEN BEWARE GOING THERE

Scammers always have them put in writing your charge for service before you leave your car for…read moreservice. They will do the paper work after you drop off your car and you have just signed for service they will quote you one price and if they don't get the job you will have a whole new bill and they will say that is what you signed for when the sheet is blank for charges before they test your car.

Service department is top notch, usually able to get an appointment quickly and they do fast work…read more Highly recommended

Laura Hosmer in Service did an outstanding job! Was stranded with a Transmission problem. My wife…read moreand I help were helped right away. First class Dealership and Service Center.

Driving thru Midland on my way to Crystal Mountain my 2012 Silverado decided to quit on me,…read morethrottle issue which reduced the power of the engine. Being 2 hrs either to my home south or to Crystal Mountain, I quickly searched for auto mechanic to stop by. Thanks to Siri directed me to Jays Auto Repair shop, and slowly I arrived 5 minutes before they closed. No hesitation from the employees, they took the scanner to check the codes and the problem was quickly diagnosed. They stayed open until they fixed my truck, even though they were about to leave for the day. Greta service and great people, from the owner Jay and his wife, to all the employees working there. Thank you for saving my day. You guys are amazing and god bless you all.

Bring your car to Jay! You are in good hands. Friendly, knowledgeable and excellent customer…read moreservice with every visit. There isn't another place I would take my car.

Morgan's has been servicing our cars for 20+ years, and does an excellent job. They are…read moreexperienced, honest, knowledgeable, professional and friendly. Highly recommend!

Morgan's has something rare in this world, mechanics you can really trust. Nick is amazing! I'm…read morestarting to think I can't move away when I retire because I can't afford to lose Morgan's Auto Repair. They do great work and have reasonable prices. Best of all they won't fix anything that doesn't need fixing. Bottom line: Morgan's is AWESOME!

We rented a van at Enterprise, but when we arrived to pick it up, they said they had no vans…read moreavailable. We saw Redmond's right across the street with a sign that said "We Rent Vans" so we walked in. We were able to rent a clean, comfortable 8-passenger van on the spot, at LESS THAN 1/3 THE PRICE OF THE ENTERPRISE VAN! We couldn't believe our good fortune. We parked our own vehicle on their lot, and mentioned that the lock on the trunk wasn't working properly. When we returned the van 8 hours later, the lock was fixed at no charge. All the people we spoke with were kind, courteous and could not have been more helpful. We will use them often!

This is a great place to go if you want to get SCREWED!!! I brought my van in because my ABS light…read morewas on and Redmond's had replaced both front wheel hubs last year. Today I picked up my van and before leaving I noticed the brake light was on in addition to the ABS light. Bill, the owner told me that all he did was take the van for a ride this morning and didn't feel anything out of the ordinary. He said the ABS light could be on for any number of reasons. After I brought the brake light matter to his attention he said that it may be tied to the ABS light issue. But I came to Redmond's without a brake light issue. Bill said that he didn't do anything to it but drive it and put it on the stand to look at the wheel bearings. "That's the bottom line", he said. Fine, I drove off and now my steering vibrates when I make a right turn. That didn't happen before I visited Redmond's. Think twice about this place! No customer satisfaction here. Save your money.