I went here to see if this cobbler can fix my two Highland Tactical backpacks' zippers. He was…read morehonest with me and told me the way the zippers were built internally, it would be near impossible to replace. He told me to contact the manufacturer to get the zippers fixed or replaced. If they can't do it, he'll try to fix it. I instead contacted Amazon Asurion insurance program instead based on the cobbler's advice and they sent me a full gift card refund for my damaged bag in return that I must ship the damaged backpack back to them which I did and used the gift card refund from Asurion to buy a better backpack by Mardingtop that has YKK zippers. So I appreciate the cobbler's honest opinion and advice. I might come back to this place to see if I can get the soles of my Dr. Martens shoes replaced. Also they close early in the weekdays at 2:30PM not 5PM.

Very personable owner who was willing & able to replace wheels on my older but beloved piece of…read moreheavy-duty travel luggage, which another repair shop had refused to deal with. The owner was not certain that he would continue with his business but if still around, he is highly recommended!

Boris is amazing! First, I called yesterday to find out how late he would be open, considering it…read morewas Christmas Eve. He had actually closed a few minutes before, but said that he would wait there for me. I took my water-damaged Uggs to be cleaned and reshaped and he told me not to waste my money...he told me to go home and blot them with white vinegar. They look almost new! Still waiting to get my bags back, but this guy is seriously old school. He's the real deal.

They did a beautiful job and everything I've given them in just a few days with a very reasonable…read moreprice!

Old school place! Took a leather purse there to get repaired. They did a great job! Reasonable…read morepricing as well. Friendly staff, too !

Mike's Shoe Repair is a true treasure in Evanston. The team has revitalized my favorite shoes,…read moreadded new soles to consignment-store finds, and even worked miracles on handbags needing a fresh color palette. I especially appreciate their honesty--sometimes they'll tell me when a pair is beyond saving, which shows how much they value quality over a quick sale. With wonderful service, heart, and old-world craftsmanship, this shop keeps me coming back again and again.

Woven handbag repair WOW!…read more I really thought that purse was a goner! Excellent craftsmanship still available!!!

Took a pair of Chippewa boots to Tony's. After many years the soles has started to come apart…read more Super job restoring the boots to nearly new condition.

Michael and Mary are fantastic! They did such an amazing job with my louboutins they're basically…read morebrand new! I dropped off 4 more pairs for them to work on and I know I'll have more when I return to pick them up. They're the best!

Michael and his wife are a top drawer operation. We have been using them for 25 years. We have…read morereceived excellent service and craftsmanship. Michael takes great pride in his craft he has brought so many lovely old shoes back to life for me. If you care about your shoes, purses, belts, luggage etc. this is where you go on the north shore. They are the best!

I'm a first-time customer, and Joseph did a great job fixing three problems with my tall leather…read moreboots: a long crack on both sides, one sole that had dislocated itself from the heel (looking like the heel could've buckled under me at any moment), and your basic wear and tear at the bottom. Old boots/shoes tend to be made better than new ones (materials, construction, inner lining), so it was worth the $54 total for me to fix my boots... and Joseph has made them feel and look as good as new.

This asshole just ruined a brand new $650 belt. It's now fit for an 80lb child. Guy insisted on…read moreshortening it by 7 inches after that was clearly too much. What a waste and aggravation.

My elderly friend needed the battery in their watch replaced. Now where, do I ask, does one get…read moresuch a thing done? I headed to Old Orchard Shoe & Luggage Repair, downstairs, by Nespresso. There I found this spot, untouched by time, and an older man was reading the newspaper, and we chatted, until the other older guy came back from lunch. The battery was replaced lickety-split, good golly, and it was just $20. I have a leather purse that I need one of the snaps replaced, and I may have come here 10 years ago to have a hole punched in a leather belt. I better come back here soon and not wait another 10 years because these guys will have retired. Who knows, maybe they're already retired. No-nonsense good service and a good value.

I felt like Ray is my new best friend. He is personable and kind so I immediately took a liking to…read morehim. First of all, its difficult to find great shoe repair shops and tailors these days. His price was very reasonable to sole my boots. I have been to many places around the city and I am happy that I found someone who charges a reasonable price for solid work. My boots were completed on time as promised! I took a chance that unhappy people leave the worst reviews and I will return to this business and will refer more people to him!! He is a business owner that is worth your respect and support. Please treat him kindly so that he stays in business forever! Ray is one of a kind and a good person. We need our dollars to go to good businesses!

They dry cleaned my items for months and there was often a problem - delayed return time, wrong…read moreprices charges but then they damaged a suede jacket that they assured me would be cleaned by a specialist. It's unwearable now with streaks all over the suede. They also broke a zipper on a different item. No compensation or offer to try to remedy the suede.

I took my dry cleaning to Lapels for the first time recently. Two of the items were ready the next…read moreday, as requested, but my son's dress pants, which he had stained, was still in progress. I needed it right away for a trip and they had their driver bring the item to my home once it was complete 1-2 hours later. I really appreciated the extra, complimentary service, especially as I don't live very close to their location and it was a busy Friday afternoon. The items were cleaned and pressed well - the stain in the pants was gone and an expensive cashmere sweater was in perfect condition. Thank you, Lapels!

He does great He's repaired and cleaned multiple pairs of shoes for my wife and I. I've used shoe…read moreclinic for over 10 years with no issues. Thanks for your service.

Horrible quality & horrible service. Also refused to give an upfront estimate and then requested an…read moreabsurd fee for his "work". And by work I mean nailing some mismatched rubber on top of the old soles. This man doesn't care about his customers or his craft. Great business.

Chris did a great job cleaning up scuffs on the toe of my cycling shoes that are black. Cleaned up…read morethem so that they looked new. Cash and I believe $10 for the pair. I keep my shoes in general (not just bike shoes) a long time...I'm inclined to bring in shoes when they are looking like they need a refresh better than I can do at home. That way they can at least good until they reach end of life.

Have repaired several shoes here and am amazed at the results. Needed some shoes widened and some…read morescratch marks touched up. Good results for the value. I'm impressed by the talent of the owner. It's hard to find good service these days and someone who cares about what he does.