Brought my shoes here for repair at the recommendation of a co-worker. One of the heels had fallen…read moreoff a nice pair of high-end shoes. I brought both shoes in as most repair places shine them up for you with repairs and can also see how the other shoe with an intact heel appears. They took a few days to do the repair and asked for cash in advance $8.50. When I picked them up they were not shined up at all which I was a little surprised at but not the reason for the review. The heel lasted all of about 3 hours before it came off again. I will not go back and do not recommend others do either.

What a nice helpful man! So happy to have found this place tucked away in high wood. Great job on…read morerepair

They did a beautiful job and everything I've given them in just a few days with a very reasonable…read moreprice!

First class service for a cobbler! Took a pair of boots with completely worn soles and voila! three…read moredays later they were done and perfectly repaired!

Mike's Shoe Repair is a true treasure in Evanston. The team has revitalized my favorite shoes,…read moreadded new soles to consignment-store finds, and even worked miracles on handbags needing a fresh color palette. I especially appreciate their honesty--sometimes they'll tell me when a pair is beyond saving, which shows how much they value quality over a quick sale. With wonderful service, heart, and old-world craftsmanship, this shop keeps me coming back again and again.

My very necessary clogs were falling apart, and even though the Shoemaker could not fix them on the…read morespot and would have charged me $38 to get them back to me in two days I needed a faster fix! So he mentioned that the Value hardware store across the street sells shoe glue... and for that suggestion, I am forever grateful!!!! that did the trick, and it would never have occurred to me had he not suggested it to me! One great big five star thank you to him (whether his name is mike or something else? I forgot to ask.)

If i could leave 0 stars I would.Where to begin.... I…read morebrought in a vintage Japanese LV bag that has been since discontinued and asked if it could've been done in time for christmas.. yes- knowing I had a 2 week time crunch. IF YOU CANT DO IT, DO NOT TAKE THE JOB. I come back christmas eve. The bag looks even worse than the condition it came in. half arsed stitching, sealing, and paint job... oh and "we don't touch hardware". ON TOP OF IT ALL! $270.... I said absolutely not, can I pick it up again in January. I get told yeah I will personally make sure it looks perfect. I should've known then. It looks like he slapped more sealant over the already botched job making it look laughably worse! When I asked for even a PARTIAL refund on an already destroyed bag he said no. so here I am 270$+ in the hole to which he said was "very cheap" (yeah it looks cheap) and that I should show this bag to its owner so she can see how good it looks, trying to talk me down from a horrible situation. She would scream in my face and call me a moron at this level of "craftsmanship". $200 in the hole with a crappy looking bag that can't even be replaced. If this is his business model, avoid at literally all costs! You're better off letting the bag die.

I took two pairs of shoes to get work, picked them up and both were a different color. When I went…read moreto pick up the one they were fixing, it still was not remotely the same color~ but Marty, told me differently, me the owner of the shoes. He explained how wrong I was, when I asked for a refund he said I had no receipt~ the ticket was there ~ he offered for me to leave them again so I can make yet another trip to hope they are what I expected in the first place. Another customer came in, a friend, who offered to pay, twice, yet Marty refused. I walked out ~ his friend gets free service , yet I paid $60 for color change that I didn't want and is horrible, and being told I don't know my own shoes. NEVER EVER!

We have been going to Philip's Shoe Clinic for decades, not just for shoe soles and heels, but also…read morefor luggage and even briefcase repairs. It had been six years since my last visit, but I recently returned this past Tuesday. While I was on an overseas vacation, I was in a rush and accidentally caught part of a Ziploc bag in my purse's zipper. The more I tried to fix it, the worse it became. Eventually, I managed to get the zipper almost all the way open, but it remained stuck and would not close for the rest of the trip. Thankfully, the purse had two major compartments with separate zippers, so I was still able to use it. When I got back, I brought the purse to Philip's Shoe Clinic, unsure if it could even be repaired. Oscar came out from the back of the shop to greet me. He was so considerate and did not want to handle my purse with his hands dirty from work, so he did not fully assess the damage at first. Still, he gave me a very reasonable estimate of $14 and said it would be ready in two days. To my delight, the purse was ready on time, and the zipper worked perfectly. Even better, Oscar only charged me $10 instead of $14. I truly appreciated his honesty. We chatted a bit, and I learned that Oscar has been the owner of the shop for the past nine years, although he has worked there since the 1990s. When the previous owner retired, she asked Oscar to take over, and he has been running it ever since. That explains why the high quality of work has never changed. This was not the first time Oscar showed such generosity. On two separate occasions, he did not charge me at all. Once was for punching extra holes in the strap of a crossbody bag so I could shorten it. Another time, about six years ago, a family member got some fabric caught in the zipper of a short jacket and had to take it off like a pullover. Oscar was able to fix it right away while I waited. Oscar is not only skilled but also kind and helpful. I feel so fortunate to have Philip's Shoe Clinic in our neighborhood. I highly recommend it.

Three stars due to lack of communication. I had brought in 2 items to be repaired at separate…read moretimes. Both items weren't ready when promised and no call or follow up was made. He doesn't answer the phone or have a voicemail to leave a message. I actually had to go in multiple times to find my work wasn't done. And no call was made when it was ready. One item was never completed. I took it home after it sat in his store for 3 weeks Untouched. Why ask for a phone number if you're not going to use it?

My elderly friend needed the battery in their watch replaced. Now where, do I ask, does one get…read moresuch a thing done? I headed to Old Orchard Shoe & Luggage Repair, downstairs, by Nespresso. There I found this spot, untouched by time, and an older man was reading the newspaper, and we chatted, until the other older guy came back from lunch. The battery was replaced lickety-split, good golly, and it was just $20. I have a leather purse that I need one of the snaps replaced, and I may have come here 10 years ago to have a hole punched in a leather belt. I better come back here soon and not wait another 10 years because these guys will have retired. Who knows, maybe they're already retired. No-nonsense good service and a good value.

I felt like Ray is my new best friend. He is personable and kind so I immediately took a liking to…read morehim. First of all, its difficult to find great shoe repair shops and tailors these days. His price was very reasonable to sole my boots. I have been to many places around the city and I am happy that I found someone who charges a reasonable price for solid work. My boots were completed on time as promised! I took a chance that unhappy people leave the worst reviews and I will return to this business and will refer more people to him!! He is a business owner that is worth your respect and support. Please treat him kindly so that he stays in business forever! Ray is one of a kind and a good person. We need our dollars to go to good businesses!

My mother was a long time customer of this store. She brought in her pair of Italian AGL shoes to…read moreget her shoes resoled and get a new heal. She got busy and forgot she dropped them off for a few months. She then remembered and went back, with the receipt, to pick up her shoes. The store owner was a complete jerk and accused her of already picking up the shoe. She then insisted that she had not. The store gave her shoes away and said they had been there for too long. The store has her phone number and never did place a call to her as a reminder. They just gave away her shoes that are worth almost $400 bucks. A call to remind the customer is a reasonable expectation. They never made a call, gave away her shoes and now they lost a customer. I wonder if the store owner sold them and that is his side hustle. Very poor forum Bannockburn Shoe World and Repair.

Awesome experience. Took 4 pair of shoes for a shine and they came back in excellent shape. Looked…read morebetter than new!

I went here to see if this cobbler can fix my two Highland Tactical backpacks' zippers. He was…read morehonest with me and told me the way the zippers were built internally, it would be near impossible to replace. He told me to contact the manufacturer to get the zippers fixed or replaced. If they can't do it, he'll try to fix it. I instead contacted Amazon Asurion insurance program instead based on the cobbler's advice and they sent me a full gift card refund for my damaged bag in return that I must ship the damaged backpack back to them which I did and used the gift card refund from Asurion to buy a better backpack by Mardingtop that has YKK zippers. So I appreciate the cobbler's honest opinion and advice. I might come back to this place to see if I can get the soles of my Dr. Martens shoes replaced. Also they close early in the weekdays at 2:30PM not 5PM.

I have tried to go there twice now and both times they were not open when the sign says they are…read more I'm guessing they went out of business? Super bummed because they did a great job in a pair of boots a few years ago.