I've bought torsion springs here twice now. Once for my home back 6 yrs ago. This time was for…read moremy brother. The price has been the most competitive so far, even recently by 50%. I got two springs for the price of one at other quoted places. The one's I've had at home for about 6 years now. They work great. Make sure you know what you are ordering. (from the inside looking out) The left side is RW(right widning) with a red color at the end and the right side is LW(right winding) likely painted black. The staff are pretty cool.

Newly remodeled store with nice showroom. Salesman are great. Ask for Jorge! Sell alot of good…read moreproducts at a good price. The service is top notch.

House of Rocks really cares about how my DIY project turns out…read more They were very helpful and provided solid advice. Bob.

Everything went well. Got exactly what I needed. The staff was very helpful! They have a great…read moreselection and offer choices in multiple sizes.

Terrible customer service! We spent around $15,000 on windows and doors. We have called several…read more(5+) because we don't have a screen for one of our windows still after 7months and the openers for the casement windows! When we call the main office to talk to someone they continually refer us to our rude salesman! Would never buy anything from them again. Update: After one of their associates saw our reviews someone from Kansas City Building Supply called and ordered us our screen and said they have the openers at their facility. We are happy to get results, but it's too bad that we have to go through social media to get results.

Horrible customer service. we purchased windows for our new garage and a few of the windows came in…read morethe right size but five of them were ordered too small so we had to order more which took them almost 7 months to get the replacement windows in and when they arrived they came with no glass. they installed the frames with plywood and now we're still waiting on the glass additional five months later. they finally came in and it's been another two months that we've waited on them to install. we're still waiting on the glass to be installed over a year from when the project was started. it's ridiculous.

We had Brett and his team from Rain-Out install a 12 x 30 adjustable pergola attached to the back…read moreof our home by our pool. Brett was able to come out and provide a quote right away. Brett listened to what we wanted and designed the product. The one thing that makes this company stand out from the rest is that I did not feel the high pressure sales pitch that I felt with other companies. Brett followed up a week later and we signed a contract. The materials came in a week early and we had our pergola ahead of time. The team maintained a clean work area and were very professional. They even worked in the rain to get our pergola up before our company came that weekend. All of our questions were answered in a timely manner and the one concern we had was quickly remedied without incident. I would highly recommend Brett and his team. The adjustable pergola has added an entire living area to our home.

From the owner: Rain-Out provides coated aluminum under deck ceilings, aluminum pergolas, and adjustable patio…read morecovers to Gardner, KS and the surrounding areas so homeowners can make their deck and the space under it more usable! Rain-Out panels capture rainwater and route it away, keeping your deck safe. Rain-Out pergolas allow you to enjoy a sunny day outside, give yourself partial shade, or protect you and your deck from the elements. Rain-Out under deck ceilings allow you to transform the space under your deck to a covered outdoor space safe from rain and snow. Now you can enjoy your under deck hot tub at any time of the year. Bug-Out roller screens also allow for a more enclosed deck or under deck space while keeping those pesky bugs out. Give Rain-Out in Gardner, KS a call today to schedule your installation of a maintenance-free under deck ceiling, pergola, patio cover, or roller screens. We service up to a 60-mile radius including Overland Park, KS and Kansas City, MO.

Where to start, how about they deliver but my order is missing pieces so I can't work costing me…read moremoney and time! They unloaded before I noticed and only then did they say they would call and even then they said backorder so no way I can do the project. Nor did they say that they would be refunding me for the missing pieces. Horrible customer service, no professionalism, driver barely spoke any English. These people are the definition of incompetent!

From the owner: Builders FirstSource is a leading U.S. supplier of building materials, building products, and…read moreconstruction solutions for builders, contractors, and remodelers. Our Overland Park, KS millwork location serves customers throughout Mission, Shawnee, Prairie Village, Leawood, Lenexa and surrounding OK-KS-MO-AR Area. We offer doors, millwork products, and project support designed to help streamline residential construction and remodeling projects. Backed by experienced associates and trusted product solutions, we're proud to be known as builders' first choice for millwork expertise and building solutions.

During Black Friday I was able to purchase quite a few Ryobi brand tools with quick delivery…read moreoptions even in snowy conditions!

Our family tradition is to purchase our live Christmas tree the day after Thanksgiving and decorate…read moreour home. At 6:00 pm on Black Friday we appeared at this Home Depot to purchase our tree and accessories. The garden center area of the store was empty of staff, save one young woman in a checkout booth engrossed with her cell phone. We chose a tree that we really weren't satisfied with. All of the trees seemed a bit dry and all were scattered about in a rather disorganized fashion. But, it was late and I decided to take the risk and hope the tree was okay. I carried the tree to the counter where the trunks are trimmed, laid it down and went to look for an employee. I found a very nice young women who produced a chain saw to cut the base. I went to the booth to pay for the tree and other items. The first young women set the tree outside on the curb near the booth. There was no netting on the tree as is common for customers to secure cut trees in or on their vehicles. After paying I went to find the young woman who helped with cutting the base. I asked if she could net the tree. "Oh, we're out of that netting stuff." I asked what we were supposed to do. Shrugged shoulders. I decided to take my chances tying the tree on top of my station wagon, so I looked for rope that is usually available for the job. Seeing none I went back to to the booth. The young woman enamored with her phone looked up. "Can you tell me where I can find rope or cord to tie the tree on the car?" She replied "I don't know anything about cords," and went back to her phone. Exasperated, I asked if this was the first Christmas tree they had sold today. She shrugged her shoulders and went back to her phone. After consulting with my wife I decided to just get a refund on everything and go somewhere else. I carried the tree back into the store and to the booth with the cell phone aficionado. "I'm just going to refund everything and go somewhere else". She pointed toward the entrance to the main store and said I would need to carry it all to customer service to get a refund. Then, back to her phone. I carried the tree into the main part of the store. My wife followed with the other items. We passed the first young woman who had helped before. I explained that things weren't working and I needed a refund. She suggested I go to the booth that had the cell phone girl. I replied that Cell Phone Girl was sending us to customer service. The look on her face mirrored my growing frustration. I lugged the tree through the store aisles to the customer service booth and joined the line. While standing in the customer service line (holding a tree!) no less than six Home Depot employees walked around me, totaling ignoring a man holding a tree. When I joined the line there were three stations open. Before I got to the front, two of the employees left the help stations to join another young employee sorting returned items. After 20 minutes I approached the front of the line. The lone customer service person yelled to me, "You should take that to the registers if you are ready to check out." I explained that I was returning everything and asked if a manager was available. "No, I'm sorry, they're in the back unloading a truck." After some head scratching the young employees figured out how to refund a Christmas tree and other items. Over an hour after entering the store our family departed with no Christmas tree. I understand that our country is in an employment crisis. In all my time in the store I didn't see anyone who looked to be over 25, in charge of anything, concerned about the customers needs, or caring at all about the reputation of the business. It is important to consider that this was a simple purchase from a major national retailer on one of the principal sales days of the year at an hour that should be prime business time. It is obvious that these employees are not trained, nor have they obviously been inspired to have any concern for their customers. I have done business with Home Depot for decades, but this will be my last visit to this Merriam location.

Not my ideal use of a Saturday afternoon, but moderately convenient…read more I still feel, even with all the markings, and in the-app explanations of where things are, it's always tough to find things here. "It says 42, and I'm underneath an aisle sign for 42." "Oh, no, see, that means it's down on the far northwest wall across the store, latitude 42!" or some nonsense. I just expect it now when I go in. But, it's easy in and out. They have a mobile app and way to have people bring things out to the car, which we've utilized when doing a quick trip with the kids. It is what it is, and while there can sometimes be good deals or convenience, it lacks the more natural, easy-going nature of a local hardware store when you're in the middle of a project.

My goodness.... to start in Jan returned a dishwasher as it didn't fit out plumbing. Paid in cash,…read morewas given part back in cash part mailed as a gift card. I use the gift card in June to buy an immersion blender. It's broken after 5 days I return it in person hand the gift card over. Lady says we have to put it on a new gift card. Ok sure.... 2 days later I go online to re order an immersion blender. This card is only valid in store mind you they DONT sell these blenders in store. I call and explain the issue. The fix.... just use your money buy a new one return it in store and buy it back with the I store gift card???? What!? No! What a waste of time and money that is for me. I requested a manager and was told they're sooooo busy because the district manager is here... I said ok then I'll speak to the DM. She hung up on me.