Their expertise and follow up is amazing to help me maintain my equipment. All the guys are hard…read moreworking and very knowledgeable.

Rude technician. He said he could not find the main gas line and was ready to walkout. I said…read moreyou're not leaving until we resolve this problem. That's when attitude became worse. He had me looking all over the house for the main gas line. You would think that a professional would have no problem identifying where the main gas line is located.Finally, he called the Gas Company to report I was not getting gas. The people from Center Point arrived 10 minutes later removed and replaced 1 CSA ball value. Problem solved. No charge. He said I got played by Godby and feel the same way. Paid $185 dollars for nothing. We used Godby for many things in the past but no more thanks to Bill's behavior.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

With the freezing temperatures, we had a water line burst and flood our furnace. I called Chapman…read moreand they scheduled us for both repairs the same day. The furnace tech diagnosed the furnace as needing at least a new control board and couldn't be sure other parts weren't bad. The furnace was full of ice. Based on the price of the potential repairs, it made more sense to replace the furnace. The installers arrived first thing the next morning and we had heat around lunch time. Everyone from Chapman was clean, courteous and did great work. It wasn't cheap for any of this, but we feel that the prices were reasonable, especially since we were 100% done the very next day.

I highly warn those considering the services of this business to save themselves a nightmare and…read morenot use their services. In October of last year (2025) I asked for an estimate to fix a leak in the kitchen. I had no idea where the leak was coming from. Some rep named Bobby came over and went through an elaborate explanation of the "high-tech" methods they used to find a leak. So he had me sign a form that he stated was a simple explanation of what their services offered and that I would use their services if my insurance company agreed with the estimate. He then brought in a small device that he said was state-of-the-art in detecting leaks. He put on a pair of headphones and used a suction cup-type device to listen for a leak. Shortly, he stated he found the problem. It was a leak under the slab and he offered me to listen. I told him whatever, it sounded like a leak, but I'm no expert! He then gave me a vague invoice for $3000! I told him this was going to be submitted to an insurance company that required services to be thoroughly explained. He came back with another invoice that wasn't really that much better in explaining why the services were that much. I told him I would contact them when I got in touch with the insurance adjuster. He then stood up over me and stated he couldn't leave my home without collecting $550 for the services rendered in finding the leak. I told him he never mentioned those fees to me and he continued to state he couldn't leave until he got the money. Now imagine, someone in your living room threatening not to leave unless they get some money! It was really getting ready to get nasty until we got a supervisor on the phone who apparently advised him to leave and told me to contact them when I was ready to get the work done. Later I found out the leak was actually coming from a downstairs toilet with a leaking tank that was oozing under the flooring. So then I contacted Pristine the next day to cancel the contract per Indiana law. The company has been harassing me ever since still trying to say I owe them $550 for a service that was a fraudulent attempt to extort money for a service that wasn't even correct! This was the worst nightmare that I have ever encountered with a company. I shared it so you won't have to endure what I did. I believe that high-pressure tactics like this should be against the law!

I've previously worked at a plumbing company and understand the intricacies of a lot of the sales…read moremodels etc... but with that being said I was able to notice that my tech really went over and beyond to help me with my issue (stupid toilet crap, pun intended) cost was great and can even comment on the education that was given and follow up as well!! I'm a fan and will recommend this company to anyone in a crappy situation (did you see what I did there?) 5 stars!!

This was the most positive and enjoyable plumbing experience I have ever had. 317 Plumbing cared…read moreabout my home's esthetics as much as I did (maybe more). Excellent customer service, very competitive price and extremely responsive. Call this company! Don't delay if you have a plumbing need.

Quentin did a hot water replacement in a rental I own, and replaced a couple toilets. The floor…read moreunder one was rotten from leaks and he did a good job of repair, re-floor (vinyl sheet flooring) and replacing toilets. All done quickly and coordinated from out of state. Highly recommend.

Quality work , prompt , communication, and customer service. They were assigned to fix a couple…read moreof leaks in my house by my home owners insurance and I'm very pleased that the work that they completed they show up on time as they communicate when they're on your way they're very responsive to questions or concerns highly recommend them!

I am providing a four year look back report on the work performed: H20 softener and heater- with…read morepressure gauge,All are functioning as they should. Both where smaller in size, thus extra work and material were required,.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

All Plumbing is expensive but when it comes to gray Plumbing they always have the best technicians…read morethe person who answers the phone is extremely professional they're clear with any expectation you're going to need I absolutely use gray Plumbing I've used them for over 7 years now and I really don't want to go anywhere else

I had an emergency plumbing leaking on a Friday night. They were the only company to call back…read more Thankfully they made it out to fix the issue, but the cost was almost $600 for a 30 minute fix. I also never received a receipt for it after entering my email. Thankful they came, but I felt the pricing was extremely high.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

Rob M was very informative and answered all of our questions. He told us what he suggested and…read moredidnt try to sell us on something we didnt need.