Quick response when my hot water heater broke! Thank you for saving the day and fixing it!read more

From the owner: We have been providing plumbing repair & services locally for 30 years and are skilled…read moreprofessionals who guarantee our work.

Called Wilkes after receiving what seemed a very high quote from another plumber, Wilkes came out…read morereplaced and removed the worn-out water heater and the price was much less, and very reasonable for the work performed.

My mothers furnace stopped working recently and given the outside temperature my mom was in a…read morepanic. The team at Wilkes responded immediately and made replacing her furnace a priority. I live out of state and was not able to be there so knowing they were taking good care of her meant everything to me. They brought in heaters, covered doorways with blankets...everything they could to keep in the heat as best as they could. She raved about their kindness and how knowledgeable and honest they all were. Thank you so much!

The crew is very professional and courteous! They came out 2 days earlier because the situation had…read moreescalated. They explained every thing very well and were price transparent and very affordable. I will definitely use roto rooter for any of my plumbing needs .

joe was awesome super polite and explained everything he even cleaned up the mess from the drain…read morewhich he totally didnt have to do! forever thankful

Best customer service over the phone I have encountered in 20 years. looking for a part, not sure…read morewhat I needed. Not only did she tell me exactly what i needed, but where to purchase it. I was overwhelmed. !0 minutes later, phone rang. She actually called me back with a exact part number. Firelands plumbing has made a new customer today. Thank you, Hal Miles

They were paid in full by my house insurance to fix a broken pipe and replace hot water heater. We…read morewere given time frame of 1-4 for him to come look at the damage and he showed up after 5. It was February and we had no heat so we sat there in the cold and waited for him for over 4 hours! He kept putting us off and Yvonne told my husband he was pestering her because he was trying to get updates since keeping us in the loop was nonexistent. He said he would be there by 4 one day. Showed up after 6. We had an electrical fire and they decided not to install water heater. I let them know when electricity was back on and we set up a window of 1-3. Electric was on by 1. Again they decided not to do it. Then they tried to bill us $720 for lost time due to all our cancellations. We rescheduled once, the rest was on them. Very poor customer service! And they threatened to leave water heater outside my house if we did not pay the $720! Didn't pay it and warning everyone of poor service!!!