Embrey Mill is very good about my dental anxiety. They're always happy to numb me up further, wait…read morefor it to fully kick in, narrate what's going on in my mouth, and take the procedure at my pace. All of the work I've had done here has been durable and comfortable. Dr. Andrew is fine with monitoring minor issues, rather than aggressively suggesting further procedures. They can also treat some cavities without drilling! Invisalign in my thirties returned my teeth to the perfectly adjusted smile orthodontia gave me at fourteen. wear your retainers...or come to Embrey Mills. They accept both FEDVIP and Community Care through the VA. Changing from one to the other was painless, and they updated all of my imagery at the same time.

This place is 100% a cash grab establishment. It's the jiffy lube of dentistry. Think you are going…read morein for a routine teeth cleaning? Wrong. They push Invisalign in every other sentence. Very nice and clean facility because when someone walks in they see dollar signs only. The lady with the clip board trying to show me the break down of the $6k they thought they could get out of me told me I have periodontal disease. Not the dentist. In a last ditch effort to get money when I said I'm not here for Invisalign or anything else besides a routine cleaning. I asked why would SHE, the finance lady be telling me this and not the dentist. No response to that. Do I? Maybe. But am I going to give them money based off that visit, absolutely not. I will go elsewhere and have a more caring dental team educate me what's going on and what needs to done. Here you are just educated on price.

Been coming here for a few years. Place is always clean and professional. Have always had a good…read moreexperience. Last visit had a tooth extraction and the doctor did a wonderful job taking her time and minimizing the post-op impact. Tooth put up a good fight but eventually relented . Recommend the services provided here.

Well, after roughly 30 yrs with the same dentist, it's time for me to depart and find a new…read moreprovider...Nothing wrong with the dental services, but I will not tolerate rudeness of the reception staff...I ended up walking out of there after an argument with the receptionist. I will not tolerate being disrespected, nor talked down to. Customer service is paramount in today's world and this office is sorely lacking in that department.

I'm extremely disappointed with my experience at Advanced Dental Care in Stafford…read more Two weeks ago, I called to schedule an appointment and provided all of my dental insurance information over the phone. I specifically asked if they accepted my insurance, and they confirmed that they did. Based on that confirmation, I scheduled the appointment, took time off work, and drove 35 minutes to get there. When I arrived, I was then told that they actually do not accept my insurance. This is incredibly frustrating and unprofessional. Insurance verification should be handled before confirming an appointment, especially when a patient has already provided all necessary information in advance. I rearranged my schedule and lost work time for an appointment that never should have been booked in the first place. I understand mistakes happen, but this was a complete breakdown in communication and organization. I hope they improve their verification process so other patients don't waste their time the way I did.

The worst healthcare experience I have ever had. They did a poor job of verifying what services…read morewere covered by my insurance, so I had to double-check and call my insurance myself and corrected them when they claimed that a service was covered when it was not, AFTER they had already set my tooth (i.e., drilled a giant hole) for the service that was not covered. They also charged me the incorrect copays (they charged a copay of $125 per tooth when it was supposed to be $0). The insurance and administrative staff are incompetent and I have to repeatedly reach out to them to bill services to my insurance correctly. Not only that, the dentist couldn't spare 20 more minutes to complete filling a cavity, requiring me to come back at a later date, because he was flitting from patient to patient. The only all-stars here are the dental hygienists and assistants. I believe everything Nardi mentioned in their review, because I am expecting to get a large and erroneous bill years down the line due to their incompetent practice. On top of that, the ceramic inlay that they inserted in my tooth broke after three months. Horrible experience all around. The back and forth with an incompetent dental practice is exhausting, and I will be changing dentists.

Sharing a story we have with: Stafford Family Dental Care, 35 Walpole Street, Suite 201 Stafford,…read moreVA For over 20 years, our family has had dental insurance (Delta Dental) with no issues. We get regular checkups, cleanings, and x-rays as needed. We have 2 kids now (9 and 7) and moved to Stafford in 2019. We've tried a few dentists and haven't found one we've especially liked for many reasons (COVID restrictions, tried to oversell products, etc..). Was hopeful we found our dentist at Stafford Family Dental Care (SFDC) but we were wrong. Lots of dentist appointments for our family and we know, all too well, to ask the question: "Is this covered by insurance?" We have hopped around at least 3 times since coming to Stafford and each dentist has requested the records from the previous and been able to answer the question honestly. We decline stuff they try and sell (services, fluoride, products) that are not necessary, if not covered by insurance. SFDC doesn't ask, they tell you what services they're going to perform (fishy). This situation, they told us they were going to perform panoramic x-rays and fluoride for both our kids. We asked if insurance would cover and of course they said "yes it would." May 30, 2023, we received our second notice to pay the bill for the x-ray and we called to find out what it's about. They explained we owe $106 because the panoramic x-rays for my son were denied because of frequency limitation. Lots of things wrong here but I tried to reason with them explaining, while we were in the office, we asked if insurance would cover it and they said, "yes it would". Other dentist offices check with insurance prior to completing a treatment/service and provide you with a cost/treatment plan. I know we could have verified previous services and checked claims/receipts/etc. but it comes down to customer service. We asked, they lied. I then asked if they would forgive this bill as there was some sort of miscommunication, but the answer was no. Quote: "They performed a service, and we are responsible to pay the bill, or it will be turned over to a collection agency." We gave them another chance and explained this has never happened, should have/could have, occurred by both sides, and explained they would lose us as patients, and I would post this write up on social media. They didn't care so here we are. I expect to get lots of calls from a collections agent and I'll probably have a credit hit I'll have to argue. I doubt much will come of this, but it is a clear example of a dentist trying to gouge people for extra services and products. One of the most unethical things I've ever experience, lying to their patients to get extra $ out of them. Looking back on prior services, they hit us for almost $200 because a previous dentist installed sealants incorrectly so they had to redo them. They were done the previous year! I'm seriously doubting there was anything wrong with them, but they got the $ out of us. Ending note - please avoid Stafford Family Dental Care and spread the word. I would very much like them to go out of business and take their unethical practice with them.

Had to take them to court and get a judgement against them....they lie....the end,,,,side…read morenote....in response to her response....still lies....not dismissed and it is public record...Stafford general district court.....trial date 1/7/13.....K & M Dental LLC....you will find judgement for plaintiff

Wonderful office staff, pleasant from the minute I walked in. Seemed honest and actually disputed…read morewhat my former dentist told me as far as treatment plan. I am a new patient but I was definitely pleased by first impression!

The girl in the front desk Karen was able to schedule me in a last minute appointment, someone…read morecanceled. Karen is very knowledgeable, her and the other young lady in the front desk. I got my teeth cleaned by the dental hygienist and I must say she does such of a fantastic job. She really takes her time and really gets in your mouth cleaning your teeth throughly! I will for sure be coming back because she's that great. Unfortunately I didn't get her name but I'll make sure to call the office and let them know how wonderful she is.

Enjoyed the care there! When we moved I was sad to leave my old dentist but the dental assistant…read morewho cleaned my teeth was lovely.

The care at Dr. Patel's office is excellent. Easy to get appointments, very quick visits without a…read morelot of wait time at the office. Even to numb up the are to work on is very good, I've been treated on several occasions and never walked away feeling numb for hours after a visit.

Dr Patel is one of the best dentists I have ever had. The staff are friendly, reasonable prices,…read morenice, clean office, gentle with no pain, does a thorough job, but gets you in and out quickly without a lot of wait time.

The dental services here decent so far, and everyone is friendly. The problem lies with their…read moreadministrative practices. My first visit was a waste of time because they never bothered to check to see if they accepted my insurance before I arrived in the office. I took time off from work only to be told that they can't see me even after they told me they accepted it when I made the appointment. This was in the December 2020 time frame, and I was switching insurance carriers the following month, so I came back in January, and everything went okay. Fast forward to October 2021, I need a crown. I go to my appointment after they call me to tell me my crown is ready. I get there and they tell me that they made a mistake and my crown is at the Fredericksburg office....they have to go get it. I had to take additional time off in the afternoon to come back the same day to get the crown put on. Once again, I took time off from work. This situation could have been avoided if they would just prepare for their appointments at least the day prior. Nobody likes their time wasted. 3 Stars

The Stafford location is always clean and the front desk staff are consummate professionals. I…read morewent in to get a chipped tooth repaired and I could not have been more satisfied with the outcome. Dr. Colina and his assistant Nikki were awesome. Dr. Colina took his time thoroughly explaining every step of the process to the point I was comfortable about the options that I had and moved forward with the repair. His work is top notch and he is quite the professional and values patient satisfaction. He will be the go to dentist for my family going forward.