I stumbled upon this quaint shop while visiting family in Gates Mills Ohio. Everyone else I called…read morewas appointment only and she asked how much time I had and told me to come right over. I wanted a pedicure and to have my acrylic nails filled and I'm so picky about my nails. Tracy is the owner she is a delightful, kind and Amazing woman with a beautiful heart. My pedicure was fabulous and I just relaxed enjoy the moment. The ambience in the colors of the room and the music playing and just relaxed me and put me into a Zen state. The last place that had done my nails had a wreck them and I was embarrassed even show them to anyone her eyes popped when she saw them. She said don't worry we will fix you right up. My nails are so beautiful I cannot believe it they look exactly like my own nails and the color she chose for me is out of this world. I highly recommend the shop to get all the personal care your nails your feet and your spirit need. You will not be disappointed. Thank you Tracy for your expertise, your kind words, and the conversation

Went with my sister-in-law while I was in town for the holiday for mani/pedis and had a great…read moreexperience. Tracy was extremely warm and hilarious. Both she and the other nail technician (whose name I can't remember!) did an excellent job. I would definitely go back while in the area. My only complaint (which has nothing to do with the service itself) is that they need a better sign! Because it's on the second floor, it took us a hot minute to spot it.

Complained when late 5 mins because of the awful traffic on Mayfield. Yet, when you have to wait…read morefor them 20 mins, no apologies, nothing! Owner very very rude. Would give zero stars but had to give one to post.

0 Stars for me they suggest you text the number which I did and did not get a response. So I went…read morethere which I was already close because they said they opened at 9 I text at 915. The man told me I can't be serviced and that I needed to text I showed him I text and said he did not respond because he was too busy working. I will never return poor service. Lastly, he recommended me try somebody down the street after I wasted my time.

After being a regular customer for years, I had a bad manicure by the owner's wife. She was surly…read moreand insulted me. Her husband was the usual one I went to, But at last minute I needed a manicure and another operator did a terrible job. I went back and was told I was no longer welcome there!

My nails look terrible. I also got cut. Tom did a terrible job don't recommend and will never come…read moreback.

They were so helpful and knowledgeable!! Cheryl does amazing, simple, quality nails! She was also…read moreso patient with me. They're very professional.

I requested a manicure with lotion or oil for the soak. I did not want my cuticles nipped of my…read morenails filed really recklessly. My nails are beginning to split and peel so I need someone to be considerate of that and I make my request known. You would think a manicurist would know about aging nails and be considerate but not this woman. She was hostile and combative during the entire service even to the point where the receptionist looked at her a couple of times because even she couldn't believe how this woman was acting. Maybe she was a Trump supporter because that's how irrational she was. Well she doesn't have to worry because I won't be back. They don't realize how they impact their market. I have begun to take the time to do my own nails which is not rocket science by the way.

This place was renamed USA Nails. It's a regular Asian nail salon. It's small but welcoming. They…read morehave lots of colors to choose from and also have the selections in gel. I went in for a spa pedicure and a gel manicure. I arrived at 530 and was out by 745. The shop was very busy and had 4 people working. The technician doing my services was very friendly and nice. But I could tell he was ready to go. I'm satisfied with the work he did but felt he could have did a much better job on my feet. He was distracted by people coming into the shop and it was close to closing time. So I can understand. I found the language barrier hard to understand at times especially when they're wearing masks. My gel manicure was 28.00 (regular is 18.00) my pedicure was 30.00. I will return.

Nail techs do great work, but pricing is higher than upscale shop in central Lexington,…read moreMassachusetts.

Cathy Wood is the best hair stylist. Cathy took the time to know what I wanted and my hair needed…read more It's easy took book an appointment online. Cathy is pleasant, easygoing, professional, and patient.

I love this Salon Lofts location! Cathy Wood has done a fantastic job coloring my hair (blonder) on…read morethe two occasions I've gone to her. I originally found her through the Salon Lofts website. She is incredibly down-to-earth, fun, kind, is passionate about her craft & goes out of her way (above and beyond) for clients. Her space is DARLING & impeccable. I have a third appointment with her tomorrow & would recommend her for ALL of you hair goals!

Appointment to take off gel from my toes and extensions/gel from my hands. Left with polish still…read morepresent on my toes, a burned cuticle/entire side of my toe and a terrible job thoroughly removing extensions from my hands. Nails left jagged and not pleased at all. Nail tech did not speak, moved my body to accommodate her needs and never apologized for the injury to my toe. Needless to say I would NEVER return or recommend to anyone. Salon was also overwhelmingly without adequate ventilation. Very disappointing. O/5 rating

I asked for French tips with a gold line. The lady who did them for me seemed nice at the…read morebeginning. I can admit I was moving a bit at the start but that was before any shaping. While applying the gel hybrid to my nail and going under the light I kept telling her my nail beds were burning. Multiple times she either ignored me or told me to take my hand out of the lamp and put it back in. That's exactly what I did and it still hurt very bad. I said can you turn the temperature a bit lower on the lamp, no response. Not to mention but my nails look NOTHING like my picture.

This newly decorated salon with new owner seems active with customers. The front desk has a host…read more The nail techs are in the back portion of the room with walls to allow privacy. I came here for years for mani pedis. Now, with new ownership my manicurist is back, and so am I.

i've been going to this nail salon since high school and I was in a rush, but my nails are very…read moreblotchy and very rushed and as a I'm actually like really disappointed how bad they did

They don't take direction well and are not accommodating to the customer…read more.. My 12 year-old daughter walked in with her grandmother to get a regular polish French manicure with high arches. (She has healthy nails and doesn't wear acrylics nor gel). She showed a picture of acrylic nails just to show the style. The salon tried to convince her to get acrylics. When that didn't work, they told her to get gel. She called me to ask me what to do and I told her to ask for a regular French manicure. She asked, and a gentleman in the background told her it would chip, it wouldn't look good and she should get gel. My daughter deals with anxiety and started getting upset. She was going to settle for regular polish with no design, and ultimately decided to leave...IN TEARS! Furious, I called the salon and the gentleman repeatedly told me she never asked for a French manicure. (I WAS ON THE PHONE WITH HER WHEN SHE ASKED.) I said I would just write a review and hung up. The gentleman called me back within 5 min to continue to dispute. I asked the purpose of the call and they hung up. NEVER again!