Zero Flexibility, Zero Understanding - Take Your Business Elsewhere…read more I called ahead to let them know I was running late due to a family emergency (my child was injured). I was already 5 minutes behind and estimated I'd arrive in 7-10 minutes--possibly 2-3 minutes past their "grace period." The response? "If you're over 10 minutes late, we have to reschedule." I explained I was only in town for the week and couldn't reschedule. Their solution? Charge me a cancellation fee anyway. My dentist is more flexible. My doctor is more flexible. Even my veterinarian is more understanding than this. Life happens. Emergencies happen. A rigid 10-minute policy with zero consideration for circumstances--especially when a customer calls ahead--is poor business practice. I understand policies exist for a reason, but good businesses know when to apply common sense. This wasn't it. I won't be back, and I can't recommend them to anyone who values customer service over inflexible rules.

I had a really disappointing experience with Amy. I came in asking for a standard haircut, nothing…read morecomplicated, but was told I needed a longer appointment. It felt unnecessary from the start. The haircut itself felt rushed, and the end result showed it, my sides were noticeably uneven and not blended properly. I've never left a shop this unhappy with how it turned out. I gave it a chance before saying anything, but it's honestly the worst haircut I've had. I wouldn't recommend booking with Amy based on this experience.

$72 for two kids haircuts? Are you freaking kidding me and on top of that... I rarely leave…read morereviews, but the experience here was so horrible and the person was so RUDE that I actually have to warn other families to stay far away. Just incredibly rude and I cannot believe this person works with children. We will never come here again.

Stephann was wonderful giving my 2 year old his first real haircut. She took just enough off but…read morenot too much. She communicated each step of the way. My son was so happy, like a spa day, and gave her a hug. Thank you !

This place may be OK for kids haircuts but they charge premium salon prices for haircut, $42…read morewithout a tip, that was worse than any discount hair place. It's ridiculous. An older woman cut my hair and when I got home, it looked like they put a bowl on my head and cut it short under the bowl. My hair was not blended at all. She didn't listen to how I told her I wanted it cut she just cut it the way she wanted to. Will absolutely never be back. The staff was not really friendly and seemed bored & disinterested. There are too many other good places to get a men's haircut to waste your time and money at this place.

Good spot. Skilled Stylists. Attention to detail. Friendly vibes. Professional. I'll be coming back.read more

Terri, I hope you read this and know that everything I say…read moreis from the bottom of my heart. I cannot thank you enough for your superb service and hope that I can return the favor as soon as I can. You went above and beyond the call of duty for me, yet we've never met and wasn't expecting you to be what I needed during this time. Thank you, thank you, thank you!! Ladies, this is the girl you are looking for. She communicates with you about what look suits your own beauty. I came in with long, dull hair and came out looking and feeling like a new person in the most greatest of ways. Her salon is very accommodating and welcoming. I urge you to make an appointment with Terri when you want to treat yourself to a fabulous new makeover like I did.

Best hair cut/color that I've ever had!!! I have very curly hair and it's never looked better!!!…read moreTerri is a true professional and does exactly what you ask of her!! I always look forward to my appointments with Terri...it's like visiting with a close friend as opposed to just being a client! I would highly recommend her and I will never go anywhere else!!

Go see my girl, Brittany! I started seeing her about a year ago after my previous stylist quit…read moreworking Saturdays and didn't have evenings. It's always hard switching stylists when you had one you loved but Brittany didn't disappoint and her schedule is easier to work with for those of you that work full time.

Please do not waste your time going here! If I could give…read moreit a "negative star" I would!! I had an appt. with Fran, the owner. I needed a simple cut and highlight...nothing fancy, and even brought in photos of me with the cut and highlight I wanted- She hurriedly said she knew what I was talking about- She put me under the drier with foils to process...but, had another customer come in, .... She completely forgot about me! When I went to ask if my time was up, she frantically took me to take the foils out....I knew something was wrong when she doused me with a strong, chemical, toner! It smelled awful!! I knew something was wrong right then! She cut and blew my hair dry and it was "nothing" like I had asked and showed her! My roots were still showing, and it looked terrible!! The cut was "NOTHING" like I had wanted either!!! Fran was terribly rude, condescending, and could care less!!! She was yelling at me, as if I didn't know what I was talking about!!!! I have contacted the BETTER BUSINESS BUREAU, about the incident! DO NOT waste your time or money here...they treat you terribly!!! Austin has SO MANY GREAT hair salons, and this place is a joke!!! Don't waste your time, just to be treated with utter disrespect and unprofessionalism!

Blake is my guy! Been cutting my hair and giggling with the galls for 10+ years! Never disappoints…read more Great atmosphere, fun personalities all around and it's in the Lakeway/bee cave bubble!

If you want a great haircut go see Blake. He gave me such a cute current razor cut!…read moreI love my hair again for the first time in a long time! He is both talented and so easy to talk to.

Robert is fantastic. Always does a great job. I would highly recommend him. My hair always looks…read moreperfect when I leave.

Robert is THE Hair Cutting Man , no doubt! I needed a healthy trim and he heard and advised what to…read moredo so i could have a healthier look! It is appointment only, make sure to call!

Best barber in bee cave!!!!!! Always on time for our appointments. Consistent cuts every time the…read morelast 2 years. Very warm and welcoming. Amy makes a mean old fashion that's complimentary with the fire cuts, highly recommend

Marlyn took care of me and my son. Every time we go in she is very welcoming and listens to my…read moreson's needs. She does excellent at her job, I recommend her to everyone.

I have been getting lash extensions for 14 years and Amy is my favorite lash tech I have EVER used…read more She is precise, gentle, kind, and has the best skill I've ever seen My set always looks flawless and my lashes have amazing retention She listens to what I want and gives me exactly that ! The salon is welcome and relaxing and they are always accommodating kindly to my schedule changes ! I appreciate you AMY and I highly recommend !!

I consistently got the lashes that I want, she's honest about what looks great for what I want…read more Always delivers quality with professionalism. Additionally, uniquely excellent from her: - she never pulled my lashes to try to fix over gluing - she doesn't lean on my forehead to anchor her hands from unsteadiness - super gentle with her application - ambience of calm and relaxation in her salon is a reprieve from the chaos of the day I also had her do my hair, dye, highlights, cut and blowout. She treats her clients with true care and meticulousness. She performs the whole process personally, and unlike many salons who hires a trainee to practice on your head. A real gem in service and skill.

I've been coming for to Lacey for my haircut for several months. Grew it out during COVID and…read moredecided long was not for me! She listens to what I want and we discuss what will work since I have 9-10 cowlicks and that's difficult. Great massage with my shampoo too. Love it that they charge differently for short and long hair. Receptionist very nice and easy to work with.

Danny Carter I have been going to Wild Orchid for several…read morecuts by Ashley since she was at the Westlake location. I enjoyed the friendly attentive staff and Ashley's professionism and cuts (obviously as I returned several times). Hearing that Ashley had transfered to Bee Cave/Lakeway I went ahead and made an appointment there yesterday (Wednesday April 30 at 10am). I was told Ashley had upped her price by $10 in an advanced email prior to my appointment. The email also stated that any NO SHOW of my appointment would result in a 50% charge on my credit card on file. The total drive from my home to Wild Orchid was over 45 minutes. Upon arriving a few minutes before my appointment time, I was greeted by at least 3 people offering me something to drink, which was greatly appreciated for the customer service. But after waiting for nearly 10 minutes for Ashley to show, I left because Ashley didn't call, text or notify anyone anything about her NO SHOW. And still today, I have yet to hear of any apology or excuse as to why she didn't show or call. Not a word from management either. I should expect a 50% refund from my last appointment. Neither was I offered a included hair wash with any of my previous appointments that I was unaware it came with the cost of the cut. I thought I'd found the one stylist I could depend on to do my hair the way I wanted and was willing to travel over an hour and 15 minutes round trip to get. But I will NOT be going back to Ashley nor Wild Orchid for anything UNLESS they make this right. So far, I've heard nothing.