Omg, the receptionist in Dr. Heistein's office is devoid of any compassion or helpfulness. At the suggestion of a friend I contacted his office. I am trying to find a plastic surgeon for breast reconstruction following breast cancer surgery. I shared my intent and desire to see the doctor. I could tell from the beginning that this was a person who loves saying no. She was rude, condescending and had prejudged that I shouldn't see the doctor. She first tried to tell me to see the surgeon suggested by my oncologist surgeon. I told her I didn't care for his manner or plan for reconstruction and wanted to see Dr. Heistein. At one point well into the convo, she says, "I just don't know what it is you want." I want reconstruction on my breast on which I had surgery for breast cancer. She proceeded, without having even seen me, said that some breasts are just not candidates for reconstruction. Some breasts are mangled and have a big ball of scar tissue and just aren't fixable. She ( a receptionist, not a doctor) said that to me with absolutely no knowledge of my situation. She eventually told me that they take Medicare but not Medicare advantage and so can't help me. I said well, you take Medicare and she told me I would be paying a huge amount out of pocket. Still, she'd never seen me, hadn't precertified me or anything else. It was a horrible experience and I suppose I should be glad not to deal with this person ever again. Dr. Heistein should know how horrible this person is. If he knows and he's ignoring the issue, shame on him. If he doesn't know, someone should tell him how awful she is. read more