Terrible customer service, non responsive, doesn't answer phones or emails and when you make…read morechanges to your policies billing is screwed up and now we get cancellation notices from State Farm, this agent is totally incompetent

I've been working with Jason for a few years now and he is awesome. He's got a great personality,…read moresuper friendly, and he really cares about the people in his community. I honestly used to just call and rate shop from company to company, but Jason has kept me at State Farm, which is pretty unique. He always works to keep my policy updated and I look forward to working with him for a long time.

The coverage is good, benefits easily and quickly changed/updated. However, I have never had an…read moreinsurance agent that is this difficult to get ahold of. I have attempted to find out more information about the specifics of my plan, as well as trying to get the date changed that my payments are withdrawn, and nothing. Any attempts at calling the office lead to you another agent. I have never actually spoken to Albert on the phone, even though he is my agent. Would not recommend.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Personal Financial Representative in New Albany, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

Meet Lew for the first time when our sons were in t-ball together way back in 1975 or 76. So…read morethat's a 44 or 45 yr old relationship. Lew became our insurance agent that year and we have never felt the need to switch to anyone else. Home, car, trailer, boat, motorcycle and Medicare have been products Lew and his staff have helped us with over the years. At Lew Griffin Insurance you're not just a name on a policy but someone they get to know and care about. Have recommended them many times over the yearsand am doing so once again. Call them.

From the owner: Lew Griffin Insurance offers all types of insurance in the Columbus, Ohio are, including auto…read moreinsurance, home insurance, motorcycle insurance, boat insurance, business insurance, life insurance, disability insurance, and long-term care insurance.

I had a terrible experience with this State Farm office. I paid $466 on November 29, 2025 for three…read moremonths of auto insurance in advance. I moved to another state on December 22 and canceled the policy, but they have still not processed my refund. The staff showed no willingness to help and kept pushing responsibility away, telling me to "wait for the billing department" without giving any updates. Their attitude was cold and unprofessional throughout the entire process. I have been a loyal State Farm customer, but this experience has been extremely disappointing. I hope they improve their service and take responsibility instead of leaving customers without answers

Anthony Pelfrey and his team are the absolute best! They are always available to answer my…read morequestions! I was recently in an accident and the staff and app made getting repairs and a rental very quick and easy! I can't thank Anthony and his team enough for the great experience!

Eric has been our agent for personal, family and business since 2014…read more I have experience with many agents over the years, Eric tops them all. He listens to your needs and desires. He explains everything, and makes sure you understand. He will make sure you are completely covered and not just the minimums, which will leave you flipping the bill if you actually have a claim.

Recently our company needed to shop the market for new insurance needs. Eric and Buckeye Benefit…read moreConsulting did an outstanding job of improving our coverage while reducing our expenses. I highly recommend Eric and his team

After being a customer for 35 years we filed our first claim. Out of the blue we noticed our…read morekitchen floor was "bouncy" we checked and there was NO water on the floor or under the sink. We checked the basement and no indication of water. We did call a plumber and he determined it was most likely a leak that had seeped into the flooring from a dishwasher Our next step was a restoration company who removed 6 layers of flooring. Yes, this is a nightmare, and we have no idea of when it started. The worst part is Liberty Mutual did NOT cover the damages If someone could tell me how to discover water when you do not see it on surfaces and being a customer for 35 years and never late with a payment. Why were we denied. We will be canceling both our auto and homeowners policies. I can NOT in good faith recommend this company

I think of all my complaints/ compliments this is the most serious. They raised our rates. No…read moreaccidents or claims to cause this. Called them early March 2018. Was told there had been some errors so they'd redo the whole policy. So the rate went way down which made me think we'd been paying the wrong amount for at least six months. I didn't want to rock the boat so I accepted the new policy which was good. It's April 7 and I'm told the policy is being changed again. No claims. No accidents. They raised it 500.00 extra per year. We were promised the new rate from March 2018 to March 2019. How do these companies get away with this? I have the paper work and am writing the Attorney General on Monday. Don't use this company if you value your sanity.

Great people to work with work with!!! I have my home and auto insurance with them!! Excellent…read morecustomer service!

From the owner: Providing quality insurance services while recognizing customer needs for Auto, Home, Life, Health…read moreand Financial Services products. We strive to cover State Farm customers from obstacles that may come your way. Please stop by or give us a call today and let Shawn and me provide you with friendly customer service! License #: OH-982025

Skip Ivery and Daylon Holland are absolutely the names of premier service!!! I was in a bind with…read morecar insurance and they helped me obtain affordable insurance that no other insurance company could. They treated me like I was part of the family and helped me get the best deal even if it meant less money for them. I so highly recommend them. They will have my account for a very long time!!!

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. We are the Good Hands leading today's families to achieve tomorrow's dreams! Born and raised in Central OH, I have become very involved in the community by sponsoring local events, schools, and charitable organizations.