I really have nothing to review as i have now made appointment after appointment and they just don't show, no call, nothing. I called the first time when they were 30 minutes late and Was told he was running late, never showed, rescheduled and again it's been 1 hour past appointment time and no call, no show nothing! read more

do not hire this company- they do not show up for months when paid, they damaged the awnings and never repaired them

Unfortunately they overpromise and under sell, they take a deposit and tell you 6 to 12 weeks. Six months later, no awnings, no call back. Seems there's only one person in the office that can give you an answer and he's never there. Very unhappy with this unprofessional company. Buyer beware. read more

The company was over a month late in the install. They were scheduled to come three times, and were no shows. We come home from the movies one day and find the awning installed. We had no warning and it was a horrible job. I followed up with them and had no response. Actually, thee weeks ago, I received a call wanting payment on the final bill. I explained the issues and the woman said she would have someone out right away to look at the awning. Never heard from them again. read more

Well it looks like this review is consistent with many of the prior ones posted -- i.e. over promise / under deliver! The Scheduler who throws install dates up on a wall week after week like spaghetti to see if it will stick, and not ever a courtesy call to say they won't be out to do the install as promised! He doesn't think that part of the process should be if production has actually made the awnings yet before he tells you they will be out that week (3 weeks in a row). Finally when they do show up they do not have all the product to be installed (5 out of 6 pre-measured cause they took down the old ones so they could exactly match), and then you learn that three awnings to be installed did not have the grommets necessary, so back to the shop and another delay. Of course they are quick to send the invoice after. Like the restaurant when the meal was out weighed by POOR SERVICE --that is what has left a bad "taste about Jones Awning"!! Peter D Riverside Townhomes HOA read more

I wish I could rate them with zero stars because that is what they are worth. Worthless! Jones Awnings is the worse ever! We have patiently waited for our 3 window awnings. Signed contract on Jan. 20th. Gave us several promised installed dates. They finally come out when we are at work and install a frame on the wrong window and tell us the other 2 windows were measured wrong! Are you kidding? Employee in charge of our order is not answering our calls now. I am demanding my deposit back. This company is horrific and I hope they shut their doors permanently. read more

Whatever you do -- DO NOT USE THIS COMPANY. They installed substandard product, damaging the exterior walls on my home, left a permit open at the City for over a year, were non-responsive when I tried to contact them to address the disaster they left behind. On top of everything they are RUDE and NASTY to deal with. Avoid this company at all costs. read more

This is the worst home improvement experience I have ever had. I would not wish this company on my worst enemy. After 6 months of ignored delivery dates and no return calls the job was installed and the awning did not fit, was pieced and patched and patches nailed to the house to try to stop the waterfall of leaks. Then the owner, Brad Jones, finally made an appearance and had the awning removed with the promise of a new properly installed awning a week later. That was a month ago!!! Save yourself a ton of aggravation and go elsewhere. Pompano Beach. read more

Beware of Jones Awnings. They take your deposit then do not deliver as agreed. Five months late!! Extremely poor service. Save yourself agrevation go somewhere else for your awnings read more

I had an employee of said business contact me and try to persuade me to change it "or else" Guess what? I'm doubling down on the negative review! With such awful employees, it would be a real shame if they go out of business with such shady tactics. STAY FAR FAR AWAY AND DON'T GIVE THEM ANY OF YOUR HARD EARNED MONEY! read more

I had my first awning last over 10 years from another company. This replacement has been a joke from day one. It has gaps in seams that leak. It is covered in mildew whereas the prior product never had mildew . They repaired the leaks with piles of caulking . This is an awful sub standard product and i wish i stayed with the first company. read more

Worst company to deal with ever. Lied week after week. We finally had to go to our attorney to try to get our deposit back since they never delivered the correct awning even after telling me they would week after week for nine months. Stay as far away as possible. read more

I hired Jones Awnings twice over an 8 year period...they installed two large canvas awnings on the rear of my home in 2002, then I hired Jones again to replace them after being damaged in a fire in 2010. They do fantastic work..the awnings held up through hurricane Wilma..120 mph winds...without losing a single tie down...again through Irma. I have recommended Jones to many friends looking for awnings. My only beef with this company is this; I am getting a new roof put on and the canvas needs to be rolled back or removed to prevent damage to them during the tear off of the existing roof. After a few conflicting estimates, I was finally told the cost would be &1000.00! That is an outrageous sum of money for an estimated 4 hours of work...and really no way to treat a valued repeat customer. I understand that this is a busy time of year, and time is money...but seriously...a thousand dollars for a few hours to untie, roll back then re tie the canvas? I did not want another awning company doing the job as I had full faith in Jones work...but I'm left with no option as $1000.00 is astronomical...I could buy a whole new awning...aluminum frame , canvas and labor for that sum. Very disappointed by this. read more

I recently replaced my awning on my patio using Jones Awning & Canvas. It took approximately 20 weeks for the work to be completed (13 weeks before they even came out to remove the old awning to use as a template for the new awning, 7 additional weeks for the new awning to be installed). The owner initially told me when providing the quote it would be 6-8 weeks in total (contract states 8-14 weeks). Called multiple times, never could get an answer on why the delays or when the new awning would be installed. After the installation, trash was left on my driveway and patio. Part of the contract was to repaint the existing awning frame black. Only parts of the awning were painted, black paint dropping were all over the side of the house and on the patio as well as paint on the driveway. The awning itself looks great once it finally was installed; The overall service, company communication & scheduling, as well as the cleanup was not so great. Limited options for residential awnings in Broward County but I would look elsewhere. read more

Deserves 0 stars, worst company ever ordered awning in June. They said 8 to 14 weeks its been 9 months. And still isn't up. Please nobody should ever deal with this company they are horrible.... read more

I've never had an awning at my home and used Jones Awnings.....they were very professional and the work was done in a timely manner. I'd recommend them to everyone. Also my home appraised 6k higher because of the awning. read more

We contracted Jones awnings in March of 2017 to fabricate and install new awning frames and covers for our condominium. We were given a completion date of 8-12 weeks, It is now November and we still do not have our awnings. I have spoken with them almost weekly and am constantly told the same thing " we will be there to install tomorrow" they never show up. We have been given every excuse from the product has not been fabricated yet (8 months waiting so far) to my entire crew just decided not to show up to work today. We have been doing business with them for years with no issues and just cannot fathom what has happened that would cause a business to fall so far. read more