We bought a new 2025 Dodge Rebel from Dustin Vargeson at Jones Chrysler Dodge in Savanna, Tennessee. We had a very pleasant experience with him as well as with Ashley in the Finance Department. I would highly recommend this dealership to anyone looking for a new or used vehicle. read more

We have been to Jones for service - and installation of accessories we purchased from another place - on a vehicle we didn't purchase there and were very satisfied. I recently bought a pre-owned Hyundai Palisade there and felt I was given a fair price on the purchase as well as my trade in. All the staff we have interacted with are friendly and knowledgeable. We worked with sales person Brian Howell. He was friendly, honest, sincere and committed to us being happy with our purchase. The lifetime power train warranty they provide on their vehicles provides peace of mind and was a large influence on why we chose to purchase a vehicle from Jones. We have had only good experiences at Jones and will continue to use them for service and any future vehicle purchase. read more

It has been 6 weeks since my Jeep has been hauled back to them for repair. 6 WEEKS. I bought it 8 weeks ago and it had overheating issues from the start, and a bad roof leak (and standing water in the floorboards) they were supposed to fix prior to delivery and did not. Because of the roof leak, we already had trust issues with their service dept, so my husband and I replaced everything we could think of to fix the overheating. Started small with the thermostat and radiator cap, flushing the heater core and system... still air in the lines... ended up replacing the water pump AND radiator. Still overheating; figured it was either a cracked head or blown head gasket and called them. Their service manager insinuated that it overheated and blew the engine BECAUSE of what we did - like we just did all that for the fun of it! IMO, it was traded in by the previous owner with this problem and they just didn't catch it before selling. So after explaining that I only drove it 4 days back and forth to work, I did not cause this, they agreed to fix it for us, I'm assuming under their "Jonescare lifetime warranty". Every week, all I get is "middle of next week", then some excuse why they couldn't get to it yet. Tech was out, waiting on parts, tech was out again... etc. They ordered the parts one week, then 2-3 weeks later fixed it, but it didn't fix it... then they had to order a new engine from Chrysler... I was told that was supposed to have been in their possession by Monday of this week, still no word. Husband called today and they don't have the engine yet and it is not coming from Chrysler after all. Then, he tried to backpedal and tell my husband he didn't say that to me. They have my money and my Jeep and we haven't been able to drive it all fking summer. I have no trust left in this dealership. I'm just sick over this all. I don't know what to do. I feel like since they're "fixing it for free" I don't have room to complain, but it's been 6 weeks (so far) and we never hear anything unless we call them first.i read more

Our truck broke down in Savannah area I was able a find an alternator but the fusable link would take two days to arrive. Since it was a Dodge off to the dealer. The parts women tried to help but it is a part they don't stock. You can't stock everything. Well Jason noticed we were having a problem we talked about other options. Within a short period of time he fixed my wire an helped a couple of other customers. He is a great man. One of the best multitasking guys I have come across in a long time. Thank your efforts were greatly appreciate read more

Came to Jones with a problem that wasn't being addressed much less solved by other dealer. Even though the problem is still eluding us Jacob,Chris,Joel, Stacey snd a few more have all been great. read more

Thinking about buying a new car from these folks or getting your car serviced. I would keep looking, After my car sitting on there lot for 4 weeks, and me having to order my own part from Mopar direct. Because they has a $300.00 mark up on part. They would not honor Chysler/Mopar parts guarantee, I had to file a Mopar claim, after filing a claim I was reimbursed by Mopar and also informed that the part that I returned, All contacts & circuits tested to Mopar MFG Standards and part was not bad. I was going to trade car in on a new one, but not after this shady act, that most would consider fraud, I will travel out of town to purchase a new car. Pretty bad when you can't buy a new car in town were you live. As Jones owns Chrysler, Jeep Dodge, Ford, Chevy. they have the monopoly but not the business manors to be an authorized dealer for any make. read more

I contacted the seller about a week ago requesting information on a 2014 Camry, which they provided. I let them know that I was 2 hours away and I would need to think about it. This morning I let them know that I would try to take off this afternoon and could be there about 4:00. They said that would be great. At 2:00, I let them know I was leaving the house and would be there a little after 4:00. To which they respond "we ready for ya". I show up at 4:00 and they can't find the car. They then act surprised to find that it has sold. However, they have a 2017 Camry they can sell me for $2,000+ more. Now this is not a large dealership. You can literally see every car in the lot from the showroom. But instead of looking out the window to see if the car was there, they let me make take off work and make a 4 hour round trip for nothing. Even if it sold after I left the house, at least send me a text and let me know so I can turn around. Best case this was severe incompetence. Or possibly is was just a slimy sales tactic to try to up-sale me to a more expensive car. It is tactics like this that give car salesmen a bad reputation. However the joke is on them. I found a 1 owner 2017 Camry on the way home that was $1,500 less than the 2 owner 2017 Camry they tried to get me to take. read more

Our company purchased a 2015 Lincoln MKS from Ashley Heathcoat. Ashley was prompt and professional through the whole process. When we arrived at the dealership all the paperwork was in order which made the purchase process a pleasure compared to other dealers. I would highly recommend Ashley and Jones for a quality experience! read more

Their sales representatives are typical car sales men. They talk in circles and you can't get any straight answers on your inquiries. They would not honor THEIR quoted internet trade in value. This is on their website and is backed by Kelly Blue Book. They offered me 6 thousand less, then 4 thousand less a few days later. Customer service is very poor and dishonest. They can't even explain to you how their "lifetime warranty" works! read more

We got help from Wayne in the mechanic dept for my car being messed up by a third party. The third party refused to help or take responsibility for it. But Wayne didn't give up. He has helped to get my car a motor and once its finished I'll finally have my car back thanks to him. Thank you Wayne. read more

Don't get a car from they guys. They well tell you one thing and do something not right . All they need is the money after they get your money they are done with you don't talk to them. They will never talk to you in less you have MORE MONEY... read more

Wow, what a great experience. I talked for two days over the phone with the salesman and manager, and got some figures. Great figures actually. We agreed on the price and I drove over 2 hours to the dealership. Then when doing the paperwork there was a change! (like that never happens?) The great news is the sales manager stood behind his word. Integrity and honesty have been hard to come by for some folks, but this dealership has won me over. Thank you for standing behind your numbers with me. It is appreciated. read more