I've been going here for several years. Not sure what has happened to them over the past few years…read morebut visiting their office has become extremely frustrating. Today, I had an appt for 11:45. For the last several days, I've gotten text message reminders, voicemails, and emails reminding me of the appt. Yesterday, I was asked to come in 15 minutes early. This morning I rec'd a text that my appointment was moved to 11:30. I changed my plans around at work to accommodate. I arrived at the front desk at 11:25. I filled out one sheet of paper and they copied my insurance card. I sat down in the waiting room at 11:30. The waiting room had 5 or 6 people waiting when I arrived. I waited in the waiting room for 50 minutes. I asked the front desk why I was asked to come in early and my appt time was changed and no one had a clue. I ended up leaving. Based on prior visits, surviving the waiting room doesn't mean you are on the fast track to leaving anytime soon. Once you pass that hurdle, then you get to read the eye chart. Then back to the waiting room - or if you are lucky, on to your room....to wait. Then after 10-20 mins Dr Trapeni will visit. They you are rushed out to the saleswoman who pushes overpriced lenses and frames. Beware, she gets upset when you tell her you just need a copy of your prescription so you can order your glasses online for half the price. They have always quoted me $300ish on basic glasses with none of the fancy lenses and add-ons. My insurance pays $200 towards that amount. However, I learned a couple years ago, I can go online and get the EXACT same glass, plus all the upgraded lenses for less. For instance, had I gotten to see a doctor today, I was going to order online and get name brand eyeglasses (with upgraded lens) and sunglasses for $240 - TOTAL, that means only $40 out of pocket for TWO sets of glasses. This practice couldn't come CLOSE to that price. I wish I could say the extra expense paid for better service, but after waiting 50 minutes for nothing, I don't think that's the case.

Dr. Trapeni is an outstanding eye doctor. Having said that, it takes more than just the boss to…read moremake a good experience or a bad experience. Well, the front desk staff really makes a rough mark on this establishment. The main front desk person is abrupt, harsh, and inept. Sadly, this is making me not want to go back even though I really love the care of the doctor.

It's never easy when your fur baby goes blind. My 13 year old Yorkie has been my ride or die since…read moreI was in college. The people at VOS welcome both of us with open arms, calmed my hysteria and treated my little girl as if she was their own. We have had several follow up appointments and it's not been the greatest news but I am so thankful for the team here. The follow up and check in on your and your pup. It wonderful to have somewhere that cares for your pet as much as you do. The prices are on par with what you'd expect from a specialist so be prepared however the service, team and atmosphere of the facility makes it worth it.

We had a great experience with Dr. Wright. Our elderly rabbit is going blind due to cataracts and…read moreshe was thorough, kind, and took time to explain everything to us. I appreciated her conservative approach to treatment that centered our rabbit's overall health and wellbeing.

THE BEST!!! Due to insurance changes over the years I've been to other places but when I wasn't…read morehappy with a prescription, I went back to Dr K and she always gets it right. I also have an astigmatism. I trust her advice 100% and I send my wife and kids

A+ - she really cares about her patients, takes time to get your prescription right. Highly…read morerecommended!

This was my first time seeing David Brown OD, and it was a great experience. He was the most…read moreknowledgeable eye doctor I've been to, and had answers to all of my questions. He was helpful and kind, and I left very satisfied with the care I received. Also, the staff there is extremely nice and helpful. I would definitely recommend this optometrist.

I had a friend recommend Dr Nance as she is good with people who have thyroid issues (it impacts…read moreyour eyes). I went and she was terrific. She diagnosed me with dry eye which I didn't even realize I was struggling with. I just thought it was aging. She treated me and gave me a detailed exam. She takes her time, answers any questions. Recommended me to take a high quality fish oil for my eyes. I have now been coming here for 3 years and am very pleased.

Dr. Nance is fantastic! She takes her time and really listens. It's obvious she sincerely cares…read moreabout her patients. My daughter had an issue with contact fitting and she went above and beyond with the kindest and most professional assistance. The administrative staff is excellent, too. They are very efficient and responsive and great with insurance!!

I wish I could give them more than just 5 stars!!! From the moment I walked in the door at the…read moreFranklin, TN location, both Cecelia and Alyssa were extremely welcoming and treated me like I was a regular patient. Caring, very helpful and made my experience 12+ stars! I've only gone to your walk-in optometrists (Visionworks, etc.) and I've never felt like I do at Dr. Peace's. Other offices try to sale you their glasses and are quit pushy to say the least. Going to Dr. Peace was a COMPLETELY different experience. Dr. Peace taught me more about my prescription and eyes than any optometrist that I've seen in 33 years. He is honest and pleasant to around. The first exam was extremely quick and I was in and out in no time. Being as busy as we all can be, its hard to wait and be patient. :) We ordered a trial pair of contacts (first time attempting to wear them vs. glasses) and they came in very quick. They called and scheduled an appointment for me to come in an learn how to put them in, etc. etc. Again, Cecelia and Alyssa were AMAZING!!! Alyssa was very informative on the contact process and educated me so well on how to use them. No wait when I walked in, she had my contacts ready to rock and roll. Best experience yet and I can't wait till my next annual exam! Actually look forward to those things now. Thanks you to the staff who opened me up to a whole new world with contacts and having the best customer service around!! Highly recommend!

All the latest technology for a thorough exam. The Dr is wonderful…read more Front Desk checkout unaware of what should be charged to insurance for a medical issue. She had to go back & ask the Dr. Doesn't accept vision insurance that would have covered the exam. Glass frames and lens extremely expensive. I had simple glasses made. I ended up spending almost 1000 for one pair! for one pair. Found out later that if you ask they must give you your prescription. Buy glasses elsewhere!

Being new to the area, we are pleased to have found this dental practice. Professional: Business…read moremanager promptly provided a clear, written estimate and pre-determination of benefits. Entire staff is friendly. Dr. Edwards explains what he intends to do. w We highly recommend this office!

Go to this dentist office without hesitation! Dr. Edwards is currently doing my Invisalign and the…read morewhole office is my regular dentist, no more orthodontist needed, and just in a short three months my teeth have made such an amazing transformation. Thank you, Legacy Hill Dentistry I can't thank you enough!

I give Dr. Kammer and his office staff at both locations five stars…read more Dr. Kammer removed cataracts from both eyes. From Pre-op to followup I couldn't have asked for more. Dr. Kammer is friendly, highly intelligent, and compassionate, all at the same time! The surgery he performed was perfect. The office staff at both locations are just fantastic. They are friendly, thorough, and compassionate as well. They are good to help you book appointments in either Spring Hill, or Franklin, Tn. I'm feel very fortunate to have met Dr. Kammer. My vision has been restored to near perfect! A true blessing!