I went there today to purchase a piece of jewelry. The store wasn't crowded or very busy. I was…read morecompletely ignored by the staff. Not even a greeting when I came in. Some was standing around making small talk with friends/customers. I waited around for 10-15 minutes to look at some pieces. Another gentleman walked in, a salesperson immediately came up and talked to him, you know, like a typical salesperson is supposed to do. Hmmmmmm... Did that guy look like he had money and I didn't? (For the record, I could afford to buy half the store if I chose to.) Did they not see me because I was not a white, tall guy? Maybe. This being near the Landfill/Wrightsville areas, full of hoytie/toytie people, I wouldn't doubt it. Anyway, they lost a sale today and many future sales. This is not the way to run a business, though.

I had to have my wedding rings enlarged due to inflammation in my hand after breaking my wrist a…read moreyear ago. I didn't know where to go since I'm new to the area but found Lumina on Yelp. They told me my rings would be done in about a week but they were done the next day! I was also surprised with the price. I thought it would be double what they charged me. They were very nice and professional as well. Highly recommend.

Just went by my favorite jewelers, Tavernays, because I needed a new battery for my watch. It turns…read moreout that my watch didn't need the battery but the sales person could not have been nicer about explaining to me what I needed to do to fix my problem. They have always been so helpful, whether I was making a purchase, getting a repair, or just looking. In this time of stress and anxiety, it is so nice to run into people who can take the time of day to just chat and help you.

From the owner: Custom jewelry, Designer jewelry, Diamonds and gemstones, Jewelry repair, Estate jewelryread more

I just needed a few links taken out of my watch and came over. Within minutes they helped me. My…read morewatch now fits and not loose on my arm. The charge wasn't bad and was to be expected.

Very friendly when I asked for an appraisal, they were very thorough and quick to give it back and…read morethe price was very reasonable. I'll always go there. They have a great selection.

I had several rings sized at a reasonable price. They also repaired a sentimental vintage ring…read more(built new channel sets), so I can wear it without being afraid of losing the stone. Highly recommend them.

Took ring to be resized. Very helpful and knowledgable regarding what could be done. Work was…read morecompleted when promised. Parking is limited as location in across from Elijahs & Pilot House restaurants. Just avoid busiest meal times. Worth the effort to find parking.

I went in on a Friday, 1/24/25 in the afternoon to get an estimate on repair for my wedding ring,…read morewhich had split at the very band and needed resizing. All the stars go to the really nice lady. The salesman got negative zero stars. The GOOD- when I walked in there was a salesman, (tall guy), who was happily chatting to another couple. They were very friendly and kind to each other. There was a very kind older lady who was helping me. She did her best but she was not very familiar with sizing and repair estimates. Then the couple left. Sounds great right? Unfortunately, the vibe changed. The lady that was helping me asked him to help us. The Bad- The salesman came over to help us. Boy, totally different attitude. No smile. No eye contact. No thank you when I left no nothing. He did not make me feel like he was happy to help me as a potential customer. Lost my business. I want to feel like they are happy that I am there. Like the really nice ladies's attitude, hers was wonderful. Super fail on customer service from the sales man. I had so many people recommend me to them, too. There's other jewelry repair places that I'm sure are happy that they will have my business.

Excellent customer service! In house jewelry repair...sometimes, on the spot!…read moreHow great is that...you don't have to drop off your jewelry and then wait 2 weeks for it to be repaired...make another trip to pick it up...Excellent customer service. I had a watchband that was broken. Took it in and since they weren't real busy right at the moment my watchband was fixed in less than 5 minutes, handed back to me. In this day and age that was exceptional in my mind! I will definitely visit the store again when I'm looking to purchase jewelry. Great store!

we have happily purchased approx ten lovely pieces from cape fear jewelry & antiques, it is one of…read morethe best jewelry stores in the wilmington area (a bit of a jewelry desert if the truth be told). but one word of WARNING, they represent their consigners first and the purchasing customers second. don't forget this when buying, always research the true value of the piece you are buying to ensure the consigner is not fishing for a patsy to pay hugely over the fair market value of an item. a recent experience highlighted a $3500k item being marketed at close to double its fair market value. being "community-minded" means having a strong, active interest in the welfare of the people around you (not just an individual).

Awesome in every way! So beautifully displayed jewelry and antiques. High quality! Very friendly,…read moreknowledgeable,kind people. My experience with repair and designing inspired workmanship has been amazing. Prices are so very good too. A business that truly cares and supports local charities and events.

Such great people! They were so nice to fix my chain I snapped. They did it for no charge and it…read moremade my day. Only if they knew it was my birthday and they gave me my biggest gift!

Wayne and his team go out of their way to make you feel welcome.Their expertise reassures me with…read morepurchase that I'm getting quality pieces at a fair price! They are very Covid conscientious and the store is always sparkling clean! A true GEM of a local business!

reeds jewelers clearly don't care about their reputation or customers, as displayed by failure to…read moreacknowledge the two emails I sent to customer@reeds.com, as requested by their business manager. after a month of no response, i visited a different branch and explained the situation, I was promised someone would reach out to me! nine days later, still nothing. don't waste your time with reeds jewelers.

I hate leaving bad reviews but I wish I had gone to another store. I didn't have an issue with the…read morestaff. They did try to be helpful but I was sold a Meteorite wedding band in July. Got married on Sept 20 and within 3 days, the ring was rusting. I was very open with the sales person about my concerns of needing something easy to maintain and was told that as long as I stayed out of salt water, it would hold up well. Then when it rusted, I took it back in. A new sales person helped and said she doesn't like selling them because they are often returned. I have no clue why they sell them if this is a known problem. Either way, I'm glad I got the care plan. I ended up going with another ring in white gold. Without the care plan, I may have been in a very bad position. It won't match the engagement or wedding photos. It also wasn't the ring that my wife put on my finger when we got married, but I suppose if you don't care about that sort of thing, it won't matter to you. It also took a very long time to process the change because they were having issues with their internet access in the store. I had to go outside to pull anything up on my phone as well. For a high end jewelry store, I was very disappointed. I wish them the best of luck but I think I can do better elsewhere in the future.