My first visit was a really good experience overall. The eye exam, glasses fitting, and contact…read morelens fitting all felt smooth and thorough. The doctor is professional, easy to talk to, and has a very relaxed, chill demeanor that made the appointment comfortable. I was also recommended Optase Hylo Relief dry eye drops and they've been great. They keep my eyes lubricated with contacts and feel noticeably better than other brands I've tried. David, the office manager, is very straightforward, sometimes blunt, but always clear and helpful. There was a miscommunication with my contact lenses that left me unable to receive them for about two to three months. Luckily I had enough supply to get by. David was instrumental in resolving the issue, which stemmed from my vision benefits. He followed up diligently and handled everything with professionalism and persistence. The matter ultimately resolved with my insurance, and I was impressed by his level of service throughout. Overall, a very positive experience with attentive care and strong follow through when an issue came up. I will definitely be back!

Dr Choi is amazing. He is able to handle the whole family and his equipment is more high-tech than…read moreour previous optometrist office. He is always attentive to eye health and has greatly helped us with our youngest's sight issues. Not only is Dr Choi great but so is his office staff. We never have to wait more than 10 minutes, it's a well oiled machine. David is incredibly efficient and knowledgeable. Their selection of frames is vast and they do turn around lens in store-- which is so convenient. Their pricing is on par and they work with insurance. We truly can't recommend this office more! If you're thinking about going, just book the appointment, you won't be sorry.

여기 안경 오더하면 오래 걸리고 남자직원들 불친절해요. 자기들 끼리 가까운 관계 같았어요. 직원 편만…read more들어요. Give me the mic please... I used to make the drive here even after I moved because I've been going to Dr Yoon for almost two decades now & love her. However, along with recent incidents due to some change in management, my trip today was really appalling. Let's start with January when I scheduled my annual exam, I came in & noticed the place looked really disorganized & saw some new employees. This man asked me how he could help & I let him know that I had an appointment. He proceeded to tell me that I was early for my annual exam since I was just here 6 months ago in May. I had never had an issue of booking my appointments before the one year mark & was wondering why I wasn't given a phone call then before I came in if this was a problem. I let him that it's been 8 months technically & if it was a problem and he proceeded to say no. Then along with looking disorganized & the busiest I've ever seen them, I noticed a different optometrist then Dr Yoon & asked if she retired & was told she had semi-retired & only came twice a week so I asked to reschedule based off of everything. I saw another lady write in a calendar book my new appointment for March. I showed up for my appointment in March & made the drive again to get told they don't see my appointment. Don't know how that happened because I saw her write it in their calendar on that day the time slot I was coming. Dr Yoon graciously still saw me & along with contacts I ordered some new glasses. Typically my glasses & contacts come within 2 weeks.. max 3 & I usually get a call when it's ready & I get told if only one is ready & given the option to wait til both are ready. They have this new generic texting system where it said my glasses and/or contacts are ready & so my bad.. I get it says "or" but you would think that if only one was ready, they'd let me know. So I leave work early today to go pick them up, just to be told only my glasses are ready. The same guy from the January visit shows me my glasses... & I'm not quite sure they're mine because they look different from what I remember. These today had this distinct mark at the ends that are pretty noticeable that I don't recall seeing the last time. When I mention me not being sure this is what I ordered, he proceeds to do this condescending laugh saying it is what I ordered. Not sure what was so funny but I didn't say anything the first time but as we are still discussing this manner, he proceeded to laugh again & so I had to ask "what is so funny about this situation right now?" That's when a younger girl who worked there stepped in & was very professional, sweet & tried to make the matter right. While she was working with me, he tried to jump into our convo & to be frank, I told him I didn't want to talk to him. Normally in a situation like this, you would think as an employee, he would give me my space but he proceeded to say to me "I don't want to talk to you either". I wish I was making this up. Then when I proceeded to make a comment about his laugh being unnecessary in this situation, he said "should I have cried then?" in Korean. That comment is not only incredibly inappropriate & rude but it does acknowledge that he indeed was laughing. I was in shock that this is how a business talks to their customers & so I had to say my piece to him about how he was talking to me. I ended up talking to the new manager because Dr Yoon wasn't there but it seems like these two guys are friends because he didn't even care to hear everything about what happened & was abrupt with basically saying "there's no way we could have gotten your glasses mixed up. You could have just read his laugh the wrong way. How do you want us to fix the glasses? Do you want to just replace them" along with the most half-*ssed apology. I even told him that last time I came I heard another lady say that her glass order was wrong and he said it could be her not remembering due to her old age & it was me not remembering maybe due to it being almost a month ago. Like holy cow...so long story long.. i knew there was no point in getting into it with this guy about my feedback expecting anything to change. I ended up just talking to the younger girl again & my hands were even shaking when I was writing my address down because I was in such shock & had so much anger over what happened. She was sweet enough to offer to personally deliver my contacts but I declined since I know it's a long drive for her. I kept the glasses because I don't want to deal with this place any longer & feel very uncomfortable with that man. I planned on still coming here until Dr Yoon retired but I won't be back. Please please STAY FAR AWAY from this place..

Took me exactly 5 weeks to get my glasses done and I had to call every other day for 3 weeks just…read moreso I can get an update. I was told they'd be ready in 2 weeks. They didn't call me when my glasses were ready, I had to call and find out they were ready for pickup. I've been wearing glasses for 20 yrs and never did I have to wait 5 whole weeks to get my glasses. Very disappointing.

Recently, I've been searching for a quality, local optometry shop, and I think I have found my spot…read morewith Eye Manager. They really go above and beyond with the quality of care and customer service you'll receive. The store is very clean, nicely decorated, and arranged. Their assortment of glass frames offerings are brightly displayed across a center island, side walls, and windowed cases in the back. The store is nestled in the shopping plaza across from The Source OC (so you can go across to enjoy some great food and shopping while you're in the area/waiting for your order to finish). As soon as I walked in, Minnie, the optometrist, welcomed me with a bright smile and warm greeting. Throughout the process, she was very professional, friendly, informative, and polite. I really appreciated that they didn't pressure me into anything and were quite transparent with everything they were recommending and doing for me. After settling on the lenses and frames, they offered me water and coffee as they quickly got to work on my order (placing in the buy orders, working on coverage with my insurance company, etc.). Since I have pretty horrid vision, they needed to order custom lenses (which is why it took a few days to get it in). I appreciated that they were able to get me a great price on these fantastic glasses (anti-scratch coating, UV blocking, blue light blocking, and lightweight frame). I also appreciated the thoroughness of their care - Minnie offered a demonstration of how effectively my glass lenses blocked blue light/UV rays, checked and rechecked the centering and comfort of the glass frame on my face, and sent me home with complimentary glass cleaner sprays bottles and soft clothes. With this kind of service and care, I'll be back for more of my vision care needs!

I had a very unusual experience at this office…read more After calling several highly rated optometry offices in the area, I couldn't find anyone who could accommodate two walk-in appointments for my children. This office was able to see both of them immediately, so I decided to give it a try. The office was empty when we arrived, and both the front desk staff and the optometrist were very kind. We were told that my daughter was slightly farsighted and my son was slightly nearsighted, so we picked out frames for both children. When it came time to pay, I was told my daughter's glasses would be $250 ($150 for frames and $100 for lenses) and a similar amount for my son, but would give me discount so it was $460 total. I was then instructed to pay $460 upfront and was told I should receive a reimbursement check from VSP in about four weeks. This process felt unusual to me, but I paid and left. Later, my husband asked me to obtain copies of the prescriptions in case we wanted sports glasses for our son. When I called the office, I was told they do not provide prescriptions. Instead, they offered to refund $50 per child so I could take them elsewhere for an eye exam and prescription, while still purchasing the glasses through their office. I asked multiple times why they could not provide the prescriptions and never received a clear explanation beyond being told that they simply could not. Since I didn't want to take my children to a second office just to obtain prescriptions, I requested a full refund. To their credit, they were very polite throughout the entire process and promptly canceled the $460 charge without any argument. However, I left confused about why prescriptions were unavailable after the eye exams and uncomfortable with the overall experience. While everyone was friendly, something about the process did not feel right to me. That was my experience, and I hope it helps other parents make an informed decision.

​I came into Eleven Optical for an eye check-up after many years of not seeing an eye doctor, and I…read morehad an amazing experience. ​The optometrist, Frank, was fantastic. He was helpful, thorough, engaging, and very relatable--plus, we are both USC alums, which was a great bonus! He took his time with the exam and even pointed out an area I should follow up on with my primary care doctor, which I really appreciated. ​The rest of the staff was just as wonderful. They were incredibly patient with me and supportive when it came to explaining my insurance coverage. They also helped me pick out the perfect pair of regular eyeglasses and sunglasses. ​To top it all off, I actually got my prescription lenses the very same day I went in! I will definitely be coming back here for my future eye care needs. Highly recommend!

Amazing service great prices and my daughters glasses was done within 1-2 hours not days or weeks,…read morestaff if very helpful and friendly

Very friendly and very nice and respectful with great price and deals on lens and frame.read more

This is a small shop with a whole lot of frames to choose from with endless styles. Brand names to…read moreno brand names and different durability, if that matters. They have deals if you buy multiple pairs too. Been coming here for 3 years for my children. To be honest, each year I've tried going to other shops and they just didn't have a wide varieties as this one and I always ended back here. One child is a fashionista and the other child has a big frame face, so it's tiring to find the right shape and sizes. But for some reason, they always find something here because of the wide selections of frames. It works out for me too, since I buy multiples and get discounts. This place is out of network for my insurance, but they can help you file a claims to get your some money back. Wish you many luck in finding the right pairs.

Had a great experience here when I came in for my first time appointment/exam. They helped me…read moreselect the frames for my new glasses and were able to order them and have them ready for pick up very quickly. Originally I had only selected this location because my insurance worked with their office which also happened to be very close to my house, a very convenient factor.

Amazing experience! Great customer service, highly recommended. Dr. Berbos and Dr. Yang were…read moreknowledgable and took their time to explain a concern we had with our daughter. They reassured us while being so compassionate and kind. Thank you

Don't try selling eye vitamin sales Need controlled over…read morebooking ( average waiting time is more than hour) Do not make cut lines for all patients. Speak to patient kindness Anyway my wife and my mother won't come back again

Please ensure that the receptionist greets patients with at least a simple "good morning" or makes…read morebasic eye contact when they arrive. When I came in at 10:00 AM to check in, I said Hello @ good morning, the receptionist wearing glasses did not acknowledge me at all and appeared to have a very unpleasant attitude. Pointing at the chart to put name and Date of birth. There was no greeting or eye contact, which made the experience uncomfortable and unwelcoming. I believe basic courtesy and professionalism are important in a medical office, and I hope this feedback will be taken seriously.

I've been coming here for three years now. Dr Shane Seymour is professional and friendly. The…read moretech that they use for retinal scans and eye pressure tests are the best as they don't require annoying puffs of air or dilation. They also are great with providing me with my prescriptions without pressure on buying their frames; however their opticians were helpful with having me try the low bridge frames they had in stock. If anything, therein is my only suggestion: please consider offering more low bridge frames as this is the only reason we go elsewhere for frames.

Dr. Leslie Bacani, OD was absolutely a pleasure. I am so lucky that I was able to be seen by her…read moreand right away. They said it was a busy day, but I was 20 minutes early to my appointment and see right away. I have been putting off going to the optometrist for a while and they were efficient with checking everything and getting me a perscription. Dr. Bacani is so sweet and made sure to listen to my concerns and walk me through every section of my eye. She also wants to get to know you and is so friendly! Even though I did not get glasses or contacts they did not try to sell me on anything. I never felt rushed or pressured to buy anything or be upsold on a service.