What a busy busy Eye doctor's office!!! My appt time was…read more2:30 this afternoon. I waited almost 2 and half hours until I met my cataract specialist dr.Morgan Renner. She was so friendly. Experienced for cataract surgery. I almost lost my patience this afternoon due to the long long waiting time. However all the staff were so friendly and also, my hubby was so patient w me, I was able to wait about 3 hours. Dr. Renner was so attentive, my hubby asked many questions about cataract surgery, reasons, any other methods instead of surgery, and etc.....she answered us in details. Thank you. Dr. Renner! Thank God! My eye status was mild and not much progressed after 9 months. We were finally relaxed after she told us we can check every 6 months and I don't need the surgery. The medical building is located on the Walker and LA Palma street. Very easy to find the 4 story building, plenty of parking lots. Hopefully I won't wait too long for next appointment. To be honest, I got burned out after eye checkup blink, stay open wide, so many times in a row.

Cannot reach office to refill a prescription…read more I have spent the last 72 hours trying to reach Dr. Renner's office to get a prescription refill. The office phone number rolls over to the Acuity Eye Center call center, with no option to leave a message for my doctor. The call center staff are only able to make/cancel/reschedule appointments, but do not handle prescriptions. They have left multiple message for my doctor's office, but nobody has called me back. I am very close to firing my doctor over this.

여기 안경 오더하면 오래 걸리고 남자직원들 불친절해요. 자기들 끼리 가까운 관계 같았어요. 직원 편만…read more들어요. Give me the mic please... I used to make the drive here even after I moved because I've been going to Dr Yoon for almost two decades now & love her. However, along with recent incidents due to some change in management, my trip today was really appalling. Let's start with January when I scheduled my annual exam, I came in & noticed the place looked really disorganized & saw some new employees. This man asked me how he could help & I let him know that I had an appointment. He proceeded to tell me that I was early for my annual exam since I was just here 6 months ago in May. I had never had an issue of booking my appointments before the one year mark & was wondering why I wasn't given a phone call then before I came in if this was a problem. I let him that it's been 8 months technically & if it was a problem and he proceeded to say no. Then along with looking disorganized & the busiest I've ever seen them, I noticed a different optometrist then Dr Yoon & asked if she retired & was told she had semi-retired & only came twice a week so I asked to reschedule based off of everything. I saw another lady write in a calendar book my new appointment for March. I showed up for my appointment in March & made the drive again to get told they don't see my appointment. Don't know how that happened because I saw her write it in their calendar on that day the time slot I was coming. Dr Yoon graciously still saw me & along with contacts I ordered some new glasses. Typically my glasses & contacts come within 2 weeks.. max 3 & I usually get a call when it's ready & I get told if only one is ready & given the option to wait til both are ready. They have this new generic texting system where it said my glasses and/or contacts are ready & so my bad.. I get it says "or" but you would think that if only one was ready, they'd let me know. So I leave work early today to go pick them up, just to be told only my glasses are ready. The same guy from the January visit shows me my glasses... & I'm not quite sure they're mine because they look different from what I remember. These today had this distinct mark at the ends that are pretty noticeable that I don't recall seeing the last time. When I mention me not being sure this is what I ordered, he proceeds to do this condescending laugh saying it is what I ordered. Not sure what was so funny but I didn't say anything the first time but as we are still discussing this manner, he proceeded to laugh again & so I had to ask "what is so funny about this situation right now?" That's when a younger girl who worked there stepped in & was very professional, sweet & tried to make the matter right. While she was working with me, he tried to jump into our convo & to be frank, I told him I didn't want to talk to him. Normally in a situation like this, you would think as an employee, he would give me my space but he proceeded to say to me "I don't want to talk to you either". I wish I was making this up. Then when I proceeded to make a comment about his laugh being unnecessary in this situation, he said "should I have cried then?" in Korean. That comment is not only incredibly inappropriate & rude but it does acknowledge that he indeed was laughing. I was in shock that this is how a business talks to their customers & so I had to say my piece to him about how he was talking to me. I ended up talking to the new manager because Dr Yoon wasn't there but it seems like these two guys are friends because he didn't even care to hear everything about what happened & was abrupt with basically saying "there's no way we could have gotten your glasses mixed up. You could have just read his laugh the wrong way. How do you want us to fix the glasses? Do you want to just replace them" along with the most half-*ssed apology. I even told him that last time I came I heard another lady say that her glass order was wrong and he said it could be her not remembering due to her old age & it was me not remembering maybe due to it being almost a month ago. Like holy cow...so long story long.. i knew there was no point in getting into it with this guy about my feedback expecting anything to change. I ended up just talking to the younger girl again & my hands were even shaking when I was writing my address down because I was in such shock & had so much anger over what happened. She was sweet enough to offer to personally deliver my contacts but I declined since I know it's a long drive for her. I kept the glasses because I don't want to deal with this place any longer & feel very uncomfortable with that man. I planned on still coming here until Dr Yoon retired but I won't be back. Please please STAY FAR AWAY from this place..

Took me exactly 5 weeks to get my glasses done and I had to call every other day for 3 weeks just…read moreso I can get an update. I was told they'd be ready in 2 weeks. They didn't call me when my glasses were ready, I had to call and find out they were ready for pickup. I've been wearing glasses for 20 yrs and never did I have to wait 5 whole weeks to get my glasses. Very disappointing.

Here on a Saturday at 6:18pm to find it closed. Sign says…read moreopen till 7pm? :( so sad I have to make another trip... arrggghh

Great selection and prices, amazing staff. The doctors were very kind and helpful and I was able to…read moreget the perfect sunglasses. Proper safety measures were taken upon entering and staff wore masks while helping us. I felt very comfortable the entire time

I've only purchased glasses from this place and took my eye exam elsewhere…read more I had a great experience at Optometry on Orangethorpe from start to finish. Janine was extremely helpful throughout the process and took the time to answer my questions with no impression that I was wasting her time. The staff are very patient, knowledgeable, and friendly. I had a weird vision insurance snafu and they allowed me to pick out frames and options, and then pay the next day over the phone after they reconciled with the provider. There is a decent selection of frames at this store. I just received my glasses and the prescription is as expected. I'm not sure which specific type of lenses they use, but they feel quality and so far I'm more than happy with my purchase. Parking is right by the building and I had no issues in the late afternoon. I appreciate that they are open until 7PM a couple days a week. Sure it's a bit more expensive than Costco or online stores but I feel like the extra bit is worth it considering the services received.

Had an appt for yearly check up, to be told when I arrived that my appt was canceled due to me not…read morereplying back to the text. I said i never received a text, or a call, but all they said is they are short staffed and i can make another appt another day because my time slot was already filled ( after having one over a yr ago?!). I was already thinking of changing offices because they don't have a wide range of frame selection but after this its a no brainer.

Dr Choi is amazing. He is able to handle the whole family and his equipment is more high-tech than…read moreour previous optometrist office. He is always attentive to eye health and has greatly helped us with our youngest's sight issues. Not only is Dr Choi great but so is his office staff. We never have to wait more than 10 minutes, it's a well oiled machine. David is incredibly efficient and knowledgeable. Their selection of frames is vast and they do turn around lens in store-- which is so convenient. Their pricing is on par and they work with insurance. We truly can't recommend this office more! If you're thinking about going, just book the appointment, you won't be sorry.

My first visit was a really good experience overall. The eye exam, glasses fitting, and contact…read morelens fitting all felt smooth and thorough. The doctor is professional, easy to talk to, and has a very relaxed, chill demeanor that made the appointment comfortable. I was also recommended Optase Hylo Relief dry eye drops and they've been great. They keep my eyes lubricated with contacts and feel noticeably better than other brands I've tried. David, the office manager, is very straightforward, sometimes blunt, but always clear and helpful. There was a miscommunication with my contact lenses that left me unable to receive them for about two to three months. Luckily I had enough supply to get by. David was instrumental in resolving the issue, which stemmed from my vision benefits. He followed up diligently and handled everything with professionalism and persistence. The matter ultimately resolved with my insurance, and I was impressed by his level of service throughout. Overall, a very positive experience with attentive care and strong follow through when an issue came up. I will definitely be back!

Dr. Uyeda and his staff are wonderful. I developed a persistent eye issue over a holiday weekend…read moreand was concerned when it didn't improve. I called their office first thing Monday morning, explained my situation, and they were able to fit me in that same day. Everyone was kind, professional, and understanding throughout the visit. Even though I didn't have vision insurance and my medical insurance wouldn't have covered the appointment, the cost was very reasonable--comparable to what I would have paid as an insurance co-pay.

Went in for my yearly check up and of course, my vision gets worse every year. It's no fun getting…read moreold but it's not like it's optional. Thank goodness I've got a wonderful optometrist like Leo. He and his staff are always so helpful and professional. I'm going to be extremely disappointed if he decides to retire. As always, he did a thorough job of checking changes in my vision and informing me of any additional steps that may be necessary based on his examination. It's amazing how when one of his employees leaves, he's able to find a replacement that continues to provide the same excellent level of service. Patients are treated like family and it's always comfortable coming in for examinations and selecting new eyewear. Highly recommended.

Dr. Paul Lee explained in detail the procedure involved in YAG surgery. So I felt very comfortable…read moregoing thru the surgery. I got my right eye done and I can see much more clearly now. I can't wait to get my left eye done 1 month later! Btw, every staff member was polite and made me feel I was an important patient. Thank you, Dr. Lee!!!!

I was referred to Dr Paul Lee's through my Primary Care doctor. I called to make an appt a week ago…read moreand i was able to come on Monday 9am appt. Upon arrival, you will see it is little difficult to find this office unless you slow down on Brookhurst street to find it. Once you park, they have the tinted double glass door and insidr, you will see about 20 chairs for the patients to wait and there are about 3-4 Korean ladies working busy. I was a new patient and i just went ahead to write my info and no one honestly cared that i was there, they were all busy busy. I gave them my insurance and ID and paid $15 copay...they gave me papers to sign and i returned them and waited maybe 5 minutes? I was called into a room and the lady staff was just doing her job.. asking regular questions like do you have any medical problems, blah blah... but nothing welcoming or friendly..she was definitely bored and tired of her work..I felt bad for her!!! anyways, she took some eye examines and left, and Dr Lee came in and did his usual observation as a doctor. I had to comeback and reschedule in 3 weeks , because I had an HMO, which needed an insurance authorization approval. So i came out and got a little business card with my appt date on it. I left and came out and left this review...and bottom line is..they did not have any great customer service but i was in N out in 30min..cant complain but i wouldve left 5 stars , only if they were 1.5 times friendly and welcoming. Im Korean, so I understand how these receptionists turn you off with their Unwelcoming attitudes. But nobodys perfect right? This place should be your mediocre Eye Doctor and you shouldnt really expect more than "heres your copay total and heres your next visit date" also. Just to get your check ups and tests, this place is MEDIOCRE at best. You decide.. hope this helps!

Dr Natatie has been my eye doctor for 7 years and she is very patient with her patients…read more Marlene is a wonderful staff and she was able to help me right away when my glasses were loose and She was able to get them tighten so it could stay on my head. She is very helpful and energetic to make me welcome to their location.

Horrible customer service. I was looking for a new doctor & I was inclined to choosing this one…read moresince I read that the doctor is great. However, when I called to make an appointment, the front desk was extremely rude. Didn't even bother to make the appointment, I opted for Zone 2 optometry in Anaheim and the front staff and doctor were amazing and welcoming. Sad to say that the front people are ruining this doctor's possible business.