Love my clean car! Thank you Auto Pride Burlingame…read moreAfter we were done we checked the cleanliness and looked perfect

My most recent visit completely changed my opinion of this place…read more My car is brand new, and I know it very well because I wash it regularly and use it every day. I constantly open the passenger-side door to put my purse in and to get my son in and out of his car seat, so I would have immediately noticed any damage there. After getting a wash here, I discovered a scratch on that door that appeared consistent with something abrasive, such as a dirty sponge or towel. I wasn't asking for a full detail or anything unreasonable, just for them to acknowledge that the damage may have occurred during the wash and help correct that one area. Instead, the manager refused to take any responsibility or offer any solution. Accidents happen, and I understand that. What disappointed me was the complete lack of accountability and willingness to make things right for a loyal customer. Because of how this situation was handled, I can no longer support this business or recommend it to others. If something goes wrong, don't expect accommodation or ownership of the issue. What's especially unfortunate is that I've been coming here for quite some time and had generally good experiences in the past. While I occasionally had to touch up the interior cleaning myself, I felt the convenience and overall service made it worth returning every couple of weeks. It's disappointing that one negative experience--and the way it was handled--was enough to lose a long-time customer.

The employees are very good and do their job in the best way. Mia is smiling and very fast Thank…read moreyou

Fast, high-quality service that makes my car cleaner and shinier every time. The customer service…read moreis what makes me return to this business every week. The team is extremely friendly, professional, and treats each vehicle as their own with intricate care.

This was my first time using Berto's Detailing, and I understand why they have such strong ratings…read more I brought in our white car after it had been covered in dried, sticky berries from a tree. The residue was extremely difficult to remove, and the car had not been fully detailed in about two years. For a quoted price of $250, Berto's team removed all the hardened berry buildup from the roof and completed a full interior and exterior detail. The results were excellent and well worth the price. During my inspection, which Berto personally asked to observe to ensure I was satisfied, I noticed a section of white paint (approximately 2 x 3 cm) on the roof had been accidentally lifted during the berry removal, exposing the black layer underneath. It was clear they had tried to paint over it with white paint to make it less noticeable, but it was at risk for further peeling and a drop of the white paint had dripped onto the surrounding black trim. Berto immediately asked how he could make it right. He handled it professionally. He made the detailing complimentary, took the car to his auto body shop, matched the paint using the VIN, and fully repainted the affected top panel. The repair took two days and was generously scheduled around our work commute. He also offered to pay for a rental car, though we did not need one. Given the condition of the car and how long the berries had been left on, I recognize the job was unusually challenging. What stands out is that Berto took full responsibility and corrected the issue completely. I would return and recommend his team without hesitation.

This was the first time I've taken a car to a professional detailer & I don't think I have to look…read moreany further. Will absolutely be continuing my business w/ Berto & team. Called him on a random Monday to set an appointment Friday morning. Dropped the car off at 9AM & picked it up closer to the end of business day. It was a new to me 2012 BMW 135i & he understood me fully when I told him I wanted to make it mine. Thank you

Best car wash in the bay! I have been using this car wash for many years. The pay by month deals…read moreisnthe best. I can wash my car every day if I want to, and it doesn't cost me anything extra. I l9ve 8t. Helped by Alana.

We thought all Quick Quacks were going to be the same, let me tell you, they are not. This location…read moreis the worst one I've visited. Quick Quack isn't cheap, nor that great of a value but we only use it when I'm a rush and it's on the way. We got a one-time wash, and they wrote on our windshield. When pulling in we noticed that this location has two lines, and that everyone was only in the right lane. The employee came up to spray the car barely hit our car. It was basically a light sprtiz. Then going through the car wash it was as if they just poured the cleaner and the water on our car. The brushes did nothing. When exiting the car wash, it didn't even remove the markings that the employee wrote on our car. Our car did *not* look clean whatsoever. We paid for a service that we never received. Save your time and money, go somewhere else.

Excellent hand washed vehicle business! I've been coming to the San Carlos location for years now…read moreand really enjoy the friendly / professional staff and hand washed cars. We bring 3 cars here almost once a week on a monthly subscription. I've also started using their detailing services in the last couple of years. My only concern is I've heard rumors from friends that Auto Pride may be moving to a machine wash system. Not a fan of machine washed cars. It's the only hand wash car business in the mid-peninsula that I know of. It will be a sad day if Auto Pride moves to a machine washing or touchless system. I'm hoping not to go back to washing my own cars.

This location has changed a lot. I came here for a car wash. They seem to have become much more…read morefocused on upselling than customer service. They no longer allow customers paying $30 or more for a wash to use the vacuums, even if they're vacuuming their own vehicle, which wasn't the case before. They also kept trying to upsell me on a $150 clay bar service. At that price, I could simply get a full mobile detail elsewhere. The biggest disappointment, though, was the staff. They were quite rude throughout the visit, and that's ultimately why I'm leaving this review. The cost wasn't the issue. It was the lack of customer service.

First time using this car wash. We just needed a basic car wash and went during their happy hour…read morefrom 3- 6pm which is $9.99. They pre-hose your car and do a quick brush before your car goes through the cleaning cycle. That is needed because the dirt won't necessarily come off if they didn't do that. At the end they hand wipe the entire car with cloth to dry all the windows and the entire car. The entire process took about 5-7 minutes. There was only one car ahead of us so we didn't have to wait. If you need a quick & basic car wash - this is a good deal.

Their automatic Carwash damaged our car rear spoiler and window. The brushes created deep cuts…read moreinto them and their attendant would not take responsibility for their faulty brushes. You clearly can tell a brush did this damage. Horrible customer service. Sad that you had to write this response as I have two other people from Nextdoor indicating they had their roof or window scratched. Others said they had other damage from your washer and denied responsibility. Also the auto body shop expert stated that this is due to a brush - yes a Carwash brush.

Always very clean very here…read more Not a lot of people come here which is nice because you don't have to weigh to wash your car Prices are very fair easy to use machinery They changed dollars for tokens which is great to just use here don't need quarters

This place is a dump. Be prepared to shell out a lot of money for a very sped up meter. Also, you…read morecan't get change here. Also the machines are not fair. There's a sign that says you can add quarters and an add time but when you do you realize you just put quarters in a slot that says tokens only. This place is like Afghanistan bombed out and depleted..

Yey! I love my car again after 8 years! Brought my 8yo car to this place for detailing and I cannot…read morebe happier. The whole car looks new. As an active parent, my car has seen its share of animal farm dirt and remanence of beaches and fruit farms. It suffers from minor scratches and scuff marks on the outside that you would expect from kids parked next to us and moms carrying bulky items. All of that buffed out and did not try to up sell me! I highly recommend this place. The price is right and it is obvious that the owner is proud of his work when he shows me my car. P.S. I used to detail my own car, I understand and appreciate the hard work in it.

Car wash and detailing was great. They vacuumed and shampooed, cleaned the inside of the windows,…read moreand even cleaned my kid seat. The car looks fantastic, and they were able to get it clean and healthy again. I had grime on the center console that was really getting bad, and they made that look and feel like brand new. Great service and great crew. I'll be back for sure!