Difficult company to deal with.... phone service is the worse…read more After multiple calls to the company, and to be placed on hold endlessly... FINALLY spoke to Aileen who was having computer problems, system outage. This has been after calling so many times, with the company closed, extended holds, and the company closed for employee appreciation day/staff meeting.... Ridiculous. Aileen did not want to transfer me to someone in charge.... another ding for customer service representation. Policy was cancelled.... I'm hoping to get my money back or now the company will be fraudulently representing itself. Many complaints about American Amicable... their BBB rating needs to change to poor.

This company can't improve. They just need to shut down. They are the worst when it comes to…read morecommunication. I've tried to cancel with them for months now and they are still trying to charge me, now they claim I have a second policy floating around even though when I spoke to them about canceling the first time, they only sent me one policy number. It has been an utter nightmare.

So far we are not off to a good start. Tried to make a claim, they sent me forms to fill out via…read moreemail. So I requested a copy of the policy to see what it covers...they sent me more forms. Plus i talked to two different ppl and both said that they send the policy though the mail....this is the way it's always been done with the company(both said the same thing). I said to them, how can they stay working at this day in age by "only sending it through the mail cuz this is the way its always been done" in the year 2025. My fathers body has been in the morgue for a week pending what it says on the policy. Very disappointed with this company right now. I should've asked them to expediting is an option.

I purchased a policy, but within a week realized I didn't need it. I called , texted and spoke to…read moremy representative who assured me it was taken care of. To this day this company keeps trying to debit my account! They keep saying they have no record of me cancelling. I feel like they're delibrealty ignoring my cancellation to keep charging me. Its completely unacceptable and regret even trying to do business with this company!

I can't say enough about Christopher Washington's customer service and willingness to help me not…read moreonly save money on insurance, but ensure I have all the proper coverage needed. He was able to review all of my policies and I saved between 30-40% in premiums over the year. Additionally, I had to make a home claim on my roof due to a massive wind and hail storm, and Christopher walked me through the entire process from start to finish. He was available to answer all of my questions and ensure I was informed about all the details I would need. He was a lifesaver in a very stressful situation and for that, I would highly recommend him to any and everyone needing a refresh on their insurance.

Christopher Washington continues to be a great agent and friend! Thank you Goosehead Insurance for…read moreputting your best forward with this one!

Best insurance agency I have ever worked with. Donica and Dana are both so kind, patient, and…read morehelpful. They beat my Geico rate and I have received excellent customer service with every single interaction. I will never switch again. HIGHLY recommend!! **********

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

excellent customer service skills. very personable. talks in a manner that is easy to understan.read more

From the owner: Knight Enterprises has transitioned from being an independent insurance company to being a part of…read morethe Farmers Insurance family. Knight Agency offers all of the Farmers companies and multiple other carriers to ensure that your insurance needs are met to the best of our ability. Thank you