My husband and I just closed on our land loan, and we had an amazing experience working with loan…read moreofficer Eric Simmons. From the very first conversation, Eric was open and honest about our chances of approval and clearly explained the type of loan we were getting, along with the steps involved in the process. Throughout the entire experience, Eric kept us informed and up to date on every development. He took the time to listen to all of our questions and concerns, addressed them thoroughly, and made sure we always understood what was happening. His communication, transparency, and professionalism truly stood out. Eric made the loan process smooth and surprisingly enjoyable. He is kind, knowledgeable, and genuinely driven to help his clients get approved without putting them into a financial situation they can't afford. We are extremely grateful for his support and guidance and would absolutely recommend working with Eric Simmons at SouthStar Bank to anyone looking for a loan.

I needed an estate account set up; the staff at the Harker Heights branch were extremely…read moreaccommodating. I have banked both personally and business wise with several banks; the attentiveness and level of service I receive here is by far and away above any I have had from any other bank. The staff knows my name and always makes me fell welcome as I come in the door. I will look to them in the future for my personal banking needs.

Outstanding service from Melody I needed to get some paperwork for us to put any offer in on a new…read morehome here. Had to get paperwork from our Investment Broker at the NFCU in Alpharetta, GA. Melody took care of it quickly and we got everything done so I could get the paperwork to my broker to move the process along. Love working with NFCU in every thing I do with Banking great company and outstanding service.

So far I have to say was a good experience. Staff were very friendly and welcoming. Was a very busy…read moreday and I was there to open a new account. It didn't take long and the whole process went very well and I was able to get the accounts I wanted and the services I needed in a timely manor. Would recommend this credit union to others but you have to be related to a service member or served .

This is not an individual personnel issue, it's a corporate issue. This branch is well staffed but…read moreon any given day you will wait! The drive through is completely and permanently closed along with two other teller stations. They prefer to have someone walk through the line with iPad rather than sit her at a window. Knowing full well she is unable to complete most of the customer requests with that device. BOA you are already getting our money can you at least treat us better in the process! Your lack of customer care is the reason I've gone from 6 accounts to 2 in recent years. I am hanging on by a thin thread.

On June 20, I found out that BOA closed my account without notifying me or explaining what the…read morereasons are. The customer service keeps on saying that it is in the contract that they can close the account without notifying the customer. Now they have my money and they will not let me to get them from bank store . Only way will send a check but who know when they will send it. I have car insurance, rent payment, etc. they said it is my problem not there's. This bank is really bad with there customers and they do not care if they ruin a normal person.

I can't say for sure so I hope this review gets to the the person who helped me there. Despite a…read morevery long line and angry customers (from the wait), Jordan was extremely nice and conversational. I'm new to Texas so it was nice to see that. I had a new account with a new job and the computer systems said to expect a 9-day hold. I explained to Jordan how I needed that money considering I moved from CA with my last check from mid November. She promised to see what she could do and said it'd be her priority to call it in Monday morning. Low and behold, my check went through by Monday night. Big ups to Jordan for going the extra mile! Makes my end of the year less stressful than it was projected to be. Thanks.

worst bank in the world! i was warned about this bank, but i went a head and opened an account! BIG…read moreMISTAKE!

I went cash a check at this bank and I had to wait for 25 mins.at a drive through. Finally someone…read morewalked out and told me the bank just went down and nothing worked. The ATM took my money and they said There was nothing they could do so I went in the bank they said the whole bank just went off line!!!!! I was angry so I had to go back to where I received my check to get issued a new check.This bank is horrible bad attitude and they should close this location immediately!!!!!! They kept referring me to call customer service after they took my money They suck should not be in existence at all.

New to area and dropped in to see a loan officer named Teri. What a breath of fresh air compared to…read moreother toxic banks. She got us a great personal loan in less than a day! We were really impressed with the customer service here. We tried visiting other banks and it always seemed like a run around. We won't bank anywhere else!

I've banked with PFCU for over 25 years and they have done a great job. I have no complaint about…read morethe service. However, their customer service dept could use a lot of attention. They obviously don't have enough people answering the phone, any time you call there is a long wait to talk with a rep, Usually at least ten minutes and often more. If I were looking for a bank or credit union now I would go elsewhere only because of this lack of customer service

Service is great and staff is friendly. Location in clean and inviting but does get busy . Hours…read moreare ok and the ATM machines are easy to use.

Stopped in this morning to make a withdrawal and pick up some Check Book registers. Staff was very…read moreupbeat during my visit and wishing everyone a Merry Christmas and a Happy New Year as you left their work space. The receptionist sorry I can not remember her name and I apologize was very easy too talk to too and gave me all of the checkbook registers I needed. This is why I will not bank with anyone else for any major banking evolutions, have always done my car loans with them over 35 years worth. Can not go wrong with dealing with Navy Federal Credit union no matter where you do it in the United States. KEEP UP THE GREAT WORK

They keep watch on my account for fraud. That way I don't need to worry about been banking with…read morethem a long time.

Horrible customer service, trying to pick up my mother's money that she left me after she passed to…read moreonly stand in a 30min line to get told the manager isn't here and she has to sign off on it. Glad I left chase bank

Everybody there works hard to help you with any problem that you may have. I have been a member…read moresince 1984 and highly recommend crater Central Texas Federal credit Union.

Horrible, worthless tellers just smirk stupidly when asking a basic question about ATM fees. Take…read moreyour business elsewhere. They don't even call you when you're literally the only person there

In person staff is great, though I don't live where there is a 1nbt so I was having issues with…read moremobile deposit. Twice the chat person. On the app ignored my request and ended the cat.

I had a home loan with this bank, which was made to me at a very difficult time during a divorce. I…read morewas very appreciative to get a loan, even though my property was worth well over what the loan amount was. When it was time for me to refinance my home, I saw that the bank had added an additional $10,000 to my loan. I was certain this was a bank error. I tried to find out the justification for that huge addition to my loan, and even spoke to the woman who owns the bank, and there was never a reasonable explanation given to me. I felt like it was Big Money against the Little Guy. I tried to fight it, but to no avail. I absolutely DO NOT recommend this bank. It is owned by a very wealthy family, and apparently they run a shoddy operation.