I can't say enough about the incredible service I received from Yohannes Mulatu, the store manager at Jos. A. Bank (1200 19th St NW, Washington, DC). The airline lost my luggage the night before I was scheduled to present at an important conference. I walked into the store stressed and short on time -- and Yohannes immediately stepped in to help. Within under an hour, he had me fully outfitted with a suit, shirt, shoes, belt, and even alterations completed on the spot. Thanks to Yohannes and his team, I walked into my presentation looking sharp and confident. The clothes fit perfectly and looked fantastic. I highly recommend this store -- and especially Yohannes -- for anyone who values exceptional service, professionalism, and genuine care for customers. He truly saved my day! read more

Ordered a pair of gloves and got a confirmation. A WEEK later they cancel. I call to try to get an alternative pair with a discount. They don't have in stock any decent gloves and refuse to give me a discount. Wasted a an hour + talking to AI and a service consultant only to give up. Won't buy from them anything ever again! read more

Jos A. Bank - Wasted my time on the middle of the winter. - Men's Clothing Near Me - Washington, DC, District of Columbia

We came to this store to buy a few suits. The salesman who "greeted" us at the door was an arrogant jerk. Based off his demeanor alone, we chose to take our business elsewhere, and not even look around. I will never set foot in this store again. read more

I'm not sure what took place earlier at this location, or Jos A. Bank generally, for all the negative attention earlier. Wallace at the Ana Arundel County location had an excellent eye for my size, deep knowledge of the available product and saved me nearly 60% with sale pricing and a selection that had nearly a nearly-tailored fit, off the rack At the DC location, Cynthia (Goins, manager) was both welcoming, efficient and coordinated the sale of alterations with the pre-purchase. I have nothing by praise for her demeanor and product knowledge. I cannot speak highly enough of either location or interaction. read more

Rasheeda Ingram is an excellent sales associate. This is what I wrote to corporate after our visit today: Hi, My husband and I came to the 1200 19th St NW store today to buy a black suit for him. We left after buying three suits: black, tan, and grey linen. Rasheeda Ingram was the sales associate who served us, and I'd like to make sure our compliments to her are passed up to executive. Ms Ingram was everything a sales associate should be, and more. She was attentive, patient, discerning, pleasant, smart, efficient, and capable. This visit was markedly more positive than our last one. Many thanks to Ms Ingram, for exemplary service. I now have a different attitude toward Jos A Bank, a much more positive one, solely because of her. Best regards, The wife of the guy who will be looking good. *note Husband is an odd size, in between the regular sizes. Where Rasheeda was so helpful was in pointing out that whereas he thinks he is a Long, he is actually a Regular, but the sleeves need adjusting. Tan suit was on clearance, at $150. Black wool suit 30% off for $293. Grey linen jacket and pants for $210. If you go to this store, ask for Rasheeda Ingram. read more

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I have purchased clothing from Jos A Bank for more than 20 years. I know the chain was acquired nearly 10 years ago and my most recent purchase of Traveler shirts has confirmed a definite decline in quality, specifically finishing including buttons and seams. I am sorry to say this was my last purchase. read more

A shout out to the Bank store on 19th street in DC. Had a shirt emergency (large coffee stain on shirt) that required my buying a new shirt. The store manager was very helpful- had the tailor press the new shirt so I could wear it immediately out of the shop. The traveler dress shirt is a good value at around $37 on sale. read more

We were visiting the D.C. area and needed an immediate solution to our clothing shortcoming. Our son was selected to present the wreath at The Tomb of the Unknown Soldier. Mr. Rashad Booker of Jos. A Bank in Arlington, VA committed himself to resolving our dilemma. He found a suitable blazer and tie that were of the proper fit and style for the ceremony. We are grateful for his courtesy and professionalism. This company is in excellent hands with Mr. Booker representing it. Thank you! read more

Good friend passed away last week. Funeral is coming up. Just moved, don't know which box my blazer is in. Stopped in at this location, store Mgr. Jusef was at the register. We were both masked. He recognized me from my voice. I told him my problem. He reach into a stack and pulled out a blazer that was heavily discounted. I bought 2 ties (BOGO) and two sweaters (Half off). I was treated like a VIP. Got exactly what I needed at great prices. read more

I needed a new suit that day because I had to go out of town and had spilled grease on the one I had. Luis took care of me -- found me a suit, and arranged for a tailor down the street to alter it that day since Jo banks' tailor wouldn't be in until the next day. Can't say enough about the suit or the service! Thank you! read more

Kevin, the store manager, did a great job on getting a rental tuxedo fitted right quickly for me at the end of the day. I had come from out of state to attend a wedding. I was picking up a rental tuxedo as there wasn't enough time to pick up the tuxedo closer to home. The break on the pants was a little long but Kevin arranged for the tailor to do an alteration while I waited. The tailor did a great job. Based on my experience, I would definitely trust this store to do a great job with altering suit purchases as well. read more

This is my favorite JAB store in DC. Yohannes has always taken good care of me and, ever since I introduced my dad to JAB, he takes care of him too. The selection at the store is very good and well laid-out. The salesmen do a good job of walking you through everything, making sharp suggestions, and also advising you of sales and clearances. It's just a very well-run store and I've never had a bad experience here. read more

Similar to a gentleman below. Went here to get a tux fitting for a wedding I am in, as it is so close to my office. I walked in and was told someone would help me, and 20 minutes later an old stuffy gent emerged from the back and told me their tuxedo system was down, but any other Jos A Bank would do it. I've also been here for suits and let me tell you, this store has the most rude, and snoody staff you could imagine. They refused to tailor the suit as I wanted, which was simply to tailor it fitted and tapered in an almost euro style to my body, because I have a 44 inch chest and 32 inch waist. The tailor fought with me and said that a suit should be straight from the armpit down. Yeah, maybe in the 80s and 90s sir. I will never do business with this store again, and Jos A Bank in general. read more

Quite frankly, I just don't see the appeal. My husband and I went here a few weeks ago to try and take advantage of the "buy one, get 2 free" suit sale that Jos. A. Bank puts on every quarter or so. He wears a suit every day for work and was in need of some new duds. However, we were disappointed to find that the selection was really lacking, and seemed highly overpriced for suits that weren't of the best quality. The cheapest suits we saw were in the $800-$900 range, and went up to about $1300. I'm glad to say that we did not end up buying here, and instead drove out to Leesburg Outlets the following weekend and got him 2 gorgeous suits (a Calvin Klein and a Joseph Abboud) at Saks Off 5th for $500 total. The only downside is that he obviously has to have them tailored elsewhere so that's additional $, but the quality and price just blow Jos. A. Bank out of the water. Off 5th had an amazing selection of men's suits from great brands like DKNY, Hickey Freeman, Valentino, and others for incredibly reasonable prices. read more

This location, and it's staff, helped me get ready in a matter of hours for a Black Tie event. In three hours, my Tux was fully tailored and cleaned for my event. It was very impressive! I found out 6 hours before my event that it will be Black Tie. After calling around it seemed that there was no way I would get a rental. When I spoke with Larry at this location, he offered that they could get the tux ready if it was purchased. Understandable, but personally I would have just wanted to rent. No other big brand location offered any similar assistance. Well when I showed up they informed me that it was buy 1 get 3 free of suits. Fortunate! There I have Alex and Kenny grabbing me great looking suits and a tux based on my description and needs. They were very helpful and brought me multiple suits until I was satisfied. Then Douglas marked the suits for tailoring and had the tux completed within 3 hours. It was a perfect fit and there was no residual strings or chalk from the alteration. Since I was there, and spending money, I decided to grab some more shirts and ties as well. This was not the same experience as the suits, but that is fine. They properly sized me for their tailored fit line and off I went to get my buy one get two free shirts. At the end of my fast paced spree I ended up with 3 tailored suits , 1 full tux (cummerbund, bow tie, shirt), 6 nice shirts, and 3 ties. All cost me just over $1,500. I am sure I could have found cheaper elsewhere, but I do not think it would have amounted to the customer service and quick alterations that I needed for the moment. The quality of the clothing, so far, is exceptional as well. I will shop at JoS. A. Bank again, but only on their big sale days when the bottom line prices are more reasonable. More specifically I will go to this location again, even though it is out of my way. read more

My fiancé and I stopped by this location on 6/4 and received excellent service by Keith and Senior Store Manager Yusuf. We were on a quest to find my fiancé a second tuxedo for our wedding. We had originally brought our first tuxedo at the Pentagon City location and left the store twice with pretty bad customer service. Nonetheless we gave this location a shot and they blew us away. Within an hour, my fiancé was able to order his second tuxedo and a couple accessories to go along with it. Thank you Keith and Yusuf for making us feel welcomed in your store. We will definitely be back for more apparel! read more

Pros: Suit quality was good, final tailored suit looks good after much debate with the staff. Cons: Staff are horribly rude, not knowledgable or customer focused, and misleading. Bottom Line Up Front: Please save yourself the aggravation and ***DO NOT SHOP HERE**. It took me three separate trips in all to purchase one suit and a rental package. They're focused on selling clothing at the expense of customer satisfaction. 1) Sales staff was rude and misleading. I was told if I signed up for a group rental, after four people purchased suits, I would receive a free custom suit. After purchasing the rental package, I was then told I actually didn't apply for the free suit, and would instead be able to have one person in the party receive a free rental. When that person when to pick up their suit at a different location, the rental was not free. 2) Staff was not knowledgable about how dress clothing should fit. When I went to buy dress shirts, the staff initially recommended a shirt size for me. When I went home and tried it on, it did not fit correctly and I had to go back and buy new shirts. When I went back, the staff then told me my free rental would not be free. 3) Tailor was extremely rude. When I picked up my custom suit, the suit initially fit horribly. When I asked why it fit so badly, he said that's how it was when I initially tried it on (which is not true). The sides of pants were baggy, and did not fit as initially advertised. I pointed this out. I was told I was wrong. It was not until after about 3 minutes of arguing with this gentlemen did he concede that the pants needed to be fixed. We then moved on to tailoring the break of the legs. The pant break was off and I said the break needed to be fixed. He then huffed very angrily at me, knelt down and pulled up the break and said "how about like this?" I then said, that's not a medium break, and referenced a diagram on the wall next to me. He huffed and said, "Fine, I'll take care of it". read more

The first question I was asked was, "Can I help you?" I should have known that the answer would be "no." All I wanted was a simple white, collared shirt. I'm built, so I need something with a good sized neck and space for my shoulders. Well, despite selling what I'm looking for online, I'm told they don't currently have the size in the entire store (we're talking a 19" or 20" neck, and a 36" or 37" sleeve). Since I'm between sizes, I say, "Okay, I'll just try one of the available sizes on -- maybe it'll work. The dressing room is back there?" Response: "Oh, no, no no... You can't try on in store." Me: "Huh? I can't see if any of these fit before trying them on?" Response: "Um, no." "Okay," I say, while tossing the shirts on the shelf. "Thanks anyway!" I looked online later and apparently people have had problems returning a shirt if it's been tried on. Ha! What's the point of this store? I'm not throwing down 70 bucks for a bit of cotton fabricated in China without trying the shirt on. read more

Had to get a classic blaser for an event somewhat last minute. Found one, great material and length. They had it tailored as part of the purchase and I had them cut it extra fitting and it came out perfect! This usually is a bit of a problem as I have a very athletic build but they tailored it spot on and was done within one business week. And at 40% off, I felt it was a fair deal. The staff was very efficient in showing me their selection, sizing me up and marking the jacket for tailoring. Afterwards they were a bit persistent in trying to put me into suits as they were on sale, but they're sales men, so what do you expect. Overall, a very pleasant experience. read more

I ordered a tuxedo on the website and had it delivered to the store. I paid for the item in full with a credit card before it was shipped, so I did not expect to have to pay more once I went to retrieve it. However, when I went to pick it up, the employee who I was working with told me, "Ok now you pay me again". Assuming I misheard, I asked him to repeat. He repeated, "Ok NOW you pay ME. You pay ME now, again". I was genuinely confused about what was being requested of me, so I kept saying "Pardon? Excuse me?" until I figured out he was asking me to now pay him for the item that I had already paid for. After about 30 seconds or so, another employee came by and said, "No no, he's only joking. You don't NEED to pay him anything...". And then the first employee gave me some sort of menacing grin that made me wonder what would have happened if I HAD given him more money. At best, this was extremely unprofessional and off-putting. At worst, it was a blatant attempt to scam a customer. Do not shop here. If you do, be sure you know exactly what you owe and check your receipt before you leave. read more

Just watch out for the tailoring done here. I had two suits that I bought online and took here to be tailored. The tailor himself was polite enough, but the suits were ready on different days which didn't make much sense to me. I was in no rush so I didn't mind. However, both pairs of pants weren't really finished. The hemming on the bottom was done hastily so that trying to get my leg in had me putting my foot in the pocket that was now at the bottom of my pant leg. Now this morning, two months after getting the tailoring done, one hem came out completely on my way in to work. I get they don't do their own tailoring here, but there has got to be some accountability. read more

I called ahead to ask when would a good time to come by and get some suits marked and tailored. I was told that the tailor was only in for the next hour and then out for two days, so rushed right over. On entering the store, nobody greeted me for 10 minutes despite me having 3 suits in my arms. Then the tailor was "eating lunch" (1 hour before he gets off?) and I waited around for another 15 minutes while that finished up. I asked if I should put on the suit to be tailored while I waited and was told no...then when the tailor was ready I was asked why I hadn't put on the suit yet. Put on the suit and realized I needed to go up a size (awesome) so that set the whole pick-a-new-suit-and-exchange process into motion. At this point Cynthia and Kevin stepped in and things got much more efficient. Good experience from that point on so bumping up a star after being fully ready to give one star. I've been here a few times (for a tux too) and these guys always seem overwhelmed by not enough staff on duty and a complete bewilderment with their own point of sales system (which always has problems). Guessing some of this happens at all stores but these guys are particularly rough. read more

The Store Manager, Kevin Webb, was incredibly helpful when it came to my wedding. We did a destination wedding in Miami and our groomsmen all live in different parts of the country. We wanted a specific look that had to be custom made (khaki vests and pants with white shirts - not easy to find off the rack...we were searching for weeks until we found this Jos A Bank location and someone like Kevin to help us). Kevin was super friendly and helpful and worked with the sizes we sent to him - nobody came in to get measured because of the distance. Kevin wanted everything sent to him so he could make sure each piece was sent to the proper location - and it was. Overall, the fit worked for most people - some needed more tailoring but that was better than taken in too much. But Kevin really gave us the service level and attention we were looking for to help make this happen! read more

This review is focused on their tailoring operation. In short, i bought a suit from their website and took it in and it was the most transactional and hasty tailoring experience I've had. The tailor asked me to wear the suit and then maybe spent 2 minutes marking it up without asking me a single question about fit or style. The jacket I was wearing was clearly too long, and I had to point it out to the tailor. As a result of this hasty experience, the suit jacket is still ill-fitting in some places and I will take it to an independent tailor. Would not return here for tailoring. read more

The only reason they received two stars is because they said hello. After that, it was as if we were not in the store. The associate was extremely condescending while the others socialized on the sales floor. He was trying to help my boyfriend in an area that he required a little more assistance on himself. read more

This place was conveniently located for a friend's bday brunch that I was about to attend right down the street. Nice clearance ties, check! Matching socks, check! Pretty colors, check. Can't really say too much on what the quality of the product is because I don't really understand men's clothes but customer service was awesome. The cashier lady seemed like she was having a bad day, but no worries. It's all good. read more

This is not so much a review of the whole store (which while nice, is a bit stodgy in its offerings) but of one line of shirts they sell: their Traveler Wrinkle-Free shirts. If you are young, don't like to iron, and can't afford to dry clean weekly, then the Traveler line is absolutely perfect. You can, I shit you not, wear the same shirt 20 times, wash it, and then re-hang it without it ever looking wrinkled. Plus, the shirts come in normal or Tailored fit (for people who don't look like Andre the Giant and like to dress trim). And since these shirts always drop below $60 during all Jos A Bank's sales, they are just as affordable as any other quality dress shirt. Highly recommend the shirts, even if the store itself is not my top choice for other selections. read more

I went in today on my day off for a tux fitting for my friend's wedding. I told the first employee that came up to me that I was here for a fitting and he told me to wait by the front desk and that he would be back to take care of me. I waited there for 15 minutes while that employee went around to help other customers, some that came into the store after me. I then went to find another employee to help me with my fitting and he looked around to pass me off to someone else, then when he couldn't find anyone, told me that they were too busy today and come back another day. It seems that the employees don't see much commission from tux rentals, and were more interested in potential higher commission from other customers, so much so that they told me to wait, then go home, and I was about to drop over $200. Taken as a whole wedding that's over a few thousand dollars for all groomsman plus groom that we will spend at Jos A Bank. However it wasn't in the interest of the individual employees to help me out. I'm not going here for my wedding rentals nor will I recommend this chain for other friend's weddings. This was the worst customer service that I have had since I moved to DC. read more

Jos. A Bank is a very nice men's store that has everything you need to look professional. They frequently have great sales where you can get great deals on shirts and suits. I'm not a huge fan of their suits, but their shirts are pretty nice and come in a variety of classic styles and colors. read more

This place is fine for clothes as long as you never pay more than 50% of the MSRP for anything. I recently purchased 4 cashmere sweaters there for about 18% of MSRP. Look out for their "doorbusters" sales. Keep in mind that their clothes do not last nearly as long as say Brooks Brothers, but if you are cost-conscious that doesn't necessarily mean they are a bad buy. I think their Traveler's shirts are overpriced. Check out Nordstrom for better quality. read more

Terrible from start to "finish". I had to get a suit sent from the Cincinnati location for an upcoming wedding. They did not call me upon its arrival despite there being very clear instructions on the tag. They were embarrassed by their obvious mistake. Did they redeem themselves? No. The pants were a waist size 45; I wear a size 32 and had told them this when I ordered the suit. Of course it had to be tailored anyway and they had a smaller pair of the same pants on hand so NBD. Weeks later when they had tailored the suit (they don't do their own alterations so they have to send it out) it was still comically large on me. I looked like Tom Hanks in the movie BIG. Due to their sheer incompetence and deplorable customer service I am taking the suit to a different tailor two days before the wedding. read more

This is the worse experience I have ever had with a clothing store ever. First of all the suits have a really horrible fit. It is like mission impossible to find non pleated pants there as well. Second of all I ordered two suits and told them I would be leaving town in 2 weeks for a cross country move. They said not a problem and that the tailoring would be done in 2 weeks. Two weeks roll by and the suits were not tailored. I called the store and the associate I had said they would mail them to me. Get this- I got one suit back two to three weeks later (Took a month to get that suit). THAT SUIT HAD A HOLE IN THE CROTCH. I still hadnt gotten the other suit. Long story short , I never got the other suit ever. DO NOT SHOP HERE unless you want false promises on return dates for shoddy tailoring. read more

Terrible selection and fit for more slender individuals (size 15 shirt/ 30" waist) - the cuts are very old fashioned (lots of pleated pants) and made for very large individuals only. Even their trim/fitted shirts balloon. Note: I'm not looking for some crazy super slim/skinny fits (like super skinny & poor quality H&M variety) but rather quality with a more closer fitting, modern style. This is definitely not the store for that. Stay away if you are slim. read more

DON'T GO HERE FOR TAILORING IF YOU DON'T WANT TO GET RIPPED OFF After getting sleeves shortened on two sport coats (same cut, same manufacturer, same material, different colors) at the Jos. A. Bank location at 19th and M streets NW for $28.55 each earlier this year, I took a third sport coat--which is the same as the previous two--to have the tailor there shorten its sleeves last week. This time, however, store manager Kevin Webb--the same person who wrote up my last tailoring bill--arbitrarily DOUBLED THE PRICE. Same jacket, different color, same job. But now he wanted $57 and told me it would take three weeks to get it done. I asked Webb why he was charging me twice what he had charged me before. He acknowledged that he had written up my last charge (and it was in the store's records), but said he didn't remember what I had done to that jacket. I told him that all I had done on the previous two jobs was to have the sleeves shortened. He then said that the store charges more for tailoring for clothing that wasn't purchased from his store. I reminded him that the two jackets I had tailored there earlier this year, like the one I was bringing in that day, were not from his store and all he charged me previously was $28. He then said that perhaps I only had one sleeve shortened. That's right. I told him that made absolutely no sense. No matter. He was adamant that he was charging me the correct amount. I initially said OK, because I had to get back to work, but the next morning I cancelled the job. I again asked Webb why he was charging me twice the amount I had paid before. Again he said perhaps I only had had one sleeve altered on the coats they tailored previously. All I could do was shake my head and take my sport coat back. "I know you aren't making a lot of money on this," I told him, "but I guess you just don't want my business." The only explanation I have is this: Webb was miffed that I had the tailor redo the second coat's sleeves, which were not nearly as good as what they did with the first coat, and didn't want to service me anymore. During my conversation with Webb last week, he mentioned the fact that I had them redo the second coat and noted that they didn't charge me for redoing it. They did a substandard job and shouldn't have charged me to fix it! The bottom line, Webb's decision to charge me double what Jos. Bank normally charges for shortening sleeves is indefensible. I worked for a men's clothing store years ago, and I still remember that old adage, "the customer is always right." I have bought suits, shirts and a trench coat at that very Jos. Bank store over the years, but I will never set foot in that place again. read more

Be sure to pay close attention to your receipt to make sure any sales or specials were applied correctly. I have been to this location exactly twice, and both times happened to come across a store wide sale. On both occasions, the sale discount was not applied accurately. In fact, there seemed to be some obfuscation of the items on the receipts. For example, the receipt often lists a different starting price than what is reflected on the price tag attached to the item, or the salesman applied a deeper discount than the stated sale to one item and lesser discounts on the other items so that it seemed on the surface that I was getting an even better deal. However, doing the math shows that they charged me more than they should. If this had happened once, I would write it off as a mistake. That it happened twice is very shady. Will not return. read more

I cannot say enough about Kevin at Jos. A. Bank on 19th Street in Washington, DC, he was a godsend. My fiancé and I visited the 19th Street store on a Saturday afternoon searching for suits for our groomsmen. We weren't sure about whether we wanted groomsmen to purchase or rent suits, but Kevin had an answer for us - take advantage of a great sale and choose the suit that worked perfectly for our wedding. It was a win-win situation - I was able to pick exactly what I was looking for and the groomsmen didn't have to break the bank. While I would have been a satisfied customer had the experience stopped there, Kevin continued to impress. He personally ensured that each suit was ordered and arrived correctly and called us once the order was ready for pick up. After we approved the order, Kevin sent the corresponding suits to our groomsmen who are scattered across the country. He did this all with a smile and friendly conversation. Kevin was a breath of fresh air compared to other wedding vendors we have worked with. I will highly recommend Kevin and Jos. A. Bank to all of my engaged friends, because I know he will make their lives much easier, the same way he did ours. Thank you for all of your help, Kevin! read more

Needed to rent a tux for a wedding. Got measured in October and picked it up last week before the wedding. However, whoever measured me for this tux did not do a very good job. The pants were about 4 inches too short and the jacket was way too big. Had to get it reordered less than 24 hours before leaving town for the wedding and it almost didn't arrive in time. Other people in the wedding party had similar issues. Rent at your own risk. read more

I had a great experience here. Mohamed was a really helpful salesman who respected my budget. He was also able to get my suit tailored for me two days earlier than originally scheduled so that it would be ready for an upcoming interview. It fits and looks great. read more

Jos a Bank is your classic "mark up then mark down" store. This is very disingenuous since their average customer is probably a walk-in with very little suit experience. They have also been subject to litigation in NY for these practices. You won't find a lot of options if you're slender. Most suits are pleated, and the fitted dress shirts are better fitted for the rotund gentleman. The ties are made in China (as opposed to Brooks Brothers American-made ties). If you must buy, make sure you get your right size in signature gold at a price comparable to a Brooks Brothers 1818 line, which is a similar quality to the signature gold (both are half-canvassed). read more

The worst store in the entire chain. Had to make two trips from out of state to get the alterations right, and still we're wrong. Each fitting each suit felt like it was altered for a different person. No consistency. Management and sales staff refuse to give straight answers to simple questions (like when will it be ready, what's it made of, why are these same things different prices?). It's not obvious that alterations are done out of state and not by the tailor that fitted you. This compounds other problems and they actively hide this fact until there's a problem so they can throw those tailors under the bus - as if blaming a service they are responsible for, to shed self-blame, is supposed to make things better. Ultimately their tactic is to baffle you with b.s. rather than dazzle you with amazing salesmanship or straight forward knowledge of their own products or processes. I like this chain and most of their merchandise but the people at this location simply ruin everything. My advice is to buy what you want off the rack and simply have any alterations done elsewhere. The less you actually have to deal with these guys during the sales process, the happier your experience will be. read more