I rarely need these services, but my leather boots I just got were a bit scuffed and I needed to…read moresee if it could be repaired. I took it here and I was charged $20 which is a good price and my boots look like they have never been scuffed before. The only reason I didn't give this place 5 stars was because every time I tried going to pick up my shoes, he was closed. I also called several times to check on business hours and each time someone would pick up and not say a word.

The owner is super unhelpful could not fix half of the shoes I brought in and was very rude. I…read moredidn't even end up leaving my things. I would give it no stars

My shoes were dirty asf and never clean for my whole undergraduate and bro at the store did revive…read morethem shoes and made them look almost new again. 10/10 recommendations. 确实弄的挺干净的！推荐

I have never written a negative review before, but after this experience, I felt it was important…read moreto share it. On May 7, I dropped off two designer bags--a Louis Vuitton bag and a Gucci diaper backpack--to be cleaned. I chose this company because I believed it was a reputable, trustworthy business that specialized in caring for luxury items. I was told the turnaround time would be 4 weeks, so I was patient and waited well beyond that timeframe. Around 6 1/2 weeks, I reached out for an update. I was told they would be ready soon, but after that I received very little communication. When I messaged them on Instagram, I was told to call the business phone. When I called the business phone, I was told Instagram was the best way to reach them. I was sent back and forth between both with no real answers. Today, after calling approximately 20 times with no response, I finally gave up and started driving from Chino to Santa Ana to pick up my bags in person. They didn't respond until I was already about 15 minutes away from the store. The person who finally responded to me--who I believe may have been the owner--seemed very unconcerned about everything I had gone through just to get an update. When I arrived at the store, I asked why no one had simply answered my calls or messages. The employee helping me told me he doesn't handle the phone. While he did apologize, the apology didn't feel accompanied by any real accountability or concern for the inconvenience. To make matters worse, both of my bags were still wet when they were handed back to me. After waiting nearly seven weeks, I expected them to be finished and ready for pickup. If they needed more time, I would have completely understood. All it would have taken was an honest phone call or message saying they weren't ready yet. Instead, I received no communication and drove all the way there only to receive bags that were still wet. I'm attaching proof of: * My drop-off receipt showing I left my bags on May 7. * The two bags that were left in their care. * My repeated attempts to contact them through Instagram and by phone. * The lack of responses before I drove to the store. The most disappointing part is that I trusted this company with expensive designer bags because I believed they were reputable and professional. Instead, I experienced poor communication, dismissive customer service, and had my bags returned in an unfinished condition. I genuinely expected a much higher level of professionalism from a business that markets itself as caring for luxury items. Unfortunately, that was not my experience, and I cannot recommend them based on how this was handled.

I can't say enough good things about James Shoe repair. It's run by a lovely married couple who…read morehave years of experience with shoes. I walked in with 3 pairs of shoes needing to be repaired. They gave me a quote on 2 of them. The third turned out to be a quick job which they fixed on the spot and did not charge me for. The shoe repair shop a few minutes away was going to charge me $50 for the same job. I'm so pleased with the way all of my shoes turned out - resole and leather repair. They are honest, skilled, and affordable. Will continue coming back!

Avoid if possible and don't make the same mistake as me. I came in to stretch my boots and when…read moreasked about the price, they gave me a wishy washy answer saying that they would need to see how difficult it is to stretch it, so they couldn't tell me the price. This is their tactic to make you pay more when you pickup so watch out. After a week, I came to pick up my shoes and one was more stretched than the other. The man tried to fix it on the spot but it still was a little less stretched than the other. At the end, they charged me $40 (and I COULD HEAR HIS WIFE YELL "NO, $50!!!" IN THE BACKGROUND). I told him my shoes were Sam Edelman bought at $42 only... and he yelled out, "No! They're expensive shoes! That's why I'm charging you $40 for them!" I ended up paying $40 with mediocre work. That was in 2019 by the way, so they probably charge more by now.

I brought my shoes that needed repair from Temecula to HB because one m, I come here frequently as…read moremy daughter lives nearby, and two, shoe repairs are hard to find and extremely expensive out there when you do find one. I had an indigo pair of Ralph Lauren classy up the ankle strap type of sandals, circa 2000 that needed work on one of the heels. Douglas was super cool when I first came in and we made small talk. He told me the repair would be $30 and might take several weeks but he actually called me a week later to let me know they were done. I think that when you are kind to people, they reciprocate! I noticed some of the negative reviews and this was not my experience at all. I even joked with him and told him I wouldn't lose the yellow pick up ticket he gives you ( based on one of the reviews I read prior to coming ). He IS kind of serious about this. He deals with lots of orders and it helps him locate your item. Put it in your glove box. Great experience and A1 repair.

4 months later, the Velcro I asked to be put on my sandals have completely come apart. Not happy…read moreand I won't be returning bc the guy was rude to me when I forgot my ticket for my sandals. Late edit but the owner sent me a message and was rude there too. Don't leave bad reviews I guess? Blocked him bc that's very unprofessional

Here's a guy who is an accomplished cobbler. His meticulous approach guarantees an excellent…read moreresult. Thank you Benjy. I'll be back

Shoe polish. Benjy does a great job with passion and has been doing it last 20 years or so. He…read morebrings back a great shine and new life to your shoes and it looks new shoe and adds value to your shoes

Power cleaners exceeded my expectations of what a dry-cleaner should offer. They focus on quality…read moreservice delivered with a smile. I was very pleased as a first-time customer considering this place is local to my home. I just needed a quick blazer serviced and they got my job done at a time faster than they quoted me - pleasant surprise. I received a bag of useful items and decided this was a level of service I could commit to as a dry-cleaner. I highly recommend taking a chance on this service provider if you have a chance. Thank you Power Cleaners for excellence delivered.

Fast. Efficient. And friendly. You can tell the business operates really well. Id come here to dry…read moreclean anything move forward, even though it was a bit of drive for me. They give you coupons so you get discounts for a couple times!

These people are artisans. It's becoming a lost art and I'm so glad that we have something like…read morethis right here on 17th street. I've had them resole shoes, rework my wife's favorite purse, and lots of easier things (you've never seen a shoe-shine like they will do!) It isn't fast or cheap, but it is exceptional quality. Actually, now that i think about it, they have always delivered earlier than their original estimated date. It's called Anthony's but the owner is actually Michael. He's a really nice guy who knows what he's talking about. Twice I've gone in there to ask if I should refinish something, and he showed me why it just wasn't worth it. I really appreciate someone who isn't just milking people for cash.

I was referred to Anthony's from my communities forum on Facebook. I had a broken wheel on a brand…read morenew carry-on luggage. I came into their storefront, parking was super easy and right away. The vibe was welcoming and helpful! Anthony went to the back to get a quote he was also looking to see if he had the exact wheel match which he did. Unfortunately, the cost to repair it was more than the luggage so it couldn't justify fixing it, but there was a row of luggage that people had brought in ready to get repaired so this is the place to do it if you have a luggage you love and willing to spend the money to fix it. I would give the Customer Service here five stars. The interaction was very trustworthy and casual and I know they would have done a great job and stood by their workmanship.

Super honest and fair, very helpful - put new insoles into my boots instead of me replacing whole…read moresole of shoe! will definitely be back!

My local shoe repair shop went out of business so I decided to try this place in my old…read moreneighborhood in Santa Ana. They were honest about a pair I brought in to get the heel and sole repaired. I left another pair to get stretched, and I even received a reminder call to come in and try them on. I think I found my new go-to shoe repair.