Adib's Rugs is a treasure trove of hand knotted rugs and it will make you feel like you transported…read moreto Iran! They have such a huge collection and each rug is so stunning with incredible attention to detail and quality. I chose a super plush rug with neutral tones to match my space. I am so pleased with this rug and customer service from Adib's! Thank you!! Will recommended to friends and family :)

I was stunned by the service received during my visit today. No one on their cell phones or…read moreoccupied by other non-business related reasons like other places I visit. What a good feeling.

Oggi did a great job informing us of all the different types of rugs and their options. He is a…read moretrue pro and does not pressure you in to anything, which my wife and I appreciated. We now have some really beautiful rugs which we hope to keep for a lifetime!!!

Very friendly staff. They helped me different varieties of rug as well as different sizes based on…read morespace and budget. Their rugs are made of real fabric.

Good service from Justine, but one staff member made me uncomfortable…read more I went to your Walnut Creek store and Justine was really helpful. She spent time with me on the Timber vase and actually knew her stuff. That was great. But then something happened that made me uncomfortable. I was charging my laptop near the checkout and taking a call. A staff member walked up really close to me and just stood there silent. Didn't say hi. Didn't ask if I needed anything. Just stood there looking at me. I called Crate & Barrel and asked if there's a rule against charging a laptop in the store. They said no, it's fine. So I don't know why he did that. It made me feel like I was doing something wrong when I wasn't. I like shopping there and I was planning to buy the vase. But that one person made me hesitant to come back. I hope you can talk to your team about how to treat customers.

I absolutely love crate and barrel and their furniture. Me and my husband moved last year to…read moreBerkeley and we still haven't shopped for a sofa because of how picky he was. We were not looking to purchase anything and we were just walking around the mall and got tired, entered the store and sat on a couch that was displayed first thing when we opened the door. Instantly, we knew this was a nice sofa we both wanted. It was a beautiful stain resistant fabric couch that has a chaise, with large sitting depth. The sofa was one of the newest design in the store and after checking that they had good warranty and each furniture design stays in market for many years for us to alternate or modify the setting of the sofa in case we move out to a different home. This Korean lady Ms. Choi helped us out and she was very knowledgeable. She made sure we get all the discounts available in the store and was very patient with the purchase process. Not only that, we even loved the delivery process. The delivery men handled the furniture very well and knew what they were doing! It was so fast and efficient. We had this sofa for 2 months now and we still love it to this day. I think the pricing is reasonable for the quality as well. It was a happy coincidence that we stopped by the store and ended up spending $$$ to get a sofa in the middle of Sunday.

willie is a really friendly guy!!! we were pleased with…read morereception we got when we first entered the concord store! and we are quite pleased with the carpet we now have! the installation crew was fantastic, especially angel...all three of them were excellent.

The Floor Store in Concord exceeded my expectations. The entire process, from initial sale to…read moreinstallation, was smooth and well executed. Daniel D., my initial sales consultant, was fantastic at guiding me through the options, and Lorna Y. did a wonderful job coming to my home to take precise measurements. When it came time for the installation, Ruben H. and his crew were absolute pros. They were fast and efficient, and they even spotted specific areas that needed to be leveled before the floor could be successfully installed. While the installation process is always a bit messy, they communicated well and were always mindful that they were working in my home. Their craftsmanship and attention to detail were top-notch. The new floors look stunning and have totally transformed my home. I highly recommend The Floor Store and this team for their seamless, professional service!

World Market, Concord…read more August 2026 I've been here many times and is still one of my favorite places to visit! I also love to visit the one in Oakland too! Upon arriving in here, we were greeted with welcomes. The workers are helpful and friendly. Service was great! I love checking out the new items they have on display, whether that's new tea or new furnitures, there is always something special to discover! There are many hard to find items and World Market is usually my go-to for those hidden gems! One in particular are the Bon-Bons candies that reminisce high school years when they were used for fundraising. Would highly recommend this World Market and Oakland location. Would come back whenever I'm in the area!

As a rewards member, I had a discount to use and was running low on snacks at home. So I stopped by…read moreWorld Market on Saturday afternoon while in the area to catch a movie. The store was clean and organized, and they had my go-to items in stock. Picked up several bags of keogh's irish butter potato chips and lacey's almond dark chocolate toffee wafers. There were no lines, no waits, and multiple registers open. Service was friendly and efficient. The only negative was the terrible crowded parking lot for this plaza.

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

I put off replacing my kitchen and laundry room floors for many years. Recently I picked out a…read moreluxury vinyl plank flooring with the help of Tom Straus. The next week 2 installers came and now I am enjoying a beautiful new floor. I had some questions and was able to call and get answers immediately. Straus Carpets have excellent customer service and have highly skilled, caring, professional installers. They were very respectful of me and my property and wanted to make sure I was happy with the whole process. Straus Carpets made this project flow easily. I couldn't be happier with my new flooring and highly recommend Straus Carpets!

Disappointing experience…read more Not a good experience Purchased an expensive wool and viscose area rug that was recommended by one of their designers. They neglected to inform me the material the rug is made of cannot be professionally cleaned. If it is cleaned it will never look as good as it did when it was new, and the overall quality will deteriorate much faster compared to a wool or synthetic rug. Evidently the viscose shrinks and the rug can shrivel. I found this out today when I scheduled professional carpet cleaners to come out to clean it. They refused to clean the rug. I have pets and the designer knew this. If I had known this I would have NEVER purchased the rug. I have also experienced issues with communication. I purchased a painting that ended up not working for me and asked if they had recommendations on where I could resell it. I never got a reply.

Thank you, Shannon! She has been a huge help. Over the course of a few months, we bought a new…read moredining set (Saloom brand); a new sofa, swivel chair/ottoman (Robin Bruce/Rowe) and a lovely new bedroom wool rug (Jaipur Living brand). I'd been putting off these purchases for about two years, because the thought of figuring out West Elm, Crate and Barrel, vs. online-only retailers was so daunting, and I wasn't looking forward to spend money on stuff that could be a total dud. Pros: -- Saves a TON of time. I had already spent hours on websites with no idea what I really wanted. I took a few ideas from Instagram, pics of our actual spaces to Shannon, and in a few days, she narrowed it down to 2-3 amazing options that totally fit our requirements and budget. (She was VERY respectful about budget- she was frank about what spending less or more money would get us, and was honest about what budget was realistic or not, and for stuff that was over budget, provided great cheaper options) -- **If you can afford West Elm et al, you can afford Countrywood** and get even more bang for your buck in terms of quality. I'm sitting on COMFY GORGEOUS DOWN-FILLED COUCH CUSHIONS as I write this for the same price as a sofa with a thin piece of latex cushion from Article. -- Great, expert advice so you get colors, materials and construction that actually makes sense for your life, not just whatever is cool on Instagram Cons: This is actually more of an FYI. They work with a lot wholesale-only furniture brands that only sell through decorators/retail, and anything custom will take a few months(!!!) especially because of COVID. Shannon does know which options are easier/faster to get, but if you really fall in love with a certain piece, be prepared to wait. But honestly, I've read online reviews of people ordering West Elm for a chair, and it taking MONTHS with NO actual updates. In my case, I emailed Shannon, she calls the factory, and I got shipping updates by the next business day.

A diamond in the rough. Poor Honey's furniture is a great place to look for a vintage, mid-century,…read morepostmodern, contemporary furniture for any space or home. I've been eyeing on a few pieces, waited it out and was able to negotiate with Ryan and Adam a deal. They're busy people but, helped me load the furniture into my car. I highly recommend checking them out!

Timeless shoddily made furniture. The ugliest examples from the 1940's to today. Plus they have…read moreshockingly high prices, unexpected since they claim to cater to people on a budget. For example, most dining sets, table plus four chairs, were $500. With a little searching and time there are beautiful quality dining sets on FB and Nextdoor for free to a few hundred dollars. They sound like a deal so people love them.

Excellent furniture great quality excellent driver teams very professional…read more We love the place

I came into this establishment earlier and was told by an employee that I could use the restroom…read moreupstairs. About two hours later, I returned and asked Jennifer if I could use the restroom. She told me "out, out, out" and directed me outside. I explained that another employee had told me there was a restroom upstairs, but she still refused to help me. I went upstairs, where another employee provided the restroom PIN and allowed me to use it. When I came back downstairs, I spoke with the manager, Israel, and explained what happened. I was disappointed that he didn't apologize or address the situation. As a Black customer, the way I was treated made me feel uncomfortable and singled out.