Response to the owner- Seeing all your response to all your bad reviews as "ridiculous," is hilarious to read. Your response to numerous bad reviews, which in business is called a trend, is what is hilarious! read more

Once we walked in to the store an associate sitting behind the counter looking at computer said hello and that was it! He did not bother to stand up and ask us if we needed any assistance. I would never step foot again in a store where you feel like no one is there!!! Worst customer service read more

It's been a few years since the demo and installation of granite in our house, and I am still smile when I see my counters. The service was on time and the work was excellent! They somehow were able to avoid the ugliest part of the slab and use the best looking parts. There have been no problems. Counters are level and there are no cracks. My hint is to choose a slab pattern that hides stains and spills. I highly recommend Tiles Warehouse in Concord! read more

Steven is very knowledgeable, helpful and patient. He helped my the entire way through. He has a great selection of slabs to choose from. Exotic slabs at a fair price. Installation crew did a great job as well. Turnaround time is a was about 2-3 weeks from order to install. Kitchen looks great! Still working on choosing a backsplash. read more

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I ordered my bathroom tile from this place. At the bottom of the pallet there were 4 large broken tiles. The owner blamed my contractor on breaking them even though I told him I watched my contractor carry the boxes in my garage very carefully. This owner will not check the tile before giving it to u. All boxes were still unopened and glued closed. I ended up ordering more of the same tile from another vendor because of that. Another really sketchy issue: during the order process I increased the amount of tile I needed. The owner used this opposite to try to tell me the price per sqft increased overnight! Really? Also, don't ask for any design advise. To him everything is a matter of personal opinion so he can't help you. Take your business somewhere else if you want consultation or accountability. read more

EXCEPTIONAL QUALITY - ON BUDGET & ON TIME! Great selection of tile you won't find at big-box retailers. The owner is very personable , professional and kind. The contractors used for our bathroom remodel were everything a person could want - communicative, timely, respectful, articulate and exceptionally skilled in their craft. The team was focused on getting our job done right and very open to making changes to ensure we were happy. Also, the best quote received of 3. read more

The rudest salesperson I ever encountered. When he realized that I wasn't going to spend a lot of money, he just shut me down.

This review is for their customer service. I was looking for a specific tile for my bathroom made by American Olean. Although they did not carry this style, they went out of their way to help me locate it. And they got back to me promptly. Stephen was was helpful and efficient. Thank you Stephen for your help!! read more

Working on a remodeling project and there was an issue with my order. The owner worked with me to quickly resolve the issue. Thank you Steven for the great customer service! I am very happy with my purchase. The tiles are beautiful and arrived on time. Glad I chose this place over the others. I definetly recommend this place for any Tile projects. read more

I would not recommend this place for anyone. The owner was not honest or ethical in his dealing with us. I was tired and trying to get the tile picked out, he told me one thing and did another. He is a fast talker but will gouge you at every turn. That do have some neat looking tile but you will pay for it and they won't even help you load it. Service is aweful and communication not honest. Stay away! read more

This place can help you actualize your vision. I accompanied my friend here as I was supporting her in her quest to remodel. She had somewhat of an idea of what she wanted and Steven helped get her to exactly what she wanted and what she never for her vision to be. He was super knowledgeable and with his help, she was able to find a perfect piece a natural slab that accented her kitchen and highlighted her new island project. If you want quality this is the place to come. I'm going to use their services for my next project I already have in mind. read more

DOUBLE CHECK EVERYTHING! Good prices, communication needs work. Waited over an hour to load just one vanity top. Can you believe this dude called me back and wanted me to remove my post. I asked for basic style doors and got the other style. He made it sound like it was my fault. Remember no returns allowed. He will not even admit he made the mistake. He also bragged about all his education and such. Oh don't take it wrong, he is polite and friendly and he does deal with quality material at a fair price. Just double check your order. Oh and make sure you call or text before you go pick up something. ( I didn't receive that communication), just that he got it done and it's ready to pick up. But no one was there to load it so you might have to wait. And if he calls me back on this post, I will call and write the bbb. read more

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Nice reply below 4 years later. I got the materials FROM you so know what you're talking about before you speak. I haven't come back and hopefully many others will never come in to begin with. Thanks for showing us all your true colors. Well done. read more

Steven was an excellent client manager and his eye for beautiful stone is a high value skill. Tiles Warehouse held our beautiful stone for several months as we prepared the bathroom and they timely installed with precision and beauty once we were ready. read more

Great job in recommending the perfect tiles for my kitchen and bathroom. Exceptional service and installation. I would recommend this store anytime. Ask for Steven, he is very knowledgeable and friendly read more

UPDATE TO THE OWNER, lies hmmm, I do t think so, I have all of your texts to me still, reaffirming all of my statements, it is no wonder your business only has 3.5 stars. You are a horrible businessman and human being for that matter. So honorable of you to comment on your customer reviews that they are liars etc. Open your eyes to the truth, you shouldn't be in business when you treat people like crap.... Good Luck!!! So where do I begin! The owner was very nice and polite, he helped my husband and I pick out tiles for our bathroom remodel that both of us could agree on. I being a conscious shopper had a budget in mind, so he discounted our purchase and we paid in full around 1600.00 for shower wall and floor tiles... 10 to 13 days for our tiles to arrive... After a full week the owner texts me that our floor tiles are discontinued, after one week of full payment and ordering? I agreed for the next best thing as he text me a pic of a different color, but my husband was not so understanding and was quite upset that we were just being told that our tile was discontinued. The owner and I went back and forth, my husband even said forget it cancel the entire order, but I insisted not to cancel as I still wanted my walls tiles that I paid for in full. The owner then proceeded to play word games with me as if I were a uneducated woman, words like there are no returns or refunds for the wall tiles but I will gladly cancel your order! I told him NO do not cancel my order, I still want my tiles, but I will be in for my refund for the floor tiles that were discontinued. The day I went in for my refund my wall tiles had just arrived, so my sister and I had to load my tiles in the back of my vehicle, he did mention not to stack them, so we put each carton in sideways as he suggested. My contractor began to move the boxes and did stack them three high, but as he started to open each carton one by one he found a total of seven broken tiles and one box was cracked completely down the middle, all hidden from box packaging. He has been in construction for 30 years and this is not his first todI called the owner and he said your contractor must have broke them because these tiles are inspected and they inspect all tiles, when I picked up my tile I made the mistake not to inspect them myself, they were still plastic wrapped, taped and bound when my sister and I loaded each carton into my car after the owner cut the tape off etc. so obviously being inspected by the owner was not true as he stated to me, I took pictures and videos of my contractor and I opening the remaining cartons thankfully all were fine except an additional 3 tiles as we discovered while filming it. After I sent the owner the pics and videos and said you did not inspect my tiles he basically stopped communicating with me about the broken tiles. No sorry, no refund, no credit, he would not even answer me to purchase more. What a horrible experience and the owner should be ashamed of himself... There are freight insurances for damaged goods people but the owner basically told me I broke them, how insulting... I am sure there are some satisfied customers but we were treated like garbage. read more

Great place for tile and countertops. Our kitchen project was completed in a timely manner and service was impeccable. Very happy with quality of products we chose. read more

Tiles Warehouse - a kitchen with a stove and oven - Flooring Near Me - Concord, California

Wow. Amazingly brazen and rude. I needed tiles to complete a project but the owner sent me away saying he didn't have time to help with such a small order. If you have a choice, work with someone else. And you have a choice. read more

If you go to this store make sure you get everything in writing I purchased a granite top for my bathroom vanity was not told that I would need a plumber so here it is two days later great granite by the subcontractors but no faucets I am very upset he should have told me that a plumber would be needed!!!!! read more

Stephen helped me make a beautiful choice of stone in my master bathroom. The existing stone was travertine and I wasn't sure if I wanted to go with the same type of stone or add some "pop" by using a more distinctive stone on the shelves. It was a smaller job and I'm glad Stephen treated me like it was his only job! Stephen, The stone shelves turned out beautiful! Thank you so much for such great service!! Your prices were reasonable also. I really appreciated your artistic eye, attention to detail, enthusiasm for what you do and your kindness & patience in my decision process! - KV read more

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I usually don't leave negative reviews, but after reading a few of the ones for this business that were also bad, I felt compelled to share my story. Came in to this business with my wife a couple weeks ago looking for new counter tops in the kitchen and bathrooms for the home we moved in to a couple months back. As soon as we told the guy working (Steven) that we were from Tracy he let out a little chuckle and told us there's a $1000 minimum to purchase from them and basically walked away and left us standing there in bewilderment. We took that as a sign of what was to come and didn't trust them from that point forward, so we left. We went here because online it looks like they're priced pretty well, but ended up going with another shop that probably ended up costing us a few hundred dollars extra. I'm not sure if the guy working at the time was having a bad day, week, month, life, but whoever owns this place needs to have a serious sit down with Steven and let him know that his demeanor was completely unacceptable. Apparently it's not the first time he's been extremely rude and condescending towards potential customers. read more

I recently spent almost $8,000 on tile and kitchen countertops at The Tile Warehouse. Covid delayed installing the tiles and I am just getting around to installing tiles today. However, I am one tile short. I went back to the tile warehouse and asked if I could buy the sample. Which is provided to The Tile Warehouse as a free sample. The owner refused my request even though I offered to pay for its replacement, even though I would have to buy a full box, even though I would have to pay for shipping from the east coast. Also keep in mind that he's the one who calculated the tile amount. He claimed that selling me the sample was unethical. Really? He should have given to me for free. read more

Where do i begin, ive just moved to the area and was needing to remodel the kitchen, so i came here. The individual that helped me was extremely rude. I felt an aggressive attitude and im not certain why. Maybe because he felt i wasnt really in the market or was unable to purchase his over than average pricing. Again, im not sure so i left. read more

It is a rarity to find someone like Steven and his crew to work with. He was professional, courteous, caring, understanding, and punctual. His communication throughout the job was impeccable. He answered every text and every call (and I made a lot!) I made to him if not then and there a few minutes later. Always bearing a smile he helped us select the perfect slabs and edges to complement our designs. He is very patient and understanding. The install crew were at my house until 8pm making sure that everything was PERFECT!! The only seam in the whole huge countertop was invisible. The hand chipped edge turned out flawless and better than I could have ever hoped for. We also had Steven and his crew fab an intricate desktop cover and it fit perfect the first time with no modifications. It looks astounding!! If all of that wasn't enough, Steven showed the utmost integrity at the very end of the job. He had sold us at my request a bottle of sealer/cleaner for our new countertops. When he found out that there was a more cost effective avenue to purchase the sealer, he sent me a personal check for the full purchase amount of the sealer without me even asking and said he didn't feel right selling it to me and to keep the bottle as a parting gift!!! Hats off to Steven and the crew at Tiles warehouse, one of the best companies in California!! I will without a doubt recommend them to anyone I know starting any tile or countertop project!! Jason Martinez, CA read more

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The value in coming to THIS business for your granite and slab needs is that they offer a remarkable selection of natural stones. Very exotic and interesting slabs which, frankly I haven't seen elsewhere. Steven, who runs the business is extremely knowledgeable and patient. We purchased the slabs when we were still framing and it was another six months before they could be cut and installed. Steven was very accommodating to my needs and let me choose where I wanted the cuts to be mad and which parts of which slabs I wanted to use. The installation crew was a dream. they were incredibly polite, thorough and good at what they did, not rushing anything even though on both days they worked until 7:00 p.m. I could tell they were getting hungry and tired - it was Friday night, and yet their attention to detail and the care they took to make sure every seam was right was extraordinary. I can highly recommend this business if you are in the North Bay and are looking for natural stone. read more

We needed a smallish slab of granite for our master bath at the cabin. So they showed us their remnant stacks and we found the perfect beautiful piece. They didn't try to push us toward their larger slab stacks. I also bought stacked stone pieces for the backsplash. They have a good selection of natural stone. Karen was really helpful - when our ordered stone came in we were traveling and so busy with another project - she called me repeatedly to remind me it had come in. They have really beautiful tile and granite to choose from. We'll choose them for the kitchen remodel planned for this summer. read more

Terrible service and completely unprofessional, extremely disappointed with the way we were treated. Given the times and how many businesses are loosing everything I would expect to be treated with more respect as we chose to take our business here. We will be taking our business elsewhere. I really hope it was just a bas personal day on their part and we were the only customers treated with so much disrespect. read more

I purchased tiles and kitchen fixtures from Tiles Warehouse. They were so helpful and their customer service is excellent. Not pushy but knowledgeable. Prices were very reasonable and competitive. They carry a wide selection of tiles and slabs. I decided to buy from Tiles Warehouse because the tiles are high quality and their prices were so affordable. The store offered good prices and top quality. I was able to stay within my budget. read more

We just had our old tile countertop updated to a beautiful quartzite finish. This is a wonderful company to work with. The owner, Steven, is just so accommodating and absolutely wants to make your project a success. Steven was excellent at communication throughout our project and continually spoke with us to ensure we were happy as we progressed. The showroom is beautiful with a wide selection of various tiles and stone surfaces to choose from. We also purchased a new sink and faucet from Steven. His crew, Edwardo and Uriel, were super nice and extremely skilled. Our cabinet and trim required some modification to install the new sink but the crew quickly adapted to the situation and made perfect modifications to ensure a good installation. I was somewhat worried about the installation due to tight dimensions but Steven was confident and reassuring all would be fine--and it was. Steven also referred a great plumber to us for the reconnect of the plumbing-- JC Plumbing from Pinole #925 708-6647. Jason was just great also and I'll write a separate Yelp review for him. If you need tile or beautiful stone work for your home, Tiles Warehouse is where you want to go. read more

I barely ever write yelp reviews but this is definitely deserving of one! I started my search for new countertops and I got a lot of quotes...I mean a lot. I had my heart set on a calacatta quartz and I learned most vendors charge a similar price point per quartz slab. The biggest difference in price was in labor. I decided to go with Tiles Warehouse because Steven gave me the best vibe, the best price on labor, and the quickest turnaround time. Sounds too good to be true, right? Wrong! My beautiful new quartz countertops were installed before I knew it and I was thrilled! Steven and his installers were knowledgeable and professional and did a fantastic job! I was very happy with the final product! So, naturally, when I needed tile for my kitchen backsplash, I returned to Tiles Warehouse to check out Steven's tile. I showed him what I liked and he found something comparable and even gave me an amazing price on a beautiful, intricate marble herringbone! Unfortunately, I made the mistake of allowing someone with minimal tile experience to install the backsplash and it didn't turn out well. I was crushed. Enter Steven and David to the rescue! Steven came out and looked at my tile and assured me that they could remove the tile and install new tile correctly. Although I was concerned that my expectations were a little bit too high for this intricate marble tile, I decided to reorder the same tile and try again. David and his crew came out removed the old tile and did a beautiful job installing the new tile! I was so worried that I would regret redoing the tile, but my only regret is that I didn't let them do the tile the first time around! If you need tile or countertops, go to Tiles Warehouse and talk to Steven. If you don't have an installer that you're confident in, go and talk to Steven. You won't regret it! I'll definitely be using them for my future bathroom projects!!! read more

Steven was very knowledgeable and helpful. I was there last week and service was solid and accommodating. Steven made tile buying very simple and easy. He also recommended places where I can get other things I need for our bathroom. Highly recommend this service. -Albert Ng read more

We shopped around quite a bit to find new countertops for our kitchen remodel. We were specifically looking for 3cm which gets extremely heavy for our oversized and odd shaped kitchen island that takes up almost an entire slab. Finding the right size for us and finding it in 3cm was no easy feat. We found the selection at Tiles Warehouse to be outstanding and the pricing to be the best we'd seen around! Steven helped us patiently as we browsed through his large collection to find just the right quartz style we were looking for. He put in quite a bit of effort to countlessly look up and call his distributors to check pricing and availability (which was affected by many due to the COVID-19 pandemic). Steven is a smart guy and explained everything well, and gave us lots of tips on the rest of our entire kitchen DIY renovation. He was even flexible with us adding an additional annex countertop to the kitchen at the last minute. Fabrication and installation were a breeze too, it seems he thoroughly vets the crew he works with. Ours were done by Eduardo and his team. Steven organized the entire process to be effortless and breeze for us. The countertops were ready and installed quickly after we ordered the slabs and had the kitchen measured (it would have been quicker if we didn't ask for a few more days for us to wrap up some outstanding reno work). They did an overall amazing job and paid great attention to detail. We'd definitely choose Tiles Warehouse again! read more

Thank you to the company and staff. Edwardo did a beautiful job! Unbelievably I had new countertops an it was done in one day read more

Tiles Warehouse - Thank you for our new kitchen countertop. - Flooring Near Me - Concord, California

My wife and I had been looking for granite to replace our old tile counters in our kitchen. We looked at businesses which sold only slabs, some that sold only pre-made lengths, a few that only did fabrication, and a few which both sold granite and also did the fabrication. We visited Tiles Warehouse as they had done a family member's counters a few years ago and they both sell and do the fabrication/installation. Their inventory of granite slabs was not nearly as large as some other places but we really liked their selection. We picked out a granite which we love. Steven, the owner, was fun to work with and knowledgeable and the fabrication crew led by Eduardo did a beautiful job. We highly recommend this business. read more

Great variety of tile and what's more important - exotic slabs. Looked through various shops and all sell the same slabs from MSI and some other well established stone manufactures. Steve has really exotic slabs you will not find anywhere close. Purchased tile for bathroom project and 2 exotic slabs for kitchen project which came out fabulous. Slab fabrication and installation was done within reasonable time after the request and all looks very good. read more

This review is on behalf of my dad, Paul who recently remodeled his kitchen. From start to finish, his experience with Tiles Warehouse was excellent - from the customer service to the installation and every step in between, everything was outstanding and precise. If you're looking for granite countertops, this is your place! read more

Tiles Warehouse - Kitchen countertop - Flooring Near Me - Concord, California

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Thanks Steven! I am so glad we went with Tiles Warehouse to do the stone in our kitchen, we have an amazing kitchen now! We had no issues whatsoever with you or your employees, you were all very friendly, approachable, respectful and above all professional, you offer a great selection of both man made and natural stones and your pricing and service was better than many of the other yards that I visited around the Bay Area, as a matter of fact if it weren't for you I would have gone a complete different direction in my selection... but because you helped me to appreciate the beauty and uniqueness of natural stone, I feel we made a much better choice for our home! And!!! We get to look at this one of a kind "Exotic Stone Masterpiece" on our countertops and backsplash every day, I almost can't believe it's my kitchen! Thanks again Steven, we'll definitely be back for our next project. read more

Bought tile and stone for my fireplace and they told me it would be in 1 week from that day. On the 1 week mark I called to check status and no one ever picks up the phone! Has to call back 4 or 5 times and finally got someone on the line. I was shocked to hear my material still wasn't in, as I had my contractor scheduled to start the job the next day. The gal that works the showroom (can't remember her name) proceeds to tell me it will be in the next day close to the end of the day, which was a Friday. I went on SATURDAY, and I live about 30 min away, and guess what...still not there! We were pissed. How could you not give us a courtesy call to let us know it didn't arrive and save me a trip? Poor customer service. It was a holiday weekend so they wouldn't received it on Monday and now it puts us at Tuesday. My husband and I both work and going all the way to concord is not easy for us. The gal tells us she will personally deliver it to us on Tuesday so our contractor can start on Wed. Tuesday night rolls around and she is texting me saying she has to pick up her kids, then will come. Then she texts saying she has to feed her kids, and will be late. Then she texts saying it's so late can she come in the morning. Our contractor starts at 7-8am and I told her 9 am the next morning won't work. My husband was so pissed we ended up just getting a refund and went to Home Depot and got nearly the same product for HALF the cost!! This place is unorganized, unprofessional and just careless. read more

We wanted to tile our cement front porch in our Moraga home. We were directed by Steven to a great selection in his warehouse, and he coordinated the work to be done. The installers were great at planning and installing the job and were extremely courteous and skilled in their craft. The price beat others and we are extremely pleased with the "finished product" read more

My husband and I have been thinking about remodeling our bathroom and have been to different places looking for the right tiles to use. Since I had a lot of questions I was not getting a lot of help. I came across Tiles Warehouse on Yelp. I had apprehension when I read all the negative reviews but I had to see for myself because the pictures of all tiles on the website was very appealing. When I visited I spoke to Steven. Right away I told him I had a lot of questions and he said no problem and how could he help. I told him I was interested in doing a bathroom remodel but I wanted to use the right tiles for such a high traffic area that would offer beauty, durability and of course not too costly. Steven answered all my questions and he was very kind and patient. I even told him that I have to come back with my husband and he said that he understood and said I could call him if I had anymore questions. I was very satisfied with the answers and I am sure that my husband will be too and would want to do our bathroom project with Tiles Warehouse. read more