Absolutly terrible experience. I had a 9:20 appointment and at 10:40 I finally left. The…read moreplace opens at 8:30. How they can get that far behind in less than an hour is beyond me. I will not be returning.

This has been my long-time Optromist location. My recent visit will be the last. I ordered glasses…read moreon 5/27, it's now 7/25 and after multiple tries, The Eye Group just can't get anything right and still hasn't fulfilled their obligation. 1st try, they left off a key part of my prescription with the lens order and took another 1.5 weeks to get them right. 2nd order arrived also missing a key component of my prescription, sent back to the lab to correct. Now the fun. No one calls to let you know your glasses have arrived. You will just need to call and check. Since they couldn't get the second pair right I decided to take them someplace else and requested a refund and told them they could just keep the frames I brought just so I wouldn't have to go back to that store. I took my prescription to Walmart where the glasses were made in less time, they were correct on the 1st try AND Walmart called to let me know they were in and ready for pickup. $180 less than The Eye Group for the exact same prescription! More Eye Group missteps even after losing my business. The manager called to ask once again what I wanted to do with the glasses, now that they arrived with the correct lens. Once again I told her to donate, and throw away, whatever they wanted to do because I would not ever set foot in one of their locations ever again. She said I'm sorry and that they would ship them to me to make up for all the inconvenience. Shipping label was created on 7/13 but never shipped. Sealed the deal, The Eye Group has lost my business as well as anyone that asks me "where is a good place to get glasses?"

We were from out of town on vacation here in the Gatlinburg area. my husband had an accident , and…read morehis glasses were damaged, and he was unable to use them ( he had to wear his glasses at all times). I found 20/20 Optical on goggle. We went there, they were more than gracious and kind. Jessica was an absolute joy to work with. She fixed his glasses immediately, and they were perfect! 10+ rating all the way around! Thank you for not only fixing my husband's glasses, but saving our vacation!

Needed a pair of eyeglasses quickly but the woman working there refused to accept my prescription…read moreor help me. Would not recommend at all.

lens marked area was scratchy dead cut. the staff would wipe it . say it looks good. 20 min later…read morescratchy fog dead car if pupil. took them back 3 times. finally gave up.. trashed that 450 $ approx... inexperienced tech!! and accusatory follow up with staff right upon entrance...Never been back and will not!!!

Such a wonderful place of business! I had the best care that I've ever had at an appointment. They…read morewere very thorough in their exam and they were so professional. I would recommend this place to all my friends and family. I am in the medical field as well, so I can greatly appreciate great customer service and the efficiency of a well run business!

My entire family has gone to Dr. Dawson for years, he is outstanding! His manner is informative and…read morecaring. He explains very well, staff is super. He calms you with his demeaner, he is dedicated to each of his paitents, by this I mean does his best, and is immaculate from start to finish. His front desk and assistants are so good also, well run office, can see they respect one another. So all equals a good comfortable experience

Dr. Spicer is very professional and listens to concerns. The turnaround time is great! I highly…read morerecommend EnVision and Dr. Spicer.

I recently moved from Austin, Texas to the Maryville area. Moving from a high tech meca with 2…read moremillion people like Austin, I was a little concerned about finding state of the art eye care in my new home. My concerns were completely removed this morning after my first visit to EnVision. The people were well trained, efficient and very polite. The equipment was superior to what was the norm in Austin. Dr. Vines seemed as if I was his only patient. He was very good at what he does, but just as important he spent whatever time was needed to ensure that my vision was the best it could be. I am so happy to have a new home for eye care.

My family and I were travelling to the Gatlinburg area for Spring Break... I remembered everything…read morebut my contacts! On a whim I called Dr.Whaley's office and they were so helpful in giving me some samples (of my current rx!) to get me through vacation. They were kind, courteous and went above and beyond to ensure the contacts were compatible. I am blown away by their kindness and would see them in a heartbeat- if I lived in the area! Thanks again to the kind staff!

We live out of state and my husband had an eye emergency. This was our first search and when we…read morecalled at first the staff was very nice and was going to give us a couple other places to try. While on hold the doctor came in and said he'd see my husband if we could be in the office in 15 to 20 minutes. Luckily, we were already driving to the area and we got there in less than 10 minutes. He was taken back immediately. He had a prescription and an appt for first thing the next morning in about 30 minutes. The staff was so friendly and helpful - it was a great experience. Dr. Whaley was so gracious to see us with such short notice and with us being out of state, it was a blessing for sure. Thank you!

So glad we chose to come here for our exams. The staff was so friendly and quick. They also had a…read morereally nice selection of eye glasses and the process was so smooth. They even did a fitting when the glasses came in and made sure everything was just right. I would 100% recommend this place to anyone looking for a speedy and efficient eye exam!

This was my first visit here after relocating from Florida. The staff is very friendly and…read moreprofessional. The office is spotless, and they ensure that they keep the "dirty" pens separate from the "clean" ones, to help prevent the spread of COVID. Very good location and the exams are very thorough. I will definitely be back.

Limited selection of glasses for men. Immediately pressured into purchasing a set of frames without…read morebeing provided my prescription from the doctor as required by the government. The lady "selling" me eye glasses stood next to me instead of allowing me space to look for myself. Additionally after review of what was a mistake purchase, I made a call to cancel my frames and requested a copy of my prescription. I was told under no certain circumstances could the prescriptions be emailed to me because of "HIPPA". Drove back to the eye doctor and requested a copy of my prescriptions. I was then only provided 1 of the 2 prescriptions... i had to go back in yet again to get the second prescription because they were trying to pull a fast one on me. As far as not being able to send my prescriptions electronically because of HIPPA the excuse doesn't seem valid to me because when I went in to physically pick them up all I told the front desk was my name. Wasn't even asked to see a drivers license or even check my date of birth. Doesn't sound very HIPPA compliant to me. Know your rights. Just because you see an eye doctor doesn't mean that you need to purchase frames from them especially when they have limited options. They should immediately provide you a copy of your prescription before ever trying to sell you on lenses and frames.

Dr. Dix at Volunteer Eyecare is the best optometrist I have ever seen (pun intended)…read more I have an unusual prescription, thanks to astigmatism and monovision correction via LASIK surgery 20 years ago (which I would totally do all over again - life-changing, truly). Anyway, as I've gotten older, my vision has naturally deteriorated. I've been to other optometrists who have tried to give me corrective prescriptions (glasses and contacts) but they never seemed to get it quite right. I know there is an adjustment period anytime you get a new prescription but prior to my Volunteer Eyecare appointment, I would try to wear my "new" glasses for a week or two, but I always ended up back in the old ones. Dr. Dix gave me a thorough examination and talked with me extensively about my options. He was able to determine why prior O.D.'s had difficulty pinning down an optimal prescription, and he patiently answered all of my questions. The solution? One contact! One contact in my right eye has completely resolved most of my vision challenges. I still need glasses for computer work and reading smaller print, but for driving at night, reading road signs ahead, and seeing my neighbor down the street waving at me... I see these and so many other things clearly with the addition of just one contact. Perhaps there are other great eye doctors in Maryville, but I'll never know because I found the very best one for me.

They are competent providers but they overbook appointments. There is always a long wait. I was in…read morethe waiting room 20 minutes., and in the exam room for 11/2 hours.

I have been going to UES for 10 years and been very happy with all facets of their care. Want to…read morethank Melissa informing me of the bibles. I love my Lord Jesus and His word...so I will be sure to look for one tomorrow when O have my eye exam.