Paid for their membership program, which typically includes a summer and a winter maintenance…read morevisit. Its been well over a year and they provided neither of those to us, and are not working with us to schedule anything. And of course, they refuse to refund any of our payments for services not used. Total scam, avoid at all costs!

I would warn anyone to stay away from Total Maintenance. I've lost thousands of dollars in supposed…read more"repairs" that are extremely overpriced and nothing is fixed by the end of it. After they come out I've had to call other electricians and plumbers. I've had pieces reused and not replaced as they were suppose to be. I wasn't told that the wiring to my AC could start a fire. They also harass you about scheduling and payment repeatedly and when asked for estimates in a pdf you can bet you'll need to ask three times for it along with removing the extra charges and work they claim you need that isn't necessary. They communicate poorly and are very pushy.

Great and knowledgeable staff who are very reliable and punctual to all appointments I have…read morescheduled with them. I heard about them through word of mouth and got a quote from Ed, the owner and they were more affordable than many other businesses around town. I've been VERY happy with my generator and recommend them to everyone! Thanks for all you guys do!

Do not use Comfort Engineered Systems Inc., (Com4t) of New Orleans…read morecom4t.com My mother is 80 with severe mobility issues and after Hurricane Ida, and a recommendation from a longtime close family friend, she finally decided it was time to get a Generac system. In March of 2022 (now September 2022) my mother put a deposit of over half of the total cost of a Generac system through Comfort Engineered Systems (CES) sales agent Geri. We were promised that our system would be installed in August/September 2022. CES has no idea when it will be installed and don't seemed all that concerned. All they they can seem to offer is "Sorry. Don't know. Don't call us we'll call you. You just have to be patient" As hurricane season began I started asking for status updates through phone, text, and emails with little to no response from our sales agent. I started to call CES daily and found out that Geri was no longer with CES. (Even answering basic questions since the sale required repeated contact) This is starting to feel like a scam. CES, and owner Edward Perez, leave me no reason to feel that they will not seek any type of immediate resolution. Nor do I now have any faith in installation or customer service in any capacity. I'd like to know where their own much lauded customer service and professionalism is. Finally I was as able to speak to a person at CES instead of their answering service after calling multiple times a day for several days. Pam from CES told us she might have more info in 2 weeks, but was unable to give any estimate of installation time, and that there are 53 people ahead of us. (Pam at CES, is very friendly, empathetic, and has been trying to make what amends she can. The answering service agents are helpful in their limited capacity) We now need to do extensive repairs underneath our house, and I am unable to schedule this work. This uncertainly of our Generac install could delay both jobs. Were we to seek to cancel, and go with another company, the wait is 4-5 months. Not even to mention our money is now tied up. Obviously CES expects their money as soon as the Generac is installed without delay. We do want this system, but how can we trust CES at this point? Every-time I told my mother I was unable to get updates, I could see her eyes water. When she found out the Geri was no longer there she got so upset I honestly thought I'd have to take her to the hospital she was so distraught. She is worried that she will lose her money. All I can say now is "I'm sorry mom. I don't know. They promise they'll call. They say we just have to be patient. I am trying. It's going to be ok." My father died a few years ago and he was a veteran, worked for the military as a civilian, and was sheet metal worker who worked his way up to management. He was a proud union member, and he would be appalled at the type of experience our family is dealing with. My parents worked hard all their lives and my mother felt that this was worth the expense to have some security and comfort. You'll find a lot of favorable recommendations for CES, but you may find, like me, that CES's promises are hollow. Their promises of great end-to-end customer service don't seem to hold from the beginning, When I spoke with the Generac customer service they seemed surprised. We'll be calling our credit union soon to explore options if there is no speedy and satisfactory resolution available. We realize that so many in our area have suffered a lot due to Hurricane Ida and that we are lucky. We also realize that it's been tough for a lot of business, CES included, for many different reasons that everyone is aware of. If we had even received simple courtesy email updates on delays instead of silence, and the run around, of course we'd have been disappointed, a little miffed maybe, but we wouldn't be so worried and and angry. I've worked in customer service and sales for years and if I gave this kind of service I would have been fired. At this time I've been waiting 10 business days for a call from Edward Perez the owner and was informed he was now out of the office 8 days. They keep giving him the message I guess. No other management has been made available to me to help. I have contacted Generac themselves and their escalation team is trying to help but since CES is an independent contractor they'll do what they can. Generac seems to also be having difficulty speaking someone at CES. They got a healthy deposit but that doesn't seem to matter. *Update I received (via a personalized copy/paste generic form email) a response from owner Ed Perez saying they are now starting to finish Generac systems purchased in September 2021. Again no estimate on when our system will be installed and no apology. Just vague business speak touting their "high quality standards"

I have been an AC Ambulance customer for 30 years. Their products are reliable and their service…read moreis top notch. They stand behind their work and they respond quickly when called. I called this morning when I noticed my AC not cooling as efficiently as it should, and I had a service rep at my house a few hours later. Thanks, AC Ambulance.

I needed to raise my two compressors as the soil beneath them had subsided. Two technicians were…read moreable to do this without having to replace all of the Freon saving me a considerable amount of money. The job was completed within about 3 hours and the temperature in my home did not really change.

I had the power meter ripped from my modest house in LakeView during the recent tropical storm here…read morein New Orleans. It caused a small fire and fried the breaker box. Bellco was recommended to me by a trusted friend, and when I called them the morning after the storm, they were at my house 30 minutes later looking over the damage. The owner of the company, Ryan, was onsite himself and gave me a very fair estimate on replacing the burned-out panel with a new one. He explained all the options and advise on a couple of upgrades that I am very happy that I went with. The really great thing about their service that thrilled me the most was after Entergy had cut power to the house during the night, Bellco handled all the permits and communications to get my power back on with Entergy THE VERY SAME DAY. I went from a burned-out breaker panel with the power cut to the house to a beautiful new one installed and the power back on in less than one day. I think it is safe to say I will recommend Bellco to anyone who asks for a reliable and truly family-owned electrical company to work on their house.

I am a Kenner resident for 45 years. Bellco has always been my go to. They have treated me fairly…read moreevery time, and have even gone way beyond what would be expected when I had a fire just before Christmas. I am sorry that pupu p. (hmmm, trusting a name that screams toilet duties) is unhappy. I would note two things. One, you admitted you knew nothing in this field. Two, have you ever mentioned any job, whether it be plumbing, painting, etc., to another contractor where the second contractor didn't dog the the performance or pricing of their competitor? We thank you, Bellco for outstanding work.

I had my HVAC system installed just about two years ago, with an extended warranty. I went with…read moreCalloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it.

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the…read moreunit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond!

We had a new unit installed. 1 ton lager than what we had. Im in my addic weekly adding vinegar to…read moremy drain line, I can't get my home below 70 degrees and have had 1 returned message from my installer after sending a half dozen. Not a fan

They squeezed me in the day before the snowstorm to fix the furnace. On time and professional,…read moreevery time.

I have much regret with the follow up service provided. I could not make contact with them,…read moreregarding service issues. I've had to hire a electrician to correct errors.

I bought a gas range (a floor model) from Lowe's. Sounds like a great idea until you get it home…read moreand realize that it doesn't come with an installation guide (not too bad, there's the internet), it's missing a part (getting worse) and oh yea, you have a historic (meaning very, very old) house and two other parties have already tried to install the stove and given up. In comes Baps! I was at my wits end by the time I called him. The end of the story is this: The stove got installed. It works great. If this was a regular job, that'd be the end of it. But this job was a beast. So if you need serious help read on. Here's what happened: - he called the manufacturer multiple times (with the patience of no one I know) to figure out why the stove wasn't igniting. -went to Home Depot (or somewhere) twice to get parts as it became clear that my gas line was old (no surprise) and the gas wasn't flowing as it should. -modified a hose to fit my "historic" lines. - changed the valve, cut the gas, turned it back on, and reinstalled a line that had been previously installed incorrectly. -he spent the better part of the day solving my problem, and long after I wanted to give up, and three weeks after having no working stove, the job is done!!! I can finally eat. I will never call anyone else.

We are new in town and had a difficult time adjusting to the temperature. A regular A/C did not…read morecut it and we searched for solutions. Burkhardt's Air Conditioning was the second company we called and immediately knew we did not have to look any further. They suggested a mini split that created an environment that was similar to what we are accustomed to. They were concerned and helpful throughout the whole installation in regard to placement for optimum comfort and aesthetics. Louie and Ryan of Burkhardt's were friendly, prompt, knowledgeable, and professional. They submitted a complete and thorough estimate at a competitive price. We basically "lucked out" getting to do business w them

Purchasing a whole house generator took a lot of thought and research. We picked Burkhardt because…read morewe felt confident in the product and Burkhardt's excellent service and amazing follow through. Burkhardt worked with us to understand their products and to come to a decision about the best fit for our house. They spent a great deal of time setting up what turned out to be a very easy inspection and installation process. We needed to get new windows and electrical upgrades...all of which could have been a confusing hassle. Burkhardt's organized approach helped us to organize ourselves and carry out these tasks with relative ease. Formalities aside, we enjoyed working with the Burkhardt professionals on a personal level. Their team are great guys, with timely follow through. Their ability to answer questions and concerns inspired confidence that we picked the best business and the nicest people as well. Burkhardt's was genuinely committed to us and delivered on their promises. We would recommend them for air conditioning and generator installation hands down.