My experience with Rasheeda was amazing I booked an appointment for a Brazilian sugaring. She was…read morekind and attentive when I arrived, I explained my prior experience to her, & once we got started, there was little to no pain. I will most definitely be coming back! She was also very efficient & got the job done within exactly 30 minutes. She also has training available for anybody looking to perfect their waxing technique. Would highly recommend!

Excellent customer service, great atmosphere. Rasheedah is very knowledgable about Brazilian sugar…read morewaxing. Book your appointment ASAP!!!

Kristine Coffaro is amazing! I had never received injections before and went in for filler. I've…read morealways been scared to get botox, but she made me feel really comfortable, so I decided to go ahead and get it too. She is professional yet personable and friendly. She explains everything in detail and answers all your questions. My favorite thing is probably how fast she works. Injections aren't the most fun, but she works fast, so it goes by quickly. She keeps you engaged in conversation which helps take your mind off all the pokes. Her assistant Maddy is so sweet and she gave me a ball to squeeze and tapped on my shoulder to distract me from any pain. My face looks great and I will definitely be going back to her:)

I have gotten the Diamond Glow facial with Mimi I think three or four times now and I don't plan on…read morestopping! My skin looks better and better each time, and Mimi is a delight to talk to. Her technique is skilled and it's just the most relaxing experience of my month every time, highly recommend. Ask for Mimi when you book, she is so attentive to my skin's needs and is so considerate when choosing the products she uses. So happy I found her!

I visited Cocoon Day Spa in Rockridge for a model lash lift service and it was a great experience…read more I believe the aesthetician was Susannah and she was training someone new (although I forgot their name unfortunately). The service was thorough and I thought they took their time to make sure my lashes looked nice. I will say I did expect a little more information on the different steps during the service or some aftercare instructions. Regardless, I was happy with my lash lift and the results were better than expected. While I have visited this spa for occasional massages and facials in the past, I'd consider returning for lash services in the future. Customer service was friendly and attentive and the spa is cozy and modern. The check in and check out process was easy and efficient. The location is convenient and easy to find. There is street parking available but this can vary depending on when you go. Alternatively, you can also park on a nearby street and walk over. Overall, a solid spa with plenty of services and spa treatments. Worth visiting if you're nearby.

Went in for Sugaring. Susannah was great! Very professional and beautiful results…read more And they have discounted packages during the month of July. Check if there are discounts.

Ida, I was one of…read moreyour first patients when you started using the Altus Laser back in 2003. I received approximately 4-6 treatments with the laser and I have not had any razor bumps since and my skin is remarkably smooth. The treatments worked so well that I don't look my age of 60+ Thank you so much! Johnny

I scheduled a consultation with Ida, very hopeful after years of looking for an aesthetician…read moreexperienced with brown skin. The consultation room was a bit shabby and the lights were turned down very low, which I found strange. I asked why it was so dark and she said it's like this in all treatment rooms, so we spoke for 20 minutes in extremely low light. As we went over my skin concerns in the dark, I requested a treatment with 3 goals: reducing PIH (post inflammatory hyperpigmentation), clearing congestion, and general nourishment of my skin. Ida suggested using arbutin and kojic acid for the PIH. I asked if these were bleaching agents, because I love my skin color and am not interested in making my face lighter. She assured me that these were gentle and not bleach. But then later Ida referred back to our treatment plan as "bleaching", which obviously alarmed me. I said "bleaching?", and she again reassured me that was not the case. Very strange. She then told me that because I have sensitive skin that I needed to cover my entire face every time I'm in the sun, with a wrap around mask that reveals no skin. I balked at this, expressing reluctance and confusion. I'm from Jamaica where we have equatorial sun exposure and people still have clear complexions. I said I wasn't sure I could commit to that. She just kept insisting that it was the only way to prevent hyperpigmentation. She said that the skin color on my chest (which is lighter than my face) is my "true" color. I always thought that just my un-sun-tanned color. Hmm. After the session, I researched arbutin and kojic acid and read that the latter requires users to avoid the sun or it increases melanin production. So maybe this is why she was saying I would need to hide my face from the sun? I was confused. At that point I decided that I didn't want to use the kojic acid. So I texted Ida saying I didn't want to do the skin lightening treatment but still wanted to get a facial for the other goals (clearing congestion, nourishing my skin etc). She texted back that that was fine. But the next day I received a text from Ida saying that because I was "rejecting" her treatment recommendations that she could no longer work with me. I was changing my mind about skin lightening, not rejecting her advice. I was still looking forward to working with her. This was a strange and disappointing experience. I was really rooting for Ida as a black female small business owner, but I think she needs to work on a few things including misinterpreting a client changing their treatment goal as a rejection of her expertise. If you go to a restaurant and order a meal, then change your mind and ask for a different dish, they don't refuse you service. ‍

Regarah is the best!!! I've been going to her for over a year, she's amazing. Staff are friendly…read moreand it's super easy to schedule online

I had the pleasure of meeting Trish today for a brow and Brazilian wax. I know what you're…read morethinking--"pleasure" and "wax" shouldn't be in the same sentence--but believe me when I say this was the gentlest waxing experience I've ever had. I didn't flinch even once. As for my brows, I usually do them myself since I have pretty good ones and don't need to do much. However, Trish completely transformed my brows. She waxed, trimmed, and plucked a few stray hairs, giving my brows a complete revamp. Trish has earned a new loyal client!

Couldn't have been more pleased with my experience here. The staff were wonderful, the environment…read morewas inviting and the service was excellent. I needed a wax for an upcoming trip and refused to go back to the "chain" wax establishment. On a whim I booked the service here as I LOVED the name and the price point! Best decision. The wax was explained to me, the technique was as painless as a wax can be and I felt extremely comfortable with the esthetician. Oh and the ceiling art while getting my service was lovely!

This place is very professional and caring towards your needs of privacy. I was nervous as this was…read moremy first time, but Onyi, who took care of services for me, was very polite and respectful of the experience. Made the environment feel safe. She is very confident in what she does, and doesnt let any awkwardness during the session. All the ladies were very welcoming and attentive to any questions that I had. I definitely recommend anyone who seeks services of this type.

Came to Oakland and really needed to get some "touch ups" Love this medspa especially the great…read morecustomer service I get from Theresa! She's a gem and rare to hard to find stellar customer service these days There always on top of things with quick service got me in with an appointments the next day. The best prices they're procedures and products actually made a difference in my rosacea in only one visit. I'll be visiting them next time I'm in town. I had gotten the nanofractional skin resurfacing done. It's so worth it give them a try you won't regret it thank you Theresa!!

Ok...Tara - thank you so much for being an AMAZING and well informative esthetician. You made sure…read moreI had clearing from my doctors, I felt comfortable and understand with the knowledge you gave me about the routine you were about to do on my face, you ensured all my question were answered...I wouldn't have chosen anyone else BUT you to be the first person to give me a facial after dealing with breast cancer for the last two years. I'm not trusting anyone else with my skincare; you are a gem! Shukran, habibti!

First time getting my eye brows mapped and threaded! The location was very clean and calming…read more Shanti made me feel so comfortable! She explained everything and was such a kind person. We shared lots of giggles and made this experience extra enjoyable! I love my brows!! Thank you Shanti!

I've been going to Sovans for my eyebrows for the past three years, and I honestly would not trust…read moreanyone else with them at this point. She is so consistent and really takes her time to make sure everything looks clean, natural, and balanced. What I appreciate most is how she shapes them in a way that actually fits your face, not just following a trend. Every time I leave, they look exactly how I want them to. It is one of those places where you just know you are in good hands.

I hate leaving bad reviews, especially for someone who is genuinely sweet and clearly passionate…read moreabout what they do. I really wanted to love this place after seeing all the great reviews, but unfortunately, I wouldn't recommend it for what I was looking for. I had been growing my eyebrows out for months because I wanted to change the shape and make them more even. Unfortunately, my brows were basically just cleaned up and shaped the way I already had them before, so I felt like I grew them out for nothing. I was also offered a tint to help make them look more even. Unfortunately, the tint didn't help and actually made the difference more noticeable because there was dark tint left on the skin underneath one brow, making it look even higher. I also felt like the tint didn't really change anything, so it felt like money wasted. I brought my daughter for her first brow shaping because she has very thick, long brows and only wanted them cleaned up and shaped. Unfortunately, hers were also left uneven -- one was thick and rounded while the other had a more pointed arch. She was disappointed as well. I will say the lady was very sweet, welcoming, and kind, and the place was extremely busy with lots of customers coming in and out. I have nothing negative to say about her customer service. Based on my experience, I would recommend this place more for cleaning up and maintaining an eyebrow shape you already like, rather than creating a new shape, evening out uneven brows, or doing a first-time brow transformation. For those services, I would personally look for someone who specializes more specifically in brow shaping.

I hate to leave a bad review, and the woman who did my lash lift was very kind, but shortly after…read morethe lift my eyelashes started falling out. I'm not sure what happened but perhaps she didn't wash the developer out completely? My lashes got a very tight curl shortly after I left and looked tangled before they started breaking off and falling out over the next few days. I've had lash lifts before at other places and never had this experience. It's been about a month since the lift and they are starting to grow back in.

Really well run clinic with very nice staff. Extra shout out to Crystal who is amazing at client…read moreeducation - she's zero pressure about sales and just loves to share her knowledge! TBH reading their other reviews is scary and I pray that I don't bump up against such negative customer service experiences with them, but so far so good!

Just want to update my review that they cancelled my appointments again with no reason and I tried…read moreto contact customer support twice and got no response. "Amazing" place if you want to pay a few thousand dollars for nothing.