SecurePro has been a phenomenal security company to work with, especially as a new business owner…read more I share a parking lot with them, so they were the first company I contacted when shopping around for security systems installation. Not only were they the best available price, but were able to get things set up very quickly. They are always available if issues arise (always my fault, nothing wrong with the system), and have reached out on numerous occasions to check that everything is working and to our satisfaction. For me, being able to talk to experienced personnel, who are familiar with our system, and not dealing with a remote call center is very important, and they have excelled in that aspect. Jason, who is part of their support staff, went out of his way to help with a minor issue I was having in real time, and fixed the problem. He even personally walks packages and mail over to our location if they are delivered to their unit instead of ours. The installation technician Tyler was extremely helpful in setting up our system, and took additional time to walk me through the system and it's functions, including how the sensors work, where they are placed, and the control panel and remote app to ensure that I was able to use the system properly. Finally, the sales manager Lina, has been beyond helpful with making sure our needs are met when it comes to security, and has followed up with us regarding potential issues to ensure we are satisfied with everything. They are awesome neighbors and a great company if you are considering security system needs.

Abe, Lina, Joe, & Jose at SecurePro did a wonderful job helping us replace our 20+ year old…read morecommercial fire alarm control panel, multiple pull stations, and the 10+ sirens and strobe alarms we needed. Other commercial fire alarm companies in SB, Venture, Oxnard, and LA were harder to communicate and work with. But SecurePro gave us a competitive price, were great communicators, and efficiently installed everything by working around when different rooms were available at our motel. We would wholeheartedly recommend them to any businesses that need commercial fire alarm repair, replacement, and monitoring.

This is by far the worst company we have ever worked with. They installed our fire system a year…read moreago, and for the last FOUR months we've been trying to reach to them to do a necessary maintenance - NO LUCK. Today, after me calling them multiple times per week, they finally replied that they cannot do anything until mid next month. Stay away from this company at any cost, save yourself lots of time and money.

From the owner: We are currently providing curbside assistance at our shop if you need fire extinguisher service or…read moreparts & supplies. Please call ahead to verify we are on site and then call when you arrive. We can pick up or return your equipment at your vehicle. Thank you and stay safe!

Professional, knowledgeable, and reliable! What more could you ask for out of a local business?…read moreWould definitely recommend to anyone looking for a fire protection business or service. Thanks!

Amazing company, very helpful and knowledgeable. They care about your business and educate your…read morecompany on how to be safe. Great service.

I highly recommend RLD Fire Protection Services. During a kitchen remodel we had 2 problems with…read moresprinkler pipe being in the way. My husband called Roy and he responded quickly. He gave us an estimate and arrived to fix the problem. The cost was actually less as it didn't take as long as expected. The second time he came the next day and fixed the another pipe quickly. I would not hesitate to call Roy again.

Called RLD for what we thought was a leaking pipe. Roy kindly explained how copper lines get…read moresolder and the reason why the pipe looked the way it did. He's not only an expert in his field, but he doesn't take advantage of people. Highly recommend RLD!!!

Exceptional service, especially by their estimator Chris, and their tech Tom. I got into some…read moreshenanigans last night and punctured a hole into the sprinkler line and had to call the fire department to shut the system down. I called the company that our HOA recommended but never heard back. Called Precision and they promptly gave me a quote, helped me out a little on the emergency pricing, came out, fixed the issue, and got our buildings sprinklers back on. They were so kind, professional, clean, and courteous, so much so that I asked our HOA management to consider them for future annual inspections. Really grateful for the speed they handled everything.

Please do not use this company. There are better priced options who respect your time, your safety,…read moreand your business. Based on their performance, it is clear Precision Fire Protection respects none of these things. But you don't have to take my word for it... Below is a summary of our two-month ordeal resulting from engaging Precision Fire Protection to conduct a full sprinkler head replacement in our building. If anything is unclear, or you have questions, please feel free to contact me. I'll gladly explain anything that helps someone else make a better, more informed choice. In early October 2023, we were collecting proposals to have 300+ sprinkler heads replaced in our building. Precision Fire was about 30% higher than some out of county competitors, but brought the amount down so we could buy local. We were very happy with this, so we signed a proposal on 10/12. On 10/13, their Project Manager Tom Wilson was to come by to walk the site with a superintendent. He was a no call, no show. He apologized and rescheduled for 10/17. I was stood up a second time. No call, no show. Tom finally arrived the morning of 10/18 to walk the site. He said everything looked good and that we could begin the following week. We had another large interior construction project going on, so I gave Tom the contact information for our site coordinator so that they could brief Tom and the folks at Precision Fire on our site security protocols and procedures and make sure neither Precision Fire, nor the other contractors we had on site got in each other's way. Tom assured me they would make contact. They did not contact our site coordinator. Instead, Precision showed up on Monday the 23rd unannounced. They did not warn us or our alarm company, so they set off the alarms when they drained the system. They left our doors open, so unauthorized members of the public wandered on to an active construction site. During the head replacement, Precision did not properly cover office furniture, leaving black stains and debris on workspaces. The left black stains on the exterior of our building and on a custom hand-painted mural. The flow switch was not properly set upon completion of the job, so staff was called back at night when the alarm went off and the Fire Department was dispatched. Escutcheons and old sprinkler heads were left in piles where they were taken off. Precision took a 15 foot ladder out of our storage, used it, and left it in walkway for our staff to put away. They tossed around furniture and expensive art pieces that had been packaged and stored during the construction. A rented scissor lift has been left on site, covered in boxes of old sprinklers and escutcheons, for the past 49 days. Dear reader, that rented scissor lift is STILL HERE blocking our doors as I write this in December. We have had to call Precision Fire back out several to clean up their messes and to finish the job. We signed the proposal on 10/12, and it is now 12/11. We are still not done. As part of our agreement, we paid to have a five year certification done (it's listed on our contract), but we have nothing to show for it. One of the escutcheons (that we can see) that we've been "waiting on a part for" finally arrived, but it appears that meant they finally found some scrap metal to fashion it out of (photo included). I have phoned and emailed the owner, Art Galindo, and have received no response. As a result, we have no faith in the quality of work completed by Precision Fire Protection and will need to call in another provider to do the inspection and complete the 5 year certification. I will update this account when that is complete.

These guys came to replace caps on fire sprinklers in my condo building and left a mess…read more Professionals clean up after themselves.

From the owner: Proudly serving Ventura County for 39 years!read more