SecurePro has been a phenomenal security company to work with, especially as a new business owner. I share a parking lot with them, so they were the first company I contacted when shopping around for security systems installation. Not only were they the best available price, but were able to get things set up very quickly. They are always available if issues arise (always my fault, nothing wrong with the system), and have reached out on numerous occasions to check that everything is working and to our satisfaction. For me, being able to talk to experienced personnel, who are familiar with our system, and not dealing with a remote call center is very important, and they have excelled in that aspect. Jason, who is part of their support staff, went out of his way to help with a minor issue I was having in real time, and fixed the problem. He even personally walks packages and mail over to our location if they are delivered to their unit instead of ours. The installation technician Tyler was extremely helpful in setting up our system, and took additional time to walk me through the system and it's functions, including how the sensors work, where they are placed, and the control panel and remote app to ensure that I was able to use the system properly. Finally, the sales manager Lina, has been beyond helpful with making sure our needs are met when it comes to security, and has followed up with us regarding potential issues to ensure we are satisfied with everything. They are awesome neighbors and a great company if you are considering security system needs. read more

Abe, Lina, Joe, & Jose at SecurePro did a wonderful job helping us replace our 20+ year old commercial fire alarm control panel, multiple pull stations, and the 10+ sirens and strobe alarms we needed. Other commercial fire alarm companies in SB, Venture, Oxnard, and LA were harder to communicate and work with. But SecurePro gave us a competitive price, were great communicators, and efficiently installed everything by working around when different rooms were available at our motel. We would wholeheartedly recommend them to any businesses that need commercial fire alarm repair, replacement, and monitoring. read more

Install team Danny and Soshea spent the entire day on my home project, took out all the decades old system and installed new cameras and system, fantastic resolution and coverage, and cleaned up everything after themselves. Super pleased and always ready to recommend Securepro ! read more

SecurePRO - Security Systems Near Me - Goleta, California

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Seems James does not work there anymore per the response below thus i upgraded this to 3, but it is unclear as he seems to still go by SecurePro. More on the update soon. Our experience with James sadly was that he was unprofessional, terrible communication, and lack of solutions and knowledge. Please note we've given him ample time to step up to the plate. We once thought he was really great. Over the years sure we've had some issues like when he took our speakers to sell them and didn't return them for months and months. However when it came to installing the new TV or doing check ups on our fake whole house AV system, we thought he was doing a fine job. However we were very wrong Sorry to say that we have had so many issues with James going dark. He will just disappear. It's been months since he came to address an issue. He was going to get some additional resources or just put us in touch with them. Our music system is not working At one point I wondered if he was OK gotten sick or worse. It was one thing to wait sometimes six weeks when he would go dark but this time it's been many many months as I said. This is not acceptable. If someone is going through an issue at home or professionally and they need to take a break then have someone communicate that. The lack of professionalism here is staggering. He also seems to be not as dialed up about Solutions. I hope I'll be able to update this review in a positive manner and that he will step up. We've given him ample opportunity. read more

My phone slid off the back of my truck at 55mph onto highway one. The phone was in working order however the screen was entirely shattered. I phoned and spoke to Jackson Jeffers who was very kind, understanding, and caring. I shared what had happened and needed of a quick repair. I took it in on a Friday at 4:30p.m., he checked it out and said that he would immediately have the display ordered and I should have it back early next week. Being the phone was two-years old, I asked him to also order and install a new battery. I kept in touch with both Jackson Jeffers and Ryan Cramer throughout the repair, the apologized for the delay of the part arriving late and assured me that the phone would be properly repaired. The parts were received the following Thursday and I received a call at noon stating the phone was ready to be picked up. Their professionalism was above and beyond what I typically encounter. This was with not only me, but I also saw their actions with other customers. What a refreshing experience to do business with a company like this. Lastly, I received a military discount from this veteran owned business. Veterans and Americans should support veterans, but everyone should experience the service Secure Pro provides. read more

THESE GUYS ARE GREAT! LIFESAVERS! My daughter is up at Cal Poly and had a screen issue on her new Mac Pro and of course I got the Frantic phone call. Well I called a guy at Caltec Computer and they don't work with Mac but he said that he had a company that was GREAT with Apple equipment...... SecurePro! Well I sent my daughter over and man were they fantastic! They calmed her down, found the issue and resolved her issue to get it repaired in the fastest most economical way possible! MORGAN IS A STUD! THANK YOU SECUREPRO! read more

The purpose of this review is to edify the absolutely exceptional management & customer service at SecurePRO. Some businesses dont understand the value of integrity, relationships, lifetime value of a client, and referrals, that matter. SecurePRO is different When my elaborate system wasnt working right, they continued tirelessly working in a timely fashion until the issue was averted. I think John specifically, arguably provided me with the best customer service & positive professional attitude I've ever experienced in 10+ yrs of hundreds of contractors. Thanks again to Mike, Johan, John, & the whole team at SecurePro! - David read more

Obi provided excellent service when my macbook pro monitor broke down. I purchased what turned out to be a bunk replacement part from Amazon to have them install. After returning it, he found a perfect condition monitor for a 7 year old laptop, which I was unable to do after hours of ebay scouring. Very fair pricing for advanced level repairs and great service. read more

We have had a fabulous experience with SecurePro from start to finish. We interviewed a few alarm companies and they were, by far, the most professional, fair and have the best equipment. They listened to our needs and did not try to oversell us. Our system works perfectly and is very user friendly. They're customer service is exceptional!!! Anytime we reach out with a question, they respond immediately! They are one of the best vendors we have ever worked with and I would recommend them highly. read more

Who are these people who say they are getting great service ?? Relatives ???? Inertia has kept me with them way too long. The sensors are constantly going out. I can't get service on the weekends. When someone comes out it's never just "once and done". I'm done. read more

James and his crew are the greatest squad I've ever done tv/audio business with. Every room in my house they have set up perfectly. Deals I find on Best Buy or Amazon - James always seems find better. If anything goes wrong with my electricity/outage and I need products re set - James and his crew respond to the house faster than the security response company I use. When products I have malfunction its James that deals with the warranties and gets items replaced. I could keep writing for days about how awesome their services but you should get the point by now. read more

SecurePRO receives my 5-star rating for these reasons: The staff professionally listened to my home alarming needs, quoted an appropriate price for the work and equipment, kept the appointed time for installation which was handled timely, and billed the final amount all as originally agreed. Exceptional work! read more

Gotta give Cisco a thumbs up for fine tuning my DVD system after I changed it up on the guys 2 days after they finished the job. Thanks for your patience James! Again, you and your guys did an awesome job! read more

James and his team were incredible. Their expert recommendations fit our needs perfectly. Each team member was knowledgable, professional and customer focused. They worked quickly but never cut corners. One example: we had a difficult position to place and hook up a camera. They found an innovative way of mounting it that looked good and was secure. That same sense of quality was true of all of their work. I could not recommend them more highly. They really know what they are doing. read more

James saved my marriage! called him, he showed up and fixed 4 years of issues in a day......internet therapy! he's your man

Very impressed with their efficiently, ethics, and respect. They helped us get a home network set-up right. Best I do not feel so lost anymore and I know everything is set-up in a way that will work. I am very picky when it comes to having workers in my home especially when it comes to new technology. Nonetheless I'm feeling secure in their work. Plus price was fair. I definitely will use them in the future. read more

I called Abe several years ago when I kicked my late wife's idiot son out of the house for good, before he went back to jail. Between him and his sister, I knew I needed the BEST security system to protect my house, my dogs, my cars and of course, myself. Not only was SecurePro VERY reasonable, but when I explained what I wanted, Abe designed a system that covered the outside of my house with night vision motion sensitive cameras that cover every possible way to enter my house, but he also placed monitor cameras throughout my house that are motion sensitive and activate when the alarm system is activated away. Of course, every door and window in the house is attached to the alarm system, so setting the "stay" alarm at night gives me a great sense of safety. Adding in the smoke/fire sensors and the carbon monoxide sensors, and unless I stationed a Marine Platoon in my yard, my house couldn't be safer. And saving the best for last, there is NO DVR to be destroyed or stolen. As soon as ANY camera is activated, it transmits the pictures/video up to SecurePro's secure server. Of course, I can access my system from anywhere in the world on my phone/tablet/laptop with the app or just at Alarm.com and can do everything that I can do standing at my panel in the house, plus I can lock or unlock my front door. I did a LOT of research before making my decision and I've never had a second's doubt or regret. Abe and his crew and the most professional, polite, honest and dedicated people I've ever worked with on any of the alarms for my old retail stores. I wish he was around when I had my stores :-))) I've never had any problems at all, and if I do have a question, I almost ALWAYS have Abe answer the phone when I call. If he's busy or on the other line, I ALWAYS get a call back the same day, usually within an hour. Basically, I can't recommend Abe and SecurePro any higher, because they are at the top of the LARGE pile of alarm companies. read more

James and his assistant Francisco assessed our various requests (we have two large Theaters that needed upgrading to 'Smart TV's and projectors) and other needed improvements to our 400 person community. We are so lucky to have James and his crew to call on when (of course) something WE did messed up our new system! They came right out THREE times to show us how to reset the system, use it to it's full potential, and train our staff. They are truly a class act; showing up on time, pleasant as can be, knowlegeable and courteous. They brought my staff into the 21st century regarding AV equipment. It's nice to know customer service is their highest goal. read more

Awesome customer service Recently purchased a home in Santa Barbara California I had a couple people recommend Performance audio So I called and I had Technician at my House the very next day. I purchased the security system And had them install my home theatre They did a great job I recommend this company 10 read more

There are 4 things I look for when calling a service agent into my home as an expert to fix a problem..... 1. Find the problem, fix it in an educated/experienced manner. 2. The passion to do the job right, no matter what. 3. Treat the customer with kindness, respect, and honestly. 4. The result equals the expense. James, at Secure Pro, far exceeds my criteria in every way. He, as an ambassador for his company, has more than once fixed my technology quickly, correctly, and subsequently....inexpensively. To top that off, he is respectful, sincere, honest and personable while he works. I've sent his contacts to all my friends. I wish I could clone James and Secure Pro for everything! read more

The owner of the business, James, contacted me regarding the issues with the former manager and person I had been dealing with. James offered his sincere apologies and also refunded the amount in question via a check delivered to me. While that check has not yet cleared my bank, I feel that assuming that it does, James has met his obligations as a business owner, has taken the correct steps to correct his customer service problems, has retained the excellent technicians he employes and therefore I am once again a happy and satisfied customer of Performance Audio, which at the end of the day was exactly what I had been hoping would be the result. I now feel comfortable recommending Performance Audio and I am happy that once again, there is a local company that I can deal with and rely upon to stand behind their products and their service. read more

Hire these guys if you have time to spare, don't mind waiting for them to show up after the agreed on time and don't mind being stood up. I would not have minded rescheduling if James would have called. But I had to call him, and then I had to listen to his excuses. read more

SecurePro installed 5 video surveillance cams and a sensor security system for my home a few years back In Solvang. We have experienced a few technical issues over time, due to a number of factors. I have to say, Johan, has been so supportive and dedicated to troubleshooting these issues. He is a gentleman, with incredible and diverse knowledge, who graciously and patiently is able to find solutions. I would highly recommend this company for your security needs--they are responsive and adept in their field. read more

Performance Audio is a great company with a great team of installation professionals. They are knowledgeable, efficient, clean and really do take pride in their work. For audio, video and home networking, there is no better company in Santa Barbara to work with. read more

James and his crew are great. They installed a small home network for me that is infinitely more stable and robust than what I was using from the cable company. They installed things neatly and were friendly and informative throughout. And to top it off, when I lost record of my WiFi password James had no problem giving me a prompt call (after normal business hours) to help me dig successfully through some system files to unlock it. A great team with excellent customer service.. read more