both Ryoko and Kelia are wonderful! We've had them taking care of our cats for two times (one time for 4-day and other time for 15 days), both times they're super patient and friendly, takes a lot of photos, and even do extra (bring in packages, water my plants, vacuum the floor around litter box, etc.) And they pay extra visits just to pick up and drop the keys. I've had several other cat sitters before but none is this professional and caring. Also they're very easy to communicate with, fast to respond, and responsible. 10/10 recommend!! read more

Our girl loves Ryoko and Matt. LOVES. They have been walking her for years and we thank our lucky stars we found them. They're dependable, caring, knowledgeable, sweet, trustworthy, and flexible. And they clearly really love dogs. Pretty much everything you'd want in a walker for your fur baby. read more

I just wanted to publicly thank Ryoko and Matt for coming over for an initial consult with Junie, our newly adopted rescue. They were so patient and kind with her, despite the fact she never stopped barking. We've only had her for a week, but speaking with Ryoko it became clear that our 14.5 year old rescue is still traumatized from her years being passed from one house to another and that she likely thought they were here to take her away again. Once Junie is more comfortable with her surroundings and knows she's "home", Ryoko invited us to get back in touch with her to try again; I never felt like she was judging me or my anxious dog and that she was sincere in her hope to be back one day to take Junie on a walk. Thanks, Ryoko :) read more

Our experience with Joy Pet Club was absolutely fantastic. They are quick to respond, extremely professional, and each person we communicated with was very friendly. Erika, who came by to check on and feed our cat, was so great! She sent us pictures and daily updates while we were away to make sure we had peace of mind. If you are in need of pet sitting, I cannot recommend Joy Pet Club enough! read more

If only I could give more than 5 stars to the wonderful, caring people at Joy Pet Club... They have been an absolute godsend!!! We've had Ryoko, Matt, and Val help us over the years with walks, pet sitting and house sitting. It's been an amazingly great experience every single time! They are so caring, experienced, detail-oriented, flexible, and just overall great people, and we are so grateful that we get to work with them. Our most recent experience was when we had to go out of the country to visit my family for over 3 weeks. Our trip was initially scheduled for November of 2021, but due to Covid restrictions and our dog becoming ill, it had to be cancelled/rescheduled multiple times until March of 2022 when we were finally able to go. It was a stressful and sometimes heart-wrenching experience for us, but Ryoko and Matt were very understanding through and through, and when our plans finally came together, they were ready for us and went above and beyond to make sure our senior dog with so many medical issues was well taken care of with no problem. Matt stayed at our house to dog sit and house sit, and Ryoko came to the house multiple times a day to walk our dog and keep his company. They'd regularly send us photos and videos and give us updates, which I thoroughly enjoyed! Their love for animals, expertise and care gave us the peace of mind we needed in order to really enjoy the visit with family whom we hadn't been able to see for nearly 3 years. Ryoko and Matt not only helped us and our dog, but our entire family. Now that we're back from the trip and our dog doesn't see Ryoko and Matt, he seems to really miss them! And I can totally understand that, because Ryoko and Matt have been so good to him. Matt also left the house absolutely impeccable, all garbage/poop cleaned up, the mail taken in, and our neighbors were all impressed how diligent he was about walking our dog every single day. The good people at Joy Pet Club are the most loving and reliable caretakers you can ever dream of! Thank you Joy Pet Club for all you do! read more

Ryoko san is amazing as a person and care taker of animals. She is Japanese lady who committed to work for the one of major airline companies for long time, through her experience I bet she developed combination of disciplinary, very good service but also fun, easy going and very caring for people and animals. I've asked for her service twice for now from this April, we are super satisfied with her service, professionalism and personality. Our cat has been abandoned twice before I adopted him, he's very friendly but at the same time prickly about person whom he trust or not. We just came back from our trip, our cat showed the affection and " I trust you " gesture to Ryoko san when she came to give back our key and we make payment to her which our cat never showed to anyone but to me and my partner :) I was very surprised but at the same time I am sure now whenever we are on trip, we can ask for Ryoko san help when she's available. I worried a lot before we went to trip as our cat miss me a lot like lost appetite when my partner took care of our cat by himself. Our cat looks and behaved much healthier when Ryoko san took care of our cat...its amazing ! She also notify the water leak from kitchen sink while we were on trip !!! It's not her obligation to notify or do her best for the situation( I won't write the detail as don't want people take advantage of her good will and kindness), but she did. It impressed us even more :) She is just super awesome, according to us and of course from our cat ! read more

Posting my first Yelp review for Nina and Natalia, who have been fantastic dog walkers for years and even helped me socialize a crazy new puppy. I love that they keep me up to date with pictures of my pets and notes about their behavior daily. They work very well as a team which was super important to me when the puppy was new and I needed extra help. read more

We always call Ryoko when we are out of town and need someone to look after our cat (Phantom). Ryoko is a consummate professional, making sure she knows all the important details regarding our cat (e.g. Phantom's vet, her likes, dislikes, and eating habits) and visiting our home before we left to meet us and get acquainted with Phantom. When we were out of town, Ryoko would visit our home once a day to spend time with Phantom and make sure she was fed. She would send us daily pictures and videos of Phantom. These videos made my fiancé and I feel confident that Phantom was in good hands. It is a privilege to have Ryoko look after Phantom! We (and that includes Phantom) highly recommend her! read more

We love Joy Pet Club and have been using their services since our puppy was 9 weeks old. Ryoko and Matt came to our house for an initial consultation and to survey the house/backyard to know how they would provide our little guy with a safe place for exercise until his vaccines were administered. Since then our little puppy has turned 1 and has been having walks with Matt everyday. My husband and I feel so comfortable leaving the house during the workday because we trust that Matt treats our puppy so well. Matt is punctual, flexible (has come in the morning or evening for emergencies when we can't come home in time) and most importantly loves working with our puppy. Added bonus, I get a picture or video everyday! read more

I'm so glad we found Ryoko to take care of our kitty, Babycakes, while we're out of town! She has always been extremely responsive and willing to help us out even if we call her on pretty short notice. Ryoko goes above and beyond with her service and always lets us know how Babycakes is doing with texts, photos and videos. I'm confident my cat is well taken care of and, being an indoor cat, getting the social interaction and playtime she needs while we're gone. It's clear Babycakes loves the consistency Ryoko provides as well! We will definitely be giving her a call anytime we need a pet sitter. read more

Ryoko is amazing and very reliable. She has taken care of my 3 elderly cats a couple of times and every time she has been wonderful. She sends me updates with great photos and videos each time. It makes going on vacation so much easier knowing they are being well taken care of. I highly recommend her if you are looking for someone to take care of your furry friends while you are away! read more

I can highly recommend Joy Pet Club and Val in particular! She has been super responsible and a great friend for our two dogs. She really cares and treats them like her own pets. On a couple of occasions where we needed her at an odd time or in an emergency situation, she made it a priority to pick them up and bring them home from doggy daycare. Also, she has a vast knowledge of how to deal with various dog personalities and issues such as leash aggression. It's like having a dog trainer walking our dogs. You can't do better than Val! read more

I really can't say enough about how amazing Ryoko and Val have been with our dog. Since day one, we knew we picked the right folks to let into our home and take our dog for his much needed walk in the afternoon. They're always on time, super responsive, amazingly flexible (even when it's our fault), and most importantly--they care for our dog like he's their own. Everyday in the afternoon, Val sent me a text on time with a cute caption and picture of our dog. Usually that's the highlight of my day. With our relationship, I feel like they're an extension of our family. You just can't put a price on love, trust and experience, which they both have. We're moving out of state soon and ending our service. It's one of the biggest things we'll miss when we leave this area. If you're looking for a dog walker, definitely go with Joy Pet Club. I can't recommend them enough and I know any open slots they have will get snatched up soon. read more

Matt of JPC is a very experienced and caring dog walker and pet sitter. I had been looking for someone to stay with my three dogs when I traveled and he has proven to be the best I could hope for! He has stayed at my home multiple times, walking the dogs twice daily, feeding them and providing loving companionship. He has also picked up my mail, keeping the yard pet waste free, and just generally taking care of whatever needed to be done. I am very particular about who takes care of my dogs and you could not ask for a more conscientious individual to look after your pets. I am so delighted that I can travel, knowing that my precious pups are in the best care. read more

Joy Pet Club - My three boys - Dog Walkers Near Me - San Mateo, California

We are so sorry to say good bye to Ryoko as we have left California. She has been a God sent in the way that she went above and beyond any call of duty as a dog waker. She took care of our dog for the past two and half years on a daily basis with the exception of the weekends. She helped us puppy train our dog, which was quite the process.Our dog adores her, so much so that we are making a trip back to the bay area in September to see her and her dogs. She has been so proactive any time when our dog was sick, even taking him to the emergency clinic or offering to go to the vet etc. She was great about making suggestions when he got sick and comforting to know that she cared so much. Every day she reported any changes in behavior, sent awesome pictures and make sure that he met lots of dogs in our near by park. She even took him to new locations to change things up. Also, Ryoko ia a very spirited positive human being and her energy is very easy to be around, its no wonder that her business grew over night practically. And she hires liked minded reliable staff whom we have met also to help out when ryoko is traveling. We wish we could have taken her with us . we both dreaded telling her when we were getting ready to leave. read more

Ryoko is an amazing and reliable person! After three different experiences with her as our cat sitter, I cannot help but give her a glowing recommendation for her outstanding care with our loved one, who depends on a daily medication intake. Ryoko went above and beyond to assist our orange tabby during a lengthy 15-day period by bringing him a lot of joy (and even toys and treats) in order to keep him entertained and healthy! Once again, thanks Ryoko, you're the best!! read more

We are a busy two income family with two teenage boys. We have a loving Chocolate Lab and hyper Shih Tzu puppy who are well trained but they need their walks during the day. They are truly family members of ours. Nothing gives me more joy during the day when I get videos text to me of my dogs during their walks and seeing them so happy to see Ryoko. I am able to count on Ryoko to come into our home and take our babies for a walk whenever I need her. When I play the video's back to my dogs they actually get excited hearing her voice. There is nothing like that feeling. Thank you Ryoko. read more

Ryoko is so amazing and such a loving and kind pet care taker. She has cared for our pets a number of times and always does such a great job that we don't worry about them at all. Our kids love to see the videos and pictures she sends and they love her daily updates and crack up that she notices the same quirks about our pets that they do. Don't hesitate to try her out- your animals will thank you. read more

I would say it's like having a family member walk your pet - but it's really better than that. I work mostly at home so this felt like a luxury when I was introduced to Ryoko 2.5 years ago when my dog was about 9. But it has been amazingly helpful to have 1 walk a day be covered and be able to focus on my work. In addition she just happens to be incredibly dependable, flexible and responsive. I just know I can count on her and having my pooch just enjoy his time with her so much is an added bonus. read more

This may be the best service ever on the planet. While Ryoko is the owner of the business, Erika watched over not only our two cats, but watched our house as well. Emails were sent every day to us, and almost all of those messages contained videos showing how relaxed our cats were with her. We would never consider using anyone else in the future. Thank you Erika for an A+ job. read more

Ryoko was the best! She made the time to look after our cat over Thanksgiving, even after we called her very last minute. We called her in the evening, two days before Thanksgiving and asked for help. Only a few hours later she came over to get to know our home and cat. We really appreciate her making the time to fit us into her busy holiday schedule! We really enjoyed her daily updates and videos of our kitty while we were gone. That provided us peace of mind - we knew our cat was very well taken care of, even when we couldn't be here ourselves. Thank you Ryoko, we couldn't have asked for anything better! read more

Ryoko is fantastic! She has been such a gem taking care of my tabby cat, Napoleon. She is super responsive and always sends a video of she and Po each day that she watches him (I told her this wasn't necessary, but she does it anyway...and I have to admit, it is pretty cute to get those videos!) She's also so considerate -- recently I had meant to purchase a new box of litter before I left for a trip, but totally forgot to do it. She texted me that she noticed the litter was gone, and she brought a brand new box over! Ryoko is the best!! read more

Top-notch pet care! We are so lucky to have found Ryoko at Joy Pet Club - the best pet sitter we have found in the area, hands down. We have a cat who is getting older and now requires twice-daily medicine, so going out of town for a longer period of time can be a challenge. Ryoko handled this no problem and we loved that she sends daily texts and videos of our cat so we always know how our little family member is doing. Extremely trustworthy, she often goes above and beyond (for example, on one occasion, our cat had a litter box "accident" and didn't make it in time; Ryoko even replaced our litter box mat free of charge!). But the best review comes from our cat: notoriously shy, will only let her immediate family touch her. Now she has added one more person to the "OK to pat" list: Ryoko. Highly recommended! read more

We just had out 1st experience using Joy Pet Club's services. We have a Pomeranian & also several cats. The cats are strictly indoor & our biggest fear is that they will somehow get out while the front door is being opened/closed, as they are curious creatures. Erika Talbot is the team member who provided pet sitting for us over the last few days while we were out of town. She did an excellent job & helped put our mind at ease, as she was very conscious of keeping an eye out while going in & out of the house. She was extremely responsive to us & very detailed in the care she was giving the pets. She sent us pics & videos every morning & evening when she was with them, & they all seemed to like her. We will be using Erika & Joy Pet Club going forward - there is nothing like peace of mind that our little fur babies are being looked after & doing okay while we are not around. read more

I can only confirm everything what was said in the above comments. Ryoko is a gem! A person you can always count on. I feel very so fortunate to know her. I love the daily updates about my dog's BM's. It tells me if I am doing the right thing in feeding him. As a new dog mother, I was very nervous handing over my Baxter to anybody else but now I am totally relaxed about it. The word "joy"in Joy Pet Club is certainly true and deserved. She's the best! read more

Great reliable team who are great to my dog and accommodating to my schedule and last minute add ons.they are always respectful of my home and my dog loves Matt his walker. Highly recommended read more

Ryoko has been coming for the past year to take care of my favorite furry companion, Nelson aka Nelly aka Bean...since then I have referred her to friends and even strangers from the dog park! Ryoko is a warm, wonderful communicator, and has saved my you know what a few times when I needed last minute dinner or walks for Nelson and could not get home. She always sends me video or pictures from their outings, which is something I really enjoy. It is clear that she loves animals (and they love her)! read more

We love having Ryoko as our dog walker!! She is extremely flexible with scheduling, really cares for our loved doggie Charlie, and is just a friendly good person. Ryoko has helped keep on our training schedule with Charlie, and helps train him on his daily walk. We also enjoy her daily updates and videos so that we know how Charlie's doing during the day. If there is ever an issue, injury or even if Charlie is acting strange, she is prompt about letting us know and will even do additional checkups to make sure they're okay. She really cares about animals and we totally recommend her services! read more

It has been a year since I first wrote about the Joy Pet Club. The service Ryoko provides is of the highest standard. Not only is she a very experienced dog walker, she is also a knowledgeable teacher I have learned a lot about the reasons why my dog acts in a certain way and how to handle it. Whenever a question comes up regarding my dog's behavior or when I'm worried about certain things, Ryoko has the answer. (Probably saved me from running to the vet needlessly). Apart from all those qualities she's totally reliable. Has been walking Baxter every weekday for about 2 years. I'm very fortunate to know her. The only problem is that she is too affordable and might get too many dogs looking for a sweet, nice, knowledgeable walker. Anny read more

Simply the best care you can get for your pet. We trust Ryoko more than some of our own family :) Highly recommended!

Ryoko is not a gem but a super gem. She has been taking care of my 13-year-old cockapoo Sammy for several years now and she is the only other person that Sammy would call his Mom. I always know that Sammy will be taken very good care of and Ryoko always let's me know how he is doing by her texts, videos and pictures. read more

Look no further, Joy Pet Club is the best pet service around!! We are so pleased with the services Joy Pet Club provides. Ryoko and Valerie both take care of our puppy and we could not be happier. Ryoko first came to visit our puppy and gave us all sorts of great advice. She even brought our puppy a cute toy, that our puppy still plays with! It was a really sweet gesture. Our puppy fell in love with Ryoko and Valerie. Ryoko and Valerie are dependable, friendly and very experienced. I love that they text me pictures and video updates of our puppy. I view their updates when I am at work and they truly make my day. We feel so fortunate to have found Joy Pet Club. I like to replay the videos they send me on my phone and our puppy starts wagging her tail and licking the phone, it is really cute. They are quick to respond to any request and they also provide great feedback of our puppy. Contact Joy Pet Club- professional and friendly services for your pets! Thank you, Ryoko and Val, you are the best!!! :) read more