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    Joy Recovery at the Heights

    5.0 (1 review)

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    6 months ago

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    Transcend Supportive Living - Transcend Oxford House for Women

    Transcend Supportive Living

    4.0(8 reviews)
    2.4 kmThe Heights

    The thing about transcend recovery is that it is great until it's not. I lived at transcend for…read moreabout 8-9 months. The way this company is run is a complete violation of morals and ethics. It has been my experience that the more you pay the better they treat you, constantly playing favorites. I have seen multiple clients get drunk in the house, literally drink in front of me & offer me alcohol. (ask yourself how this happened if they supposedly check your bags every time you come back to the house?) Not only are people under the influence in the house, but when people relapse they offer no solution except consequences. The average amount of clean time someone gets in this house is about 3 months at the most. Transcend does not make clients go to detox or treatment when they relapse but instead lets them stay in the house drunk, high, and detoxing which ultimately ends in toxifying the entire community. I am not talking about relapsing 1 time or a short lapse, I am talking about people consistently relapsing and consistently receiving nothing except what previously didn't work. The entire basis of this disease is insanity !! doing the same thing over and expecting a different result. Transcend enables their clients if it means their families will pay that extra thousand dollars. People have been asked to leave the house because they had food in their rooms while other clients are bringing paraphernalia in or detoxing and sleeping here that night. One thing that is vital for someone in early recovery is to feel safe in their living environment !! Most people in early recovery don't know or understand their triggers but I can guarantee it does not help to see your roommate drinking in your face or your housemate nodding out on the back porch. Another common issue at transcend in confidentiality between clients and staff. The Assistant Program Director broke my confidentiality along with multiple other clients throughout the ENTIRE time I was living at transcend. Not only would she consistently tell clients about other clients personal information, but she would also go outside the house into the recovery community and talk about current clients in the house to people outside of the house. She did this to me and many others. I trusted transcend to keep a situation private and handle it in a mature manor only to find out she was going and telling people outside of the house that had no association with transcend what was going on. After it was brought to the attention of management all I was offered from them was " I'm sorry, it never should have happened." She continued to work there after that incident. Throughout my time at transcend I did not always feel as if they just wanted peoples money & would like to note that was not my experience the entire time I was here, however the longer I stayed the more I could not ignore the unethical violations that continued to progress even after it being brought to the attention of HR.The owner of the company gets her family and friends to leave 5 star ratings so that the average will not go down. Transcend does not want to help you stay clean, they want your money. It took me a long time to come to that conclusion because it is hard to comprehend as a person being in recovery that someone would take advantage of this situation and those who suffer from this disease as well as their families. At the end of the day this is addiction which is life or death and Transcend will enable the person you love to death.

    Based on my experiences with Transcend whatever you do, DON'T SEND YOUR LOVED ONES THERE!…read more MANY MANY things were wrong at Transcend while my daughter was there but here is two of many examples. -The first night that my daughter was there she sat in the Transcend van from 5:00 pm until 10:15 pm while another client got their hair done at a local beauty school. She missed going to a 12 step meeting and did not get to eat dinner until returning to the house at 10:15 pm. The next day I contacted the house manager who confirmed that the incident happened. -The first week my daughter was there another female came and got into bed with my daughters room mate. The overnight staff were aware that the two females were sharing a bed but did not intervene. The next day when I spoke with the house manager about the incident her response was that another house member had relapsed and the two young ladies "were comforting each other". I expressed multiple concerns to the Transcend headquarters in Los Angeles with minimal or no response. My daughter left the house after 15 days and transferred to another sober living where she is now clean and sober. At $5000/month for a sober living home I expected my daughter would be living in a structured, safe environment that supported recovery. What my daughter got for $5000 a month was hours of riding around in a van while other clients were getting their hair/nails done and a night spent listening to two females sharing a bed next to her. Based on my daughter's experience, it is my humble opinion that much more harm than good was done at Transcend. This was my daughter's first time in treatment and I blindly sent my daughter half way across the country "hoping for the best". In the past I have often discounted negative reviews thinking that the reviewer did something to deserve poor service. That is not the case in this instance. Spend your recovery dollars somewhere else that actually offers the services they advertise. Fortunately my daughter didn't give up on treatment after her nightmare of an experience at Transcend but she could have, and I would be writing her obituary instead of review. DONT SEND YOUR LOVED ONES TO TRANSCEND!

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    Transcend Supportive Living - Transcend Oxford House for Women

    Transcend Oxford House for Women

    Transcend Supportive Living - Transcend Oxford House for Women

    Transcend Oxford House for Women

    Transcend Supportive Living - Transcend Oxford House for Women

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    Transcend Oxford House for Women

    Joy Recovery at the Heights - halfwayhouses - Updated August 2026

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