Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

Service is always done correct and timely. Everyone is very friendly and helpful. This is my goto…read moreplace for repairs and service.

nice people, good service and capable techs. However, make sure they disclose all charges and…read morework before giving them the go ahead. I have been a regular customer for over 5 years and have paid for at least 3 oil changes i did not ask for ("we thought you wanted it done"), and just recently was charged a $180 diagnosis charge to determine that my car needed an alignment even though I told them it needed and alignment. When i picked up the car they seemed apprehensive to show me the invoice and when i called them about it after the fact they argued with me...ie, i was wrong...they were right. Not a best practice in treating a long time customer. Trust is paramount to me. To slick for me. Wont be going back.

The man who runs this place is a very polite gentleman. They offer great service and they repair…read moreall kinds of cars. They are very reasonable.

Unprofessional. Avoid!!! If they send you a survey and you…read moredon't fill it out as they see fit, you may get a nasty call from the salesperon, hung up on when you call, and be accused of taking money from families. Sad cuz I've purchased 3 new cars from them. They acted like my kids when they were little and didn't get their own way. I'm old, I'll go so far as calling this elder abuse. Lots more but I'll stop here

Got an oil change & tire rotation here and was satisfied with the service to the vehicle as well as…read morethe young men working the service desk. While waiting on my vehicle I employed a cup of coffee which was nice and hot. I look forward to bringing my vehicle here again for its next service interval.

I'm sure lots of towing businesses try to cheat people out of money all the time but just reviewing…read morethis company so no one has to deal with what happened to us. My husband was in an accident and the police called in Spencer's towing to take our car. We wanted it taken home and told the guy that we wanted it taken home multiple times and he just kept trying to get us to have it taken with him, even tho the only reason is probably because he wanted the storage fee from us. After the first time we asked him to take it home he told us we'd have to pay that day and we were fine with that, then he was telling us that our insurance should cover it but what does he know? He's not our insurance provider and we don't know this guy. We continue to tell him we want the car taken home and told him our address and then went to the hospital. Turns out he didn't take it home he took it to the company. We tried making calls to find out why and he says my husband told him to take it?! I know for a fact that wasn't true I was on the phone with him while they talked. Now after all that we get ready to go get the car an he says he'll be out for two hours (again probably just to get more money). Anyway if you're looking to get towed around here make sure it's not this company.

Let's say your in Rockinham county and while driving home from work your car slides off the roadway…read moreand into a ditch and your in desperate need of a towing company who are you going to call???? You better call Spencer's towing service @ 336-753-3557.

Great work great people took my truck to them on Wednesday they called me Friday morning truck was…read moredone. very satisfied with my experience well knowledgeable mechanic shop. very good diesel shop for fords.

WOOOW....this place and people are wonderful...after visiting another repair source and left with…read moreyet another issue on repairing my 2004 6.0 powerstroke...I made one call to OLIVER DIESEL....made my appointment..dropped my truck off in the middle of the week...these guys ran into a problem immediately notified me of the issue with my wiring harness..ordered me a new one and notified me on Friday that my truck was ready for pick up...this place is for real and the people are GREAT.. Mrs.oliver is great and asked all the right questions about what my repair was requiring in advance...long story short...I HAVE FOUND MY DIESEL REPAIR HOME...thanks to all of you..im riding high and trouble free once again.. REGGIE MITCHELL

If you need a fast reliable towing service then you have chosen the rite place ...Very quick and…read moredamage free expert towing...With the best rates and I would refer anyone to these guys...So they have my 5 stars

Randy replaced our windshield with ease, after safelite said they couldnt do it. He had no…read moreproblems recalibrating the car system and did an excellent job! Valencia in the office helped me get the claim filed and taken care of. These folks went above and beyond to help and get my car back on the road. Very professional, very skilled, and deserve 10 stars.

After a trip to PA, the windshield on my Subaru needed to be replaced due to something hitting it…read morehard. Called my local insurance agent and they handed me off to Piedmont Triad Auto Glass. From the first call to the finished job they were friendly, professional and provided all the assistance needed to get this done. They helped me talk to the insurance company, ensured the claim was accurate, scheduled the replace,ent in my driveway then showed up and got it done. The technician was very friendly, answering all my questions and not appearing put out that I was 'hovering' and watching him work. I will point anyone else in their direction and go back myself if/whenever needed. Thank you PTAG team for making this a painless process for us.