They let you know what they'll pawn, before getting there. Very Excellent business approach, by…read morethese people!!!

I was looking for a used sewing machine and to my surprise and with the managers help, I found one…read morethat worked great, came with a case and attachments. The manager was so helpful he even carried it to my car for me.

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

This place was great. When I first walked in Robin was at…read morethe counter and greeted me right away. As I made my request Robin went to the back of the store to inquire if they in fact had what I was requesting in stock and unfortunately they did not. (At first) So a bit disappointed, I did however have some interesting trinkets that I wanted her to look at and possibly tell me what they were. She obliged, and in the meantime a man emerged from the back room with exactly what I had requested! I was so happy! They were great to do business with and hopefully I will see them again soon.

This store has transformed in the last few years from a Jewelry store to a beautiful boutique!…read moreWhile they still carry estate jewelry and other fine jewelry, they now have awesome costume jewelry, home decor and gifts, a skin product line, baby gifts, a cool bar display, frames, Metal signs, some clothing and lots more! Oh, and the sea sponge soap? It is amazing! New things are always popping up in there. They have any different price ranges as well. Around $5-$10 on the low side (some gifts and jewelry) but they also have some beautiful handmade wood items (mirrors, a cool, vintage looking table) for over $1,000. Also, check it out during the holidays... BEAUTIFUL decor! You will be inspired! Definitely stop here to buy a gift before you go to Target (they will even gift wrap it for free, for you last minute shoppers)! You won't be disappointed!

Very nice people to sell your gold and highly recommended selling gold or buying jewellery.read more

Wish I could give zero stars. I came here with the full intention of buying myself a new formal…read morewristwatch. I stood next to the display for 40 minutes while 1-2 other customers were in the store. The multiple employees working at the time did not even acknowledge me. No hello, no "be right with you." Nothing. Any sort of basic courtesy would have resulted in a 2 minute sale for them, as I already knew which watch I wanted. I'll be ordering the watch online.

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

I'm new to Nashville and needed to find a shop to replace the battery in my watch. After doing…read moresome online research, I decided to give Service Jewelry & Repair a try. Amber welcomed me and offered to help as soon as I walked into their shop. she was able to complete the work in just a few minutes while I waited. She was very friendly, and the whole experience couldn't have been better! Thank you! Jill

Needed a replacement wedding band and these folks were fantastic! Great service and very…read morereasonable prices. Lots of custom options.

Minor Jewelry has become my go-to spot for repairs! I have taken several watches that needed new…read morebatteries or links taken out. They also did a significant ring resizing for an heirloom piece. The pricing is fair and many repairs can be done right away. For the pieces I have had to leave there, there was clear communication throughout the process. I will continue to take them all of my jewelry needs!

Salem and his family have been our family jewelers for my entire life. Not only does Salem select…read morethe highest quality of jewelry, but tailors the style and personalized cuts to your expectation and request. Salem and his employees always go above and beyond for you and empathize with every occasion with which you would want to select the perfect jewelry piece. Brentwood Jewelry has been in business since Brentwood was a small town and maintain excellence in customer service and fine jewelry.

Disappointing. They seem professional and engaging, but beware. I bought a Swiss watch from them to…read morewear to my daughter's out-of-town wedding, got it home and discovered a prominent scratch on the back of the case. Took it back, and they polished it out. Next day, a part fell off inside the crystal. I returned the watch for a 2nd time and they agreed to order a replacement and notify me in time for me to depart for my daughter's wedding. I never heard back from them. I returned to the store a week later and asked for a refund and an apology--the clerk refused to apologize ("It wasn't MY fault"). The owner apologized, said they had repaired the original and it was "finished", and had planned to call me that very day. They apparently never ordered the replacement as agreed. I mentioned I could buy the same watch online for $500 less, but wanted to support a local business. They offered to knock some off the price. Why would I accept a discount on a faulty watch and poor service?`

I don't really have a lot to say about their product. I've worked with Hancock many times…read morethroughout a number of years on all kinds of items and things just never were quite like I wanted them. However, based upon that, I would have given them three stars or maybe even four stars. What steals all the stars but one is their attitude toward customer service. They treat you so badly. They make you feel like you are intruding on their space and interrupting their day. I've spent more than $10,000 on one item alone and thousands on several others, so I know I'm not their greatest-paying customer, but I'm also not the least. Regardless, I expect to be traded with respect, kindness and friendliness. That's the key right there. There is no friendliness. Nobody smiles when you walk in and nobody makes you feel like they're glad to see you. They just lose so many stars due to their poor interpersonal skills. I went back to them because I thought that is where my spouse wanted to go. However, I discussed my displeasure with my spouse one day after what I thought was a particularly bad experience there, and I was shocked to learn my spouse did not care for those people, either. I was so shocked because after 45 years of marriage, that was literally the first time I had ever heard my spouse not like a person. Never once had I heard them say, "Yeah, I don't really like those people," which was my spouse's exact words. I will never forget them because, again, it was literally the first time I'd ever heard them say anything negative about any person or business and I have never heard them them say any negative thing about anyone else since. My spouse likes everyone. It was a relief for me. We enjoy investing in jewelry for both of us and we have found another jeweler who is absolutely wonderful. He even calls us when he gets something in he thinks we might like. He is usually correct because he has taken the time to get to know us and know our taste. All of the employees at our new jewelers are always smiling and someone always greets you kindly when you walk in the door. Before you ever reach the counter, you have been greeted with enthusiasm. That has been happening ever since the first time we walked in the door and I have seen them do that to other customers every time I'm in the store. It made us realize how much enjoyment we had been missing by shopping at Hancock Jewelers. I don't wish any ill will upon Hancock Jewelers. I can speak only from our experience multiple times over the years. I probably wouldn't have taken the time to come here and give this review, except I see their commercials and they just don't sit well with me knowing how my spouse and I were treated. One last important note: I do not think my spouse and I were singled out. While we waited for service, I noticed they treated others the same way. It's just not a happy place.

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!