I'm writing an update to my 2020 review because I gave the spa an opportunity to address this…read moreconcern directly before posting publicly. In January, I took the time to write a thoughtful and professional message and electronically send it. When I arrived for my February appointment, I realized I had not received a response. I printed the message and hand-delivered it to the staff. One staff member verbally acknowledged, "Yeah, we received it." Now, as I prepare for my March appointment, I still have not received any response. As noted in my original review, I have been a loyal customer since 2020 and schedule my appointments for the entire year in advance. My massage therapy journey began in college after a physician referral, and it has remained an important part of my wellness routine ever since. I value my relationship with my massage therapist just as I value relationships with my physicians and hairstylists. Jordan knows my body well, and I feel comfortable in his care. To be clear, this review does not reflect the majority of the staff. Many are consistently kind and professional, such as Amour. This feedback is directed toward the staff who appear dismissive and unwilling to provide a professional response to reasonable customer feedback. While booking my 2026 monthly appointments, I noticed yet another price increase. The 90-minute deep tissue massage increased from $155 to $180 -- approximately a 16% increase. I did not request any price adjustment or special accommodation. I simply scheduled a 60-minute deep tissue massage at the current $140 rate. My only request was that the spa consider announcing annual price increases in advance. In the past, staff have called to acknowledge feedback, which I appreciated. I expected the same professional courtesy this time. I am not asking for the owner to contact me -- simply a professional acknowledgment. This seems reasonable considering the spa regularly sends emails and newsletters with other announcements. A former employee mentioned the spa has been under new management since I began coming in 2020. If expecting basic communication and professionalism is unrealistic, then perhaps my loyalty as a long-standing customer is also being taken for granted. Supporting a business should never feel like your voice is dismissed and doesn't matter.

Maurice and Ren did an absolutely astounding job with the couples massages! Maurice worked hard for…read moresure, I am typically in a pretty fair amount of pain daily at this point and high pressure helps relieve that, and Maurice did some things no one else has done before, and they really helped my arm and lower back feel better. My girlfriend loved her massage from Ren. Facility was clean and quiet and relaxing. Highly recommended! J.Ja

Great 2 person for $80 deal On Tuesdays . Amazing space…read more Quiet and dark. Fell asleep. Shao was great and give jus true right force for a good reflexology. Louis did my friend. And he's great too

One of the best massages I've had. The atmosphere was calm and relaxing, and the therapist paid…read moreattention to every detail. Highly recommended.

Very professional service and excellent massage technique. I felt much better afterward, and all…read morethe muscle tension was gone.

Angelle was phenomenal. Great at attending to my tension. Extremely knowledgeable about the body. I…read morehighly recommend her!

Thank you Amy and Cece for being the best masseuses!!! Rebalance Spa is my go-to spa! It's very…read moreclean, quiet, and comfortable! I highly recommend it to anyone who loves massages!!!

My wife and I have been Getting massages at Rebalance for over 10 years. The massages are…read moreexcellent, affordable and the facilities are always very clean. We moved away a few years back and still come back at least monthly for a massage. It's a family run business that really seems to care and take care of their employees.

This place was AMAZING! Talk about a top tier experience... the staff was SUPER kind and explained…read moreevery part of the experience and gave instructions on how to use everything. Every piece of the process was so soothing and felt so luxurious. I got the sauna experience with the sound chair. I had never done this before but it was probably the most relaxed I've been in quite some time. And the showers?! They mist!!! I immediately went searching for misting shower heads

I came here after my wonderful friend sent me a gift card and was so happy with my experience. As…read moresomeone who has not gotten a massage for 7 years who has recurrent musculoskeletal pain, I was a bit anxious to get a massage but I went for it! I definitely recommend booking your appointment well in advance as they can have a pretty packed schedule it seems. My massage was with Amber who made me feel really comfortable and talked to me about my concerning areas. My hour-long massage with her flew by and I think I likely dozed off a few times because I was so relaxed. The staff here is incredibly welcoming and it is super clean, which I love. Every moment I spent at Rosefinch helped me relax so much. I will definitely be coming back!

I just showed up and informed the lady at the front desk I was here for a Massage. She asked if I…read morecalled in advance and I said no, and she turned me away. If this is how they treat customers than I hope they go out of business.

Very beautiful women who know how to get rid of a man's stress. I love it here. Would stay here…read more24/7 if I could.

I been getting massages since my early 20s and from across the world, and wow, this has been…read moreprobably the most impressive massage I have ever had (tied with my hometown therapist in Brooklyn). After a week of hard skiing, and getting ready for mountaineering trips, I needed someone to really prep my body for life, and Elyse was a godsend. Very rarely do I find someone with the combination of strength and body awareness to really give me the deep pressure and the right bodywork. Basically, I felt like a brand new person after walking out. Real talk - I might actually visit my sister in Atlanta more just so I can come back for an awesome massage. If you are do a lot of physical activity, and need recovery, Elyse is your answer that you been waiting for!

I booked the "first time customer" special online, which was $85 for an hour massage. To me, that's…read moredecently reasonable, but definitely on the high end. The regular prices are way too high for me. But I figured I would give it a try because it's right by my home. It was my mistake that I arrived a couple minutes late, but I did have a bit of trouble finding the space. When I got there, it looked to be closed. I called the number on my confirmation email twice and got no answer. I was about to leave when Elise walked up and greeted me. She did give me a full hour of massaging anyway, so no complaints there. I definitely should have arrived at least 5 minutes early, though! About the massage. The website indicated that deep tissue would cost more, but it was plenty "deep" and rough, as is. Elise did, of course, ask me to let her know if it was ever too much, but I don't like to give alot of critique during massages; I like to let them do their thing as much as possible. But I did have to speak up when it felt like she was repeatedly kneading a softball into my neck!! Some people may love massages like that, but it was honestly far too painful for me. She had some moves where it felt like I was being choked and when she kneading into my scalp, I was wincing in pain. I get that I'm tight and she was just trying to loosen it, but it was just way, way too much pressure! And I am usually one to love deep tissue massages!! When I had no choice but to say that it was too much, she came completely off of my neck instead of just going lighter, which is what I was afraid would happen. Another thing that didn't really jive with me was how much heat and oils she used. I don't really need all that stuff; I'd rather the focus be more on the massage, itself. I was relieved when she finally removed a pile of heating pads that she had stacked onto my back! Even though most of it was not my thing, I think Elise is very nice and caring and talented at what she does! It's also a really nice, private setting. And lots of people will appreciate how strong she is! And yes, I could have taken the time to keep telling her it was too much, but again, I don't like to interfere too much with the therapist's flow.

Wow, just WOW! Osa is an incredibly talented massage therapist. She started our first session…read moretogether by getting to know me and my goals for our time together. During the massage itself she hit every concern we talked about, including releasing tension in my jawline. She also concluded the treatment with a the thoughtful touch of a calming eucalyptus scent to breathe in. I can't wait to book with Osa again!

What a fantastic deep tissue massage. Celine and Jasmine were amazing technicians with fantastic…read moretechnique, customer service, and attention to detail. We feel well rested and relaxed. Can't wait to go back!