Ok I am going to do something I rarely do, and it means accepting that I may have been wrong. In my first review I shared that the work provided by Joy was top shelf and that has been reflected in my being a long time customer. I also noted that I struggled with getting return calls when promised and I noted I felt that the owners may have been absent or not directly involved with the business. That part was incorrect. Since I posted the review I heard from Dana and also spoke with their office and shared my feedback. Bottomline I understand that their business is growing and doing well a reflection of the high level of service I noted above. My comments and feedback to the Joy team was simply. Please dont make call back commitments that are unrealistic due to the volume of work you're facing. The fact that they engaged so quickly and gave me a chance to share that feedback personally suggests that I allowed my short term frustration to influence my feedback. When considered the period of years I have done business with Joy they have never failed to provide a high level of service in a timely manner. I am confident that based not he discussions held today the lone weak spot will be corrected through improved communication on both of our parts. read more

i 1000% do not reccomend this company, my wife has seriuos medical issues and called for an appointment soon as possible and was told since i'm not a customer they won't help... rude unprofessional and uncompssionate, would even recomend someone else read more

Highly recommend you NOT choose Joy's. Frequently disappointed with this company. 1. Technicians are messy. Touch everything with filthy hands. Leave parts and tools behind for me to pick-up. 2. Dana Joy is a drip to deal with. Unprofessional service. Unresponsive when answers are requested multiple times. Dana takes no responsibility for shotty work performed by himself and other technicians. 3. Joy blames customers for his sub-standard work. 4. Rude and discourteous service noted with each interaction. 5. Skip this outfit. Not worth the ongoing aggravation! read more

I had used this company for over a decade! They must have stopped with yearly reminders and I was delinquent and when I called they could fit me in, in TWO MONTHS. Then I waited for my Dec appointment and got a call about 30 minutes before technician was to arrive and they cancelled do to a tech's family emergency. The earliest schedule was in two weeks! Really! You can't do anything with your schedule to arrange for a loyal customer to have another appointment the next day or at least the same week! Sarah who seems to always answers the phone gives the impression she could care less. I mentioned in the very beginning the furnace was making strange noises. Hint Hint Joy's HVAC there might be bigger business coming your way! Looking at previous reviews I feel lucky having gone unscathed ! read more

We recently switched to Joy's after a repeated reschedule/no show issue with our last HVAC co. Office staff was always friendly over the phone, our tech was very thorough and explained the work performed, and I appreciated that they followed up after the service. Our last company also nearly doubled their rates in a two year span; Joy's rates were a pleasant surprise (especially considering the service was still excellent). read more

The Tech came out and did a great job servicing my furnace. A fuel line in the burner had a leak, so he went to a local supplier to get a new fuel line, he returned and the part was not the right one, so he said he would order the part and return to install it, will be charged for the part,, labor part of the original service. except Joy's said that no it was a separate service call so labor was charged for half hour. The part that they ordered cost $78.00 , thinking that there was a mistake , i called local supply company, they said the part was $39.00 , so i questioned Joy, they said yes that 78.00 was the correct amount, they ordered it from supplier in Canada, why??? local company could have ordered the part for half the price. So needless to say this was the first and last time I will use Joy's Hvac, let the customer beware. I have there email to validate my review read more

Called and plan was for Mike to come out to review site on 7/15, which was about 2 weeks out from my telephone call. Mike was a no-show and no call either before "Hey, something's come up and I need to reschedule for tomorrow" or afterwards, "Oh we missed your onsite meeting". read more

Warning Warning stay away from this company. if you want to give away your hard earned money call them. After call another company in Dallas to compare. I used him several times but notice that more things break after he stop by. read more

I am shocked these guys are still in business. I had a project quoted & have been trying to book the project with Danielle who has blown me off multiple times. I am now waiting on a call from Dana for three weeks??? I just want my job done!!! read more

I called Joys Hvac to get a price on a Mitsubishi Heating & Cooling Unit. They were listed on the Mitsubishi contractors site and were listed #1 on Yelp. Which after this experience i assume they had paid for. I had my son drive up to our Maine cottage to meet the owner. This is an approx. 100 mile drive-each way. The owner met my son and said he was going on vacation, but would get us the quote before he left. Nine days go by so i call. A woman answers and says she knows who i am but that the owner is on vacation - do i want to leave a voicemail? No explanation or apology as to why i didn't get a call or email. If the guy had at least contacted me i wouldn't be writing this review. So back to the story- i leave a voicemail. That was another 10 days ago. No email-no call -no nothing. John P. read more

Purely surviving on the high demand in this industry, otherwise I have no idea how they are still in business. Don't waste your time, like others on here I met Dana (the owner I was told) for a quote and he said he would have it for me within a few days. Over a week later I call and get the office, I am told he is out a week with the flu. I've called back 3 or 4 more times, he is now on vacation I am told. All I wanted was a response, even if he didn't want to do the job I would have been fine with a response. Terrible way to run a business. More importantly, horrible way to treat people who take time out of their busy schedule to meet you and you cant even give the decency of a response. read more

I had Dana come out to give me an estimate on a mini split and a fresh air intake on my boiler. He said he would get me an estimate tomorrow or early next week. The next week came and went AND the following week came and went and nothing. I called and left a voice mail for Dana. He didn't get back to me but Bonnie did and she said she would send it again (acting like I missed the email). Another 2 weeks passed and again nothing. Again I called Dana and this time no one returned my calls. Just an email from Bonnie with my estimate. Now a month had passed and the mini split wasn't a priority. When the fall arrived I still wanted the fresh air intake so I thought I would try Joys one more time with a small job and then see about the bigger one. This time Mike called me back the very next day. He said he would get me a price. He called me the next day with a price of $480. Things were looking good. I said let's schedule it. The next day Bonnie called me and said the price was wrong. It was $750! She said it was because they were giving me a price to do 2 jobs. I asked to have my boiler cleaned for job 2 and she said she could take $10 off.... I asked for Dana to call me. Of course he didn't. read more

Joy's Hvac just installed a Mitsubishi ac/heat ductless in our new addition. It works like a charm. Their service was very professional and answered all my questions. In my opinion the service industry now a days isn't very good, but Joys is certainly the exception! Also my Fujitsu ductless they installed years ago wasn't working yesterday and I called and they sent someone right out and fixed it. As a business owner myself, I truly appreciate this type of service. Thanks to Dana, Danielle and all their staff for fabulous service. read more